hotelkit Housekeeping

Ranked 2 (out of 24) in Housekeeping Software

Housekeeping Software

Housekeeping tool by hotelkit

Ratings Snapshot

Certificate of Excellence
Read 127 reviews
96%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 24 in Housekeeping Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resort 25 verified reviews
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  • Boutique 20 verified reviews
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  • City Center 13 verified reviews
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  • Branded 8 verified reviews
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  • Serviced Apartment 7 verified reviews
    96%
  • Hostel 6 verified reviews
    93%
  • Bed & Breakfast 6 verified reviews
    97%
  • Airport/ conference 5 verified reviews
    92%
  • Extended Stay 4 verified reviews
    93%
  • Limited Service 3 verified reviews
    100%
  • Budget 2 verified reviews
    100%
  • Motel 1 verified reviews
    80%
  • Villas 1 verified reviews
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hotelkit Housekeeping Overview

hotelkit Housekeeping Overview

hotelkit Housekeeping is a fully-intagrated or stand-alone solution offering hoteliers the ability to digitize their housekeeping department and integrate communications and task management across departments.

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

1/3

Integrates with

  • Reporting & Accounting Software
  • Business Intelligence
  • Direct Booking Tools
Browse integrations (26 verified)

What customers love about hotelkit Housekeeping

Like 96% recommend

IT Manager from Airport/ conference

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

IT Manager from Other

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Asst. HR Manager from City Center

It's an easy way to communicate with all associates. Highly recommended!

Accomodation Manager from Boutique

It is very easy for all the employees, all of them can communicate with all the departments

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

Features

  • Guest requests
  • Lost & found
  • Automated Room Assignments
  • Mobile Request Dispatching
  • Progress Tracking Dashboard
  • Custom Inspection Checklists
  • Automated Task Routing
  • Performance Analytics Dashboard
  • Automated Notifications
  • Two-Way PMS Integration
  • Drag-and-Drop Room Assignments
  • Custom Rules & Prioritization
  • Deep Cleaning Scheduling
  • Open API
  • Inspection Module
  • Multi Language UI Support
  • Mobile Access
  • Chat

Want to go behind the scenes and see how hotelkit Housekeeping works?

Clients & references

References & testimonials

Testimonial avatar
We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be in...
Sebastian Herzog General Manager at the Radisson Blu Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • France
  • Switzerland
  • Andorra
  • Cyprus

127 Verified hotelkit Reviews

Likelihood to Recommend
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December 15, 2021

hotelkit Housekeeping Review: Very good and useful product

Night Manager from City Center in Roma (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very simple and and extremely useful. We use it in hotel and, since we started, we remain satisfied of the performances

What do you dislike or think could be improved?

Nothing. Honestly the product is quite perfect. Of course any innovation or improvement will be welcome. Everything could make our work better done is welcome.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

hotelkit Housekeeping Review: Great tool

Managing Director from Boutique in Solothurn (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool offers all the conveniences to optimally facilitate collaboration, handover among departments and staff. You save time and can work effectively and expeditiously

What do you dislike or think could be improved?

Everything fits. Hotelkit meets to all needs and is always up to date. Therefore no suggestions for improvement. Again, great Job hotelkit

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

hotelkit Housekeeping Review: Never ever again without hotelkit

Receptionist from Boutique in Salzburg (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Creating repetitive tasks - Calendar reminders like birthdays of colleagues - Checklists, so I don't forget anything :-) - hotelkit Moments - Information updates in handovers

What do you dislike or think could be improved?

- the table functions in handovers could be improved - other than that, there is nothing to improve in my opinion

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

hotelkit Housekeeping Review: We used hotelkit for engineering, housekeeping, front office and spa repairs and tasks.

IT Manager from Airport/ conference in Bad Nauheim (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

What do you dislike or think could be improved?

It would be great to get a loop for not taken tasks or repairs. Means, if a task or repair has not been taken by someone the day before it would be nice if this open task would be back in a loop for the u...

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
5
arrow review On Oct 08, 2019 Julia S. from hotelkit replied:
 Thank you so much for the great review! 

December 13, 2021

hotelkit Housekeeping Review: The tools and options that allow countless different possibilities to use HotelKit.

Owner from Boutique in Roses (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The tools and options that allow countless different possibilities to use HotelKit.

What do you dislike or think could be improved?

The iPhone App needs an update as there many little bugs that make it difficult to use some times. The price of HotelKit is a bit too high in order to use it for most of the employees of the hotel.

Customer Support
5
Ease of Use
3.5
Value for money
2.5
Implementation
4
arrow review On Oct 21, 2019 Julia S. from hotelkit replied:
 Thank you for your positive and honest feedback! :) 

December 13, 2021

hotelkit Housekeeping Review: hotelkit makes everything so intuitive

Manager from Boutique in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use. Great support. So helpful every day. Staff loves it and hotelkit makes everything so intuitive.

What do you dislike or think could be improved?

Not much! Maybe some more new features could be rolled out in a shorter period of time.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5
arrow review On Nov 25, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic feedback! 

Pricing

Profile empty

hotelkit hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular hotelkit Housekeeping Integrations

View all (26 hotelkit Integrations)