Cendyn Booking Engine

4.4 (144 REVIEWS)

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HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Melissa, Kilian, Holly + 18 more experts recommend Cendyn

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Cendyn Booking Engine

4.4 (144 REVIEWS)

Ranked 20 (out of 142) in Booking Engine

Transform lookers into bookers with market-first innovations and seamless transactions

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus CRS system for its ease of use, real-time inventory management, and robust booking engine integration with multiple PMS, CMS, and CRMs. The system is praised for its dynamic pricing capabilities and the ability to increase direct bookings, effectively reducing distribution costs. The support team is often highlighted as responsive and helpful in resolving issues promptly. However, users report some interface connectivity issues, cumbersome photo uploading processes, and challenges with reporting capabilities. Despite these, the system’s flexibility, revenue optimization features, and user-friendly interface make it a valuable tool for hoteliers aiming to boost revenue and enhance the customer experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Hyatt, Virgin, Onyx Hospitality Group & 274 others

Read their reviews

What Types of Hotels Cendyn is Popular For

Size

32 | X-Small (1-9 room)

9 | Small (10-24 room)

67 | Mid-Sized (25-74 room)

102 | Large (75-199 room)

113 | X-Large (200+ room)

Country

200 | United States of America

25 | France

11 | Spain

9 | Canada

8 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Myanmar

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Bermuda

1 | Kenya

1 | Norway

1 | Dominican Republic

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

1 | Netherlands

Type

163 | Boutiques

149 | Resorts

130 | Luxury Hotels

118 | City Center Hotels

95 | Branded Hotels

92 | Bed & Breakfast & Inns

71 | Airport/Conference Hotels

68 | Limited Service & Budget Hotels

42 | Casinos

20 | Extended Stay & Serviced Apartments

15 | Vacation Rentals & Villas

14 | Hostels

10 | RV Parks & Campgrounds

8 | Motels

Region

213 | North America

66 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

2 | Central America

1 | South America

Category

166 | Hotel Reservations Software

144 | Booking Engine

55 | Digital Marketing Agencies

36 | Revenue Management Systems

29 | Hotel Metasearch Management Software

23 | Hotel Rate Parity

18 | Business Intelligence

16 | Hotel CRM & Email Marketing

11 | Website Design

11 | RFPs & Proposal Management Software

4 | Event Management Software

1 | Meetings & Events Intelligence

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Booking Engine is a robust booking engine platform designed specifically for the hospitality industry. It aims to enhance direct bookings and optimize revenue for hoteliers by seamlessly integrating with various property management systems (PMS), content management systems (CMS), and customer relationship management (CRM) systems. The platform offers real-time inventory management and dynamic pricing capabilities, allowing hoteliers to effectively manage their room availability and pricing strategies. Its features, such as automated email re-targeting, scarcity messaging, and strike-through pricing, are designed to convert potential guests into confirmed bookings. Time-bound marketing taglines and auto-generated landing pages are additional tools that help hotels create urgency and personalized booking experiences, thereby increasing conversion rates. Multi-property cross-selling features provide opportunities for hoteliers with multiple locations to promote and upsell inventory across their portfolio. Easy to use and flexible, Cendyn Booking Engine is an invaluable tool for those looking to boost direct bookings, reduce distribution costs, and ultimately enhance the overall customer experience. Its user-friendly interface and responsive support team ensure that hoteliers can quickly resolve any issues and focus on revenue optimization.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

Dynamic pricing rules

Booking triggers and superior merchandising

Robust loyalty features

Conversion impacting features

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Website Design
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Booking Engine is the #9 most trending product in the Booking Engine category (out of 142) and the #341 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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2

Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
231
Very Good
60
Average
29
Poor
10
Terrible
5

Property Size

  • X-Small (32)
  • Small (9)
  • Mid-Sized (67)
  • Large (102)
  • X-Large (113)

Country

  • United States of America
    United States of America
    (200)
  • France
    France
    (25)
  • Spain
    Spain
    (11)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (6)
  • South Africa
    South Africa
    (5)
  • Mexico
    Mexico
    (4)
  • Ireland
    Ireland
    (4)
  • India
    India
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Myanmar
    Myanmar
    (1)
  • Morocco
    Morocco
    (1)
  • Greece
    Greece
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Germany
    Germany
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • North America
    North America
    (213)
  • Europe
    Europe
    (66)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (8)
10

Very quick reply to our request

hotel resident manager from 100 to 199 room Branded Hotel in Marcon (Italy)

Verified
10 months ago
Staff was very professional and replied us very quickly to our information reply was complete and we did not had to ask other information thank you for your help
Country Italy
hotel resident manager
Large Hotel
9

Nirosha is truly a great asset!!

General manager from 100 to 199 room Boutique in Windham (United States of America)

Verified
17 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
Country United States of America
General manager
Large Hotel
7

Tried and tested Booking Engine and CRS

Director of Revenue Management from 10 to 24 room Boutique in South Lake Tahoe (United States of America)

Verified
17 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
Country United States of America
Director of Revenue Management
Small Hotel
10

Simply the best!

from 25-49 room Luxury Hotel in (Bermuda)

Verified
17 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Country Bermuda
Mid-Sized Hotel
10

New Hotel Support

Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
17 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
X-Small Hotel
9

A Powerful Platform for Managing Hotel Reservations

Revenue from 200 to 499 room City Center Hotel in Nairobi (Kenya)

Verified
17 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Country Kenya
Revenue
X-Large Hotel
10

User friendly system. Responsive customer support #bookingegnine #customersupport

Regional Director of Revenue Management from 50-74 room Bed & Breakfast & Inn in Cranston (United States of America)

Verified
17 months ago
The Pegasus RezTrip CRS systems is easy to use and understand. Support team and account managers are very responsive. Interface capabilities are advanced.
Country United States of America
Regional Director of Revenue Management
Mid-Sized Hotel
9

Excellent Support service

Corporate Revenue Manager from 200 to 499 room Branded Hotel in L'Hospitalet de Llobregat (Spain)

Verified
18 months ago
Customer service is very efficient, both helping with configurations and resolving incidents. Response time is usually less than 24 hours.
Country Spain
Corporate Revenue Manager
X-Large Hotel
10

Technically sound & easy to use CRS

eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)

Verified
18 months ago
Travel Tripper has been great & easy system to use, system comes with all the usefull features needed for dynamic revenue managment. Ms. Divya Puthran has been promopt in resolving issues, highlighting areas of concerns, she understands requirments of the hotels & always provide valuable feedbacks.
Country Bahrain
eCommerce Manager
Large Hotel
8

Delivery Reliability

from 200 to 499 room City Center Hotel in Cape Town Central (South Africa)

Verified
18 months ago
User Friendly IBE and CRS, which allowed us to have more control over the management of our content, configuration of packages, rates etc. In addition, the support team was very efficient and easy to deal with.
Country South Africa
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Cendyn offers great user-friendly systems for hoteliers. Cendyn’s team is great to work with, very interactive and proactive. Our partnership with Cendyn has been great and consistent year over year. Always considering the best interest of the hoteliers.

Question:

What differentiates this product or service from the competition?

Answer:

The ability to be able to offer multiple solutions for hoteliers to choose from their ecosystem. Their vision in providing great products and services to the hoteliers around the world. Their knowledge of the industry.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would highly recommend to reach out to Cendyn to request for a demonstration of their solutions.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
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Reid Webster SVP Partnerships @ LaaSie.ai
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James Nannos Global Partnerships & Channel Manager @ OTA Insight
Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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