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Duve Mobile Ordering

4.7 (189 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Duve Mobile Ordering

4.7 (189 REVIEWS)

Ranked 1 (out of 48) in Mobile Ordering & Room Service

2026 Winner Hotel Software

Hoteliers voted Duve as the #1 Mobile Ordering & Room Service provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.

User avatar image User avatar image User avatar image

94% recommended by 740 hotels

Accor, Leonardo, The Set Collection & 737 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve helps hotels digitize guest communication and room service so teams can handle orders, requests, and check-in tasks faster with less front-desk effort. Reviewers say it drives ancillary revenue through upsells and easier access to services, while improving response speed and reducing manual work. The main gaps are stronger reporting, richer order customization, and tighter integrations/confirmation flows to avoid errors.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Accor, Leonardo, The Set Collection & 737 others

Read their reviews

What Types of Hotels Duve is Popular For

Size

65 | X-Small (1-9 room)

228 | Small (10-49 room)

182 | Mid-Sized (50-99 room)

555 | Large (100-499 room)

96 | X-Large (500+ room)

Country

379 | Israel

133 | France

62 | United Kingdom

62 | Australia

60 | United States

36 | Germany

36 | Spain

29 | Greece

27 | Portugal

25 | Netherlands

23 | Mexico

22 | Cyprus

22 | Italy

15 | Thailand

14 | Belgium

12 | Canada

12 | Austria

12 | United Arab Emirates

11 | Switzerland

10 | India

8 | Philippines

7 | Luxembourg

6 | Japan

5 | Ireland

5 | Czech Republic

4 | Cayman Islands

4 | Poland

4 | Finland

3 | New Zealand

3 | Fiji

3 | Singapore

3 | Indonesia

3 | Denmark

3 | Malaysia

3 | Morocco

3 | Monaco

3 | Turks and Caicos Islands

2 | Lithuania

2 | Norway

2 | Costa Rica

2 | Croatia

2 | Brazil

2 | Romania

2 | Turkey

2 | Saudi Arabia

2 | Bulgaria

1 | Serbia

1 | Slovakia

1 | Zimbabwe

1 | Korea, South

1 | Kenya

1 | Honduras

1 | Malta

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Taiwan

1 | Estonia

1 | Colombia

1 | Latvia

Type

504 | Luxury Hotels

441 | Boutique Hotels

405 | City Center Hotels

386 | Resorts

362 | Branded Hotels

259 | Bed & Breakfast & Inns

254 | Vacation Rentals & Villas

220 | Airport/Conference Hotels

196 | Hostels

178 | Limited Service & Budget Hotels

152 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

13 | Casinos

8 | Motels

Region

476 | Europe

395 | Middle East

95 | North America

68 | Oceania

50 | Asia Pacific

8 | Central America

6 | South America

6 | Africa

Category

845 | Guest Messaging Software

766 | Hotel Guest Apps

639 | Contactless Check-in

449 | Upselling Software

189 | Mobile Ordering & Room Service

4 | Hotel Keyless Entry Systems

Didn’t find what you were looking for?

Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Mobile Ordering & Room Service for Small Hotels
#1 of 3
Best Mobile Ordering & Room Service for Mid-sized Hotels
#1 of 8
Best Mobile Ordering & Room Service for Enterprise Hotels
#1 of 5

Duve Mobile Ordering & Room Service Rankings

By size
Best Mobile Ordering & Room Service for Small Hotels 92% recommended by 22 Small hotels
#1 of 3
Duve is a top Mobile Ordering & Room Service pick among small hotels on HotelTechReport, praised for centralizing guest communication, which allows for a more personalized experience through features like digital pre-arrival requests and upselling opportunities. This integration streamlines operations and enhances guest engagement.
Best Mobile Ordering & Room Service for Mid-sized Hotels 94% recommended by 52 Mid-sized hotels
#1 of 8
Duve is a top Mobile Ordering & Room Service pick among mid-sized hotels on HotelTechReport because its guest messaging capabilities, including instant WhatsApp communication, streamline interactions and keep guests informed, enhancing their overall experience.
Best Mobile Ordering & Room Service for Large Hotels 97% recommended by 46 Large hotels
#2 of 7
Duve is a top Mobile Ordering & Room Service pick among large hotels on HotelTechReport, providing a centralized platform that enhances guest communication and boosts upsell opportunities through features like automated messaging and multilingual support. This flexibility allows staff to tailor interactions and anticipate guest needs effectively.
Best Mobile Ordering & Room Service for Enterprise Hotels 92% recommended by 27 Enterprise hotels
#1 of 5
Duve is a top Mobile Ordering & Room Service pick among X Large hotels on HotelTechReport, praised for its ability to streamline guest interactions through a unified communication hub. Hoteliers appreciate features like online check-in and real-time updates, which enhance convenience and boost operational efficiency.
By type
Best Mobile Ordering & Room Service for Hostels 98% recommended by 38 Hostels hotels
#1 of 4
Duve is a top Mobile Ordering & Room Service pick among hostels on HotelTechReport because it enables automatic daily payment collection from guests, simplifying financial processes and increasing operational efficiency. This feature allows the team to focus more on guest interactions rather than payment logistics.
Best Mobile Ordering & Room Service for City Center Hotels 93% recommended by 64 City Center Hotels hotels
#1 of 7
Duve is a top Mobile Ordering & Room Service pick among city-center hotels on HotelTechReport, praised for its ability to enhance guest journeys with automated messaging and upselling during the pre-arrival phase, allowing staff to focus more on personalized service.
Best Mobile Ordering & Room Service for Boutique Hotels 93% recommended by 63 Boutique Hotels hotels
#1 of 8
Duve is a top Mobile Ordering & Room Service pick among boutique hotels on HotelTechReport, with hoteliers appreciating its ability to centralize guest communication and upselling opportunities, enhancing operational efficiency while creating a highly personalized experience.
Best Mobile Ordering & Room Service for Vacation Rentals & Villas 96% recommended by 17 Vacation Rentals & Villas hotels
#1 of 2
Duve is a top Mobile Ordering & Room Service pick among Vacation-Rentals-Villas on HotelTechReport, providing a centralized platform that enhances guest communication and engagement while streamlining the operational flow. Hoteliers appreciate how it enables proactive communication and personalized upselling throughout the guest journey.
Best Mobile Ordering & Room Service for Luxury Hotels 95% recommended by 88 Luxury Hotels hotels
#1 of 6
Duve is a top Mobile Ordering & Room Service pick among luxury hotels on HotelTechReport, offering enhanced guest communication that allows hotel staff to manage interactions efficiently across multiple channels. This ability to deliver personalized experiences directly impacts guest satisfaction and operational success, with one hotelier noting, “What I love most about Duve is how it combines operational efficiency with a highly personalized guest experience.”
Best Mobile Ordering & Room Service for Resorts 97% recommended by 77 Resorts hotels
#2 of 9
Duve is a top Mobile Ordering & Room Service pick among resort properties on HotelTechReport, noted for its QR code menu feature that lets guests easily place orders directly from their sunbeds. This significantly enhances convenience and customer experience during their stay.
Best Mobile Ordering & Room Service for Other 94% recommended by 14 Other hotels
#2 of 4
Duve is a top Mobile Ordering & Room Service pick among small hotels in Germany on HotelTechReport, delivering a convenient platform that allows guests to browse services and place orders directly from their mobile devices, which enhances personalization and speeds up service times.
Best Mobile Ordering & Room Service for Bed & Breakfast & Inns 96% recommended by 36 Bed & Breakfast & Inns hotels
#1 of 5
Duve is a top Mobile Ordering & Room Service pick among Bed-N-Breakfast on HotelTechReport, praised for its ability to personalize guest experiences through features like automated upselling and centralized communication, helping teams focus more on guest engagement.
Best Mobile Ordering & Room Service for Airport/Conference Hotels 92% recommended by 29 Airport/Conference Hotels hotels
#2 of 7
Duve is a top Mobile Ordering & Room Service pick among Conference hotels on HotelTechReport, recognized for its flexible platform that personalizes the guest journey through multilingual automated messaging and pre-arrival preparations, allowing teams to streamline operations while enhancing service.
Best Mobile Ordering & Room Service for Limited Service & Budget Hotels 91% recommended by 23 Limited Service & Budget Hotels hotels
#1 of 6
Duve is a top Mobile Ordering & Room Service pick among Limited-Service-Budget hotels on HotelTechReport for its efficient automated pre-arrival messaging, which streamlines check-in processes and allows guests to access essential information from their mobile devices, enhancing communication and service delivery.
Best Mobile Ordering & Room Service for Branded Hotels 95% recommended by 61 Branded Hotels hotels
#1 of 9
Duve is a top Mobile Ordering & Room Service pick among branded hotels on HotelTechReport, praised for its effective upselling software that suggests tailored room upgrades and special offers at the right moment, enhancing guest satisfaction and boosting revenue.
Best Mobile Ordering & Room Service for Extended Stay & Serviced Apartments 97% recommended by 13 Extended Stay & Serviced Apartments hotels
#2 of 3
Duve is a top Mobile Ordering & Room Service pick among Extended-Stay-Serviced-Apartments on HotelTechReport for its ability to automatically route orders and requests to the right queues with due times, significantly reducing repetitive calls to the front desk and enhancing operational flow.
By region
Best Mobile Ordering & Room Service for hotels in Middle East 98% recommended by 72 hotels in Middle East
#1 of 4
Duve is a top Mobile Ordering & Room Service pick among mid-sized hotels in the Middle East on HotelTechReport, praised for its ability to automate pre-arrival messaging and room payments, which enhances guest interactions and contributes to smoother operations.
Best Mobile Ordering & Room Service for hotels in Europe 92% recommended by 45 hotels in Europe
#1 of 7
Duve is a top Mobile Ordering & Room Service pick among mid-sized hotels in Europe on HotelTechReport, particularly for its efficient mobile ordering and room service capabilities that enhance the guest experience. Hoteliers appreciate how easily guests can order directly through the app, making dining hassle-free and boosting overall satisfaction.
Best Mobile Ordering & Room Service for hotels in Oceania 83% recommended by 9 hotels in Oceania
#2 of 3
Duve is a top Mobile Ordering & Room Service pick among Oceania on HotelTechReport, praised for its ability to automate and streamline guest communications, which helps reduce repetitive manual tasks for staff. Hoteliers appreciate Duve for creating a "full history of the guest" and enabling targeted messaging across multiple channels.
Best Mobile Ordering & Room Service for hotels in Asia Pacific 88% recommended by 10 hotels in Asia Pacific
#3 of 4
Duve is a top Mobile Ordering & Room Service pick among Asia Pacific on HotelTechReport, noted for centralizing guest communication, services, and bookings into one platform, which minimizes back-and-forth between staff and guests while promoting engagement.
Best Mobile Ordering & Room Service for hotels in North America 91% recommended by 7 hotels in North America
#5 of 6
Duve is a top Mobile Ordering & Room Service pick among North America on HotelTechReport for its proactive guest communication, which enhances personalization throughout the guest journey, from pre-arrival to post-stay follow-ups. This allows hoteliers to build meaningful relationships while managing operations efficiently.
By country
Best Mobile Ordering & Room Service for hotels in Netherlands 88% recommended by 5 hotels in Netherlands
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among hotels in the Netherlands on HotelTechReport, standing out for enabling quick adjustments to hotel information across multiple locations, which helps keep guests informed with relevant updates.
Best Mobile Ordering & Room Service for hotels in Israel 98% recommended by 72 hotels in Israel
#1 of 1
Duve is a top Mobile Ordering & Room Service pick among Israeli hoteliers on HotelTechReport for enhancing guest engagement through an automated communication hub that allows streamlined, multi-channel messaging. This feature helps hotels connect with guests quickly, providing critical information before arrival and boosting satisfaction.
Best Mobile Ordering & Room Service for hotels in Greece 100% recommended by 6 hotels in Greece
#1 of 1
Duve is a top Mobile Ordering & Room Service pick among Greece on HotelTechReport for its multilingual automated messages and customizable guest app, which enhance communication and help personalize the guest journey, resulting in quicker response times and reduced manual workload.
Best Mobile Ordering & Room Service for hotels in France 90% recommended by 9 hotels in France
#1 of 1
Duve is a top Mobile Ordering & Room Service pick among hoteliers in France on HotelTechReport, noted for its ability to facilitate faster communication with guests, allowing staff to manage requests quickly and efficiently. This immediacy helps enhance service quality and satisfaction on property.
Best Mobile Ordering & Room Service for hotels in Thailand 88% recommended by 6 hotels in Thailand
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among Thailand on HotelTechReport, as it helps maximize revenue by allowing guests to place orders directly from their seat using a QR code menu, which is particularly beneficial in large venues with limited staffing.
Best Mobile Ordering & Room Service for hotels in United Kingdom 85% recommended by 8 hotels in United Kingdom
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among hotels in the United Kingdom on HotelTechReport, praised for its ability to streamline mobile ordering and provide a smooth, contactless arrival process that guests appreciate. One hotelier noted, “Guests love the convenience of a smooth, contactless arrival process.”
Best Mobile Ordering & Room Service for hotels in Australia 85% recommended by 8 hotels in Australia
#2 of 3
Duve is a top Mobile Ordering & Room Service pick among Australia on HotelTechReport, with its guest app enabling orders that drive revenue while auto-routing requests, reducing front desk noise. Hoteliers appreciate that it eliminates repetitive calls, allowing staff to focus on guest interactions.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 100 employees
Duve's Digital Menus & Mobile Ordering solution enhances the F&B and mobile ordering experience to drive revenue and enhance guest satisfaction. The platform automatically presents guests with personalized dining options based on their preferences and segment, including recommendations for restaurants, room service menus, special events, hotel bar promotions, and more. It integrates seamlessly with popular messaging apps like WhatsApp, SMS, email, and chat enabling smooth communication and direct ordering. By streamlining these interactions, Duve F&B reduces the workload on reception staff, improves guest satisfaction, and increases revenue through targeted upselling.

Capabilities

No-touch upselling technology

Direct POS Integration

Poolside mobile ordering / room service

No-download app for ordering

Streamline F&B processes

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

Maximizing room revenue

Upselling Software
Mobile ordering boosts room revenue by making it easier for guests to order in-room dining, snacks, and beverages directly from their devices. With a seamless, user-friendly interface, guests can quickly make choices, increasing the likelihood of higher-value orders. Hotels also benefit from reduced operational delays and more accurate order processing, ensuring greater efficiency and profitability.

INCLUDED

Duve Reviews Summary

4.7
Excellent
189 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Luxury Hotels 96% recommended by 99 Luxury Hotels
Resorts 96% recommended by 87 Resorts
Boutique Hotels 92% recommended by 78 Boutique Hotels
Branded Hotels 94% recommended by 73 Branded Hotels
City Center Hotels 92% recommended by 71 City Center Hotels
Hostels 97% recommended by 42 Hostels
Bed & Breakfast & Inns 96% recommended by 40 Bed & Breakfast & Inns
Airport/Conference Hotels 91% recommended by 35 Airport/Conference Hotels
Limited Service & Budget Hotels 91% recommended by 27 Limited Service & Budget Hotels
Vacation Rentals & Villas 95% recommended by 20 Vacation Rentals & Villas
Extended Stay & Serviced Apartments 95% recommended by 15 Extended Stay & Serviced Apartments
RV Parks & Campgrounds 93% recommended by 3 RV Parks & Campgrounds
Casinos 70% recommended by 3 Casinos
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, Duve Mobile Ordering is the #1 most trending product in the Mobile Ordering & Room Service category (out of 48) and the #47 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #1 Mobile Ordering & Room Service provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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38

Success Stories

3

References

27

Featured Customers

Duve Case Studies

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How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve

Geelong (Australia)

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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4.7 (189 REVIEWS)

https://assets.hoteltechreport.com/images/c0c78743-8023-47de-a85d-b8bdc9aaca23
Duve Wallet Keys Hotel Keyless Entry Systems

Wallet Keys let hotels send room keys straight to guests’ Apple or Google Wallet, giving them instant tap-to-enter access from the moment they arrive. With no front-desk wait and with everything on their phone, guests enjoy a premium arrival experience that boosts satisfaction and helps your property stand out. Beyond Wallet Keys, Duve supports in-app Bluetooth mobile keys, remote entry and access codes, and self-service keycard dispensers, allowing hotels to implement the access experience best suited to their existing infrastructure.

3.7 (4 REVIEWS)

Duve Reviews

Hotelier Rating

Excellent
155
Very Good
18
Average
10
Poor
4
Terrible
2

Property Size

  • X-Small (5)
  • Small (24)
  • Mid-Sized (30)
  • Large (103)
  • X-Large (24)

Country

  • Israel
    Israel
    (76)
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    Australia
    (13)
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    France
    (11)
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    United Kingdom
    (9)
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    (7)
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    United States
    (5)
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    (5)
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    (5)
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    (3)
  • India
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    (3)
  • Germany
    Germany
    (3)
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    Czech Republic
    (3)
  • Ireland
    Ireland
    (2)
  • Philippines
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    (2)
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    Italy
    (2)
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    Austria
    (2)
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    Spain
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    Denmark
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    Croatia
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    Serbia
    (1)
  • Monaco
    Monaco
    (1)

Region

  • North America
    North America
    (10)
  • Europe
    Europe
    (61)
  • Asia Pacific
    Asia Pacific
    (14)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (76)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Looking for specific info?

9

Faster check-in and more revenue, but dynamic pricing is missing

Director of Revenue from 500+ room Bed & Breakfast & Inn in Sydney (Australia)

Verified
4 days ago
Duve assists operations with reduced time at check-in and reduced time on enquiries from in-house guests thanks to the DuveAI solution. It also assists with overall uplift of total revenue. Utilising the upselling of room types as well as F&B additions.
Country Australia
Director of Revenue
X-Large Hotel
Share review
10

Easier guest communication and a lighter front desk — if the interface were smoother

Night Manager from 200 to 499 room Boutique in Paris (France)

Verified
5 days ago
I like how Duve makes communication with guests easier and more efficient. It allows us to provide personalized service, respond quickly to guest requests, and improve the overall guest experience. It also helps reduce the workload at the front desk.
Country France
Night Manager
Large Hotel
Share review
8

Great support and easy pre-checkin — but the screens are confusing

Project Manager from 500+ room Hostel in Tel Aviv (Israel)

Verified
5 days ago
Great support- very fast answers. I like the communication hub and the canned responses. Duve is great for easy pre-checkin and payment by customers.
Country Israel
Project Manager
X-Large Hotel
Share review
10

Seamless guest journeys with room for more dashboard customization

Guest Relations & Quality Manager from 100 to 199 room Boutique in Merkaz Kah (Israel)

Verified
5 days ago
Duve helps you create a seamless and personalized guest journey, ensuring that everything is well prepared before your guests arrive. From pre-arrival communication and online check-in to sharing important information and offering personalized services, Duve helps you engage with guests at every stage of their stay. By making communication...
Country Israel
Guest Relations & Quality Manager
Large Hotel
Share review
10

Smooth guest communication and check-in help — cancellation confirmations still slip through

Assistant FO Manager from 200 to 499 room Luxury Hotel in Ile D'Oléron (France)

Verified
11 days ago
Gives us the tools to make sure our communication with our guests is smooth and comprehensible, It also helps us during our check in process.
Country France
Assistant FO Manager
Large Hotel
Share review
10

Mobile check-in and guest messaging that just works

E-commerce Assistant from 200 to 499 room Bed & Breakfast & Inn in Cartagena (Colombia)

Verified
12 days ago
I like it because I could check in from the phone or another device, I can make additional purchases, and talk to the hotel.
Country Colombia
E-commerce Assistant
Large Hotel
Share review
8

Easy guest messaging — missing minibar ordering

Front Office Assistant Manager from 200 to 499 room Boutique in Baden-Baden (Germany)

Verified
12 days ago
The Messaging system is really good. For example the guests can contact us easily through Whatsapp and we can answer them fast.
Country Germany
Front Office Assistant Manager
Large Hotel
Share review
10

Guest communication and check-in that cut manual work — but needs more flexibility

VP Marketing from 100 to 199 room Boutique in Tel Aviv (Israel)

Verified
12 days ago
The Duve system helps us optimize the guest experience, improve communication with guests, and reduce manual work for hotel staff. The system offers efficient automation tools, a digital check-in process, and personalized communication with guests. All of these allow us to provide an advanced, convenient, and more efficient hospitality expe...
Country Israel
VP Marketing
Large Hotel
Share review
10

Good guest results and strong support, with AI still improving

General manager from 500+ room Hostel in Ein Bokek (Israel)

Verified
12 days ago
Great communication with support staff and account manager. Good results with our guests. The app is developing nicely with AI.
Country Israel
General manager
X-Large Hotel
Share review
10

Simplifies front desk work and boosts guest communication — better alerts would help

Receptionist from 200 to 499 room Branded Hotel in Jerusalem (Israel)

Verified
12 days ago
What I like most about Duve is how it simplifies daily front desk operations and improves communication with our guests. The platform allows us to manage guest requests, communicate efficiently before and during their stay, and offer personalized services and upsells. The automated messaging saves our team valuable time, reduces repetitive...
Country Israel
Receptionist
Large Hotel
Share review
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  • 19

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Duve turns upsells and in-stay requests into orders that reach our system the moment the guest places them. We provide HOPR, a housekeeping and task platform, and Duve’s webhooks let us turn each order into a task for the right team, such as a pillow placed in the room before the guest arrives. Setup is simple: each webhook lets the hotel choose the events, the data points and the conditions, and add authentication headers. The team is responsive, and support answers technical questions precisely.

by Piyush Mutha (RoomChecking) on October 28, 2026

Question:

What differentiates this product or service from the competition?

Answer:

Duve is open to partners in a way many guest apps are not. A hotel can send several custom upsells through one webhook, choose exactly which guest and order fields leave Duve, and use DuveConnect to let a partner write an order’s status back, which can trigger a message to the guest. That closes the loop between what the guest ordered and what operations delivered, without staff updating two systems by hand.

by Piyush Mutha (RoomChecking) on October 28, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Map your operations before you go live. Decide which upsells need someone to act, such as a pillow, a late checkout or a room setup, and connect Duve to the tool your teams already use so each order becomes a task with the right date and team. Then ask your integration partner to send the task status back into Duve, so the guest hears when their request is done.

by Piyush Mutha (RoomChecking) on October 28, 2026

Piyush Mutha Pritesh Patel Janis Pardon + 10 recommend
Recommended by
Piyush Mutha
Piyush Mutha Director – Integrations & AI @ RoomChecking
Pritesh Patel
Pritesh Patel Director of Product Integration @ Actabl
Janis Pardon
Janis Pardon Sales Executive @ Mews
Philippe Guimard
Philippe Guimard Director @ Septeo Hospitality
Dimitri Chanier
Dimitri Chanier Project Management Officer @ SKEAT
Piyush Mutha
Piyush Mutha Director – Integrations & AI @ RoomChecking
Pritesh Patel
Pritesh Patel Director of Product Integration @ Actabl
Janis Pardon
Janis Pardon Sales Executive @ Mews
Philippe Guimard
Philippe Guimard Director @ Septeo Hospitality
Dimitri Chanier
Dimitri Chanier Project Management Officer @ SKEAT
ALEXANDRE SYLVAIN HYSBERGUE
ALEXANDRE SYLVAIN HYSBERGUE Managing director @ Aphy
Thomas Sampite
Thomas Sampite founder @ yvala
Tiffany Wilk
Tiffany Wilk Revenue Manager @ Yvala
Steven Steven
Steven Steven Logassi-Levy @ Skeat
Benjamin Tourret
Benjamin Tourret Head Operation @ Skeat
Jenna Jarmoune
Jenna Jarmoune Project Manager @ SKEAT
Axel Marciano
Axel Marciano CTO @ SKEAT
Henrietta Bellamy
Henrietta Bellamy Partner Associate @ Mews
Are you a consultant or vendor that recommends Duve? Leave a recommendation

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