Compare Service Metrics Group vs Loopon Post Stay vs Tripadvisor (Reputation Pro)

Service Metrics Group

Service Metrics Group

2 reviews
Loopon

Loopon Post Stay

25 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews

Compare Service Metrics Group vs Loopon Post Stay vs Tripadvisor (Reputation Pro)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Loopon Post Stay vs Tripadvisor (Reputation Pro). Find out which Guest Surveys & Feedback is right for you based on realtime data from 28 verified hotelier reviews across 8 countries.

Service Metrics Group

Service Metrics Group

Ranked 12 (out of 25)

5.0
2 reviews
View profile
Loopon

Loopon

Ranked 5 (out of 25)

4.4
25 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 13 (out of 25)

5.0
1 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Loopon Post Stay

76 HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Loopon Post Stay

25 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Loopon Post Stay

87%

Tripadvisor (Reputation Pro)

100%
Ease of Use

Service Metrics Group

5

Loopon Post Stay

4.4

Tripadvisor (Reputation Pro)

5
ROI

Service Metrics Group

5

Loopon Post Stay

4.4

Tripadvisor (Reputation Pro)

4.5
Implementation

Service Metrics Group

Not enough data available

Loopon Post Stay

4.3

Tripadvisor (Reputation Pro)

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Loopon Post Stay

Tripadvisor (Reputation Pro)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Loopon
vs.
Tripadvisor

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loopon Post Stay

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Loopon
vs.
Tripadvisor

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Systems (2)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Loopon Post Stay

Loopon doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles