Duve And Planet Partner To Ease Payment Processing For Hospitality Businesses Throughout The Guest Journey
The integration between Duve's Guest Experience Platform and Planet’s Payment Solution enables new revenue streams by simplifying transactions for purchases made throughout the guest journey.
Duve, a leading global guest experience platform, has announced its partnership with Planet, a global provider of financial technology solutions, to offer hotels a seamless and secure payment processing experience.
By integrating Duve’s Guest Experience Platform with Planet’s payment service provider (PSP) platform, hotels can simplify and secure transactions for guests—from booking to post-stay purchases. This solution streamlines payments for stays, security deposits, early check-in or late check-out, and additional services, ultimately unlocking new revenue opportunities through upsells and personalized guest offers.
The partnership significantly enhances payment capabilities, transforming how hotels manage digital transactions. With Duve’s Guest App, hoteliers can automatically recommend personalized upsells, upgrades, and services tailored to each guest’s preferences, driving efficiency and boosting revenue—without requiring additional staff or training. Now, with Planet’s robust payment system integrated into Duve, guests can easily purchase add-on services before and during their stay, all from the convenience of their smartphones. This seamless integration guarantees that every transaction is smooth and secure, enabling guests to make hassle-free purchases throughout their entire journey.
“This integration marks a significant milestone in our ongoing commitment to empowering hotel partners with efficient, secure, and flexible payment solutions,” said Jeremy Atlan Co-Founder and Chief Business Development Officer of Duve. “We’re proud to integrate with Planet, as we are making payment processing effortless and secure while enhancing the overall guest journey.”
Alexander Leicht, SVP Developing Markets at Planet shares, “We are excited to partner with Duve, a leader in guest experience technology, to enhance how hotels manage payments and elevate the guest journey. Planet’s expertise in both card-present and eCommerce payments allows us to offer seamless, secure transactions across all touchpoints. By integrating Duve’s platform with our eCommerce gateway, we ensure guests enjoy a seamless, personalized experience from the moment they book, empowering them to customize their stay with secure, hassle-free transactions throughout their entire journey.”
About Planet
Planet provides integrated software, payments and technology for its business customers in hospitality and retail. We are also working with our partners across the world to integrate payment solutions into the technology that powers retail and hospitality businesses. We’ve been trading for over 35 years. Over that time, we’ve evolved our services from being a regional European VAT refund services provider for retailers (with a strong footprint in luxury) into a combined payments and software business now operating in over 120 Markets. Today, we have over 2,500 members of staff operating in 51 countries, and we work with over 150 partners and directly serve more than 800,000 customers worldwide. We serve many world class household names. Our rate of growth has accelerated over the last two years and our ambition is to become one of the world’s largest combined payments and technology companies. We’re co-owned by our majority investors Advent International and Eurazeo.
