RoomRaccoon PMS vs. Softstar:
Which Is Right for You?

The Decision

Choosing the right property management system is critical for your hotel’s efficiency and guest experience. Both RoomRaccoon PMS and Softstar aim to streamline operations, but they serve different hotel types and operational needs. While RoomRaccoon offers a comprehensive, all-in-one platform with a proven track record, Softstar focuses on advanced property automation with AI features. Which solution aligns best with your hotel’s size, complexity, and growth plans?

Is RoomRaccoon or Softstar Better for Hotels?

RoomRaccoon is a well-established PMS designed primarily for independent hotels, boutique properties, and small chains. It provides an integrated system that combines booking management, channel distribution, invoicing, and guest communication, all in a user-friendly interface. Softstar, in contrast, emphasizes automation and AI-driven insights, making it more suitable for property managers overseeing multiple units or rental portfolios aiming for data-driven decision making.

Both platforms address operational tasks like reservations, payments, and guest management, but RoomRaccoon’s strength lies in its integrated approach, while Softstar offers a deeper focus on automation and analytics. Do you prioritize a straightforward, all-in-one system or advanced AI-driven management tools?

RoomRaccoon vs Softstar: Which Should Your Hotel Choose?

If your hotel needs an easy-to-use, full-featured PMS that consolidates reservations, channel management, and invoicing, go with RoomRaccoon. It’s ideal for small to medium-sized properties seeking a reliable, scalable, cloud-based system with strong reviews and recent updates.

If your team manages numerous rental units or multi-property portfolios with a focus on automating tenant and maintenance tasks, Softstar’s AI capabilities might appeal more. However, note that Softstar currently has no public review data or user ratings, making its effectiveness less proven in the hotel context.

For most hoteliers, especially those wanting recent, validated reviews and extensive features, RoomRaccoon remains the safer choice.

Is RoomRaccoon or Softstar Easier to Use?

RoomRaccoon scores a high 4.74/5 for ease of use, with many reviewers praising its intuitive interface and straightforward onboarding process. Users highlight how staff can quickly learn and adapt, reducing training time and operational disruptions. The platform’s recent reviews emphasize its mobile app and user-friendly design, making daily management less burdensome.

In contrast, Softstar’s user experience details are scarce, with no available ratings or reviews. Its AI-driven automation may require a steeper learning curve for staff unfamiliar with advanced property management tools.

Edge: RoomRaccoon.

Which Has Better Features: RoomRaccoon or Softstar?

RoomRaccoon boasts a suite of 51 unique features, including a channel manager, revenue management module, booking engine, integrated payments, housekeeper mobile app, and more. These functionalities are tailored for independent hotels and small chains, helping streamline operations and maximize revenue.

Softstar’s feature set remains unspecified, with no documented functionalities or unique tools in the available data. Given that RoomRaccoon offers a comprehensive, proven feature library with recent updates, it clearly leads in this category.

Edge: RoomRaccoon.

Which Has Better Customer Support: RoomRaccoon or Softstar?

RoomRaccoon’s support rating is 4.53/5, with recent reviews indicating helpful, responsive service, especially during onboarding. Customers appreciate prompt assistance, though some mention occasional delays, typical for a system with a large user base.

Softstar has no publicly available support ratings or reviews, making it difficult to assess its customer service quality. Given the transparency and recent positive feedback for RoomRaccoon’s support, it holds the clear advantage.

Edge: RoomRaccoon.

Which Has More Integrations: RoomRaccoon or Softstar?

RoomRaccoon integrates with 88 verified partners, including popular solutions like Sage, Revo, Paxxio, and others. These integrations span revenue management, marketing, point-of-sale, and more, enhancing operational flexibility and reducing manual work.

In contrast, Softstar has no listed integrations or partner ecosystem, limiting its ability to connect with other systems. For hotels relying on a broad tech stack, RoomRaccoon’s extensive integrations are a significant benefit.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: RoomRaccoon or Softstar?

RoomRaccoon has a strong review score of 4.88/5 based on 169 reviews, with recent feedback emphasizing its ease of use, automation, and support. Hotels across segments, especially boutique and independent hotels, rate it highly, with a 94% likelihood to recommend.

Softstar has no publicly available reviews or ratings, making it impossible to gauge user satisfaction. Based on recent data, RoomRaccoon’s high ratings give it a clear edge.

Edge: RoomRaccoon.

How Much Do RoomRaccoon and Softstar Cost?

RoomRaccoon charges a flat monthly fee of $1,000, with no implementation or setup costs. Pricing includes all features and unlimited channels, making it transparent and predictable.

Softstar’s pricing is not publicly disclosed, leaving potential buyers uncertain about costs or value. Without clear pricing, RoomRaccoon’s straightforward fee structure offers better budget clarity.

Edge: RoomRaccoon.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that prioritize an all-in-one platform combining PMS, channel management, and booking engine.
• Small to medium-sized properties seeking automation to save time and reduce errors.
• Boutique hotels and guesthouses looking for an intuitive system with strong reviews.
• Hotels aiming to increase direct bookings and improve revenue management.
• Teams wanting a cloud-based, scalable solution with extensive integrations.

Not ideal if your hotel requires complex, enterprise-level features or highly customized workflows for large hotel chains.

What Type of Hotel Should Use Softstar?

• Property managers overseeing multiple rental units or vacation homes.
• Teams seeking advanced AI-driven automation and data insights.
• Hotels interested in integrating tenant management, maintenance, and financial reporting.
• Managers aiming to optimize rental pricing through AI recommendations.

Not ideal if you need a proven, hotel-specific PMS with extensive user reviews, integrations, and a focus on guest experience.

RoomRaccoon vs Softstar: The Bottom Line for Hotels

RoomRaccoon offers a comprehensive, user-friendly PMS built for small to medium-sized hotels, with high customer satisfaction and proven operational benefits. Its extensive feature set, recent reviews, and broad integrations make it a reliable choice for independent hoteliers seeking efficiency and revenue growth.

Softstar’s focus on automation and AI capabilities may appeal to multi-unit property managers or rental portfolios, but the lack of available reviews or detailed features makes its suitability uncertain for typical hotels. Its value is likely higher for specialized property management scenarios rather than traditional hospitality.

For most hoteliers evaluating these options, the clear winner is RoomRaccoon, thanks to its proven track record, recent positive reviews, and extensive capabilities tailored for your industry.