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10 meilleures alternatives Amadeus 2026

La concurrence pour les clients de l'hôtel est plus intense que jamais. Comprendre qui sont vos clients et prospects et personnaliser vos communications avec eux améliore considérablement votre capacité à fidéliser et à fidéliser vos clients – et à devancer vos concurrents. Les solutions de gestion des clients (GMS) d'Amadeus sont plus qu'un simple outil de gestion de la relation client (CRM), elles offrent une suite complète d'outils d'automatisation du marketing pour engager les clients de votre hôtel et générer des revenus supplémentaires. Ciblez les clients avec le bon message au bon moment, même lorsque leurs comportements changent, et personnalisez de manière transparente votre sensibilisation avant, pendant et après leur séjour. Maximisez la valeur de vos données clients pour générer en permanence des revenus et un engagement pour votre hôtel.

Recommended by 10 hoteliers

Bookboost

CRM hôtelier et marketing par e-mail

With Bookboost, say goodbye to long hours creating marketing campaigns or guest journeys. Designed specifically for hospitality, Bookboost's CRM helps hospitality brands manage guest communication and deliver more effective marketing campaigns. The platform consolidates data from different sources, allowing hoteliers to extract insights and use them to create a more personalised guest experience, driving customer lifetime value (CLTV) and loyalty. Create personalised guest journeys for your hotel; segment your guests in the way you want them; send SMS, WhatsApp and Email for 9x times more conversions, and more.

Reviewers say compared to Amadeus, Bookboost is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
More features
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Worse for: Hostels
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

Junior System Administrator

co founder

See all Bookboost Reviews

Profitroom

CRM hôtelier et marketing par e-mail

Profitroom CRM est une plate-forme de marketing et de vente efficace qui soutient l'hôtel à toutes les étapes de l'acquisition de clients, augmentant considérablement le nombre de réservations directes. Vous serez surpris par son caractère indispensable.

Reviewers say compared to Amadeus, Profitroom is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
More features
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Worse for: Hostels, Motels, RV Parks & Campgrounds
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

General Manager

See all Profitroom Reviews

Sojern

CRM hôtelier et marketing par e-mail

Guest Marketing Suite allows you to easily and efficiently engage your guests pre-stay, mid-stay, and post-stay through email, SMS, and chat capabilities. Create genuine guest relationships through consistent and relevant communications to help you drive direct bookings, increase ancillary revenue, and build long-term loyalty.

Reviewers say compared to Amadeus, Sojern is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Less features
Worse for: Hostels, Motels
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

Owner in

DORM in Miami Beach (United States of America)

See all Sojern Reviews

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COMPARE TOP Amadeus ALTERNATIVES

Amadeus

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Profitroom

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Thynk

CRM hôtelier et marketing par e-mail

Thynk’s Hospitality Commercial Platform, powered by Salesforce, empowers hoteliers to boost direct sales and increase operational capability while enhancing the customer experience at scale. By seamlessly integrating customer data from different systems and properties, Thynk provides strategic, actionable insights and drives personalization at every step of the customer journey, ensuring consistency and efficiency across all touch points. With its customizable features, multi-property management, multi-currency support, and multi-PMS integration ability, Thynk allows you to automate workflows and manage everything easily from a user-friendly platform.

Reviewers say compared to Amadeus, Thynk is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Less features
Worse for: Airport/Conference Hotels, Hostels, Motels
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

Cluster Sales Assistant in Santa Maria (Cape Verde)

DOS in Tam Tien (Vietnam)

See all Thynk Reviews

Cendyn

CRM hôtelier et marketing par e-mail

Cendyn CRM unifies guest data from every touchpoint into a single, accurate profile, giving hotels a complete view of each guest. With built-in automation, segmentation, and 200+ hospitality-focused integrations, it empowers hotels to streamline communications and personalize the guest journey at every stage, fostering long-term loyalty and maximizing direct revenue. Real-time analytics and AI-powered insights make it easy to understand guest behavior, optimize campaigns, and strengthen guest relationships at scale.

Reviewers say compared to Amadeus, Cendyn is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
More features
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Worse for: Hostels, RV Parks & Campgrounds
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

Marketing specialist

E-commerce Manager

See all Cendyn Reviews

Akia

Hotel CRM & Email Marketing

Introducing the Akia Marketing Suite: a comprehensive platform that seamlessly integrates email and SMS marketing with your property's management system, empowering you to connect with guests like never before. Designed for busy hospitality teams, this all-in-one solution simplifies guest communication and fosters loyalty, encouraging direct bookings.

TrustYou

CRM hôtelier et marketing par e-mail

TrustYou CDP is the AI-powered guest data platform built for hospitality. It unifies profiles across systems to create a single source of truth, enabling smart segmentation, personalized communication, and automated marketing journeys. Hotels use it to boost guest retention, increase direct bookings, and reduce reliance on third-party platforms—securely and at scale.

Reviewers say compared to Amadeus, TrustYou is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Less features
Worse for: Hostels, RV Parks & Campgrounds
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

Front Office Manager in Thu Dau Mot (Vietnam)

Assistant Front Office Manager in Ho Chi Minh City (Vietnam)

See all TrustYou Reviews

dailypoint™

CRM hôtelier et marketing par e-mail

dailypoint™ est la solution leader de Data Management et CRM pour les hôtels individuels et les groupes hôteliers. dailypoint™ collecte des données de toutes les sources pertinentes telles que PMS, POS, site Web, newsletter ou Wi-Fi et crée un profil d'invité central et consolidé - qui est le cœur de votre entreprise ! Des processus de nettoyage intégrés et une intelligence artificielle (IA) spéciale sont utilisés pour générer des connaissances supplémentaires approfondies des clients.dailypoint™ se compose de 16 modules et est complété par le dailypoint™ Marketplace avec plus de 150 partenaires de solutions. Cela permet à dailypoint™ non seulement d'être utilisé pour un marketing mesurable (CRM) et des ventes directes optimales, il couvre également l'ensemble du parcours client et prend ainsi en charge tous les services d'un hôtel. dailypoint™ est le #realCRM pour gérer les données des clients dans un seul profil central. Applications incluses :- Data Laundry (www.dailypoint.com/datalaundry)- Profile Engine - Booking Manager (www.dailypoint.com/bookingmanager)- Campaign Manager (CRM) - Website Connect- Privacy Dashboard (GDPR handling)- Voucher System- Programme de fidélité (www.dailypoint.com/loyalty)- Gestion de la réputation en ligne (ORM)- Smart WiFi (www.dailypoint.com/smartwireless)- Calendrier des événements- Système d'information sur les clients- Intelligence économique (rapports)- Ventes de base- Listes intelligentes- APIPlus d'informations : www.dailypoint.com/360dp

Reviewers say compared to Amadeus, dailypoint™ is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
More features
Better for: Bed & Breakfast & Inns, Branded Hotels, Casinos, City Center Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
More press mentions
Worse for: Boutiques, Airport/Conference Hotels, Hostels, Motels, RV Parks & Campgrounds

RECENT HOTELIER RECOMMENDATIONS

Managing Director

Marketing Consultant

See all dailypoint™ Reviews

Smart Host GmbH

CRM hôtelier et marketing par e-mail

Smart Host est un système CRM qui connecte toutes les informations relatives aux clients de votre PMS et d'autres sources en un seul endroit. Ces données sont utilisées pour des suggestions de newsletter automatisées hautement ciblées. Votre backoffice peut lancer ces campagnes (100% conforme au RGPD) en quelques minutes et dans plusieurs langues. Vous pouvez suivre le succès de ces campagnes jusqu'au niveau de chaque réservation générée. Smart Host : un seul outil, des clients fidèles, plus de réservations.

Reviewers say compared to Amadeus, Smart Host GmbH is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
More features
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Worse for: Airport/Conference Hotels, Hostels, Motels, RV Parks & Campgrounds
Fewer press mentions

RECENT HOTELIER RECOMMENDATIONS

General Manager

Hotel Owner

See all Smart Host GmbH Reviews

#10

Reguest

CRM hôtelier et marketing par e-mail

Re:Guest is the most advanced hotel CRM on the market, with an intelligent communication system for sales and marketing at every stage of the guest journey. The CRM is based on Re:Guest Intelligence, the artificial intelligence tailored for the hotel industry, available 24/7 in all areas – for text creation, translation and answering guests’ questions automatically. It also allows you to collect, store and use guest data for personalized offers, upselling actions and effective communication, including tailored newsletters sent at the right time and through the right channel, from e-mail to WhatsApp.

Reviewers say compared to Amadeus, Reguest is

Better at support
Faster to reach ROI
Easier to use
More highly recommended
Better for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, Vacation Rentals & Villas
Less features
Worse for: Hostels
Fewer press mentions