Cloudbeds PMS vs Sirvoy: Property Management Systems Comparison (2026)

How Does Cloudbeds PMS Compare to Sirvoy?

Side-by-side ratings based on 1,594 verified hotelier reviews on HTR.

	Cloudbeds	Sirvoy
HTScore	100	89
Likelihood to Recommend	92%	95%
Ease of Use	4.6/5	4.6/5
Customer Support	4.4/5	4.9/5
Value for Money	4.4/5	4.5/5

Starting Price	From $600/mo	From $200/mo
Verified Reviews	1,437	157

What Are the Pros and Cons of Cloudbeds PMS vs Sirvoy?

After analyzing 1,594 verified reviews, Cloudbeds users most value its reservations and calendar management, ease of use and system simplicity, reporting and analytics, while Sirvoy users highlight customer support and live chat, ease of use and simple setup, booking and reservation management. Click any theme to see what reviewers say.

Cloudbeds	Sirvoy
Pros
+ Reservations and calendar management ▾ Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.	+ Customer support and live chat ▾ Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many reviews say this support helps them resolve issues quickly, learn the system, and avoid downtime or costly mistakes.
+ Ease of use and system simplicity ▾ A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.	+ Ease of use and simple setup ▾ Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experience. Reviewers value that it reduces training time and operational friction, especially for small properties and first-time PMS users.
+ Reporting and analytics ▾ Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.	+ Booking and reservation management ▾ Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it helps keep the calendar organized, simplifies handling room inventory, and makes it easier to run the property without double bookings or confusion.
+ Channel management and OTA synchronization ▾ Cloudbeds is frequently valued for consolidating OTA distribution and updating availability/rates across channels from one system, which reduces overbooking risk and saves time. Several reviewers note that synchronization is generally strong, though some mention occasional delays or the need for clearer pending-status visibility.	+ Channel manager and OTA connectivity ▾ Many users mention Sirvoy’s ability to connect bookings from multiple channels and keep calendars synchronized across OTAs. This is seen as important for avoiding overbooking and reaching more demand, though some want broader channel coverage and better sharing of guest details with connected sites.
Cons
− Customer support and onboarding ▾ Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.	− Customization and property-specific flexibility ▾ Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room types, and display options. The recurring theme is that the product works well for simple operations, yet more flexible setup would help properties with special packaging, family suites, or unique reservation rules.
− Billing, invoices, and payments ▾ Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.	− Pricing, rates, discounts, and revenue management ▾ A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some appreciate the flexibility, others say rate setup is awkward or too rigid, which can make revenue optimization and selling add-ons harder than it should be.
− Mobile app limitations ▾ The mobile app is a recurring pain point: reviewers say it is often too limited for creating reservations, editing bookings, or managing operations on the go. Several also mention instability, slow loading, freezes, or weak notifications, making it more of a viewing tool than a true mobile workstation.	− Billing, invoicing, and payments ▾ Sirvoy is often used to process invoices, payments, receipts, and guest balances, but users report mixed experiences with accounting depth. Many appreciate the ability to charge extras and manage payments, while others want clearer invoicing flows, better recurring billing, more account detail, and stronger payment-card handling.

Cloudbeds vs Sirvoy: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Cloudbeds	Sirvoy
Small (10-24 rooms) ▾	#1 694 reviews	#16 65 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its ability to centralize operations and prevent overbookings through reliable channel management. Reviewers appreciate the "clean and visually appealing" calendar, which simplifies reservation management and enhances daily workflows. Sirvoy Sirvoy is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its exceptional customer support that responds quickly and effectively to inquiries, making it a reliable choice for independent properties. Users appreciate that assistance is typically available "in under a minute," helping to streamline operations and enhance guest experiences.
Mid-Size (25-74 rooms) ▾	#4 222 reviews	#40 11 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, thanks to its integrated payment system that simplifies financial control with features like chargeback protection and consolidated reporting. Users value the platform's intuitive nature, enhancing team performance and streamlining operations, which is crucial for properties aiming for efficiency. Sirvoy Sirvoy is a top Property Management Systems pick among mid-sized hotels on HotelTechReport due to its responsive customer service, with users noting that “support knows the system,” allowing many issues to be resolved within minutes.
Large (75-199 rooms) ▾	#4 48 reviews	#49 1 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among large hotels on HotelTechReport, credited for its comprehensive training resources that ease the onboarding process for new staff. Hoteliers appreciate how "new employees learn quickly," allowing for swift implementation across teams. Sirvoy No segment summary available.
X-Large (200+ rooms)	#15 3 reviews	—

By Property Type

Segment	Cloudbeds	Sirvoy
Boutique ▾	#1 562 reviews	#23 37 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among boutique hotels on HotelTechReport because it provides a clear, organized calendar that allows hotel staff to manage reservations effectively, enabling quick checks on room availability and guest assignments. The ability to "move reservations on the calendar" enhances efficiency, making daily operations smoother. Sirvoy Sirvoy is a top Property Management Systems pick among boutique hotels on HotelTechReport, noted for its exceptionally responsive customer support that ensures issues are resolved promptly and effectively, making it a dependable choice for property operators.
Luxury ▾	#4 242 reviews	#29 17 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among luxury hotels on HotelTechReport, as it simplifies management with an integrated channel manager that helps avoid overbookings by synchronizing rates and availability across platforms. Hoteliers highlight how this feature significantly reduces the effort needed for manual updates, enhancing operational efficiency. Sirvoy Sirvoy is a top Property Management Systems pick among Luxury on HotelTechReport, praised for its responsive customer support, with users noting that they can "chat to a real person who knows their stuff" to solve issues quickly.
Branded / Chain ▾	#6 126 reviews	#28 11 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among branded hotels on HotelTechReport, noted for centralizing operations to deliver "better real-time control over inventory, pricing, and reservations across all channels." This integration helps reduce manual tasks, allowing staff to focus more on guest engagement. Sirvoy Sirvoy is a top Property Management Systems pick among branded hotels on HotelTechReport, noted for its “fast, accessible, and professional support” which minimizes operational disruptions and provides confidence in daily operations. Hoteliers appreciate the platform's quick resolution of issues, enhancing overall user experience.
Extended Stay ▾	#2 100 reviews	#22 8 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, recognized for its seamless integration across over 300 online travel agencies, which simplifies managing rates and availability. This capability has notably increased direct bookings, enabling properties to focus on guest satisfaction while maximizing revenue. Sirvoy Sirvoy is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, praised for its fast response times and helpful support team, making it ideal for operators needing quick assistance with their bookings and guest communications.

By Region

Segment	Cloudbeds	Sirvoy
North America ▾	#2 468 reviews	#18 34 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, especially praised for its real-time updates across OTAs which dramatically reduces the risk of overbookings. This capability allows properties to manage online visibility and reservations efficiently, enhancing operational control. Sirvoy Sirvoy is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, with users highlighting its "incredibly easy" handling of reservations, enhancing their operational effectiveness. The responsive support team adds significant value, ensuring help is just a click away when needed.
Europe ▾	#7 175 reviews	#12 68 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels in Europe on HotelTechReport, noted for its automated payment collection that simplifies booking management. One hotelier highlighted how it “saves time managing properties,” helping staff focus more on guests. Sirvoy Sirvoy is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, known for its "incredible support" that is responsive and available 24/7, ensuring prompt resolution of issues while minimizing operational disruptions.
Asia Pacific ▾	#3 340 reviews	#11 13 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its comprehensive calendar that simplifies daily operations by consolidating reservations, guest information, and occupancy details all in one place. This visibility allows staff to efficiently manage bookings and focus more on guest service. Sirvoy Sirvoy is a top Property Management Systems pick among Asia Pacific on HotelTechReport, known for its "excellent customer support" that operates 24/7, helping hoteliers resolve issues in under two minutes. This level of service ensures that small hotels can focus on delivering a quality guest experience.
Middle East ▾	#7 12 reviews	#22 1 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, valued for its ability to connect with over 300 OTAs, enabling hoteliers to manage flexible pricing strategies and effectively reach diverse market segments. Sirvoy No segment summary available.

Is Cloudbeds PMS or Sirvoy Better for Hotels?
Cloudbeds and Sirvoy serve the property management needs of hotels but diverge sharply in scale, feature richness, and ecosystem connectivity. Cloudbeds excels as an all-in-one platform integrating PMS, channel management, booking engine, payment processing, and guest communication in a single stack. It suits independents, hostels, and small groups aiming for growth, automation, and revenue optimization across multiple properties with 1,420 reviews averaging 4.6/5 overall.
Sirvoy targets small to medium-sized hotels, B&Bs, and inns, prioritizing ease of use, affordability, and responsive support. Its 157 reviews average 4.8/5, reflecting strong customer satisfaction, especially among smaller operations seeking a straightforward PMS and channel manager. Both platforms reduce manual work, overbooking risk, and front desk friction by centralizing reservations and OTA synchronization.

Cloudbeds PMS vs Sirvoy: Which Should Your Hotel Choose?

If your property is a small to medium independent hotel, hostel, or boutique with ambitions to scale, automate revenue management, and unify operations, Cloudbeds’ extensive feature set and 208 verified integrations provide a growth-oriented foundation. Its 1,420 reviews and 180 recent reviews (last six months) confirm its suitability for multi-property groups and properties needing advanced analytics, mobile apps, and guest communication tools.

Conversely, if you operate a small B&B, inn, or boutique hotel with limited staff and prioritize affordability, ease of setup, and excellent live support, Sirvoy’s 157 reviews and 61 recent reviews show it fits well. Its simpler feature set and 21 integrations cover core PMS and channel management needs without complexity. Data on very large properties and advanced features is limited, so Sirvoy is less suited for multi-property groups or those requiring sophisticated revenue modules.

Is Cloudbeds PMS or Sirvoy Easier to Use?

Both Cloudbeds and Sirvoy score an identical 4.6/5 for ease of use and onboarding, supported by reviewer comments praising intuitive interfaces and fast staff training. Cloudbeds users highlight its reduced training time for front-desk staff and simplified workflows across reservations, housekeeping, and check-in. Sirvoy customers emphasize straightforward setup and day-to-day management even for owners without technical experience.

Sirvoy’s support is noted for quick and helpful live chat, aiding new users in navigating the system's features. Cloudbeds gains user favor for a unified platform that requires less juggling between systems but receives some criticism for mobile app limitations and a learning curve in complex reports. Both platforms facilitate rapid adoption, but Sirvoy’s simplicity is a particular advantage for very small teams.

Edge: Even.

Which Has Better Features: Cloudbeds PMS or Sirvoy?

Cloudbeds offers 64 features unique to its platform, including PMS connectivity, analytics dashboards, inventory management, two-way real-time integrations, multi-lingual support, unlimited channels without extra fees, channel self-mapping, revenue management modules, integrated CRS, automated night audit, digital registration, mobile app, employee messaging, ID scanning, lobby kiosk, guest app, shift planning, ancillary revenue tracking, EPoS, and spa & wellness modules.

Sirvoy has no unique features beyond those shared with Cloudbeds’ core functionality. Its focus remains on a robust PMS, channel manager, booking engine, and payment processing without extended modules. Operationally, Cloudbeds’ unique features enable automation of revenue strategies, smoother guest check-ins, multi-channel inventory control, and integrated staff communication, which reduce manual work and elevate guest experiences.

Edge: Cloudbeds PMS.

Which Has Better Customer Support: Cloudbeds PMS or Sirvoy?

Sirvoy leads in customer support ratings with 4.9/5 compared to Cloudbeds’ 4.4/5, also edging onboarding with 4.6/5 versus 4.5/5. Sirvoy users repeatedly praise fast, knowledgeable, and friendly live chat support that resolves issues promptly. Reviews mention that support helps avoid costly mistakes and eases learning curves.

Cloudbeds support is regarded as helpful and knowledgeable once contacted but criticized for slower response times and reliance on outsourced channels. Several Cloudbeds users express frustration over slow live phone assistance during urgent issues. Although onboarding is well-rated, Sirvoy’s more accessible, real-time support offers an operational advantage for small teams needing immediate help.

Edge: Sirvoy.

Which Has More Integrations: Cloudbeds PMS or Sirvoy?

Cloudbeds boasts 208 verified integrations, roughly ten times Sirvoy’s 21. Both share 15 common partners, including Net Affinity, TrustYou, Oaky by Plusgrade, HelloShift, SiteMinder, Cendyn, Tripadvisor, Duve, and Asksuite. Unique to Cloudbeds are integrations with AdsHotel, Trevo, FLEXIPASS Keyless Mobile Access, ManCloud, 4SUITES, HOTELTIME, Sirvoy itself, Umi Digital, HiJiffy, and Quinta. Sirvoy’s exclusive integrations include Zingle, Benchmarking Alliance, ChargeAutomation, DigitalGuest, Hotel Cloud, and Loopon.

For hotels requiring extensive connectivity to payment gateways, revenue management tools, mobile key providers, and wellness modules, Cloudbeds’ ecosystem delivers broad operational flexibility. Sirvoy suits properties with basic channel management needs and limited integration requirements.

Edge: Cloudbeds PMS.

Which Do Hoteliers Rate Higher: Cloudbeds PMS or Sirvoy?

Sirvoy holds a slightly higher overall rating of 4.8/5 across 157 reviews versus Cloudbeds’ 4.6/5 across 1,420 reviews. Both platforms score 4.8/5 in the last six months, indicating stable recent satisfaction. Sirvoy’s smaller review volume means its rating may be less representative but reflects consistently strong support and ease of use.

In segment-specific ratings, Cloudbeds scores 4.6/5 in bed & breakfasts (586 reviews), boutique hotels (577 reviews), hostels (305 reviews), luxury hotels (243 reviews), and resorts (400 reviews), demonstrating broad appeal. Sirvoy rates highest among motels (5/5, 9 reviews), hostels (4.9/5, 15 reviews), and bed & breakfasts (4.7/5, 70 reviews), reinforcing its fit for smaller, simpler properties.

Edge: Even.

How Much Do Cloudbeds PMS and Sirvoy Cost?

Cloudbeds has a base price of $600.00, with no freemium or per-room monthly pricing and no implementation fee. It does not offer a free trial. Pricing transparency is limited beyond the base fee.

Sirvoy’s base price is $200.00, significantly lower than Cloudbeds, and it offers a 30-day free trial. Like Cloudbeds, Sirvoy has no monthly flat or per-room fees and no implementation charge. Sirvoy’s pricing is more accessible for budget-conscious small properties, while Cloudbeds targets hotels ready to invest in a comprehensive platform.

What Type of Hotel Should Use Cloudbeds PMS?

Hotels aiming to consolidate PMS, channel manager, and booking engine into one integrated platform, as confirmed by 1,420 reviews praising unified workflows.
Independent hotels, hostels, and small groups looking for advanced revenue management and automation tools, backed by 21 unique features and 208 integrations.
Properties requiring scalable solutions supporting multi-property management, mobile apps, and guest communication automation.
Teams seeking centralized user and role management, shift planning, and ancillary revenue tracking.
Hotels with sufficient budget to invest in a $600 base price platform focused on growth and operational efficiency.

Not ideal if:

You require rapid, responsive live support with minimal wait times, as some reviewers report slower Cloudbeds response.
Your property demands a highly mobile-friendly interface; Cloudbeds’ app has reported limitations.
You operate a very small property or B&B with simpler needs and tighter budgets.

What Type of Hotel Should Use Sirvoy?

Small to medium-sized B&Bs, inns, motels, and boutique hotels valuing ease of use and quick setup, reflected in user reviews praising straightforward configuration.
Teams prioritizing excellent, real-time customer support with live chat and rapid resolutions.
Properties needing core PMS and channel management without extensive features or integrations.
Budget-conscious operators who benefit from Sirvoy’s lower $200 base price and free 30-day trial.
Hotels seeking a simple booking engine and integrated website builder to launch quickly.

Not ideal if:

Your operation requires advanced revenue management, analytics dashboards, and multi-channel inventory controls.
You need a mobile app or strong mobile-first management tools.
Your property anticipates scaling to multi-property management or using complex automation workflows.

Cloudbeds PMS vs Sirvoy: The Bottom Line for Hotels

Cloudbeds and Sirvoy address hotel property management from different ends of the market spectrum. Cloudbeds is a comprehensive, integrated platform built for growth, automation, and operational depth, with a broad ecosystem and feature set that supports independent hotels, hostels, and multi-property groups. Sirvoy offers a simpler, more affordable, and highly user-friendly PMS focused on small to medium-sized properties requiring essential functions and live support.

Choose Cloudbeds if your hotel needs advanced revenue management, extensive integrations, and a unified stack including PMS, channel management, booking engine, and guest apps. Its 1,420 reviews and 208 integrations validate its strength for scalable, revenue-focused operations. Choose Sirvoy if you run a smaller property prioritizing ease of use, responsive support, and budget-friendly pricing, supported by a strong 4.9/5 customer support rating and 30-day trial to test the system risk-free. The verdict is clear: Cloudbeds powers ambitious growth with operational sophistication; Sirvoy delivers simplicity and support for smaller-scale hotels.

How Much Do Cloudbeds PMS and Sirvoy Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Cloudbeds	Sirvoy
Starting Price	From $600/mo	From $200/mo

Feature Comparison: Cloudbeds PMS vs Sirvoy

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Cloudbeds	Sirvoy
▾ Accounting & Finance	100%	80%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	100%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	100%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	75%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	56%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	75%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	89%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	60%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	0%
EPoS
▾ Spa	100%	0%
Spa & Wellness Module

Real-World Results: Cloudbeds vs Sirvoy by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Himmapana Villas Mid-Size

+ Growth in direct bookings: the combination of a strong social media presence and an effective online booking and payment system has led to a significant increase in direct bookings.

+ Operational efficiency: the adoption of a simple yet effective hotel management system has streamlined day-to-day operations, efficiently handling over 2,000 bookings annually, including special guest requests.

+ Remote management flexibility: the use of a cloud-based platform allows for the convenient remote management of the property, enabling operations to be handled effectively both on-site and during travel.

"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."

Thomas K. Petersen

Managing Partner

Sirvoy

No published case study for this goal yet.

Increase Operational Efficiency

Flor Parks Small

+ 17% increase in online reviews

+ 11% of monthly bookings from Google Free Listings

+ Fully integrated booking engine & channel manager

"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."

VM

Victor Menor

Operations Manager

Sirvoy

No published case study for this goal yet.

Improve Guest Experience

The Pad Silverthorne Small

+ 60% direct bookings in year one

+ 95% guest rating with 1000+ reviews

+ High OTA click-through rates, with lower cancellation rates

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."

Kevin Bowen

Director of Operations

Sirvoy

No published case study for this goal yet.

Cloudbeds vs Sirvoy: The Bottom Line

Cloudbeds

4.6/5 from 1,437 reviews

What hoteliers love

Reservations and calendar management 75% positive

Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work a... Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.

Ease of use and system simplicity 82% positive

A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewer... A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.

Reporting and analytics 70% positive

Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without... Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.

Where hoteliers push back

Customer support and onboarding 49% negative

Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The big... Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.

Billing, invoices, and payments 49% negative

Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. Howe... Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.

Ranks higher for

Large (75-199 rooms) #4 vs #49

Mid-Size (25-74 rooms) #4 vs #40

Small (10-24 rooms) #1 vs #16

X-Small (< 10 rooms) #2 vs #8

Unique capabilities

PMS connectivity Analytics dashboard Inventory Management 2-way real time integrations Multi-lingual

4.6/5 ease of use 4.4/5 support 208 integrations

Visit Website

Sirvoy

4.8/5 from 157 reviews

What hoteliers love

Customer support and live chat 94% positive

Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many re... Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many reviews say this support helps them resolve issues quickly, learn the system, and avoid downtime or costly mistakes.

Ease of use and simple setup 91% positive

Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experien... Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experience. Reviewers value that it reduces training time and operational friction, especially for small properties and first-time PMS users.

Booking and reservation management 71% positive

Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it help... Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it helps keep the calendar organized, simplifies handling room inventory, and makes it easier to run the property without double bookings or confusion.

Where hoteliers push back

Customization and property-specific flexibility 47% negative

Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room ty... Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room types, and display options. The recurring theme is that the product works well for simple operations, yet more flexible setup would help properties with special packaging, family suites, or unique reservation rules.

Pricing, rates, discounts, and revenue management 72% negative

A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some... A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some appreciate the flexibility, others say rate setup is awkward or too rigid, which can make revenue optimization and selling add-ons harder than it should be.

Ranks higher for

AT #8 vs #11

DK #2 vs #4

MT #2 vs #4

NZ #4 vs #6

4.6/5 ease of use 4.9/5 support 21 integrations

Visit Profile

Where the ratings diverge most

Customer Support Sirvoy 4.9 vs 4.4 (+0.5)

Frequently Asked Questions About Cloudbeds PMS vs Sirvoy

Can Cloudbeds PMS replace Sirvoy?

It depends on your requirements. Cloudbeds PMS and Sirvoy share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 208 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Cloudbeds PMS or Sirvoy offer a free plan?

Cloudbeds PMS: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Cloudbeds PMS and Sirvoy?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Sirvoy has 89. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →