Compare Sojern Reputation Manager vs Hotel-Spider Meta Search vs AI Review Assistant (by MARA Solutions)

Sojern

Sojern Reputation Manager

3 reviews
Hotel-Spider

Hotel-Spider Meta Search

0 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

208 reviews

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Compare Sojern Reputation Manager vs Hotel-Spider Meta Search vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between Sojern Reputation Manager vs Hotel-Spider Meta Search vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 211 verified hotelier reviews across 27 countries.

Sojern

Sojern

Ranked 19 (out of 56)

5.0
3 reviews
View profile
Hotel-Spider

Hotel-Spider

Ranked 26 (out of 26)

N/A
0 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 56)

4.8
208 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

Hotel-Spider Meta Search

unranked HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

Hotel-Spider Meta Search

0 verified reviews

AI Review Assistant (by MARA Solutions)

208 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

Hotel-Spider Meta Search

0%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Sojern Reputation Manager

4.3

Hotel-Spider Meta Search

0

AI Review Assistant (by MARA Solutions)

4.9
ROI

Sojern Reputation Manager

5

Hotel-Spider Meta Search

0

AI Review Assistant (by MARA Solutions)

4.6
Implementation

Sojern Reputation Manager

Not enough data available

Hotel-Spider Meta Search

Not enough data available

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Hotel-Spider Meta Search

0

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

Hotel-Spider Meta Search

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Hotel-Spider Meta Search

Services

Reporting & Analytics

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
Hotel-Spider
vs.
MARA Solutions

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Hotel-Spider Meta Search

Resorts - 0%
Motels - 0%
Hostels - 0%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any featured brands available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotel-Spider Average Hotel-Spider

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel-Spider Meta Search

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Sojern
vs.
Hotel-Spider
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Positive review and experience

Front office and Guest Relations Manager
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Great KI

Hotel director from Vienna (Austria)
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Great KI

Hotel director from Vienna (Austria)
References

Sojern Reputation Manager

Sojern doesn’t have any references available

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any references available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Hotel-Spider Meta Search

Property Management Systems (9) Revenue Management Systems (5) Booking Engine (4)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)
Recent Articles

Hotel-Spider Meta Search

Hotel-Spider doesn’t have any recent articles