Duve Wins Best Guest App and Best Mobile Ordering Awards at 2025 Hotel Tech Awards
Recognized Among the Top 10 Hotelier's Choice Awards and Finalist in Best Online Check-In, Best Upselling Platform, and Best Guest Messaging Software.
Duve, a leading innovator in guest experience technology, has been honored with two prestigious titles at the 2025 Hotel Tech Awards: "Best Guest App" for the second consecutive year and "Best Mobile Ordering & Room Service," a new category introduced just this year, showcasing Duve's industry leadership, foresight, and ability to set new standards. Duve was also ranked among the "Top 10 Hotelier's Choice Awards," standing out from hundreds of hospitality-technology systems worldwide. In addition to these wins, Duve was named a finalist in several key guest management categories, including Best Online Check-In, Best Upselling Platform, and Best Guest Messaging Software.
The Hotel Tech Awards are driven by feedback from over 2.5 million hotel industry professionals who rely on HotelTechReport.com to make informed purchasing decisions. Winners are selected based on verified customer reviews and proprietary data points such as integration capabilities, customer support, market share, and innovation.
“Best Hotel Guest App” – Duve’s Guest App
The Duve Guest App is a personalized digital concierge and room directory designed to elevate the hotel guest experience by providing tailored recommendations for local attractions, in-stay facilities, and additional services. By leveraging guest profiles, the app creates a hyper-personalized experience, offering tailored service and upsell recommendations that drive higher conversions and guest satisfaction. Guests can access the app through an intuitive, fully-branded web platform, making it easy to explore and book hotel services seamlessly. Key features include an AI-powered chat that instantly answers inquiries and offers personalized suggestions, the ability to request amenities or book special packages, and an integrated marketplace for browsing and purchasing services. An interactive map highlights nearby attractions and services, enriching the guest experience both within and beyond the hotel. Fully customizable to reflect each hotel’s brand, the Duve Guest App enhances guest satisfaction, increases revenue, and fosters long-term loyalty.
“Best Mobile Ordering & Room Service” – Duve Menus
Duve’s mobile ordering solution revolutionizes the way hotels deliver dining and service experiences. With a user-friendly, fully customizable platform, hotels can effortlessly create and promote detailed menus for room service, on-site restaurants, spa treatments, and even complimentary services - all accessible directly from guests’ smartphones. Seamlessly integrated into Duve’s Guest App and communication channels like WhatsApp, SMS, email, and chat, Duve Menus enables a direct, frictionless ordering experience. This not only enhances guest satisfaction by offering a personalized and convenient service but also drives operational efficiency and boosts ancillary revenue, making it a game-changer for modern hospitality.
“Top 10 Hotelier’s Choice Awards” – Endorsed by Hoteliers Worldwide
With thousands of global hotels as customers, Duve has consistently demonstrated its ability to streamline operations, increase guest satisfaction, and drive revenue growth. This recognition cements Duve’s reputation as a trusted partner for hoteliers. Hoteliers have expressed their satisfaction with Duve’s innovative solutions:
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Effie Komodromou, General Manager of Leonardo Crystal Cove Hotel & Spa, shared:
“Duve is truly our right hand at the hotel. It is our window to the customers, giving us the opportunity to align with modern traveler expectations and enhance guest satisfaction.” -
Tracey Carter Knox, Director of Revenue at Sofitel Sydney Darling Harbour, added:
“As a 5-star hotel, Duve’s ability to tailor communications to each guest profile has been invaluable, delivering highly effective results.”
Beyond its first-place wins, Duve was also a finalist in the Best Guest Messaging Software, Best Contactless Check-in, and Best Upselling Software categories, showcasing its comprehensive approach to guest experience management.
David Mezuman, CEO of Duve, expressed his excitement: "Winning 'Best Guest App' for the second year in a row, alongside the new 'Best Mobile Ordering & Room Service' award and recognition among the Top 10 Hotelier’s Choice Awards, is an incredible honor. These achievements reflect our continued commitment to empowering hospitality businesses with a solution that transforms guest experiences—personalizing every step of the journey, streamlining operations, and unlocking new revenue opportunities. As we lead the industry into the future of travel, we remain dedicated to pushing the boundaries of innovation, anticipating guest needs, and shaping the next generation of hospitality technology. We are grateful to our customers for their trust and partnership; they inspire us every day to continue redefining how guests experience hospitality.”
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