Smart IoT by DOWHAT

4.6 (6 REVIEWS)

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0 out of 100
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Personalize Guest Experiences through IoT Room Control

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What is DOWHAT?

Founded in 2021 | Headquarters in South Korea | 50 employees
Smart IoT by DOWHAT is a Room Management System (RMS) integrated with cutting-edge AI-powered IoT technology designed to enhance guest experiences in hospitality settings. This platform allows guests to effortlessly control various room settings, including lighting, temperature, and entertainment systems, through an intuitive interface on their mobile devices or in-room tablets. 1. AI summary reviews: Guests have praised the seamless control and customization of room environments, highlighting the convenience and comfort provided by Smart IoT. 2. AI summary recommendations: To maximize guest satisfaction, establishments should integrate Smart IoT across all rooms, ensuring a uniform, high-quality experience. Smart IoT by DOWHAT adds significant value by delivering personalized, easily manageable room environments that enhance guest satisfaction and streamline hotel operations, fitting seamlessly into existing hospitality systems.

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Capabilities

Remote IoT Control

Personalized AI Room Setting

Building Management

Features

Other

0/7 features

DOWHAT Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, Smart IoT by DOWHAT is the #2 most trending product in the Guest Room Management System category (out of 16) and the #229 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

DOWHAT’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

DOWHAT Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Success Stories

0

References

2

Featured Customers

DOWHAT Case Studies

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Popularity by Segment

Size

7 | X-Small (1-9 room)

1 | Medium (25-74 room)

1 | Large (75-199 room)

20 | X-Large (200+ room)

Country

28 | Korea, South

Type

19 | Luxury Hotels

18 | Hostels

17 | Resorts

8 | City Center Hotels

6 | Branded Hotels

6 | Limited Service & Budget Hotels

5 | Airport/Conference Hotels

5 | Extended Stay & Serviced Apartments

2 | Boutiques

1 | Bed & Breakfast & Inns

Region

28 | Asia Pacific

Category

27 | Staff Collaboration Tools

15 | Contactless Check-in

13 | Mobile Ordering & Room Service

6 | Guest Room Management System

3 | Hotel Guest Apps

1 | Housekeeping Software

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DOWHAT Reviews

Hotelier Rating

Excellent
26
Very Good
3
Average
0
Poor
0
Terrible
1

Property Size

  • X-Small (7)
  • Medium (1)
  • Large (1)
  • X-Large (20)

Country

  • Korea, South
    Korea, South
    (28)

Region

  • Asia Pacific
    Asia Pacific
    (28)
10

Smart Order

과장 from 500+ room Hostel in 강릉시 (대한민국)

Verified
3 months ago
1. It's good that you can conveniently request with a tablet, and you can do it all at once during a phone call as you can't make a call while on the phone. 2. Doowat Messenger is convenient. 3. It's good that you can conveniently check the maintenance status with the room management system.
Country 대한민국
과장
X-Large Hotel
9

Convenient Doowat Service

manager from 500+ room Branded Hotel in Daejeon (Korea, South)

Verified
3 months ago
The biggest advantage is that it can save time. It was difficult to manage customers when I was busy, but thanks to Duwat, I am improving service and collaboration with employees. Duwat is the best.
Country Korea, South
manager
X-Large Hotel
9

Seamless work tool for all

manager from 500+ room Branded Hotel in Daejeon (Korea, South)

Verified
3 months ago
We use Dowhat for front desk and this brings us the easiest work service to staff and guests!! Less complaints more satisfaction.
Country Korea, South
manager
X-Large Hotel
8

The convenience of Doowat

주임 from 500+ room Hostel in Gangneung (Korea, South)

Verified
3 months ago
1. Smooth communication with employees within the company 2. Shorten customer check-in time with smart check-in settings 3. Quickly check customer requests
Country Korea, South
주임
X-Large Hotel
10

Why? Are you writing them separately? They're all there in Dowhat!

IT Manager from 200 to 499 room Boutique in Seoul (Korea, South)

Verified
3 months ago
We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user tasks.
Country Korea, South
IT Manager
X-Large Hotel
10

DOWHAT’s full service for operation agility with data insight

Manager from 500+ room Branded Hotel in Daejeon (Korea, South)

Verified
4 months ago
Although the company is young, they understand the hotel system very well.Excellent UI/UX within our APPVery well made for all staffs and guests.
Country Korea, South
Manager
X-Large Hotel
  • 1

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Support

Unverified

DOWHAT has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

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Response Time

Less than a day

Recommended

93%

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