Compare Service Metrics Group vs Tripadvisor (Reputation Pro) vs Revinate (Surveys)

Service Metrics Group

Service Metrics Group

2 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare Service Metrics Group vs Tripadvisor (Reputation Pro) vs Revinate (Surveys)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Tripadvisor (Reputation Pro) vs Revinate (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 149 verified hotelier reviews across 40 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Tripadvisor (Reputation Pro)

100%

Revinate (Surveys)

93%
Ease of Use

Service Metrics Group

5

Tripadvisor (Reputation Pro)

5

Revinate (Surveys)

4.7
ROI

Service Metrics Group

5

Tripadvisor (Reputation Pro)

4.5

Revinate (Surveys)

4.5
Implementation

Service Metrics Group

Not enough data available

Tripadvisor (Reputation Pro)

Not enough data available

Revinate (Surveys)

4.6
Customer Support

Service Metrics Group

5

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Tripadvisor (Reputation Pro)

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Tripadvisor
vs.
Revinate

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Service Metrics Group
vs.
Tripadvisor
vs.
Revinate

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles