Shiji Stellaris Digital vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing the right guest app is crucial for elevating your hotel’s guest experience, streamlining operations, and boosting revenue. Both Shiji Stellaris Digital and STAY Guest App aim to digitize key touchpoints, but they serve different hotel profiles and offer varied features. Your choice depends on your hotel’s size, technological needs, and expectations for support and integrations.

Both products address guest engagement and operational efficiency, but their approaches differ: one is a comprehensive platform with broader integrations and scalability, while the other emphasizes ease of use and rapid deployment. Which aligns better with your hotel’s goals?

Is Shiji Stellaris Digital or STAY Guest App Better for Hotels?

Shiji Stellaris Digital positions itself as a full-service, all-in-one digital suite designed to serve large, complex hotel operations with extensive integrations and customizations. It’s built to connect seamlessly with existing PMS and POS systems, offering features like mobile check-in and secure payments. However, its steep learning curve and lack of recent reviews make it less transparent about user experience.

STAY Guest App, on the other hand, offers a straightforward, user-friendly platform with high ratings for ease of use and support. Its focus is on rapid deployment, reducing front desk queues, and providing real-time updates through a mobile-first interface. The recent surge in reviews and high scores highlight its strong reputation among hotels of various sizes. Are you looking for a highly integrated, scalable system or a quick-to-implement guest-centric app?

Shiji Stellaris Digital vs STAY Guest App: Which Should Your Hotel Choose?

If your hotel operates at a large scale or requires extensive integration with PMS, POS, and other systems, Shiji Stellaris Digital is likely the better fit. Its feature set includes mobile check-in and payments, and it boasts over 64 verified partners, making it suitable for properties seeking a comprehensive digital backbone.

If your hotel prioritizes ease of implementation, high guest satisfaction, and a focus on reducing queues and manual processes, STAY Guest App stands out. With over 200 recent reviews and a 4.78/5 ease-of-use rating, it’s a solid choice for hotels of all sizes wanting to enhance operational efficiency with minimal disruption.

Is Shiji Stellaris Digital or STAY Guest App Easier to Use?

STAY Guest App scores 4.78 out of 5 for ease of use, with glowing reviews emphasizing its intuitive interface, straightforward content management, and simple onboarding. Users report that staff adoption is smooth and guests find it easy to navigate, leading to quicker service delivery and fewer training needs.

Shiji Stellaris Digital, however, receives a zero rating for ease of use and has no recent reviews, suggesting it may be complex or less user-friendly. Its implementation likely requires dedicated IT support, making it less accessible for smaller teams or hotels without extensive tech resources.

Edge: STAY Guest App.

Which Has Better Features: Shiji Stellaris Digital or STAY Guest App?

Shiji Stellaris Digital offers 10 shared features with STAY, plus two exclusive features: payments and mobile check-in. These additions make it suitable for hotels seeking a comprehensive, integrated experience that covers multiple operational touchpoints.

STAY Guest App provides four unique features: a dedicated mobile app, chatbot capabilities, automated replies, and message routing, all aimed at streamlining guest communication and reducing manual workload. Its focus on real-time updates and internal analytics helps hotels optimize service delivery.

While Shiji offers a broader feature set for complex operations, STAY’s features are tailored to quick wins in guest engagement and operational efficiency. Which feature set aligns better with your current priorities?

Edge: Shiji Stellaris Digital.

Which Has Better Customer Support: Shiji Stellaris Digital or STAY Guest App?

STAY Guest App’s support and onboarding ratings are both 4.83/5, with reviews praising the responsiveness and helpfulness of their support team. Guests and hoteliers alike appreciate the fast resolution of issues and ongoing assistance.

Shiji Stellaris Digital has no recent reviews or ratings for support, making it difficult to assess. Its support experience remains unverified, which could be a concern for hotels needing reliable, ongoing assistance.

Edge: STAY Guest App.

Which Has More Integrations: Shiji Stellaris Digital or STAY Guest App?

Shiji Stellaris Digital connects with 64 verified partners, including major brands like SiteMinder, Amadeus, and Revinate, offering extensive integration options. This makes it well-suited for large hotel groups with complex IT ecosystems seeking a unified platform.

STAY Guest App integrates with 20 verified partners, including Mews, Oracle Hospitality, and Hotelkit, focusing on core hotel services and internal operations. Its narrower but solid integration network favors properties seeking straightforward connectivity.

Edge: Shiji Stellaris Digital.

Which Do Hoteliers Rate Higher: Shiji Stellaris Digital or STAY Guest App?

STAY Guest App has a higher overall rating of 3/5, with 206 recent reviews and a 96% likelihood to recommend. Hoteliers across segments, especially urban, resort, and chain hotels, praise its ease of use, support, and impact on operations.

Shiji Stellaris Digital scores 0/5 with no recent reviews, indicating a lack of user feedback and confidence. Its ratings suggest that, while potentially robust, it is less trusted or understood by current users.

Edge: STAY Guest App.

How Much Do Shiji Stellaris Digital and STAY Guest App Cost?

Shiji Stellaris Digital does not publicly list pricing or offer a freemium model, suggesting a bespoke quote based on hotel size and needs. Its implementation and ongoing costs are likely significant, making it more suitable for larger enterprises.

STAY Guest App charges a straightforward $300 monthly fee, with no mention of setup or hidden costs. This transparent pricing makes it easier for smaller or mid-sized hotels to budget and evaluate its value.

What Type of Hotel Should Use Shiji Stellaris Digital?

• Hotels that operate at a large scale with complex IT systems and need extensive integration.
• Chains seeking a unified platform to manage multiple properties.
• Hotels prioritizing automation, mobile check-in, and secure payments.
• Hotels that have sufficient tech support and infrastructure for implementation.

Not ideal if your hotel is small or prefers quick deployment without extensive customization.

What Type of Hotel Should Use STAY Guest App?

• Hotels of any size prioritizing quick implementation and high guest satisfaction.
• Hotels seeking to reduce front desk queues and streamline service delivery.
• Hotels that want an intuitive, mobile-first platform with real-time updates.
• Independent hotels or small chains looking for an affordable, effective guest engagement solution.

Not ideal if your hotel requires highly customized integrations or complex backend systems.

The Bottom Line for Hotels: Shiji Stellaris Digital or STAY Guest App?

Shiji Stellaris Digital offers a wide-ranging, integrated digital platform suitable for large hotels or chains wanting an all-encompassing system. Its extensive integrations and features support complex operations but demand significant investment and support.

STAY Guest App, with its high user ratings and focus on ease of use, is ideal for hotels seeking rapid deployment and immediate operational improvements. It’s especially effective for reducing queues, boosting guest satisfaction, and simplifying staff workflows.

If your hotel is large, tech-savvy, and needs a customizable, integrated solution, Shiji Stellaris Digital is the better choice. For hotels prioritizing guest experience, quick setup, and excellent support, STAY Guest App is the clear winner.