Compare SiteMinder Guest Engagement (Messaging) vs Flexkeeping (Room Service) vs Akia

SiteMinder

SiteMinder Guest Engagement (Messaging)

111 reviews
Flexkeeping

Flexkeeping (Room Service)

31 reviews
Akia

Akia

119 reviews

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Compare SiteMinder Guest Engagement (Messaging) vs Flexkeeping (Room Service) vs Akia

Guest Messaging Software vendor comparison between SiteMinder Guest Engagement (Messaging) vs Flexkeeping (Room Service) vs Akia. Find out which Guest Messaging Software is right for you based on realtime data from 261 verified hotelier reviews across 47 countries.

SiteMinder

SiteMinder

Ranked 6 (out of 74)

4.8
111 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 3 (out of 48)

4.9
31 reviews
View profile
Akia

Akia

Ranked 8 (out of 74)

4.9
119 reviews
View profile

Ratings Summary

HT Score

SiteMinder Guest Engagement (Messaging)

82 HTScore Icon

Flexkeeping (Room Service)

83 HTScore Icon

Akia

73 HTScore Icon
Popularity

SiteMinder Guest Engagement (Messaging)

111 verified reviews

Flexkeeping (Room Service)

31 verified reviews

Akia

119 verified reviews
Likelihood to Recommend

SiteMinder Guest Engagement (Messaging)

95%

Flexkeeping (Room Service)

98%

Akia

98%
Ease of Use

SiteMinder Guest Engagement (Messaging)

4.7

Flexkeeping (Room Service)

5

Akia

4.9
ROI

SiteMinder Guest Engagement (Messaging)

4.6

Flexkeeping (Room Service)

4.7

Akia

4.8
Implementation

SiteMinder Guest Engagement (Messaging)

4.6

Flexkeeping (Room Service)

4.9

Akia

4.7
Customer Support

SiteMinder Guest Engagement (Messaging)

4.7

Verified Customer Support

Flexkeeping (Room Service)

4.8

Verified Customer Support

Akia

4.9

Verified Customer Support

Certificate of Excellence

SiteMinder Guest Engagement (Messaging)

Flexkeeping (Room Service)

Akia

Features

Unified Inbox

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Multi-Channel

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Automation

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upselling & Ancillaries

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Task & Request Management

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Surveys & Feedback

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Reporting & Analytics

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Compliance & Privacy

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Digital Registration & Check-in

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Pre-Stay

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

In-Stay & Post Stay

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Back-Office

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Artificial Intelligence

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

SiteMinder Guest Engagement (Messaging)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Flexkeeping (Room Service)

Digital Menus

Ordering

Payments

Delivery & Logistics

Akia

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

SiteMinder
vs.
Flexkeeping
vs.
Akia

Customers

Top 3 Segments

SiteMinder Guest Engagement (Messaging)

Boutiques - 24%
City Center Hotels - 18%
Resorts - 13%

Flexkeeping (Room Service)

Resorts - 35%
Branded Hotels - 13%
City Center Hotels - 10%

Akia

Boutiques - 22%
Resorts - 13%
Vacation Rentals & Villas - 12%
Featured clients

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any featured brands available

Flexkeeping (Room Service)

Akia

Fit Score for Your Property

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Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia Average Akia

SiteMinder Guest Engagement (Messaging)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Flexkeeping (Room Service)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Akia

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
SiteMinder
vs.
Flexkeeping
vs.
Akia

What Customers Are Saying

Most Recent Review

SiteMinder Guest Engagement (Messaging)

Seamless Connectivity and Efficiency for Modern Hoteliers

Online Distribution Manager from Pak Kret (Thailand)

Flexkeeping (Room Service)

Flexkeeping Sets the Standard!

Executive Housekeeping Manager

Akia

Efficiency and Time Saving

Owner/Manager from Barrie (Canada)
Most Positive Review

SiteMinder Guest Engagement (Messaging)

Love GuestJoy

Reception

Flexkeeping (Room Service)

Best company to support and improve your service and guest experience

Senior Sales Manager

Akia

Akia - The perfect Hotel/Resort Social Distancer!

Bookkeeper
Most Critical

SiteMinder Guest Engagement (Messaging)

Great service!

Guest Relations Manager

Flexkeeping (Room Service)

fast, kind and professional support

Business Support Manager

Akia

We love AKIA

Front Desk
References

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any references available

Flexkeeping (Room Service)

Barbara Polak Tomsic
Housekeeping Manager Grand Hotel Union

Stefanie Augustin
Head of Housekeeping Holiday Inn Vienna - South, an IHG Hotel

Akia

Sandra Miller
Director of Sales and Marketing Glen Ivy Hot Springs

Benjamin Gray
General Manager The Bellmoor Inn and Spa

General Info

Screenshots
Integrations

SiteMinder Guest Engagement (Messaging)

Property Management Systems (71) Booking Engine (34) Revenue Management Systems (33)

Flexkeeping (Room Service)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

Akia

Property Management Systems (21) Hotel Management Software (9) Booking Engine (5)