The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Rezovation shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, Rezovation users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
Choosing the right property management system (PMS) is fundamental to streamlining your hotel's operations, improving guest experiences, and increasing revenue. Both Rezovation by Rezovation and RoomRaccoon PMS aim to serve these goals but approach them differently. Rezovation, with minimal recent reviews and a lack of visible active user feedback, appears less suited for hotels seeking current, proven solutions. Conversely, RoomRaccoon offers a comprehensive, highly-rated platform with hundreds of recent reviews, making it the more reliable choice for today’s hoteliers.
Both products address core hotel management challenges such as reservations, guest communication, and revenue optimization, yet they diverge significantly in features, user experience, and market presence. Are you ready for a platform with a robust, modern interface and proven track record? Or are you considering a less active, less reviewed solution? Let’s compare.
Rezovation targets small hotels, inns, B&Bs, and boutique accommodations, emphasizing internet marketing, online reservations, and website design. However, it has no recent reviews or active user feedback, with no verified partners or regional presence, suggesting limited current support or relevance. RoomRaccoon, with over 169 reviews in the last six months and a global presence across 25 countries, offers a well-supported, extensively tested platform.
Rezovation’s main strengths lie in its integrations with GDS and online reservation services, but it lacks a broad array of features or recent customer validation. RoomRaccoon excels with 51 unique features, including a channel manager, booking engine, dynamic pricing, and mobile app, making it a more complete operational tool. Do you want to rely on an active, current platform or consider an outdated, unsupported one?
If your hotel needs a modern, feature-rich PMS that consolidates reservations, channels, and revenue management into one easy-to-use system, RoomRaccoon is the clear choice. It’s especially suitable for small to medium-sized hotels, boutique properties, and independent operators seeking automation and guest engagement tools that drive revenue.
If your hotel primarily requires basic online reservation services with minimal integration needs and is less concerned about recent support or reviews, Rezovation might seem adequate. However, given its lack of current reviews and regional presence, it’s unlikely to meet evolving hospitality demands. For most hotels, RoomRaccoon’s comprehensive features and recent customer validation make it the better fit.
RoomRaccoon boasts a high ease-of-use rating (4.74/5) based on recent reviews, with many users highlighting its intuitive interface, quick onboarding, and smooth staff adoption. Users appreciate how simple it is to manage bookings, automate guest communication, and navigate the system daily.
Rezovation, however, has no recent reviews or ratings, making it difficult to assess its usability. Its lack of recent user feedback suggests it may not be as user-friendly or current with modern UI standards. Edge: RoomRaccoon.
RoomRaccoon offers 51 features, including a channel manager, revenue management, booking engine, online check-in, guest CRM, mobile app, multi-currency support, and automated night audits. It also provides real-time updates, inventory management, guest profiles, and detailed analytics—features critical to efficient hotel management.
Rezovation provides no publicly listed features or recent updates, limiting its appeal. It appears to focus on basic reservation services and internet marketing rather than a full suite of operational tools. Edge: RoomRaccoon.
RoomRaccoon’s customer support is rated 4.53/5, with recent reviews praising responsiveness, helpfulness, and proactive assistance. Guests mention that support teams are eager to improve the platform and resolve issues quickly, which is vital for smooth operations.
Rezovation has no recent support ratings or reviews, making it impossible to evaluate its customer service quality. The lack of active feedback suggests limited ongoing support. Edge: RoomRaccoon.
RoomRaccoon integrates with 88 verified partners, including major hospitality solutions like Sage, Flexipass, and Becurious. Its platform supports multiple third-party integrations, including payment, CRM, and channel management systems, providing flexibility and operational efficiency.
Rezovation, with zero verified partners listed, offers no clear integration options. Its limited connectivity reduces the ability to expand or customize your hotel’s tech stack. Edge: RoomRaccoon.
RoomRaccoon’s overall rating of 4.88/5, backed by more than 169 recent reviews in multiple regions, reflects strong user satisfaction. Hoteliers from small, independent, boutique, and city center hotels consistently praise its usability and automation features, with many mentioning revenue increases and time savings.
Rezovation has no recent reviews or ratings available, making it impossible to gauge hotel satisfaction. The lack of active user feedback diminishes confidence in its ongoing support and development. Edge: RoomRaccoon.
Rezovation does not publicly disclose pricing details or subscription models, which suggests it may not be a transparent or scalable solution for most hotels. RoomRaccoon charges a flat base fee of $1,000, with no ongoing monthly fees, and offers no trial—an upfront cost that provides clear value for the features included.
The lack of transparent pricing for Rezovation complicates decision-making, especially when compared to RoomRaccoon’s straightforward model. Edge: RoomRaccoon.
Rezovation is better suited for small operators with limited operational complexity and fewer digital integration requirements.
RoomRaccoon fits small to medium-sized hotels looking for an all-in-one, scalable, and user-friendly platform.
The core difference is that RoomRaccoon offers a comprehensive, actively supported platform with extensive features, recent reviews, and a clear market presence. Rezovation, lacking recent validation and with no visible active user base, appears outdated and limited for modern hotel needs.
Choose RoomRaccoon if you want a proven, full-featured PMS that enhances operations, guest experience, and revenue—especially if your hotel is small to mid-sized. Rezovation may be suitable only for very basic reservation needs in small, isolated markets, but its lack of ongoing support makes it a risky choice.
For hotels prioritizing reliability, advanced features, and ongoing support, RoomRaccoon is the clear winner. If your hotel’s needs are minimal and your focus is on basic reservation services, Rezovation could suffice, but with significant caveats.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, Rezovation and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Rezovation and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Rezovation offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Rezovation: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Rezovation has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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