2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
Learn more
Learn more
Compare Service Metrics Group vs GuestRevu (Surveys) vs TrustYou (Guest Surveys)
Guest Survey Software vendor comparison between Service Metrics Group vs GuestRevu (Surveys) vs TrustYou (Guest Surveys). Find out which Guest Survey Software is right for you based on realtime data from 720 verified hotelier reviews across 116 countries.
Service Metrics Group
Ranked 12 (out of 26)
GuestRevu
Ranked 1 (out of 26)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
TrustYou
Ranked 2 (out of 26)
Ratings Summary
Service Metrics Group
unranked
GuestRevu (Surveys)
100
TrustYou (Guest Surveys)
92
Service Metrics Group
2 verified reviewsGuestRevu (Surveys)
434 verified reviewsTrustYou (Guest Surveys)
284 verified reviewsService Metrics Group
GuestRevu (Surveys)
TrustYou (Guest Surveys)
Service Metrics Group
GuestRevu (Surveys)
TrustYou (Guest Surveys)
Service Metrics Group
GuestRevu (Surveys)
TrustYou (Guest Surveys)
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
TrustYou (Guest Surveys)
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
TrustYou (Guest Surveys)
Verified Customer Support
Service Metrics Group
GuestRevu (Surveys)
TrustYou (Guest Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
TrustYou (Guest Surveys)
Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients
-
GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
TrustYou (Guest Surveys)
TrustYou doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
TrustYou (Guest Surveys)
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerTrustYou (Guest Surveys)
It is a very valuable tool for our hotel
GM from Puerto Varas (Chile)Most Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDTrustYou (Guest Surveys)
TrustYou is a good tool
General ManagerMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent company to work with.
General ManagerTrustYou (Guest Surveys)
The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way
DirectorReferences
-
GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
TrustYou (Guest Surveys)
Shanna Davis
Marketing Manager Ayres Hotels
Marketing Manager Ayres Hotels
Selim Imre
Rooms Division Manager Aska Hotels Baran
Rooms Division Manager Aska Hotels Baran
Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station
Managing Director MEININGER Hotel Berlin Central Station
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
TrustYou doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
TrustYou (Guest Surveys)
Property Management Systems (24)
Booking Engine (13)
Hotel Management Software (13)
Recent Company Updates
-
Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles