Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Cloudbeds PMS vs. roommaster PMS:
Which Is Right for You?
TLDR
We analyzed 1,411 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in ease of use — especially for independent properties (4.6/5) , with exclusive features like Housekeeping Mobile App and Tablet/Kiosk Check-in.
roommaster shines when it comes to customer support and issue resolution — especially for brand properties (5.0/5) , with exclusive features like Revenue Management Module and Native Email Marketing.
How Does Cloudbeds PMS Compare to roommaster PMS?
Side-by-side ratings based on 1,411 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $600/mo | From $500/mo |
| Verified Reviews | 1,301 | 110 |
What Are the Pros and Cons of Cloudbeds PMS vs roommaster PMS?
After analyzing 1,411 verified reviews, Cloudbeds users most value its training, ease of use, and onboarding, support responsiveness and human assistance, calendar and reservation visibility, while roommaster users highlight customer support and issue resolution, ease of use and workflow simplicity, channel and direct booking integration. Click any theme to see what reviewers say.
|
Cloudbeds
|
roommaster
|
|---|---|
| Pros | |
|
+
Training, ease of use, and onboarding
▾
|
+
Customer support and issue resolution
▾
|
|
+
Support responsiveness and human assistance
▾
|
+
Ease of use and workflow simplicity
▾
|
|
+
Calendar and reservation visibility
▾
|
+
Channel and direct booking integration
▾
|
|
+
Reporting and analytics
▾
|
+
Cloud access and remote operations
▾
|
| Cons | |
|
−
Billing, invoicing, and folio handling
▾
|
−
Interface speed, logging in, and usability issues
▾
|
|
−
Mobile app limitations
▾
|
−
Group bookings and group management
▾
|
|
−
Reservations and front desk operations
▾
|
|
Cloudbeds vs roommaster: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
Cloudbeds
|
roommaster
|
|---|---|---|
| Small (10-24 rooms) ▾ | #1 592 reviews | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #13 54 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #31 3 reviews |
| X-Large (200+ rooms) | #13 4 reviews | #32 1 reviews |
By Property Type
| Segment |
Cloudbeds
|
roommaster
|
|---|---|---|
| Boutique ▾ | #2 473 reviews | #22 35 reviews |
| Luxury ▾ | #4 228 reviews | #34 8 reviews |
| Branded / Chain ▾ | #6 116 reviews | #24 15 reviews |
| Extended Stay ▾ | #2 93 reviews | #27 6 reviews |
By Region
| Segment |
Cloudbeds
|
roommaster
|
|---|---|---|
| North America ▾ | #2 435 reviews | #10 62 reviews |
| Europe ▾ | #7 163 reviews | #29 11 reviews |
| Asia Pacific ▾ | #3 226 reviews | — |
| Middle East ▾ | #7 11 reviews | #27 0 reviews |
The Decision
Choosing a property management system (PMS) is critical for streamlining your hotel operations, maximizing revenue, and enhancing guest experiences. Cloudbeds PMS and roommaster PMS both aim to centralize tasks like reservations, housekeeping, and financial management but differ significantly in their scale, features, and user feedback. With Cloudbeds having more recent reviews and a larger user base, it’s clear that it currently holds a stronger position in the market. How do these two systems compare when it comes to usability, features, and support?
Is Cloudbeds or roommaster Better for Hotels?
Both Cloudbeds and roommaster seek to simplify hotel operations by consolidating multiple management tasks into one system. Cloudbeds offers a unified platform built to connect operations, revenue, and distribution, with a strong emphasis on automation and integrations, especially for smaller to mid-sized properties. roommaster, on the other hand, has historically targeted independent hotels and chains, focusing on robust data management, extensive reporting, and financial control. Do you need a modern, all-in-one platform or a more traditional, data-driven solution?
Cloudbeds vs roommaster: Which Should Your Hotel Choose?
If your hotel prioritizes ease of use, scalability, and a broad marketplace of integrations, Cloudbeds is the better fit. It has an overall rating of 4.63/5 based on over 1,000 reviews, with recent feedback highlighting its intuitive interface and strong customer support. Conversely, if you’re looking for a cost-effective, highly customizable system with a focus on detailed reports and financial control, roommaster’s smaller but loyal user base, and 83 reviews, suggest it may suit more traditional or multi-property operations. For most hoteliers seeking a modern, quick-to-deploy platform, Cloudbeds is the clear leader.
Is Cloudbeds or roommaster Easier to Use?
Cloudbeds scores 4.61/5 for ease of use, with many recent reviews praising its clean, intuitive interface and straightforward onboarding process. Users appreciate how quickly staff adapt to its mobile and desktop platforms, with some mentioning that staff training takes less than a week. roommaster’s usability scores lower at 4.22/5, with feedback citing a somewhat clunkier interface and a steeper learning curve, especially for new staff. Edge: Cloudbeds.
Which Has Better Features: Cloudbeds or roommaster?
Cloudbeds boasts 48 shared features plus 16 exclusive to it, including a multi-channel, real-time inventory management, a drag-and-drop tapechart, and a dedicated spa & wellness module. roommaster provides 12 unique features, such as a native booking engine, revenue management, and gift vouchers, but lacks some of Cloudbeds’ newer automation tools. The extensive feature set and broad integrations in Cloudbeds give it a decisive edge for properties seeking a versatile management ecosystem. Edge: Cloudbeds.
Which Has Better Customer Support: Cloudbeds or roommaster?
Cloudbeds has a higher customer support rating of 4.41/5, with recent reviews emphasizing prompt, empathetic responses and proactive onboarding assistance. Users frequently mention that support staff are knowledgeable and quick to resolve issues, which is critical during implementation and ongoing use. roommaster’s support scores 4.25/5, with some reviews citing slower response times and inconsistent assistance. Edge: Cloudbeds.
Which Has More Integrations: Cloudbeds or roommaster?
Cloudbeds leads with 190 verified partners, including major providers like SiteMinder, TrustYou, and RateGain, offering extensive third-party connectivity. roommaster features 56 verified integrations, with notable partners like Sage and LaaSie.ai, but fewer options overall. This broader integration ecosystem enables Cloudbeds users to customize their tech stack more easily. Edge: Cloudbeds.
Which Do Hoteliers Rate Higher: Cloudbeds or roommaster?
Cloudbeds’ latest reviews—81 from the last six months—are overwhelmingly positive, with a 91% likelihood to recommend and an overall rating of 4.63/5. It receives particularly high marks from boutique, independent, and hostel operators. roommaster, with only 18 recent reviews, scores lower at 4.33/5, with some long-term users appreciating its reliability but noting room for interface improvements. For most hoteliers, Cloudbeds’ recent user feedback makes it the preferred choice. Edge: Cloudbeds.
How Much Do Cloudbeds and roommaster Cost?
Cloudbeds’ base price is $600 per month, with no free tier or trial, emphasizing its all-in-one platform. roommaster costs $500 monthly, also without a trial, making it slightly cheaper but with fewer features and integrations. Pricing should be considered alongside the features and support quality; Cloudbeds’ higher price reflects its broader capabilities and market presence.
What Type of Hotel Should Use Cloudbeds?
- Hotels seeking an all-in-one, scalable PMS with strong channel management.
- Boutique hotels and hostels looking for easy onboarding and mobile access.
- Properties prioritizing automation, personalization, and real-time distribution.
- Teams that want a flexible, integrated ecosystem that supports growth.
- Not ideal if your hotel prefers highly customized, niche systems with extensive financial control beyond basic needs.
What Type of Hotel Should Use roommaster?
- Independent hotels and chains needing centralized data management.
- Properties that rely heavily on detailed reporting and financial oversight.
- Hotels seeking a cost-effective solution with core functionalities.
- Properties that want a traditional, reliable system for reservations and accounting.
- Not ideal if you prefer modern interfaces, extensive third-party integrations, or cloud mobility.
roommaster vs Cloudbeds: The Bottom Line for Hotels
Cloudbeds offers a comprehensive, modern platform with unmatched ease of use, broad integrations, and recent positive reviews from diverse property types. Its extensive feature set and mobile-first design make it ideal for hotels that want to scale and automate with minimal fuss. roommaster, while reliable and cost-efficient, appeals more to traditional hoteliers with specific reporting and financial needs, especially in multi-property environments.
For most properties aiming for growth, greater automation, and a user-centered experience, Cloudbeds is the clear choice. If your hotel values detailed control and affordability over the latest tech, roommaster remains a viable option.
In summary, Cloudbeds’ larger review base and recent feedback favor it in today’s competitive landscape. Its ability to adapt to evolving hotel needs makes it the recommended platform for the majority of hoteliers evaluating property management systems.
How Much Do Cloudbeds PMS and roommaster PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
Cloudbeds
|
roommaster
|
|
|---|---|---|
| Starting Price | From $600/mo | From $500/mo |
Feature Comparison: Cloudbeds PMS vs roommaster PMS
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
Cloudbeds
|
roommaster
|
|---|---|---|
|
▾
Accounting & Finance
|
|
|
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
|
▾
Marketing & Ecommerce
|
|
|
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Administration & Configuration
|
|
|
| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
|
▾
Customer Management
|
|
|
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Front Office
|
|
|
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
|
▾
Groups Management
|
|
|
| Group functionality | ||
| Automated Space Optimization | ||
|
▾
Guest Experience
|
|
|
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
|
▾
Housekeeping
|
|
|
| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
|
▾
Payments
|
|
|
| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
|
▾
Reservations Management
|
|
|
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
|
▾
Revenue Management
|
|
|
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
|
▾
Taxes & Compliance
|
|
|
| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
|
▾
Support & Training
|
|
|
| Online 24/7 support | ||
|
▾
Food & Beverage
|
|
|
| EPoS | ||
|
▾
Spa
|
|
|
| Spa & Wellness Module |
Real-World Results: Cloudbeds vs roommaster by Business Goal
We analyzed 12 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Himmapana Villas
Mid-Size
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
roommaster
No published case study for this goal yet.
Flor Parks
Small
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
Hoteles Vista Group
Small
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
The Pad Silverthorne
Small
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
Nuvo Suites
Large
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
Cloudbeds vs roommaster: The Bottom Line
What hoteliers love
Cloudbeds is frequently described as intuitive and quick to learn, which reduces training time for new staff and helps properties adopt the system qui... Cloudbeds is frequently described as intuitive and quick to learn, which reduces training time for new staff and helps properties adopt the system quickly. Reviewers also value tutorials, university resources, and onboarding help, though some ask for retraining or deeper guidance on advanced features.
Support is a major theme, with many users praising fast help and knowledgeable agents when they can reach a person. The most common complaint is relia... Support is a major theme, with many users praising fast help and knowledgeable agents when they can reach a person. The most common complaint is reliance on chatbot/email workflows and slow escalation, which is problematic for urgent front-desk issues that can affect guest experience and revenue.
Users repeatedly say Cloudbeds' calendar is the clearest part of the product, giving front-desk teams a fast view of occupancy, room types, booking st... Users repeatedly say Cloudbeds' calendar is the clearest part of the product, giving front-desk teams a fast view of occupancy, room types, booking status, and daily reservations. It helps hotels manage check-ins, check-outs, split stays, and room changes more efficiently, reducing errors during busy operations.
Where hoteliers push back
Reviewers often mention invoice templates, receipts, statement review, and centralized guest billing as helpful for daily operations and guest checkou... Reviewers often mention invoice templates, receipts, statement review, and centralized guest billing as helpful for daily operations and guest checkout. At the same time, the Folio flow for adding extras can be click-heavy, and some users want stronger tax, currency, and accounting handling inside Cloudbeds instead of using separate systems.
A frequent criticism is that the mobile app lacks enough operational depth for staff on the move. Reviewers want booking creation, availability manage... A frequent criticism is that the mobile app lacks enough operational depth for staff on the move. Reviewers want booking creation, availability management, notifications, calendar access, and more stable performance directly in the app instead of having to switch to email or desktop.
Ranks higher for
Unique capabilities
What hoteliers love
Support is one of the most discussed strengths, with many reviewers praising knowledgeable, patient, and responsive agents who resolve problems effici... Support is one of the most discussed strengths, with many reviewers praising knowledgeable, patient, and responsive agents who resolve problems efficiently. A smaller but important set of reviews warns that wait times, after-hours coverage, and escalation speed can be frustrating during urgent hotel operations.
Users repeatedly say Roommaster is straightforward and easy to learn, especially for front-desk and reservation workflows. Several reviews note it hel... Users repeatedly say Roommaster is straightforward and easy to learn, especially for front-desk and reservation workflows. Several reviews note it helps new staff get up to speed quickly and makes everyday tasks feel simpler than other PMS options.
Users value Roommaster’s ability to ingest reservations from third-party channels and the hotel website, which helps centralize demand into one system... Users value Roommaster’s ability to ingest reservations from third-party channels and the hotel website, which helps centralize demand into one system. At the same time, reviewers want better automatic source labeling and more robust integration with external marketing tools.
Where hoteliers push back
A notable negative theme is that parts of the interface feel outdated, slow, or not intuitive, and some users report repeated login hassles. These usa... A notable negative theme is that parts of the interface feel outdated, slow, or not intuitive, and some users report repeated login hassles. These usability issues can frustrate staff who need fast access during busy shifts and reduce confidence in the product.
Many reviewers want stronger reporting, especially more customizable property reports and faster export/report creation. While the system can generate... Many reviewers want stronger reporting, especially more customizable property reports and faster export/report creation. While the system can generate reports automatically, users see reporting as an area where Roommaster could better support operational and management decision-making.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs roommaster PMS
Can Cloudbeds PMS replace roommaster PMS?
It depends on your requirements. Cloudbeds PMS and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 199 verified integration partners, while roommaster PMS offers 58. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.1/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or roommaster PMS offer a free plan?
Cloudbeds PMS: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and roommaster PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and roommaster has 84. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get Your Free AI Analyst Report
Custom recommendations tailored to your property
Let´s lookup your hotel information
Still weighing your property management systems options?
A few popular systems from our property management systems guide — or let our AI score each one against your specific property in about two minutes.
