hotelkit Housekeeping

Ranked 1st (out of 22) in Housekeeping Software

Housekeeping Software

Housekeeping tool by hotelkit

Ratings Snapshot

Certificate of Excellence
Read 104 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit Housekeeping has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 22 in Housekeeping Software

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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hotelkit Housekeeping Overview

Top Alternative: ALICE Housekeeping

hotelkit Housekeeping Overview

hotelkit Housekeeping is a fully-intagrated or stand-alone solution offering hoteliers the ability to digitize their housekeeping department and integrate communications and task management across departments.

About hotelkit

Founded in 2012 | Headquarters in Salzburg, Austria | 41 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

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Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Guest Messaging Software
Browse integrations (23 verified)

Pros & Cons

Like 96% recommend

General Manager from Serviced Apartment

We have an effective tool for our communications, where everyone is connected and can follow operations.

Manager from Resort

That one can communicate very well internally with the employees (also of different areas). (original) Dass man sehr gut intern mit den Mitarbeitern (auch verschiedener Bereiche) kommunizieren kann.

Receptionist from Airport/ conference

With Hotelkit you can have a great exchange and the cooperation with the employees is much better. The functions are very advanced and the work is clearer.

Manager from Serviced Apartment

Hotelkit entwickelt sich stetig weiter und spontan fällt mir nichts ein, alle bisherigen Wünsche wurden umgesetzt

General Manager from Serviced Apartment

It would be really nice, if we would have the possibility, to connect Hotelkit to our Guests with the Chance for a chatbot.

General Manager from Resort

Minor detail, but we would love to use it could be NFC Tag support for iOS, or alternatively with QR codes.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

- Easy handling of any incoming requests and orders in the Hotelkit system - Qualified support team with quick answers and goal-oriented thinking to solve any obstacles - Constant elaboration and improvements of existing use cases

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

- Reliable support team and engineering team to fulfill our joint customer's goals, ideas, and suggestions - Easy-to-use system to optimize internal system and combine resources to provide a smooth internal operations system

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend the hoteliers around the world to try out Hotelkit. Hotelkit combines many great options and solves operating issues that don't need to be there. Especially now, the digital organization is key!

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

hotelkit Alternatives

View hotelkit alternatives

FIND THE PERFECT FIT

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GETTING STARTED

Download the 2021 Housekeeping Software buyer’s guide

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Features

  • Guest requests
  • Lost & found
  • Automated Room Assignments
  • Mobile Request Dispatching
  • Progress Tracking Dashboard
  • Custom Inspection Checklists
  • Automated Task Routing
  • Performance Analytics Dashboard
  • Automated Notifications
  • Two-Way PMS Integration
  • Drag-and-Drop Room Assignments
  • Custom Rules & Prioritization
  • Deep Cleaning Scheduling
  • Open API
  • Inspection Module
  • Multi Language UI Support
  • Mobile Access
  • Chat

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • France
  • Switzerland
  • Portugal
  • Andorra

104 Verified hotelkit Reviews

Likelihood to Recommend
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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Housekeeping Software providers. It is advised that you ask for recent references before proceeding.

Dec 14, 2020

hotelkit Housekeeping Review: I love hotelkit

Opening Manager from Airport/ conference in Leinfelden-Echterdingen (Germany)

Recommend 10/10
Full blue star
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What do you like most?

The tool is very easy to use and has so many ways to use it in everyday work. It is quickly introduced to the staff and soon they will use it automatically.

What do you dislike or think could be improved?

It could use a better chat function like whatsapp. That way noone is tempted to use whatsapp anymore and they will only work via hotelkit.

Customer support
5
Ease of use
5
Value for money
3.5
Implementation
5

Nov 30, 2020

hotelkit Housekeeping Review: Absolutely convincing Original: Absolut überzeugend

Quality Manager from Other in Bad Gastein (Austria)

Recommend 10/10
Full blue star
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What do you like most?

Real-time information reproduction: for all employees as well as in all manuals on knowledge management, guest requests, repair orders, complaint management, etc. Our guests are enthusiastic about the qui...

What do you dislike or think could be improved?

Faster input options would be desirable - you still have to make a few additional clicks. However, this does not reduce the quality of the application. Original: Schnellere Eingabemöglichkeit wäre wün...

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Nov 27, 2020

hotelkit Housekeeping Review: Excellent communication Original: Hervorragende Kommunikation

Executive Assistant from Other in Glarus Süd (Switzerland)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Communication among all employees has become much better. You can see who has already read which information or not. In addition, checklists are filled out more consistently with hotel kits and tasks are ...

What do you dislike or think could be improved?

It would be great if you could enter a period in which the hotel is closed in the off-season. Recurring tasks are not automatically activated. Original: Es wäre toll, wenn man einen Zeitraum eingeben ka...

Customer support
5
Ease of use
4.5
Value for money
4.5
Implementation
5

Nov 26, 2020

hotelkit Housekeeping Review: Uncomplicated tool for working in groups (English translation) Original German: Umkompliziertes Tool fürs Z...

Geschäftsführer from Resort in Mayrhofen (Austria)

Recommend 10/10
Full blue star
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What do you like most?

The license cost model with the variable costs per user is great. Working with the template structure offers a lot of convenience for recurring organizational processes. The assignment of authorizations i...

What do you dislike or think could be improved?

- The interface to the hotel software Protel should be activated - Facility management tool should be introduced - Integration via a connector in MS Teams should be considered (English translation) Orig...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
5

Nov 26, 2020

hotelkit Housekeeping Review: Workflow and Knowledge Database at its BEST

Owner from Extended Stay in See (Austria)

Recommend 9/10
Full blue star
Full blue star
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What do you like most?

- Knowledge database for current and future staff - Guarantee the knowledge transfer from staff to staff - The workflow improved - Documentation

What do you dislike or think could be improved?

- Connection to other systems we are working with could be improved to ensure no transfer mistakes are confusing our staff.

Customer support
5
Ease of use
5
Value for money
5
Implementation
4.5

Nov 26, 2020

hotelkit Housekeeping Review: Great tool for working in groups Original: Tolles Tool zur Zusammenarbeit in Gruppen

Executive Director from Resort in Mayrhofen (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The license cost model with the variable costs per user is great. Working with the template structure offers a lot of convenience for recurring organizational processes. The assignment of authorizations ...

What do you dislike or think could be improved?

- The interface to the hotel software Protel should be activated - Facility management tool should be introduced - Integration via a connector in MS Teams should be considered Original: - Schnittstelle z...

Customer support
4.5
Ease of use
4.5
Value for money
4.5
Implementation
4.5

Pricing

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hotelkit hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular hotelkit Housekeeping integrations

View all (23 hotelkit integrations)