Runtriz vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

Choosing between Runtriz by Runtriz and Guest Services by SmartStay by Liverton means weighing two solutions that aim to elevate guest engagement through digital platforms. Both products address guest check-in, service requests, and upselling, but they diverge in features, integrations, and target markets. With Runtriz boasting a significantly higher review count and recent positive feedback, it currently holds the edge for hoteliers seeking proven reliability and broad functionality.

Your decision hinges on your hotel's specific needs—whether prioritizing extensive integrations, detailed upsell options, or a user-friendly interface. Does one platform clearly align with your operational goals?

Is Runtriz or Guest Services Better for Hotels?

Both platforms are designed to streamline guest communication and operational efficiency, but they differ in scope and maturity. Runtriz, with a score of 4.77/5 based on 37 reviews, is more established and widely adopted across various hotel types, including boutique, resorts, and branded properties. In contrast, Liverton’s Guest Services, with only 7 reviews and a 0/5 overall rating, lacks recent feedback, raising questions about ongoing support and feature stability.

Runtriz excels with a suite of features like mobile check-in, guest messaging, and multilingual support, making it more versatile. Guest Services emphasizes upselling and digital check-in through QR codes and room selection, but its limited review data suggests less confidence in its current performance.

Given the data, Runtriz offers a more reliable and comprehensive solution, especially for hotels needing proven tools. Would you prefer a platform with a solid track record or one still gaining market traction?

Runtriz vs Guest Services: Which Should Your Hotel Choose?

If your hotel needs a mature, well-supported guest engagement system with extensive integrations, go with Runtriz. Its proven track record, broad feature set—including contactless check-in, mobile payments, and guest profiles—and strong global presence make it suitable for hotels of all sizes, especially those in need of reliable PMS and third-party integrations.

If your hotel is focused on in-room upselling, digital room selection, and QR-based F&B ordering, and your team is comfortable experimenting with newer platforms, Guest Services might appeal. Its emphasis on upselling and the ability to issue mobile keys via app clips or digital wallets could work well for properties prioritizing in-room revenue.

Ultimately, for proven stability and broad capabilities, Runtriz is the safer choice. For specialized upselling and a focus on in-room experiences, consider Guest Services, but be aware of its limited review data.

Is Runtriz or Guest Services Easier to Use?

Runtriz’s interface is rated 4.66/5, with users highlighting its straightforward setup and clear guest communication features. Onboarding is rated 4.23/5, and staff generally find it intuitive, though some note that the platform could look more modern. Several reviews praise its ease of use, emphasizing that staff and guests adapt quickly.

Guest Services scores slightly lower at 4.57/5 for ease of use, with users appreciating its clean interface and simple QR code system. Onboarding is rated 4.5/5, suggesting a smooth initial setup, though limited reviews make it harder to gauge long-term usability.

Edge: Runtriz.

Which Has Better Features: Runtriz or Guest Services?

Runtriz offers 12 features unique to its platform, including mobile check-in, guest profiles, app download options, mobile checkout, room service ordering, and multilingual support—features that enhance operational flexibility. Its feature set supports large-scale and complex hotel operations, including loyalty integration and in-room controls.

Guest Services provides 20 unique features centered on upselling, digital check-in/out, document scanning, payment processing, and door lock integration—making it highly focused on revenue-generating aspects. Its capabilities for room selection, pre-registration, and dynamic menu pricing give it an edge for properties emphasizing upselling.

In conclusion, Runtriz is better for broad operational needs, while Guest Services excels in revenue-focused in-room and pre-arrival upselling. Edge: Guest Services.

Which Has Better Customer Support: Runtriz or Guest Services?

Runtriz boasts an average support rating of 4.51/5, with reviews praising its responsiveness and helpfulness. One reviewer noted, "The support team is responsive and eager to help with technical issues." However, some users mentioned occasional connectivity issues, indicating room for ongoing improvements.

Guest Services has a support rating of 4.29/5, with reviews describing the team as "swift and knowledgeable," but also citing occasional delays and communication challenges. Given the limited number of reviews, Runtriz’s slightly higher score and broader support history favor it.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: Runtriz or Guest Services?

Runtriz’s overall rating of 4.77/5 and NPS of 8.97/10 are based on 37 reviews, with recent feedback confirming its reliability. Most hotel segments, particularly branded and boutique hotels, rate it highly, giving it a trusted reputation.

Guest Services, with only 7 reviews and a 9.29/10 NPS, has higher recent satisfaction among its small user base but lacks the volume to establish a broader reputation. Its customer ratings are promising but less proven in diverse hotel environments.

Given the review volume and consistency, Runtriz holds the higher confidence score. Edge: Runtriz.

How Much Do Runtriz and Guest Services Cost?

Runtriz does not publish specific pricing details, which suggests a tailored quote based on hotel size and needs. It appears to be a premium product, likely with implementation fees and ongoing costs.

Guest Services charges a base price of $500 per month, with no mention of setup or additional fees. Its transparent pricing model makes it easier for hotels to budget but may limit scalability for larger properties.

If you prefer flexibility and custom pricing, Runtriz might be suitable; for predictable monthly costs, Guest Services offers simplicity.

What Type of Hotel Should Use Runtriz?

• Hotels seeking a proven, versatile guest engagement platform with extensive integrations.
• Properties that value multi-language support, mobile check-in, and PMS connectivity.
• Hotels aiming to improve communication before, during, and after the stay.
• Properties that need a scalable system serving boutique, resort, casino, or branded hotels.

Not ideal if your hotel primarily requires upselling features or in-room digital ordering without broader engagement tools.

What Type of Hotel Should Use Guest Services?

• Hotels that prioritize in-room upselling, room selection, and QR-based F&B services.
• Properties focused on digital check-in/out with upsell options like early check-in or packages.
• Hotels aiming to enhance guest experience with mobile keys via app clips or digital wallets.
• Hotels looking for a system that integrates with PMS and POS for seamless chargebacks and in-room orders.

Not ideal if your hotel needs a mature, multi-featured platform with extensive third-party integrations or proven stability.

The Bottom Line for Hotels

Runtriz provides a comprehensive, well-supported guest engagement system with over 37 reviews, making it the more reliable choice today. Its broad feature set and long-standing market presence position it as an ideal platform for hotels seeking operational stability and extensive integration options.

Guest Services offers a focused solution for upselling, digital check-in, and room selection, appealing to properties eager to boost revenue through in-room experiences. However, its limited review base and narrower feature set suggest it’s better suited for hotels with specific upselling objectives rather than broad guest engagement.

In summary, if your priority is a tested, feature-rich platform with proven support, Runtriz should be your choice. If your hotel emphasizes upselling and in-room digital experiences, and you're comfortable with less market history, Guest Services could serve you—though with some risk.