Compare Revinate (Reputation) vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP)

Revinate

Revinate (Reputation)

148 reviews
Fornova

FornovaEC (E-Commerce Optimizer)

4 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

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Compare Revinate (Reputation) vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Revinate (Reputation) vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 442 verified hotelier reviews across 105 countries.

Revinate

Revinate

Ranked 4 (out of 55)

4.5
148 reviews
View profile
Fornova

Fornova

Ranked 14 (out of 26)

4.9
4 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

Revinate (Reputation)

86 HTScore Icon

FornovaEC (E-Commerce Optimizer)

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

Revinate (Reputation)

148 verified reviews

FornovaEC (E-Commerce Optimizer)

4 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

Revinate (Reputation)

90%

FornovaEC (E-Commerce Optimizer)

98%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Revinate (Reputation)

4.6

FornovaEC (E-Commerce Optimizer)

5

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Revinate (Reputation)

4.3

FornovaEC (E-Commerce Optimizer)

4.8

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Revinate (Reputation)

4.4

FornovaEC (E-Commerce Optimizer)

Not enough data available

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Revinate (Reputation)

4.5

Verified Customer Support

FornovaEC (E-Commerce Optimizer)

5

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Revinate (Reputation)

FornovaEC (E-Commerce Optimizer)

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

Case Management

SMS text messaging

Revinate (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

FornovaEC (E-Commerce Optimizer)

Services

Reporting & Analytics

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Revinate
vs.
Fornova
vs.
TrustYou

Customers

Top 3 Segments

Revinate (Reputation)

Resorts - 19%
Boutiques - 17%
Other - 16%

FornovaEC (E-Commerce Optimizer)

Resorts - 75%
Hostels - 25%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients
-
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

Pricing Available By Request

Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Revinate (Reputation)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

FornovaEC (E-Commerce Optimizer)

Pricing Available By Request
Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Revinate
vs.
Fornova
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Revinate (Reputation)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

FornovaEC (E-Commerce Optimizer)

Excellent

Executive OTA and Distribution

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Revinate (Reputation)

Many interesting insights, user-friendly and helpful support team!

Corporate Operations and Quality Manager

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Revinate (Reputation)

Great product

Digital Strategy & Technology Director from

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References
-
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Revinate (Reputation)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)

FornovaEC (E-Commerce Optimizer)

Property Management Systems (4) Revenue Management Systems (2) Hotel Restaurant POS Systems (2)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)