roommaster PMS vs. VIPS PMS:
Which Is Right for You?

The Decision

Choosing between RoomMaster PMS by RoomMaster and VIPS PMS by VIPS hinges on your hotel’s specific operational needs and growth plans. Both systems aim to streamline hotel management, but they diverge significantly in features, regional focus, and user feedback. Your team must consider how each platform fits into your workflows, staff capabilities, and strategic goals. Do you prioritize a system with a large, established user base or one that offers newer, versatile features?

RoomMaster, with a 4.33/5 overall rating based on 83 reviews and recent feedback from 17 users, provides a comprehensive, well-established platform. VIPS, with no reviews, remains less tested but promises modular, future-ready functionality. So, which solution is truly better suited for your hotel? Let's examine the details.

Is RoomMaster or VIPS Better for Hotels?

RoomMaster has a clear edge in overall reputation, boasting more reviews and a higher recent review count, making its data more reliable for decision-making. It offers a centralized property management system, with over 270 built-in reports, a broad set of integrations, and a wide geographical presence spanning North America, South America, Africa, and parts of Asia and Europe. VIPS, by contrast, is newer, with no publicly available reviews or recent user feedback, making its performance and user satisfaction less certain.

Both systems address core PMS functions like reservations, front desk operations, and guest communication. However, RoomMaster’s extensive feature set and regional presence have been proven to support a variety of hotel types, while VIPS’s modular design and focus on future-proofing suggest flexibility but lack user-backed validation. Does your hotel need a mature, tested system or a newer platform that might still be evolving?

Edge: RoomMaster.

RoomMaster vs VIPS: Which Should Your Hotel Choose?

If your hotel needs a reliable, proven PMS with a deep integration ecosystem and extensive reporting, go with RoomMaster. It serves a broad range of property types, from boutique hotels to resorts, and is especially suited for hotels seeking a mature platform with regional presence in North America, Europe, and beyond.

If, however, your team desires a modular, cloud-first solution that emphasizes self-service check-ins and future development, VIPS could appeal — although, without reviews, its reliability remains unverified. VIPS might suit smaller, tech-savvy properties eager to test newer solutions, but the lack of user feedback makes RoomMaster the safer choice for most hotels.

Edge: RoomMaster.

Is RoomMaster or VIPS Easier to Use?

RoomMaster’s ease of use scores a strong 4.22/5 based on user reviews, with many praising its intuitive interface and quick onboarding. Users highlight that even first-timers find it simple to navigate, with some noting that training is quick and straightforward despite the platform’s extensive features.

VIPS, with no available reviews, leaves uncertainty about its user experience. Its emphasis on modularity and cloud features suggests a modern interface, but without user feedback, it’s difficult to judge how easily staff can adopt the system.

Edge: RoomMaster.

Which Has Better Features: RoomMaster or VIPS?

RoomMaster boasts 39 shared features with VIPS, but it also offers 21 exclusive features, including multi-currency support, channel management, booking engine, revenue management, guest feedback, integrated ID scanner, online checkout, and a dedicated guest app. These features support full operational control and data-driven management for hotels of all sizes.

VIPS provides 6 features unique to its platform, such as multi-lingual support, tablet check-ins, lobby kiosks, and ancillary revenue tracking. While innovative, these are fewer than RoomMaster’s, and their effectiveness remains unvalidated by user reviews.

Edge: RoomMaster.

Which Has Better Customer Support: RoomMaster or VIPS?

RoomMaster’s customer support scores 4.25/5, with many users praising quick responses, effective troubleshooting, and helpful onboarding. Some reviewers, however, note inconsistencies, suggesting that support could be improved by better training.

VIPS offers no publicly available reviews or ratings, so we cannot assess its support quality. Given the importance of responsive support in hotel operations, RoomMaster’s proven support reputation makes it the safer choice.

Edge: RoomMaster.

Which Has More Integrations: RoomMaster or VIPS?

RoomMaster integrates with 56 verified partners, including major channel managers like SiteMinder and property management tools like Sage and Volo. Its extensive ecosystem supports a wide variety of third-party systems, reducing operational gaps.

VIPS has only 11 verified integrations, with fewer shared partnerships. Its limited ecosystem may restrict flexibility, especially for hotels relying on multiple specialized tools.

Edge: RoomMaster.

Which Do Hoteliers Rate Higher: RoomMaster or VIPS?

RoomMaster’s reviews, from a diverse hotel segment, rate it 4.33/5 overall, with recent reviews emphasizing its operational efficiency, ease of use, and support. Hotels across boutique, resort, and even some larger segments find it reliable and comprehensive.

VIPS has no reviews, so we cannot gauge user satisfaction. The lack of feedback leaves its reputation uncertain, and hotel managers should prefer the product with proven performance.

Edge: RoomMaster.

How Much Do RoomMaster and VIPS Cost?

RoomMaster’s base price is $500, with no additional implementation or monthly per-room fees, making it accessible for many hotels seeking a predictable budget. VIPS’s base fee is $800, also without hidden costs, but its higher starting point may be a barrier for smaller properties.

Pricing for both systems appears straightforward, but the proven ROI and extensive features of RoomMaster justify its cost, especially for mature hotels.

Edge: RoomMaster.

What Type of Hotel Should Use RoomMaster?

• Hotels that need a proven, reliable PMS with extensive integrations.
• Properties looking for comprehensive reporting and data management.
• Hotels with multiple properties requiring centralized control.
• Teams that prefer a system with regional support in North America, Europe, or Africa.
• Hotels aiming for a scalable platform with revenue management, guest messaging, and POS features.

Not ideal if:

• Your hotel is a very small boutique or startup with minimal tech needs.
• You prefer a completely cloud-based, modular system under active development.
• Multilingual support is critical, and RoomMaster’s language options are limited.

What Type of Hotel Should Use VIPS?

• Tech-forward hotels eager to adopt a modular, cloud-based PMS.
• Boutique or small hotels looking for self-service check-in options.
• Hotels that prioritize ancillary revenue features and multilingual support.
• Properties planning to expand or upgrade their systems gradually.

Not ideal if:

• You require a well-established system with extensive reviews.
• Your hotel spans multiple regions where VIPS has limited regional support.
• Your team prefers a mature, fully supported platform with proven track record.

RoomMaster vs VIPS: The Bottom Line for Hotels

RoomMaster offers a mature, highly-rated platform with a proven track record, extensive features, and a broad integration ecosystem. It is well-suited for hotels seeking operational stability, detailed reporting, and reliable support.

VIPS presents a promising, flexible option with a focus on future features like self-service check-ins and modularity, but without user reviews, its performance remains unverified. It might appeal to innovative hotels willing to risk less-established technology.

For most hotels, especially those prioritizing stability, proven support, and extensive features, RoomMaster remains the clear choice. VIPS could be appropriate for smaller or highly tech-savvy properties willing to explore new solutions, but caution is advised until more user feedback becomes available.