Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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BirdEye
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
BirdEye
Unranked in Reputation Management
BirdEye is a comprehensive platform that turns feedback into insights, insights into action, and customer happiness into revenue.
Not yet recommended by any hotels
BirdEye Inc. has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is BirdEye Inc.?
Founded in 2012 | Headquarters in Palo Alto (United States) | 263 employees
BirdEye is a customer experience and business reputation platform designed to transform customer feedback into a potent marketing asset. It captures insights from review sites, social media, and surveys, allowing businesses to harness positive feedback to drive growth and revenue. By automating review collection, response, and promotion, BirdEye helps improve online ratings and enhances reputation management. This ensures that businesses can make data-driven decisions centered around customer satisfaction, thus streamlining operations, enhancing customer loyalty, and boosting revenue growth through customer-driven marketing.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of BirdEye Inc. products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
BirdEye Inc. Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
BirdEye Inc. Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by BirdEye Inc.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
BirdEye Inc.'s Provided Description:
"BirdEye is the leading customer experience and business reputation platform that allows businesses to turn their customers into a powerful marketing engine using insights from customer feedback across review sites, social channels, and surveys. Happy customers are the most powerful and untapped source of revenue. Customer experience drives ratings. Ratings drive revenue. The BirdEye platform gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth. Say hello to customer-driven marketing."
FAQs
BirdEye Inc. doesn’t have any screenshots available
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Q2 '26 Reputation Management Survey Insights
Is BirdEye Inc. a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 14
Mid-sized
97%
(270)
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
#1
of 10
Small
94%
(162)
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
#1
of 8
Large
88%
(87)
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Mid-sized
97%
(270)
#1
of 14
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
Small
94%
(162)
#1
of 10
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
Large
88%
(87)
#1
of 8
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Rank
Hotel type
Popular alternatives
#1
of 14
Luxury Hotels
95%
(201)
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
#1
of 13
City Center Hotels
98%
(193)
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
#1
of 12
Resorts
96%
(145)
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Luxury Hotels
95%
(201)
#1
of 14
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
City Center Hotels
98%
(193)
#1
of 13
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
Resorts
96%
(145)
#1
of 12
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Rank
Region
Popular alternatives
#1
of 13
Europe
97%
(420)
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
#1
of 6
Asia Pacific
93%
(99)
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
#2
of 6
North America
86%
(56)
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
Europe
97%
(420)
#1
of 13
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
Asia Pacific
93%
(99)
#1
of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
North America
86%
(56)
#2
of 6
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
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BirdEye Inc. Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, BirdEye is the #36 most trending product in the Reputation Management category (out of 62) and the #1364 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBirdEye Inc.’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
BirdEye Inc. Pricing
Pricing Available By Request
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Compare BirdEye Inc. to Top Alternatives
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Support
Unverified
BirdEye Inc. has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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