The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 217 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Exely shines in ease of use and ROI — especially for brand properties (0.0/5) , with exclusive features like Automated reporting.
ROIBACK shines when it comes to support and customer service , with exclusive features like Urgency messaging.
Side-by-side ratings based on 217 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | From $500/mo |
| Verified Reviews | 172 | 45 |
After analyzing 217 verified reviews, Exely users most value its support and responsiveness, booking engine effectiveness, direct booking enhancement, while ROIBACK users highlight support and customer service, direct bookings optimization, technical improvements. Click any theme to see what reviewers say.
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Support and Responsiveness
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Support and customer service
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Booking Engine Effectiveness
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Direct bookings optimization
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Direct Booking Enhancement
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Technical improvements
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Channel Manager Synchronization
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Reporting and analytics
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Customization and Flexibility
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Multi-language and user-friendly interface
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Integration and Advanced Features
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Payment gateways
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Guest Experience Concerns
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #15 34 reviews | #29 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #11 64 reviews | #22 18 reviews |
| Large (75-199 rooms) ▾ | #22 5 reviews | #14 9 reviews |
| X-Large (200+ rooms) ▾ | #8 6 reviews | #10 6 reviews |
By Property Type
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| Boutique ▾ | #15 35 reviews | #24 15 reviews |
| Luxury ▾ | #15 28 reviews | #23 15 reviews |
| Branded / Chain ▾ | #16 17 reviews | #18 13 reviews |
| Extended Stay ▾ | #16 9 reviews | #19 4 reviews |
By Region
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| North America | #24 2 reviews | #18 4 reviews |
| Europe ▾ | #25 11 reviews | #20 12 reviews |
| Asia Pacific ▾ | #4 79 reviews | #10 14 reviews |
| Middle East ▾ | #2 17 reviews | #14 3 reviews |
Choosing between Exely Booking Engine and Roiback | Booking Engine depends on your hotel’s specific needs. Both aim to increase direct bookings, but they differ significantly in features, support, and market presence.
Exely offers a highly rated, user-friendly platform with more recent reviews and a larger user base, making it a more reliable choice for most hoteliers. Roiback, while comprehensive, has fewer recent reviews and a smaller presence, which impacts its credibility.
Both products aim to streamline online booking processes and boost direct reservations, but their approaches vary. Exely emphasizes simplicity, rapid support, and marketing tools tailored for independent or boutique hotels, making it suitable for smaller teams seeking quick setup and ease of use.
Roiback, on the other hand, provides a broader suite of integrated services, including digital marketing, web design, and advanced reporting. It’s designed for hotels that want a comprehensive solution with strong analytical capabilities and broader integrations to support larger operations.
Where they diverge is in focus: Exely centers on providing a straightforward booking engine with a high ease of use rating, while Roiback targets hotels looking for a full-service platform that encompasses marketing and analytics. Are you prioritizing simplicity or a multi-faceted marketing approach?
If your hotel needs a straightforward, easy-to-manage booking engine with top-rated support, go with Exely. Its review count of 144, mostly recent, and a 92.7 HTR score demonstrate its reliability and user satisfaction, especially among boutique and city-center hotels.
If your hotel requires extensive integrations, detailed analytics, and additional marketing tools, Roiback may appeal more — but be aware that it has only 43 reviews, with fewer recent ones. For hotels emphasizing direct sales growth through a comprehensive platform, Roiback’s broader feature set could be advantageous.
However, considering the review volume and recency, Exely’s reputation is stronger, making it the safer choice for most hoteliers seeking proven, user-friendly software.
Exely boasts a 4.91/5 ease of use rating based on 144 reviews, with many users praising its intuitive dashboard and simple onboarding process. Recent reviews highlight how quickly staff adopt the platform and how smooth daily operations become.
Roiback’s ease of use is rated slightly lower at 4.49/5, with some users noting interface improvements could help speed up onboarding and daily management. While still user-friendly, its broader scope sometimes introduces complexity.
Edge: Exely
Exely offers 3 features unique to it, including flat, floating, and discounted rates, automated reporting, and PayU integration. Its 26 shared features with Roiback cover core booking functions, but these specific features add value for hotel operators focused on rate flexibility and automated insights.
Roiback provides 10 features exclusive to it, such as urgency messaging, social media booking, gift vouchers, and Google Analytics, appealing to hotels needing more customer engagement tools and detailed analytics.
In total, Roiback’s feature count exceeds Exely’s, but Exely’s targeted capabilities are often more relevant for direct booking optimization.
Edge: Roiback
Exely’s 4.96/5 customer support rating from 144 reviews is significantly higher than Roiback’s 4.72/5 based on 43 reviews. Users frequently praise Exely’s quick response times and proactive support, with comments like: “Their support team responds rapidly and is always ready to help.”
Roiback’s support is also highly rated but with fewer recent reviews, some users mention occasional delays during peak times or technical glitches. Overall, the larger volume of recent positive feedback tips the scale toward Exely.
Edge: Exely
Exely consistently receives higher ratings across all categories, with a 92.7 HTR score and 98% likelihood to recommend based on 144 reviews. Its recent reviews emphasize satisfaction with ease of use, support, and ROI.
Roiback’s scores are notably lower, with a 72 HTR score and 90% likelihood to recommend from 43 reviews. Hoteliers in Europe and North America have expressed appreciation for its analytics but note that its user interface could be improved.
Edge: Exely
Exely’s base price is $200 per month, with no trial or implementation fees, making it more accessible for small and mid-sized hotels. Roiback’s starting price is $500 per month, also without trial or setup costs, positioning it as a more premium option.
Given the significant gap in pricing, Exely offers more value for budget-conscious hoteliers, while Roiback targets larger hotels or chains willing to invest more for extensive features.
Not ideal if you require advanced analytics, extensive integrations, or customized features that go beyond booking and basic marketing.
Not ideal if your hotel needs a simple, quick-to-deploy booking engine without extensive marketing or analytical requirements.
In core functionality, Exely excels due to its highly rated, recent reviews, and ease of use, making it a dependable choice for most hoteliers. Its lower price point adds to its appeal for independent hotels and smaller chains.
Roiback offers a broader array of features, including advanced analytics and marketing tools, but its lower review volume and higher cost limit its appeal to larger, more resource-rich hotels. Unless your hotel needs a full marketing suite and detailed insights, Exely generally provides more immediate value.
For hoteliers seeking a proven, straightforward booking engine with excellent support, Exely clearly stands out. Conversely, if your property demands an all-in-one platform with extensive integrations and analytics, Roiback could be worth considering — but only if you’re prepared for a higher investment and a longer onboarding process.
According to HTR's product database, Exely Booking Engine and Roiback | Booking Engine share 26 features. Here are the key differences — features one has that the other lacks.
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| Automated reporting | ||
| Customizable exit intent modals | ||
| Flat, floating and discounted rates | ||
| Gift Vouchers | ||
| Google Analytics tracking | ||
| PayU | ||
| Price comparison widget | ||
| Social Media Integration/Bookings | ||
| Urgency messaging |
Showing top differences. 1 more features differ between these products.
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
"Partnering with Roiback has been a game-changer, as their innovative solutions and close support by our Direct Channel Specialist have empowered Jasmine City Group to reach new h..."
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
No published case study for this goal yet.
What hoteliers love
Exely's support is lauded for its rapid response times and solution-oriented approach, contributing to an improved user experience. This is seen as a... Exely's support is lauded for its rapid response times and solution-oriented approach, contributing to an improved user experience. This is seen as a considerable strength of the product.
Exely's booking engine is frequently praised for its user-friendliness, fast operation, and ability to enhance direct bookings significantly, thus con... Exely's booking engine is frequently praised for its user-friendliness, fast operation, and ability to enhance direct bookings significantly, thus contributing to revenue growth. It is deemed to have a powerful positive impact on the guest experience and conversion rates.
The software is commended for increasing direct bookings and lowering reliance on OTAs. This positively impacts hotel revenue by lowering third-party... The software is commended for increasing direct bookings and lowering reliance on OTAs. This positively impacts hotel revenue by lowering third-party fees and providing a return on investment through efficient booking management.
Where hoteliers push back
A recurring critical point among users is the limited customization options available, particularly in reporting and website design. Users seek more f... A recurring critical point among users is the limited customization options available, particularly in reporting and website design. Users seek more flexibility to adapt templates and reports to their needs.
Users would like to see improvements in integration capabilities with other hotel management systems. Current integration limitations are seen as a do... Users would like to see improvements in integration capabilities with other hotel management systems. Current integration limitations are seen as a downside restricting the platform's full potential.
Ranks higher for
Unique capabilities
What hoteliers love
Roiback's dedicated support team, including account managers and direct channel specialists, receives high praise. Users commend their responsiveness,... Roiback's dedicated support team, including account managers and direct channel specialists, receives high praise. Users commend their responsiveness, expertise, and personalized consulting which have been instrumental in achieving business goals.
Roiback enhances direct bookings through a user-friendly booking engine, innovative direct sales strategies, and tools like loyalty programs and promo... Roiback enhances direct bookings through a user-friendly booking engine, innovative direct sales strategies, and tools like loyalty programs and promotional packages. Hotel operators report significant growth in online sales and improved direct channel visibility.
Critical feedback includes requests for speeding up the system's responsiveness, reducing technical glitches like duplications and error 404, and unif... Critical feedback includes requests for speeding up the system's responsiveness, reducing technical glitches like duplications and error 404, and unifying platforms to streamline processes. These technical enhancements are deemed necessary for a seamless user experience.
Where hoteliers push back
The platform's user-friendly and intuitive booking engine is appreciated, with mentions of smooth multi-language support and ease of use. However, som... The platform's user-friendly and intuitive booking engine is appreciated, with mentions of smooth multi-language support and ease of use. However, some users request improvements in default language settings and interface design for better user experience.
While the platform supports a variety of payment gateways, users suggest the need for expanding payment options, particularly integrating more local a... While the platform supports a variety of payment gateways, users suggest the need for expanding payment options, particularly integrating more local and international gateways to avoid connectivity issues.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Exely Booking Engine and Roiback | Booking Engine share many core Booking Engine features, but each has unique capabilities. Exely Booking Engine offers 8 verified integration partners, while Roiback | Booking Engine offers 27. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Exely Booking Engine leads in ease of use at 4.9/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Exely Booking Engine: No. Roiback | Booking Engine: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Exely has an HT Score of 93 and ROIBACK has 72. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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