Duve Mobile Ordering

4.7 (161 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Nicholas, Hasnaa, Zoltan + 80 more experts recommend Duve

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Duve Mobile Ordering

Ranked 1 (out of 48) in Mobile Ordering & Room Service

2026 Winner Hotel Software

Hoteliers voted Duve as the #1 Mobile Ordering & Room Service provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve is viewed as a strong mobile ordering and guest engagement layer that boosts ancillary revenue through upsells, room service, and add-on services while reducing front-desk workload with pre-arrival messaging, online check-in, and in-stay automation. Reviewers value its ability to centralize guest communication and streamline ordering, though they want stronger reporting, richer order customization, more AI, and tighter automation/integration to cut manual steps and service errors.

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Accor, Leonardo, The Set Collection & 682 others

Read their reviews

What Types of Hotels Duve is Popular For

Size

65 | X-Small (1-9 room)

218 | Small (10-49 room)

171 | Mid-Sized (50-99 room)

472 | Large (100-499 room)

95 | X-Large (500+ room)

Country

365 | Israel

127 | France

59 | United States

52 | United Kingdom

51 | Australia

33 | Spain

29 | Germany

24 | Greece

22 | Netherlands

21 | Mexico

21 | Italy

19 | Portugal

18 | Cyprus

14 | Belgium

12 | Canada

12 | Thailand

9 | Austria

9 | Switzerland

8 | Philippines

8 | India

7 | United Arab Emirates

6 | Japan

5 | Luxembourg

4 | Cayman Islands

4 | Finland

4 | Czech Republic

3 | Monaco

3 | Poland

3 | Morocco

3 | Malaysia

3 | Denmark

3 | Ireland

3 | Singapore

3 | Turks and Caicos Islands

2 | Romania

2 | Brazil

2 | Croatia

2 | Costa Rica

2 | Norway

2 | Indonesia

2 | Lithuania

2 | Fiji

2 | Saudi Arabia

2 | Bulgaria

2 | Turkey

1 | Zimbabwe

1 | Korea, South

1 | Honduras

1 | New Zealand

1 | El Salvador

1 | Malta

1 | Serbia

1 | Latvia

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Taiwan

Type

460 | Luxury Hotels

408 | Boutique Hotels

377 | City Center Hotels

355 | Resorts

317 | Branded Hotels

246 | Bed & Breakfast & Inns

246 | Vacation Rentals & Villas

198 | Airport/Conference Hotels

187 | Hostels

167 | Limited Service & Budget Hotels

147 | Extended Stay & Serviced Apartments

13 | Casinos

13 | RV Parks & Campgrounds

8 | Motels

Region

416 | Europe

376 | Middle East

92 | North America

54 | Oceania

44 | Asia Pacific

8 | Central America

6 | South America

5 | Africa

Category

767 | Guest Messaging Software

690 | Hotel Guest Apps

608 | Contactless Check-in

394 | Upselling Software

159 | Mobile Ordering & Room Service

3 | Hotel Keyless Entry Systems

Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Mobile Ordering & Room Service for Small Hotels
#1 of 4
Best Mobile Ordering & Room Service for Enterprise Hotels
#1 of 5
Best Mobile Ordering & Room Service for hotels in Europe
#1 of 7

Duve Mobile Ordering & Room Service Rankings

By size
Best Mobile Ordering & Room Service for Small Hotels 92% recommended by 20 Small hotels
#1 of 4
Duve is a top Mobile Ordering & Room Service pick among small hotels on HotelTechReport, with guests ordering extras and room service from the guest app, so staff can sell and fulfill without phone tag.
Best Mobile Ordering & Room Service for Mid-sized Hotels 94% recommended by 44 Mid-sized hotels
#2 of 7
Duve is a top Mobile Ordering & Room Service pick among mid-sized hotels on HotelTechReport, because hoteliers point to its Guest App for upsells and room service, plus WhatsApp messaging that cuts phone calls and gives guests “all the essential information” before arrival.
Best Mobile Ordering & Room Service for Large Hotels 96% recommended by 28 Large hotels
#2 of 6
Duve is a top Mobile Ordering & Room Service pick among large hotels on HotelTechReport because hoteliers point to its way of publishing and promoting services before arrival and in house, so guests can order room service without extra front desk back and forth.
Best Mobile Ordering & Room Service for Enterprise Hotels 93% recommended by 25 Enterprise hotels
#1 of 5
Duve is a top Mobile Ordering & Room Service pick among X Large on HotelTechReport, with guests ordering from their seat or sunbed and staff using QR code menu and room service ordering to handle limited staffing.
By type
Best Mobile Ordering & Room Service for Hostels 97% recommended by 34 Hostels hotels
#1 of 4
Duve is a top Mobile Ordering & Room Service pick among hostels on HotelTechReport because it lets guests order room service, special requests, and information 24/7 from one app, which cuts front desk calls.
Best Mobile Ordering & Room Service for Vacation Rentals & Villas 94% recommended by 10 Vacation Rentals & Villas hotels
#1 of 2
Duve is a top Mobile Ordering & Room Service pick among Vacation-Rentals-Villas on HotelTechReport because hoteliers praise its Guest App for putting check-in, unit amenities, and guest stay info in one place, plus upsell products.
Best Mobile Ordering & Room Service for Resorts 97% recommended by 67 Resorts hotels
#2 of 9
Duve is a top Mobile Ordering & Room Service pick among Resorts on HotelTechReport, with reviewers pointing to QR code menus and in-app ordering from a seat or sunbed, plus room service ordering that works in large venues with limited staffing.
Best Mobile Ordering & Room Service for City Center Hotels 92% recommended by 50 City Center Hotels hotels
#1 of 7
Duve is a top Mobile Ordering & Room Service pick among City-Center-Hotel on HotelTechReport, because hoteliers use its in-stay ordering to let guests order food from their phones and say it cuts front desk queues.
Best Mobile Ordering & Room Service for Boutique Hotels 92% recommended by 51 Boutique Hotels hotels
#1 of 8
Duve is a top Mobile Ordering & Room Service pick among Boutique on HotelTechReport, because hoteliers point to the Guest App as a direct place to order extras and pay for them, so staff can take room-service requests without phone back-and-forth.
Best Mobile Ordering & Room Service for Limited Service & Budget Hotels 91% recommended by 21 Limited Service & Budget Hotels hotels
#1 of 6
Duve is a top Mobile Ordering & Room Service pick among limited-service and budget hotels on HotelTechReport, because hoteliers point to mobile ordering tied to upsells and room service, with QR code access for guests.
Best Mobile Ordering & Room Service for Luxury Hotels 96% recommended by 80 Luxury Hotels hotels
#1 of 6
Duve is a top Mobile Ordering & Room Service pick among Luxury on HotelTechReport because hoteliers point to QR code menus and mobile ordering that let guests order from their seat or sunbed, with room service requests handled in the app.
Best Mobile Ordering & Room Service for Other 95% recommended by 10 Other hotels
#3 of 4
Duve is a top Mobile Ordering & Room Service pick among Other on HotelTechReport, with guests browsing and ordering from their phones and staff using real-time updates to handle room service and special amenities on schedule.
Best Mobile Ordering & Room Service for Branded Hotels 94% recommended by 52 Branded Hotels hotels
#2 of 8
Duve is a top Mobile Ordering & Room Service pick among branded hotels on HotelTechReport, with guests able to browse and order services from their phones and teams using real-time updates to adjust menu options and timing.
Best Mobile Ordering & Room Service for Bed & Breakfast & Inns 96% recommended by 30 Bed & Breakfast & Inns hotels
#2 of 5
Duve is a top Mobile Ordering & Room Service pick among Bed-N-Breakfast on HotelTechReport, with guests ordering directly through the app and one property saying it lets them offer food and beverage menus, parking, and online check-in from one place.
Best Mobile Ordering & Room Service for Airport/Conference Hotels 90% recommended by 22 Airport/Conference Hotels hotels
#2 of 6
Duve is a top Mobile Ordering & Room Service pick among conference hotels on HotelTechReport because reviewers point to QR code menus and mobile ordering that let guests order from their seat or sunbed, which cuts down on missed requests in large, lightly staffed venues.
Best Mobile Ordering & Room Service for Extended Stay & Serviced Apartments 99% recommended by 10 Extended Stay & Serviced Apartments hotels
#2 of 3
Duve is a top Mobile Ordering & Room Service pick among Extended-Stay-Serviced-Apartments on HotelTechReport, because hoteliers single out its Guest App for mobile ordering plus service requests, with orders and requests routed to the right queue and due times attached.
By region
Best Mobile Ordering & Room Service for hotels in Middle East 98% recommended by 67 hotels in Middle East
#1 of 4
Duve is a top Mobile Ordering & Room Service pick among Middle East on HotelTechReport because hoteliers use its WhatsApp and SMS flow to send arrival details, take payment, and handle pre-arrival requests before guests reach the hotel.
Best Mobile Ordering & Room Service for hotels in Europe 90% recommended by 32 hotels in Europe
#1 of 7
Duve is a top Mobile Ordering & Room Service pick among Europe on HotelTechReport because hoteliers point to guests ordering directly through the app and asking for room set-ups, then departments can validate requests faster.
Best Mobile Ordering & Room Service for hotels in Oceania 84% recommended by 7 hotels in Oceania
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among Oceania on HotelTechReport, with reviewers pointing to the Guest App for mobile ordering and service requests that land alongside pre-arrival check-in, IDs, Ts&Cs and payments.
Best Mobile Ordering & Room Service for hotels in Asia Pacific 82% recommended by 6 hotels in Asia Pacific
#3 of 3
Duve is a top Mobile Ordering & Room Service pick among Asia Pacific on HotelTechReport because hoteliers point to QR code menus and mobile ordering from a seat or sunbed for room service in large venues with limited staffing.
Best Mobile Ordering & Room Service for hotels in North America 92% recommended by 6 hotels in North America
#5 of 5
Duve is a top Mobile Ordering & Room Service pick among North America on HotelTechReport because guests can reserve upsells on their phone and pre-check-in before arrival, which cuts front-desk back-and-forth.
By country
Best Mobile Ordering & Room Service for hotels in Israel 98% recommended by 67 hotels in Israel
#1 of 1
Duve is a top Mobile Ordering & Room Service pick among hotels in Israel on HotelTechReport, with reviewers pointing to room service ordering in the guest app and direct guest communication that cuts front desk calls.
Best Mobile Ordering & Room Service for hotels in France 87% recommended by 7 hotels in France
#1 of 1
Duve is a top Mobile Ordering & Room Service pick among hotels in France on HotelTechReport, with guests able to book treatments or room set-ups by message, so reception can route requests to the right department faster.
Best Mobile Ordering & Room Service for hotels in United Kingdom 83% recommended by 7 hotels in United Kingdom
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among United Kingdom hotels on HotelTechReport, with guests ordering directly through the app and staff calling out the convenience of dining that feels "smooth, contactless."
Best Mobile Ordering & Room Service for hotels in Australia 84% recommended by 7 hotels in Australia
#2 of 2
Duve is a top Mobile Ordering & Room Service pick among Australia on HotelTechReport because hoteliers say its Guest App handles mobile ordering and service requests before they hit the desk, cutting repeat calls and keeping requests with the right team.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 100 employees
Duve's Digital Menus & Mobile Ordering solution enhances the F&B and mobile ordering experience to drive revenue and enhance guest satisfaction. The platform automatically presents guests with personalized dining options based on their preferences and segment, including recommendations for restaurants, room service menus, special events, hotel bar promotions, and more. It integrates seamlessly with popular messaging apps like WhatsApp, SMS, email, and chat enabling smooth communication and direct ordering. By streamlining these interactions, Duve F&B reduces the workload on reception staff, improves guest satisfaction, and increases revenue through targeted upselling.

Capabilities

No-touch upselling technology

Direct POS Integration

Poolside mobile ordering / room service

No-download app for ordering

Streamline F&B processes

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

Maximizing room revenue

Upselling Software
Mobile ordering boosts room revenue by making it easier for guests to order in-room dining, snacks, and beverages directly from their devices. With a seamless, user-friendly interface, guests can quickly make choices, increasing the likelihood of higher-value orders. Hotels also benefit from reduced operational delays and more accurate order processing, ensuring greater efficiency and profitability.

INCLUDED

Duve Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve Mobile Ordering is the #1 most trending product in the Mobile Ordering & Room Service category (out of 48) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #1 Mobile Ordering & Room Service provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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37

Success Stories

3

References

27

Featured Customers

Duve Case Studies

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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Duve Reviews

Hotelier Rating

Excellent
136
Very Good
14
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (5)
  • Small (22)
  • Mid-Sized (26)
  • Large (81)
  • X-Large (24)

Country

  • Israel
    Israel
    (72)
  • Australia
    Australia
    (9)
  • United Kingdom
    United Kingdom
    (9)
  • France
    France
    (9)
  • Greece
    Greece
    (6)
  • Thailand
    Thailand
    (6)
  • Netherlands
    Netherlands
    (5)
  • United States
    United States
    (4)
  • Mexico
    Mexico
    (4)
  • Philippines
    Philippines
    (2)
  • Ireland
    Ireland
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Cayman Islands
    Cayman Islands
    (2)
  • Italy
    Italy
    (2)
  • Norway
    Norway
    (2)
  • Germany
    Germany
    (1)
  • New Zealand
    New Zealand
    (1)
  • Malaysia
    Malaysia
    (1)
  • Denmark
    Denmark
    (1)
  • Belgium
    Belgium
    (1)
  • Brazil
    Brazil
    (1)
  • Austria
    Austria
    (1)
  • Spain
    Spain
    (1)
  • El Salvador
    El Salvador
    (1)
  • Malta
    Malta
    (1)
  • Morocco
    Morocco
    (1)
  • Cyprus
    Cyprus
    (1)
  • India
    India
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Croatia
    Croatia
    (1)
  • Serbia
    Serbia
    (1)
  • Monaco
    Monaco
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (48)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (10)
  • Middle East
    Middle East
    (72)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
8

Friendly, easy navigation — but customer service is slow

IT from 75-99 room Boutique in Barcelona (Spain)

Verified
2 days ago
The display is friendly and easy to navigate, with an intuitive layout that helps users find what they need quickly.
Country Spain
IT
Mid-Sized Hotel
10

Pre-arrival check-in that cuts front-desk work — dashboard could be more intuitive

Front office attendant from 75-99 room Boutique in Sint Willibrordus (Caribbean)

Verified
5 days ago
Duve lets guests complete registration, submit identification, sign forms and handle relevant payments before arrival. Why it does well: It reduces repetitive front-desk work, paper forms and arrival bottlenecks. Configurable check-in flows can also accommodate different booking sources.
Country Caribbean
Front office attendant
Mid-Sized Hotel
8

Guest communication that saves time — once you learn the setup

Sales, Reservations & Groups Manager from 200 to 499 room Hostel in Vienna (Austria)

Verified
6 days ago
Duve makes guest communication far more efficient. It lets us share key information, promote upsells, highlight events, and send relevant messages at every stage of the guest journey. Most importantly, it makes online check-in quick and easy for guests. Its detailed targeting options ensure messages reach only the guests they’re relevant t...
Country Austria
Sales, Reservations & Groups Manager
Large Hotel
8

Fast guest messaging that cuts calls — AI replies need context

Receptionist from 200 to 499 room Boutique in London (United Kingdom)

Verified
6 days ago
I really like how the platform allows us to respond to guests quickly and efficiently. Being able to communicate with guests through messages helps us resolve questions and issues without always needing to speak to them over the phone. This has helped reduce the number of calls we receive, giving us more time to focus on other tasks and mak...
Country United Kingdom
Receptionist
Large Hotel
10

Automates communication efficiently — but navigation could be easier

Revenue Manager from 25-49 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)

Verified
7 days ago
I really enjoy the interactivity of the product and the convenience of being able to send messages automatically. These features make communication much easier, faster, and more efficient, especially in a professional environment where quick responses and clear communication are essential. Automating messages helps save valuable time, reduc...
Country Brazil
Revenue Manager
Small Hotel
10

Useful all-in-one support — but AI answers need work

Internet Marketing Manager from 500+ room Hostel in Ein Bokek (Israel)

Verified
7 days ago
All the good solutions for everything. Support team is really available and helpful. Our account manager is lovely. Overall, it's really good and useful.
Country Israel
Internet Marketing Manager
X-Large Hotel
10

Stronger guest communication and pre-arrival service — with more workflow flexibility needed

Room devision manager from 200 to 499 room Branded Hotel in Jerusalem (Israel)

Verified
8 days ago
Duve has significantly improved our guest communication and pre-arrival experience. The automated WhatsApp flows help us proactively engage with guests, share important information, and identify requests before arrival, reducing pressure on the front desk and improving overall guest satisfaction.
Country Israel
Room devision manager
Large Hotel
10

Easy guest messaging — but login is a bit inconvenient

Front desk from 100 to 199 room Boutique in Athens (Greece)

Verified
8 days ago
Very easy and friendly to use. Excellent way to contact our guests directly at the same time (to deliver information).
Country Greece
Front desk
Large Hotel
10

Simple guest communication — but the login is inconvenient

Guests relations manager from 100 to 199 room Boutique in Athens (Greece)

Verified
8 days ago
What I like most about Duve is how convenient and easy it is to use. It makes communication with our guests simple and direct, and helps us share important information clearly. It’s a practical tool that makes our daily work easier and helps guests stay informed throughout their stay.
Country Greece
Guests relations manager
Large Hotel
10

Exceptional guest experience with real business results — reporting needs work

Customer Loyalty & Guest Experience Manager from 50-74 room Bed & Breakfast & Inn in Tel Aviv (Israel)

Verified
9 days ago
Duve is a smart and innovative platform that successfully connects an exceptional guest experience with real business results. I love how it combines technology, automation, and business-oriented thinking to help hotels improve their guest experience while increasing revenue and operational efficiency.
Country Israel
Customer Loyalty & Guest Experience Manager
Mid-Sized Hotel
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  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Duve is a hospitality guest experience platform that excels at digitizing and personalizing the entire guest journey for hotels, vacation rentals, and hostels. It streamlines operations by offering online check-in and check-out, digital keys, and automated workflows, which reduce manual tasks and improve efficiency. One of its standout features is the ability to deliver a personalized guest experience through a white-labeled app that requires no download, providing property details, local recommendations, and tailored upsell opportunities. Duve also centralizes communication by integrating multiple channels like email, WhatsApp, and SMS into one hub, ensuring smooth and timely interactions with guests. Additionally, its AI-driven upselling tools help properties boost revenue significantly, while analytics and reporting features provide valuable insights into guest behavior. Overall, Duve combines convenience, personalization, and operational efficiency, making it a strong solution for enhancing guest satisfaction and increasing profitability.

Question:

What differentiates this product or service from the competition?

Answer:

Duve stands out by offering a fully integrated guest experience platform that combines online check-in, mobile keys, and a no-download, white-labeled guest app with omnichannel communication. Its AI-driven personalization and upselling engine is a key differentiator, helping properties boost revenue while reducing staff workload. Additionally, Duve’s seamless PMS integrations and strong branding customization make it easy to adopt and maintain a consistent guest experience—all in one solution.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering Duve, it would be to fully embrace its personalization and automation capabilities from day one. Duve is not just a digital check-in tool; it’s a complete guest experience platform designed to transform how you interact with your guests. By leveraging its AI-driven upselling engine and omnichannel communication hub, you can significantly increase revenue while reducing manual workload for your staff. The platform’s ability to deliver tailored offers—such as room upgrades, local experiences, and in-house services—at the right time creates a more memorable stay for guests and boosts satisfaction scores.

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