Compare TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs AI Review Assistant (by MARA Solutions)

TrustYou

TrustYou (Reputation)

257 reviews
SiteMinder

SiteMinder Guest Engagement (Messaging)

111 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

204 reviews

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Compare TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 572 verified hotelier reviews across 118 countries.

TrustYou

TrustYou

Ranked 3 (out of 54)

4.4
257 reviews
View profile
SiteMinder

SiteMinder

Ranked 6 (out of 74)

4.8
111 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 54)

4.8
204 reviews
View profile

Ratings Summary

HT Score

TrustYou (Reputation)

89 HTScore Icon

SiteMinder Guest Engagement (Messaging)

83 HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

TrustYou (Reputation)

257 verified reviews

SiteMinder Guest Engagement (Messaging)

111 verified reviews

AI Review Assistant (by MARA Solutions)

204 verified reviews
Likelihood to Recommend

TrustYou (Reputation)

88%

SiteMinder Guest Engagement (Messaging)

95%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

TrustYou (Reputation)

4.5

SiteMinder Guest Engagement (Messaging)

4.7

AI Review Assistant (by MARA Solutions)

4.9
ROI

TrustYou (Reputation)

4.3

SiteMinder Guest Engagement (Messaging)

4.6

AI Review Assistant (by MARA Solutions)

4.6
Implementation

TrustYou (Reputation)

4.3

SiteMinder Guest Engagement (Messaging)

4.6

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

SiteMinder Guest Engagement (Messaging)

4.7

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

TrustYou (Reputation)

SiteMinder Guest Engagement (Messaging)

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

SiteMinder Guest Engagement (Messaging)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
SiteMinder
vs.
MARA Solutions

Customers

Top 3 Segments

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

SiteMinder Guest Engagement (Messaging)

Boutiques - 24%
City Center Hotels - 18%
Resorts - 13%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 25%
City Center Hotels - 17%
Luxury Hotels - 10%
Featured clients

TrustYou (Reputation)

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any featured brands available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Guest Engagement (Messaging)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
TrustYou
vs.
SiteMinder
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)

SiteMinder Guest Engagement (Messaging)

Seamless Connectivity and Efficiency for Modern Hoteliers

Online Distribution Manager from Pak Kret (Thailand)

AI Review Assistant (by MARA Solutions)

The future of personal answers for our guests

Jr. Rooms Division Manager from Vienna (Austria)
Most Positive Review

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager

SiteMinder Guest Engagement (Messaging)

Love GuestJoy

Reception

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)
Most Critical

TrustYou (Reputation)

Overview

Front Office Manager

SiteMinder Guest Engagement (Messaging)

Great service!

Guest Relations Manager

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)
References

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any references available

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

SiteMinder Guest Engagement (Messaging)

Property Management Systems (71) Booking Engine (34) Revenue Management Systems (32)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Reputation Management (2)