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eviivo Suite™ PMS vs. Sirvoy:
Which Is Right for You?
TLDR
We analyzed 354 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines when it comes to customer support and onboarding — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
Sirvoy shines in customer support , with exclusive features like Integrated ID & Passport Scanner and Rules Based Room Assignments.
How Does eviivo Suite™ PMS Compare to Sirvoy?
Side-by-side ratings based on 354 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $700/mo | From $200/mo |
| Verified Reviews | 208 | 146 |
What Are the Pros and Cons of eviivo Suite™ PMS vs Sirvoy?
After analyzing 354 verified reviews, eviivo users most value its customer support and onboarding, ease of use and daily operations, reporting and analytics, while Sirvoy users highlight customer support and live chat, ease of use and simple setup, booking and reservation management. Click any theme to see what reviewers say.
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eviivo
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Sirvoy
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| Pros | |
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Customer support and onboarding
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Customer support and live chat
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Ease of use and daily operations
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Ease of use and simple setup
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Reporting and analytics
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Booking and reservation management
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Multi-property and centralized management
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Channel manager and OTA connectivity
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| Cons | |
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Interface, customization, and mobile/access limitations
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Customization and property-specific flexibility
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Pricing, rate plans, and annual rate changes
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Pricing, rates, discounts, and revenue management
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Invoicing and billing workflows
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Billing, invoicing, and payments
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eviivo vs Sirvoy: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
eviivo
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Sirvoy
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|---|---|---|
| Small (10-24 rooms) ▾ | #15 54 reviews | #22 36 reviews |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | #48 3 reviews |
| Large (75-199 rooms) ▾ | #20 8 reviews | #46 1 reviews |
| X-Large (200+ rooms) | #18 2 reviews | #27 1 reviews |
By Property Type
| Segment |
eviivo
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Sirvoy
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|---|---|---|
| Boutique ▾ | #19 41 reviews | #29 21 reviews |
| Luxury ▾ | #16 38 reviews | #37 7 reviews |
| Branded / Chain ▾ | #19 21 reviews | #42 4 reviews |
| Extended Stay ▾ | #10 18 reviews | #35 3 reviews |
By Region
| Segment |
eviivo
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Sirvoy
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|---|---|---|
| North America ▾ | #15 39 reviews | #23 16 reviews |
| Europe ▾ | #6 142 reviews | #16 31 reviews |
| Asia Pacific ▾ | #33 2 reviews | #13 6 reviews |
| Middle East | #29 1 reviews | #27 0 reviews |
The Decision
Choosing between eviivo Suite™ PMS by eviivo and Sirvoy hinges on your hotel's specific needs, budget, and growth ambitions. Both systems aim to streamline operations and enhance guest management, but they differ significantly in features, user experience, and market presence. eviivo’s broader feature set and larger review base position it as the more established solution, especially for multi-property portfolios. How do your operational priorities align with what each offers?
Is eviivo Suite™ or Sirvoy Better for Hotels?
Both eviivo and Sirvoy are property management systems designed to ease booking, guest communication, and daily hotel management. Yet, eviivo is more comprehensive, integrating revenue management, ancillary tracking, and a guest app, whereas Sirvoy offers core PMS and channel management with a simpler interface. eviivo’s extensive feature count and higher review volume suggest it handles complex setups better. Do you need advanced features or a straightforward solution?
eviivo Suite™ vs Sirvoy: Which Should Your Hotel Choose?
If your hotel manages multiple properties, especially in diverse regions, eviivo’s robust integrations, over 41 shared features, and larger global presence make it suitable. Its extensive partner network (32 verified integrations) and ability to scale with advanced modules benefit larger or growing portfolios. Conversely, Sirvoy’s affordability, ease of use, and dedicated support appeal to small to medium hotels seeking a simple, budget-friendly PMS. Is your focus on growth with advanced features or on basic daily operations?
Is eviivo Suite™ or Sirvoy Easier to Use?
Sirvoy holds a slight edge in user ratings for ease of use at 4.64/5, compared to eviivo’s 4.43/5, reflecting its straightforward, intuitive interface. Support reviews favor Sirvoy’s quick, helpful assistance, whereas eviivo’s onboarding is well-rated but slightly less recent in praise. Both platforms are designed for non-technical users, but Sirvoy’s simpler interface and fewer features make it more immediately accessible. Edge: Sirvoy.
Which Has Better Features: eviivo Suite™ or Sirvoy?
eviivo boasts 41 shared features plus 10 unique ones, including revenue management, a guest app, and automated night audits. Sirvoy offers 2 exclusive features—ID & Passport Scanner and Rules-Based Room Assignments—and covers essential functions like booking and channel management. If you require advanced operations like ancillary revenue tracking or integrated CRM, eviivo is superior. For basic management and channel booking, Sirvoy’s fewer features suffice. Edge: eviivo.
Which Has Better Customer Support: eviivo or Sirvoy?
eviivo’s reviews highlight responsive support, with a rating of 4.42/5, but Sirvoy’s support shines even brighter at 4.85/5, with comments like “support is excellent” and “quick, helpful assistance.” Sirvoy’s dedicated support appears more consistent and recent, which is crucial during onboarding or troubleshooting. If support quality is your priority, Sirvoy’s high praise tips the scale. Edge: Sirvoy.
Which Has More Integrations: eviivo or Sirvoy?
eviivo manages 32 verified integrations, including major OTAs and specialized partners like PriceLabs and Hotelchamp. Sirvoy, with 21 verified partners, also connects well with key channels but fewer total options. Shared integrations include Tripadvisor, Duve, and Bookboost, but eviivo’s wider partner network offers greater flexibility for expanding distribution. For broader integration needs, eviivo leads. Edge: eviivo.
Which Do Hoteliers Rate Higher: eviivo or Sirvoy?
eviivo has a stronger overall rating (0.93/5), but notably, Sirvoy’s customer support and ease of use ratings are higher—4.64/5 for ease, 4.85/5 support. eviivo’s larger review count (191 vs. 95) and recent reviews provide more current insights, yet some users highlight issues with system complexity or conversion challenges. For user satisfaction based on recent feedback, Sirvoy’s high ratings in support and simplicity make it appealing. Edge: Sirvoy.
How Much Do eviivo and Sirvoy Cost?
eviivo charges a flat $700 monthly fee without a freemium option, reflecting its extensive features and enterprise readiness. Sirvoy’s base price is $200/month with a 30-day trial, making it more accessible for smaller properties or those starting out. The higher cost of eviivo aligns with its broader functionality, while Sirvoy offers affordability for basic needs. Which budget aligns with your growth plans?
What Type of Hotel Should Use eviivo?
- Hotels managing multiple properties or a diverse portfolio seeking advanced automation and integrations.
- Hotel chains or properties with complex revenue management needs.
- Teams that want to streamline operations with automation modules like night audits and guest apps.
- Hotels planning to expand regionally or internationally, requiring extensive partner networks.
- Not ideal if your hotel:
- Is a small boutique or single-property operation with minimal management needs.
- Prefers a simple, straightforward PMS without advanced features.
- Has limited technical support resources for onboarding and customization.
What Type of Hotel Should Use Sirvoy?
- Small to medium properties seeking an affordable, easy-to-use PMS.
- Hotels prioritizing customer support and quick onboarding.
- Businesses that want basic reservation, channel management, and front desk functions.
- Hotels in regions where Sirvoy’s integrations and support are well-established.
- Not ideal if your hotel:
- Needs advanced revenue management, automation, or ancillary tracking.
- Operates a large or multi-property portfolio requiring extensive customization.
- Seeks deep CRM or detailed financial reporting features.
eviivo Suite™ vs Sirvoy: The Bottom Line for Hotels
eviivo’s strength lies in its ability to serve larger, more complex hotel operations with a feature-rich platform supported by a broad partner ecosystem. Its extensive capabilities—like revenue management, automation, and integrations—make it ideal for growing portfolios aiming to maximize efficiency and revenue.
If your hotel needs a scalable, all-in-one property management solution with extensive support and advanced modules, eviivo is the clear choice. Its larger review volume and recent feedback reinforce its reliability for established or expanding operations.
Conversely, Sirvoy is better suited for small to mid-sized hotels that value simplicity, affordability, and excellent customer support. Its ease of use and friendly interface allow staff to quickly adapt, making it suitable for properties that want reliable core PMS functions without the complexity of advanced features.
In summary, if your hotel is looking to grow, automate extensively, or manage multiple properties, eviivo provides the more comprehensive, trusted platform. If your focus is on straightforward daily management with strong support and a lower price point, Sirvoy will serve you well.
Feature Comparison: eviivo Suite™ PMS vs Sirvoy
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
eviivo
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Sirvoy
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
Real-World Results: eviivo vs Sirvoy by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
Brambles of Inveraray
Mid-Size
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
Sirvoy
No published case study for this goal yet.
Hotel Garni Seestern
Small
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
Sirvoy
No published case study for this goal yet.
Stephane Plaza
Mid-Size
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
Sirvoy
No published case study for this goal yet.
eviivo vs Sirvoy: The Bottom Line
What hoteliers love
Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this... Reviews overwhelmingly praise eviivo's support, onboarding, and training teams for being responsive, knowledgeable, and proactive. Many users say this hands-on help made setup smooth, helped them configure the system correctly, and reduced the burden on internal staff.
Many reviewers describe eviivo as simple, intuitive, and practical for day-to-day property management. They say it streamlines routine work such as ha... Many reviewers describe eviivo as simple, intuitive, and practical for day-to-day property management. They say it streamlines routine work such as handling reservations, booking flow, and property settings, which reduces administrative time and makes operations feel smoother.
Reporting is a recurring topic, with users appreciating basic visibility into stats, billing, and revenue-related data. However, several reviews ask f... Reporting is a recurring topic, with users appreciating basic visibility into stats, billing, and revenue-related data. However, several reviews ask for stronger reporting depth, better filters, and more flexible group-level analysis for accounting and operational decision-making.
Where hoteliers push back
Several users ask for more customization, improved aesthetics, and more flexible navigation across the interface. Specific gaps include faster login,... Several users ask for more customization, improved aesthetics, and more flexible navigation across the interface. Specific gaps include faster login, better overview screens, more custom templates, stronger website customization, and a more complete mobile app.
Users value eviivo's rate plan capabilities and note that the platform supports pricing management, but some find annual rate changes and the planning... Users value eviivo's rate plan capabilities and note that the platform supports pricing management, but some find annual rate changes and the planning/pricing schedule too complex. Smaller operators in particular want simpler workflows with fewer irrelevant options.
Ranks higher for
Unique capabilities
What hoteliers love
Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many re... Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many reviews say this support helps them resolve issues quickly, learn the system, and avoid downtime or costly mistakes.
Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experien... Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experience. Reviewers value that it reduces training time and operational friction, especially for small properties and first-time PMS users.
Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it help... Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it helps keep the calendar organized, simplifies handling room inventory, and makes it easier to run the property without double bookings or confusion.
Where hoteliers push back
Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room ty... Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room types, and display options. The recurring theme is that the product works well for simple operations, yet more flexible setup would help properties with special packaging, family suites, or unique reservation rules.
A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some... A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some appreciate the flexibility, others say rate setup is awkward or too rigid, which can make revenue optimization and selling add-ons harder than it should be.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About eviivo Suite™ PMS vs Sirvoy
Can eviivo Suite™ PMS replace Sirvoy?
It depends on your requirements. eviivo Suite™ PMS and Sirvoy share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 34 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Sirvoy leads in ease of use at 4.7/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eviivo Suite™ PMS or Sirvoy offer a free plan?
eviivo Suite™ PMS: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eviivo Suite™ PMS and Sirvoy?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and Sirvoy has 90. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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