RoomRaccoon HMS vs. Stayntouch HMS:
Which Is Right for You?

Name: Stayntouch HMS
Rating: 0.0 (0 reviews)

Updated August 15, 2026 · 572 verified reviews analyzed

RoomRaccoon

Visit Profile

4.9 (572 reviews) · 88 integrations

Stayntouch

Visit Profile

0.0 (0 reviews) · 199 integrations

TLDR

We analyzed 572 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

RoomRaccoon shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Post-stay emails and Pre-stay emails.

Stayntouch shines .

See the full breakdown below ↓

How Does RoomRaccoon HMS Compare to Stayntouch HMS?

Side-by-side ratings based on 572 verified hotelier reviews on HTR.

	RoomRaccoon	Stayntouch
HTScore	82	0
Likelihood to Recommend	97%	0%
Ease of Use	4.9/5	0.0/5
Customer Support	4.7/5	0.0/5
Value for Money	4.7/5	0.0/5

Starting Price	From $1,000/mo	Contact sales
Verified Reviews	572	0

What Are the Pros and Cons of RoomRaccoon HMS vs Stayntouch HMS?

After analyzing 572 verified reviews, RoomRaccoon users most value its ease of use, customer service, continuous improvement, while Stayntouch users highlight . Click any theme to see what reviewers say.

RoomRaccoon	Stayntouch
Pros
+ Ease of Use ▾ Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into daily operations, thereby improving overall efficiency.
+ Customer Service ▾ While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indicating inconsistencies in customer service quality.
+ Continuous Improvement ▾ Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, showcasing commitment to long-term adaptability.
+ Integration and Automation ▾ There is a call for enhanced integration with partner platforms and more automated processes, such as guest notifications upon payment. This could further improve operational efficiency and user satisfaction.
Cons
− Critical Issues ▾ Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user satisfaction and trust in the system.
− Pricing Concerns ▾ The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived value of included features.
− Guest Database Transparency ▾ Users express concerns over the inflexibility of guest information requirements in the database, suggesting a need for more ease in handling guest records.

RoomRaccoon vs Stayntouch: Rankings by Hotel Segment

How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	RoomRaccoon	Stayntouch
Small (10-24 rooms) ▾	#5 214 reviews	—
RoomRaccoon Small hotels say that RoomRaccoon's Hotel Management Software provides a user-friendly interface and effective customer support, according to verified HotelTechReport reviews. The software's seamless integration simplifies operations and automation features efficiently streamline bookings, all crucial for Small hotel needs. Stayntouch No segment summary available.
Mid-Size (25-74 rooms) ▾	#8 50 reviews	—
RoomRaccoon Mid-sized hotels say that RoomRaccoon's Hotel Management Software, based on verified HotelTechReport reviews, is praised for its ease of use, integration capabilities, and automation features. These strengths help streamline operations, making it particularly valuable for Mid-sized hotels. Stayntouch No segment summary available.
Large (75-199 rooms) ▾	#4 18 reviews	—
RoomRaccoon Large hotels say that RoomRaccoon's Hotel Management Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, effective overbooking prevention, and efficient reporting capabilities. These features streamline operations and enhance overall management, suiting the needs of Large hotels. Stayntouch No segment summary available.
X-Large (200+ rooms)	#8 2 reviews	—

By Property Type

Segment	RoomRaccoon	Stayntouch
Boutique ▾	#3 245 reviews	—
RoomRaccoon Boutique hotels say that RoomRaccoon's Hotel Management Software excels in ease of use, efficient automation, and intuitive integration, according to verified HotelTechReport reviews. RoomRaccoon effectively streamlines operations by automating bookings and payments, providing significant time savings and operational clarity for Boutique hotels. Stayntouch No segment summary available.
Luxury ▾	#4 149 reviews	—
RoomRaccoon Luxury hotels say that RoomRaccoon's Hotel Management Software excels for its ease of use and comprehensive automation. Verified HotelTechReport reviews highlight its seamless channel management, streamlined guest communications, and efficient booking processes as key strengths important to the luxury sector. Stayntouch No segment summary available.
Branded / Chain ▾	#5 70 reviews	—
RoomRaccoon Branded hotels say that RoomRaccoon’s Hotel Management Software ranks highly due to its intuitive interface, efficient customer support, and seamless channel management, as cited in verified HotelTechReport reviews. These strengths are particularly valued by Branded hotels. Stayntouch No segment summary available.
Extended Stay ▾	#3 72 reviews	—
RoomRaccoon Extended-Stay-Serviced-Apartments hotels say that RoomRaccoon's Hotel Management Software excels based on verified HotelTechReport reviews. It simplifies property management with its user-friendly interface, efficient support, and integrated channel manager that prevents overbookings, making it suitable for streamline operations. Stayntouch No segment summary available.

By Region

Segment	RoomRaccoon	Stayntouch
North America ▾	#14 11 reviews	—
RoomRaccoon Na hotels say that RoomRaccoon's Hotel Management Software, highlighted in verified HotelTechReport reviews, excels in responsive customer support, efficient booking integration, and user-friendly design. These features are appreciated by Na hotels for streamlining operations and improving guest experiences. Stayntouch No segment summary available.
Europe ▾	#1 445 reviews	—
RoomRaccoon Europe hotels say that RoomRaccoon's Hotel Management Software ranks highly due to its user-friendly interface, integration capabilities, and efficient customer support. Verified HotelTechReport reviews highlight the software’s ability to streamline operations and provide seamless connectivity with booking platforms, which are crucial for Europe's diverse hotel landscape. Stayntouch No segment summary available.
Asia Pacific ▾	#8 9 reviews	—
RoomRaccoon Ap hotels say that RoomRaccoon's Hotel Management Software is highly regarded in verified HotelTechReport reviews for its user-friendly interface, central platform functionality, and efficient booking management. These recurrent strengths are particularly valued by hotels in Ap for simplifying operations and enhancing guest service. Stayntouch No segment summary available.
Middle East	#17 3 reviews	—

How Much Do RoomRaccoon HMS and Stayntouch HMS Cost?

Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	RoomRaccoon	Stayntouch
Starting Price	From $1,000/mo	—

Feature Comparison: RoomRaccoon HMS vs Stayntouch HMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	RoomRaccoon	Stayntouch
▾ Accounting & Finance	86%	0%
Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests
▾ Marketing & Ecommerce	64%	0%
Native Email Marketing
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
▾ Administration & Configuration	100%	0%
Multi-lingual
Multi-currency
Centralized user & role management
▾ Customer Management	50%	0%
Native Email Marketing
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging
▾ Front Office	72%	0%
Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Calendar view
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	0%
Group functionality
Automated Space Optimization
▾ Guest Experience	70%	0%
Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in
▾ Housekeeping	67%	0%
Housekeeping module
Automated Space Optimization
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	84%	0%
Multi-currency
Gift Vouchers
Payment Requests
Direct billing
Automated reminders
Integrated Payment Terminal & Card Reader
▾ Reservations Management	75%	0%
Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Automated Assignments
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	75%	0%
Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing
▾ Taxes & Compliance	75%	0%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	0%
Online 24/7 support
▾ Food & Beverage	100%	0%
Point of Sale

Real-World Results: RoomRaccoon vs Stayntouch by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Buff and Fellow Small

+ 60% increase in RevPAR in a year by implementing RoomRaccoon

+ �s dynamic pricing tools.

+ 781% ROI on RaccoonUpsell subscription - RoomRaccoon

"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."

Frikkie du Toit

Hotel Owner

Stayntouch

No published case study for this goal yet.

Increase Operational Efficiency

O'Two Boutique Hotel Small

+ 307% ROI on Annual RaccoonUpsell subscription just from ancillary revenue

+ 46% direct bookings

+ Reduced human error by automating payments

"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."

Jayson van Noordwyk

General Manager

Stayntouch

No published case study for this goal yet.

Improve Guest Experience

Steenhof Suites Small

+ 1836% ROI on RaccoonUpsell

+ 50% of guests check-in online

+ 127% increase in RevPAR

"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."

Sharleen de Boer

Owner

Stayntouch

No published case study for this goal yet.

RoomRaccoon vs Stayntouch: The Bottom Line

RoomRaccoon

4.9/5 from 572 reviews

What hoteliers love

Ease of Use 100% positive

Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into dai... Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into daily operations, thereby improving overall efficiency.

Customer Service 63% positive

While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indic... While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indicating inconsistencies in customer service quality.

Continuous Improvement 67% positive

Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, show... Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, showcasing commitment to long-term adaptability.

Where hoteliers push back

Critical Issues 100% negative

Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user sati... Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user satisfaction and trust in the system.

Pricing Concerns 100% negative

The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived... The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived value of included features.

Unique capabilities

Special offers & discounts Post-stay emails Pre-stay emails Automated reporting Tariffs

4.9/5 ease of use 4.7/5 support 88 integrations

Visit Profile

Stayntouch

0.0/5 from 0 reviews

0.0/5 ease of use 0.0/5 support 199 integrations

Visit Profile

Where the ratings diverge most

Overall Rating RoomRaccoon 5.0 vs 0.0 (+5)

Ease of Use RoomRaccoon 4.9 vs 0.0 (+4.9)

Customer Support RoomRaccoon 4.7 vs 0.0 (+4.7)

Value for Money RoomRaccoon 4.7 vs 0.0 (+4.7)

Onboarding RoomRaccoon 4.8 vs 0.0 (+4.8)

Frequently Asked Questions About RoomRaccoon HMS vs Stayntouch HMS

Can RoomRaccoon HMS replace Stayntouch HMS?

It depends on your requirements. RoomRaccoon HMS and Stayntouch HMS share many core Hotel Management Software features, but each has unique capabilities. RoomRaccoon HMS offers 88 verified integration partners, while Stayntouch HMS offers 199. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon HMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do RoomRaccoon HMS or Stayntouch HMS offer a free plan?

RoomRaccoon HMS: No. Stayntouch HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank RoomRaccoon HMS and Stayntouch HMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 82 and Stayntouch has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →