RoomRaccoon HMS vs. Stayntouch HMS:
Which Is Right for You?

The Decision

Your hotel is evaluating two top-tier hotel management systems: RoomRaccoon HMS and Stayntouch HMS. Both aim to simplify operations, increase direct bookings, and boost revenue, but they approach these goals differently. While RoomRaccoon offers a well-rounded platform with extensive features tailored for small to mid-sized independent hotels, Stayntouch emphasizes mobility and integrated workflows for a broader hotel portfolio. Which system aligns better with your hotel's unique needs?

Is RoomRaccoon or Stayntouch Better for Hotels?

RoomRaccoon and Stayntouch both aim to centralize hotel management, but their core strengths diverge. RoomRaccoon provides an all-in-one platform with a focus on automation, guest communication, and revenue optimization, favored by small and boutique hotels. Stayntouch leans into mobility, multi-property management, and a connected ecosystem suitable for larger or multi-property hotels. Do you prioritize a feature-rich, user-friendly system or a flexible platform emphasizing operational connectivity?

RoomRaccoon vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement system that consolidates PMS, channel management, booking engine, and guest communications, RoomRaccoon is the better choice. Its high review count (484 reviews) and 4.95/5 overall rating underscore its reliability, especially for small hotels seeking automation and revenue tools. Conversely, if your hotel requires multi-property management, mobile workflows, and a flexible API-driven environment suitable for larger portfolios, Stayntouch’s platform might be more appropriate—though its review count is currently zero, signaling less user feedback.

Is RoomRaccoon or Stayntouch Easier to Use?

RoomRaccoon boasts a 4.87/5 ease-of-use rating based on extensive reviews, with users praising its intuitive, user-friendly interface that simplifies staff onboarding. Its onboarding process is highly rated at 4.81/5, making staff training quicker and less disruptive. Stayntouch, lacking publicly available recent review data, has no scores or user feedback to compare. Edge: RoomRaccoon.

Which Has Better Features: RoomRaccoon or Stayntouch?

RoomRaccoon offers over 57 unique features, including special offers, automated reporting, multi-currency support, loyalty programs, online check-in, and revenue management—many of which are absent in Stayntouch. Stayntouch provides core reservation and operational functions but lacks the extensive native feature set found in RoomRaccoon. For small hotels seeking a comprehensive toolset, RoomRaccoon’s feature count provides a clear edge.

Which Has Better Customer Support: RoomRaccoon or Stayntouch?

RoomRaccoon’s customer support ratings are strong, at 4.74/5, with reviewers highlighting prompt, knowledgeable responses and proactive assistance. Some users mention occasional delays or technical issues, but overall, support is responsive. As Stayntouch has no recent review data, it's impossible to assess support quality definitively. Edge: RoomRaccoon.

Which Has More Integrations: RoomRaccoon or Stayntouch?

RoomRaccoon integrates with 88 verified partners, including key systems like GuestRevu, Paxxio, and WuBook, offering extensive connectivity for various operational needs. Stayntouch, with 199 verified partners, has broader integration options but fewer shared partners with RoomRaccoon, such as Sage and Volo. If your hotel relies on specific integrations, the larger partner network of Stayntouch is appealing, but RoomRaccoon’s proven compatibility with essential systems offers a dependable ecosystem. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: RoomRaccoon or Stayntouch?

RoomRaccoon’s review score of 4.95/5 is backed by 484 recent reviews, predominantly from small boutique and independent hotels. Hoteliers praise its ease of use, automation, and revenue tools, indicating high satisfaction. With no recent reviews for Stayntouch, it's challenging to gauge user sentiment, but the absence of recent feedback suggests less current user engagement. Edge: RoomRaccoon.

How Much Do RoomRaccoon and Stayntouch Cost?

RoomRaccoon is priced at a fixed monthly fee of $1,000, with no trial or freemium options. Stayntouch’s pricing details are not publicly available, which may indicate a customized quote process. If predictable budgeting is essential, RoomRaccoon’s transparent pricing simplifies decision-making; absence of public prices for Stayntouch makes it harder to compare value upfront.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that operate independently or small boutique properties.
• Teams seeking an all-in-one PMS, channel manager, and booking engine.
• Hotels focused on automating guest communication and revenue optimization.
• Properties aiming for quick onboarding with an intuitive interface.
• Hotels needing multi-currency and multi-lingual support.
• Not ideal if your hotel is a large chain requiring extensive multi-property workflows.
• Not ideal if your property relies heavily on customized integrations outside of RoomRaccoon’s native features.
• Not ideal if you need a system specifically designed for large hotel groups with complex operational hierarchies.

What Type of Hotel Should Use Stayntouch?

• Hotels with multiple properties needing centralized management.
• Larger hotel groups seeking mobility and flexible workflows.
• Hotels emphasizing a mobile-first experience for staff and guests.
• Properties looking for a modern, API-driven platform with broad integration options.
• Hotel chains that prefer a system with customizable booking and operational workflows.
• Not ideal if your hotel is small, independent, or prefers a straightforward, all-in-one platform.
• Not ideal if you require extensive native revenue management or automated guest engagement features.
• Not ideal if your team prefers in-depth, detailed customer support feedback and reviews—these are currently unavailable for Stayntouch.

The Bottom Line for Hotels

RoomRaccoon and Stayntouch aim to streamline hotel operations but serve different hotel profiles. RoomRaccoon excels with its broad feature set, ease of use, and strong reviews from small and boutique hotels, making it the safer choice for most independent hoteliers. Stayntouch’s strengths lie in multi-property management and mobility, which are better suited for larger hotel groups or properties with complex operational needs.

If your hotel prioritizes a highly-rated, user-friendly, all-in-one system with proven support and extensive native features, RoomRaccoon is the clear choice. Its recent review volume and high ratings reinforce its reliability and ongoing development.

Conversely, if managing multiple locations or integrating with a broad array of third-party systems is critical, and your hotel is prepared for a more customizable, API-centric platform, Stayntouch may be suitable, though its lack of recent reviews makes it a less proven option currently.

In summary, for most small to medium-sized hotels seeking a dependable, feature-rich system with strong user satisfaction, RoomRaccoon stands out as the better choice.