SEVENROOMS

5.0 (1 REVIEWS)

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0 out of 100

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SEVENROOMS

Name: SEVENROOMS
Rating: 5 (1 reviews)

5.0 (1 REVIEWS)

Unranked in Restaurant CRM

A fully-integrated, data-driven guest experience platform for hospitality operators

100% recommended by 0 hotels

SEVENROOMS has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Features

Other

5/5 features

Seating Management
Point of Sale
Analytics & Reporting
Email Marketing
Guest Profiles

SEVENROOMS Reviews Summary

5.0

Excellent

1 reviews

Ease of Use

5.0/5

Customer Support

5.0/5

ROI

4.0/5

Implementation

5.0/5

Recommended for

Restaurant CRM Ranked #1 out of 9

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SEVENROOMS Reviews

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Own your data, run your business better,

Director from in

Verified

2 months ago

Products Reviewed

Restaurant CRM

What do you like most?

As a Restaurant CRM platform, and table management tool, it's a very good product, enabling solid performance with integrated marketing, profile management, revenue management tools, inventory optimization, and many other features, e.g. consolidated guest feedback. 7Rooms puts you in charge of your venue marketing data, and is the key to unlocking restaurant revenue management in your venues, and will help operators to have a clearer understanding your guest patterns of "Who buys what, and when?" 7Rooms allows you to add dining to guestroom Reservation flow, enables channel management for venues, generate segmented targeted promotions, create rate hurdles for high demand periods, enforce payments policy, reduce no-shows, implement Inventory controls to maximize duration. And you own the data, support decisions with data not guess work. 7R is also a valuable tool to support compliance in guest allergen management.

What do you dislike or think could be improved?

TIghter integrations with POS vendors, as the reporting in 7R is highly dependent on strong a POS integration as a standard. Would also want to see more structure as an "end of day" close down process to complement the very strong pre-shift and during shift processes. Would like to see an evoloution of the forecasting tools to have a better projection of forecasted revenues, as currently only possible with a forecast cover projection. Would also like to see 7R develop a market share reporting platform that enables them to log their footprint in key locations and deliver the equivalent of a market penetration index report that allows venues to benchmark their performance against more comparable venues in an anonymised reporting framework, similar to the RGI / MPI reporting in STR for hotels. Otherwise, reporting performance can be slow, but as an evolving product, it's a great tool to help you understand your guest more effectively at a scale that works well for enterprise customers. Would like to see reporting tag filters added to all reports, the ability to track lost business reasons more effectively, and have a better ability to segment guests via tags for communications linked to shift patterns, and hotel guest status as in house or as a walk in customer.

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More About SEVENROOMS

SevenRooms is a New York-based hospitality platform designed to help hospitality operators build direct relationships with their guests, drive revenue, and enhance the guest experience. Its comprehensive suite of tools provides an exceptional experience, from online ordering and reservations to the guest journey and customer data management. One of the key features of SevenRooms is its CRM (Customer Relationship Management) system, which creates detailed guest profiles based on collected guest data. This enables hospitality businesses to personalize services and communications, ultimately driving repeat business and improving profitability. SevenRooms' online ordering and reservation system competes with platforms like OpenTable, providing an efficient solution for both businesses and customers. Additionally, the platform features a waitlist management tool to handle high-demand periods effectively and improve overall guest experience. The platform also offers a robust API, allowing it to integrate with other systems, including POS (Point of Sale) systems, further streamlining operations for hospitality groups. This makes SevenRooms an incredibly flexible solution for businesses with unique needs. SevenRooms has received positive reviews and has been adopted by several prominent hospitality groups, including Bloomin’ Brands, Altamarea Group, Mandarin Oriental Hotel Group, MGM Resorts International, Topgolf, and Wolfgang Puck. This is a testament to the platform's effectiveness in helping hospitality businesses optimize their operations and build stronger customer relationships. In addition, SevenRooms has received investment from Comcast Ventures, further supporting its mission to revolutionize the hospitality industry with its data-driven guest retention platform. Pricing for SevenRooms varies depending on the specific needs of each business, and further information can be found on their website. They also offer customer support through a dedicated phone number. Overall, SevenRooms' emphasis on customer data, automation, and personalization makes it an invaluable tool for businesses looking to enhance their guest experience and drive repeat business.

SEVENROOMS Integrations

Company	Functionality
Oracle Hospitality 91% recommended by 573 hotels	Hotel Restaurant POS Systems
Cendyn 89% recommended by 269 hotels	Hotel CRM & Email Marketing
Tripleseat 89% recommended by 171 hotels	Event Management Software
This integration hasn’t been verified by SEVENROOMS yet. Crave Interactive 90% recommended by 158 hotels	In-Room Hotel Tablets
Otelier 89% recommended by 101 hotels	Business Intelligence
INTELITY 91% recommended by 79 hotels	Hotel Guest Apps
This integration hasn’t been verified by SEVENROOMS yet. alliants 88% recommended by 46 hotels	Guest Messaging Software
This integration hasn’t been verified by SEVENROOMS yet. Hudini 94% recommended by 36 hotels
IVvy 94% recommended by 23 hotels	Hotel Sales Software
This integration hasn’t been verified by SEVENROOMS yet. SHR Group 95% recommended by 337 hotels	Website Design

Browse all integrations (11)

Support

Unverified

SEVENROOMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Product Updates

2025

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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SEVENROOMS

Seating Management

Point of Sale

Analytics & Reporting

Email Marketing

Guest Profiles

SEVENROOMS Reviews Summary

SEVENROOMS Pricing

SEVENROOMS Reviews

SEVENROOMS Integrations

Support

Unverified

Support Not Verified

Download the Free Guide

SEVENROOMS

What is SEVENROOMS?

Seating Management

Point of Sale

Analytics & Reporting

Email Marketing

Guest Profiles

SEVENROOMS Reviews Summary

SEVENROOMS Pricing

SEVENROOMS Reviews

SEVENROOMS Integrations

Support

Unverified

Support Not Verified

Download the Free Guide