Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Stayntouch vs. Zimmersoftware:
Which Is Right for You?
TLDR
We analyzed 369 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
Zimmersoftware shines , with exclusive features like On premise and Guest CRM.
How Does Stayntouch Compare to Zimmersoftware?
Side-by-side ratings based on 369 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $800/mo | From $200/mo |
| Verified Reviews | 369 | 0 |
What Are the Pros and Cons of Stayntouch vs Zimmersoftware?
After analyzing 369 verified reviews, Stayntouch users most value its user-friendly interface, integration and onboarding, system performance and reliability, while Zimmersoftware users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
User-Friendly Interface
▾
|
|
|
+
Integration and Onboarding
▾
|
|
|
+
System Performance and Reliability
▾
|
|
|
+
Reservation Management
▾
|
|
| Cons | |
|
−
Reporting and Analytics
▾
|
|
|
−
Room Management and Housekeeping
▾
|
|
|
−
Reservation Management
▾
|
|
Stayntouch vs Zimmersoftware: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #18 51 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 208 reviews | — |
| Large (75-199 rooms) ▾ | #7 29 reviews | — |
| X-Large (200+ rooms) ▾ | #2 58 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #6 220 reviews | — |
| Luxury ▾ | #6 180 reviews | — |
| Branded / Chain ▾ | #3 152 reviews | — |
| Extended Stay ▾ | #14 17 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #4 262 reviews | — |
| Europe ▾ | #12 64 reviews | — |
| Asia Pacific | #21 3 reviews | — |
The Decision
When choosing a property management system (PMS), your hotel needs to streamline operations, enhance guest experiences, and integrate seamlessly with other systems. Stayntouch and Zimmersoftware both aim to fulfill these goals but differ significantly in scope, maturity, and user feedback. Stayntouch’s cloud-based platform has earned a robust reputation, while Zimmersoftware offers a more limited, on-premise solution without recent reviews. Which product best fits your hotel’s specific needs?
Is Stayntouch or Zimmersoftware Better for Hotels?
Stayntouch is a cloud-native PMS praised for its user-friendliness, extensive feature set, and broad integrations. Zimmersoftware, while also cloud-based, has a narrower focus with fewer integrations, and no recent reviews or ratings to validate its performance or customer satisfaction. Their core value propositions diverge: Stayntouch emphasizes scalability and advanced features, whereas Zimmersoftware offers a simpler, more straightforward solution. Are you prioritizing a mature, reviewed platform or a less proven alternative?
Stayntouch vs Zimmersoftware: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, feature-rich PMS with strong multi-property management, extensive integrations, and a proven track record, go with Stayntouch. Its 317 reviews, a 4.56/5 overall rating, and recent positive feedback make it the more reliable choice. Conversely, if your hotel operates on a tight budget or prefers a basic, straightforward system with minimal integrations, Zimmersoftware could be a fit—but note, it has no recent reviews or user ratings. For most hotels, Stayntouch offers more clarity and assurance.
Is Stayntouch or Zimmersoftware Easier to Use?
Stayntouch’s interface scores 4.7/5 for ease of use, with a smooth onboarding process rated 4.58/5, and recent reviews highlight its intuitive design and quick staff adoption. Reviewers praise the platform for its friendly screens and mobile capabilities, describing it as “easy to learn,” with “supportive training and quick onboarding.” Zimmersoftware, lacking recent reviews, offers an intuitive interface but without detailed feedback. Edge: Stayntouch.
Which Has Better Features: Stayntouch or Zimmersoftware?
Stayntouch boasts an impressive 39 features exclusive to its platform, including revenue management, automated night audit, mobile apps, guest messaging, digital registration, and integrated payment processing. Zimmersoftware provides only 3 features unique to its system, like guest CRM and gift vouchers, with a total of 10 shared features. The breadth and depth of Stayntouch’s features far outpace Zimmersoftware’s, making it more suitable for hotels seeking advanced operational tools. Edge: Stayntouch.
Which Has Better Customer Support: Stayntouch or Zimmersoftware?
Stayntouch’s customer support is highly rated at 4.68/5, with recent reviews praising its support team’s responsiveness and effective onboarding. Users describe their support as “helpful,” “quick to respond,” and “easy to work with,” emphasizing their satisfaction with ongoing assistance. Zimmersoftware, with no recent reviews, cannot substantiate support quality. Given the importance of reliable support in hotel operations, Stayntouch clearly leads. Edge: Stayntouch.
Which Has More Integrations: Stayntouch or Zimmersoftware?
Stayntouch offers integration with 188 verified partners, including popular third-party systems like RoomPriceGenie, STAAH, and more, facilitating comprehensive tech stacks. Zimmersoftware provides only 4 verified integrations, with limited options and no extensive ecosystem. If your hotel relies on multiple integrations for revenue management, channel distribution, or guest engagement, Stayntouch’s ecosystem is significantly more robust. Edge: Stayntouch.
Which Do Hoteliers Rate Higher: Stayntouch or Zimmersoftware?
Stayntouch’s recent review count (26 reviews in the last six months) and high overall rating (4.56/5) reflect ongoing user satisfaction, particularly among boutique, independent, and branded hotels. Zimmersoftware has no recent reviews or ratings, making it impossible to assess current user sentiment. For hoteliers wanting confidence in their investment, Stayntouch’s proven reputation and recent feedback are decisive. Edge: Stayntouch.
How Much Do Stayntouch and Zimmersoftware Cost?
Stayntouch’s pricing starts at $800 per month, with no free trial or freemium option, positioning it as a premium solution. Zimmersoftware charges $200, and offers a 30-day trial, making it more accessible for smaller properties or those testing PMS options. However, the higher upfront cost of Stayntouch is justified by its extensive features, integrations, and proven support. Consider your budget alongside your operational needs before deciding.
What Type of Hotel Should Use Stayntouch?
- Hotels seeking a scalable, cloud-based PMS with extensive features and integrations.
- Chains managing multiple properties needing centralized control.
- Hotels prioritizing mobile check-in, self-service kiosks, and real-time guest engagement.
- Properties aiming for high security, compliance, and advanced revenue management.
- Teams that value robust support and ongoing system updates.
Not ideal if:
- You operate a very small property with minimal tech needs.
- You require an on-premise system or have limited budget for a premium solution.
- Your staff prefers a basic, lightweight PMS with fewer features.
Edge: Stayntouch.
What Type of Hotel Should Use Zimmersoftware?
- Small hotels, guesthouses, or vacation rentals needing a simple, affordable PMS.
- Properties that prefer a straightforward system without complex features.
- Hotels with limited integration needs and minimal multi-property management.
- Operators seeking an easy-to-learn platform with basic reservation and billing functions.
Not ideal if:
- You require advanced revenue management, mobile apps, or automation.
- Your hotel is part of a larger chain needing centralized controls.
- You want a solution with a proven track record and extensive user feedback.
Edge: Zimmersoftware.
The Bottom Line for Hotels
Stayntouch is a mature, highly-rated cloud PMS with extensive features, integrations, and a large global footprint. It’s well-suited for hotels that want a reliable, scalable solution with robust support and advanced capabilities. Zimmersoftware offers a simpler, lower-cost alternative but lacks recent validation through reviews, making it less proven in the market.
If your hotel prioritizes operational efficiency, guest experience, and future growth, Choose Stayntouch. Its high user satisfaction, broad feature set, and proven integrations position it as the smarter choice. Conversely, if you need a basic, budget-friendly system with limited requirements, Zimmersoftware could work—but proceed cautiously without current user feedback.
How Much Do Stayntouch and Zimmersoftware Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $800/mo | From $200/mo |
Which Features Does Stayntouch Have That Zimmersoftware Doesn't (and Vice Versa)?
According to HTR's product database, Stayntouch and Zimmersoftware share 10 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Gift Vouchers | ||
| Group functionality | ||
| Guest CRM | ||
| Housekeeping module | ||
| On premise | ||
| Revenue management module |
Showing top differences. 30 more features differ between these products.
Real-World Results: Stayntouch vs Zimmersoftware by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
No published case study for this goal yet.
Stayntouch vs Zimmersoftware: The Bottom Line
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Unique capabilities
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Stayntouch vs Zimmersoftware
Can Stayntouch replace Zimmersoftware?
It depends on your requirements. Stayntouch and Zimmersoftware share many core Property Management Systems features, but each has unique capabilities. Stayntouch offers 188 verified integration partners, while Zimmersoftware offers 4. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Stayntouch or Zimmersoftware offer a free plan?
Stayntouch: No. Zimmersoftware: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Stayntouch and Zimmersoftware?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Stayntouch has an HT Score of 91 and Zimmersoftware has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get personalized product recommendations
Product recommendations advisor
