Compare Sojern Reputation Manager vs Reputation Manager (by Customer Alliance) vs Hotelspeaker

Sojern

Sojern Reputation Manager

3 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Hotelspeaker

Hotelspeaker

27 reviews

Compare Sojern Reputation Manager vs Reputation Manager (by Customer Alliance) vs Hotelspeaker

Reputation Management vendor comparison between Sojern Reputation Manager vs Reputation Manager (by Customer Alliance) vs Hotelspeaker. Find out which Reputation Management is right for you based on realtime data from 83 verified hotelier reviews across 21 countries.

Sojern

Sojern

Ranked 17 (out of 50)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
Hotelspeaker

Hotelspeaker

Ranked 6 (out of 50)

4.8
27 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

85 HTScore Icon

Hotelspeaker

76 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

Hotelspeaker

27 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

Reputation Manager (by Customer Alliance)

94%

Hotelspeaker

95%
Ease of Use

Sojern Reputation Manager

4.3

Reputation Manager (by Customer Alliance)

4.7

Hotelspeaker

4.9
ROI

Sojern Reputation Manager

5

Reputation Manager (by Customer Alliance)

4.4

Hotelspeaker

4.7
Implementation

Sojern Reputation Manager

Not enough data available

Reputation Manager (by Customer Alliance)

4.8

Hotelspeaker

4.9
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Hotelspeaker

4.9

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

Reputation Manager (by Customer Alliance)

Hotelspeaker

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Hotelspeaker

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
Customer Alliance
vs.
Hotelspeaker

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Hotelspeaker

City Center Hotels - 26%
Branded Hotels - 26%
Luxury Hotels - 15%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Reputation Manager (by Customer Alliance)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelspeaker Average Hotelspeaker

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelspeaker

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Sojern
vs.
Customer Alliance
vs.
Hotelspeaker

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Hotelspeaker

Personalised, perfectly written in all languages

Communications Manager from Les Roquetes (Spain)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
References

Sojern Reputation Manager

Sojern doesn’t have any references available

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

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General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Hotelspeaker

Listings Management (1)
Recent Articles

Sojern Reputation Manager

Sojern doesn’t have any recent articles

Hotelspeaker

Hotelspeaker doesn’t have any recent articles