Alliants Unveils A Myriad Of New Features And Enhancements To Elevate Service Personalization Capabilities
A focused effort on constant improvement and using AI in the right ways
Southampton, England – 26 June 2024 – Alliants, a global leader in hospitality digital guest experiences, is pleased to announce a series of innovative product launches and enhancements designed to elevate customer and staff experiences. Reflecting on the unwavering commitment to listening to customers and acting on their feedback, these updates underscore Alliants’ dedication to consistently improving and delivering superior solutions.
Introducing Allin: The Future of Generative AI in Hospitality
Allin is Alliants’ cutting-edge generative AI feature designed to transform your staff capabilities. Whether acting as a chatbot or a sidekick to your staff, Allin handles routine queries, decides when to escalate requests, and suggests responses based on comprehensive data sets you feed into Allin such as your unified profiles. This feature saves time and enhances the personal touch of your service, ensuring your guests are valued and attended to at all times.
Provision guest keys directly to their digital wallets
Guests can experience a seamless arrival by opting for digital keys compatible with mobile devices. Add a layer of convenience and efficiency at check-in for staff and guests, even without needing an app. This cutting-edge technology simplifies the experience for guests, including in-app and web-based key provisioning to digital wallet passes. Allow your guests to avoid front desk queues with the convenience and flexibility of digital key technology.
Operational and Service Excellence with Hestia
Hestia offers dashboards that centralize multiple data sets across the guest experience. Get in-the-moment feedback through sentiment analysis instead of solely relying on post-stay surveys. Additionally you can unlock real-time benchmarks against competitors, improved marketing campaign analytics, and efficient table management views all within a single platform.
Discover New Experiences with Recommends
Recommends is a digital destination experience for guests, allowing hotels to showcase their top services and offerings alongside the local destination. Guests can discover new activities and collaborate with staff. Engage with guests through custom digital itineraries directly within Recommends, ensuring a personalized journey from start to finish.
Improve Targeted Engagement with Audiences
With Audiences, hoteliers no longer rely on multiple disparate systems to understand, communicate, and generate revenue with guests. Users can quickly identify and target receptive audiences by simply choosing the parameters of guest behaviors and preferences. By unifying these capabilities within the Alliants Experience Platform (AXP), audiences provides a holistic view of guests, enabling more timely and relevant marketing communications that drive higher engagement and enhanced revenue.
Enhanced HotSOS Integration: Real-Time Guest Service Updates
Our enhanced HotSOS Integration ensures guest-facing staff have real-time updates on order statuses and room conditions within one app. This high refresh rate feature allows staff to provide timely and informed responses, enhancing the guest experience and saving your team time.
