Eviivo And OpenKey Streamline Guest Experience With Automated Mobile Check-In And Keyless Access
This Partnership Enhances Guest Satisfaction and Streamlines Hotel Operations with Automated Check-In and Keyless Entry
eviivo, the all-in-one Property Management System (PMS), has partnered with OpenKey, the industry standard for universal digital key technology in hotels, enhancing the guest experience across hotels worldwide.
The integration enables hotels using eviivo to offer guests seamless mobile check-in and keyless room access through OpenKey’s Digital Key technology.
This added convenience, combined with eviivo's automated pre-arrival check-in instructions, equips hotels to provide guests with a frictionless journey.
Guests increasingly expect a digital-first experience from check-in to check-out. According to OpenKey’s research, satisfaction rates can drop by up to 50% if there is more than a five minute wait at check-in.
The use of digital keys significantly streamlines the guest experience, reducing wait times while enhancing security.
Automating the delivery of digital keys ultimately benefits hotel operations by streamlining workflows and reducing the need for front desk interactions, increasing overall efficiency.
The technology also enables hoteliers to operate with leaner teams by automating a wide range of tasks, freeing up staff to dedicate more time to strategic areas, such as guest engagement.
Ruth Whitehead, Chief Operations Officer of eviivo, said: “Combining our all-in-one PMS with OpenKey's innovative Digital Key technology is a game-changer for hotels. We're not just automating processes, we're making life easier for hotel staff and creating a more convenient, seamless experience for guests. In an increasingly digital industry, that's what truly sets a hotel apart and ahead of the competition."
David Dietz, Chief Technology Officer of OpenKey, said: “At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency.”
