KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

Hotel & resort management company leverages UniFocus relationship to empower newly acquired properties with smart tools proven to ensure staff alignment with service needs.

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UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new property acquisitions, ensuring continuous high-quality service and effective use of staff time across its growing portfolio.

Leveraging a 15-year partnership with KSL Resorts, whose resorts offer outstanding spa, golf, tennis, ski and beach locations, UniFocus workforce solutions currently service Vespera Resort on Pismo Beach, Sheraton San Diego Hotel & Marina, and Blue Mountain Resort in Palmerton, Penn., and remains a first priority for new KSL Resorts-managed properties.

“Locations like Blue Mountain Resort are complex environments where seasonal changes require varying labor standards and shift needs, yet our smaller, boutique properties require an intelligence-based strategy that delivers high-level service,” said Claude Brock, CFO at KSL Resorts. “UniFocus with its smart workforce solutions ensures optimum employee performance regardless of service area or department size from our sprawling adventure resorts in the Northeast to our quaint California Central Coast property. With the company’s solutions serving as a uniform standard across our portfolio, we know each location from the beach to the mountains can make the most out of existing labor resources to always deliver exceptional experiences and increased revenue.”

In contrast to various competing labor management platforms, the UniFocus Labor Management suite stands out for its ability to go beyond simply telling managers how many hours need to be allocated each day. Instead, the platform leverages a range of intelligent algorithms to predict the rise and drop in service demand which can fluctuate on an hourly basis, and which can lead to a lapse in service quality if departments are not sufficiently staffed at the appropriate times. Using the UniFocus Labor Management solution, KSL Resorts properties benefit from intelligent scheduling automation ensuring that staff are assigned to the shifts and service areas where they are needed most. This not only leads to more responsive operations that can accommodate sudden service demand rises using a hotel’s existing staff resources, but also results in increased employee satisfaction and loyalty by providing them with the effective support they need.

“In today’s industry climate, hoteliers don’t just need labor management and scheduling solutions promising greater efficiency, they need tools that are able to guarantee the meeting of service level expectations using the employees they currently have available,” said Moneesh Arora, CEO of UniFocus. “We are honored that KSL Resorts continues to recognize the value that our solutions offer in aligning their existing labor resources with real-time guest demand. We look forward to our seeing relationship continue to grow as we work together to ensure the success of new properties that enter into the KSL Resorts fold."



KSL Resorts is a full-service hospitality company that manages world-class destination resorts, hotels and clubs, many with a wide array of outstanding recreational amenities including spa, golf, tennis, ski and beach locations. KSL Resorts current portfolio includes Camelback Resort and Blue Mountain Resort – both in the Pocono Mountains, PA; Marram (Montauk, NY); Vespera Resort on Pismo Beach, CA; Fairmont Grand Del Mar (San Diego, CA); Renaissance Esmeralda Resort & Spa (Indian Wells, CA); Outrigger Hotels and Resorts (Hawaii and worldwide); Silverado Resort and Spa (Napa, CA); and Sheraton San Diego Hotel & Marina.


About Unifocus

UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections, and glitches.

With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries. Check us out at UniFocus.com to learn more about the labor paradigm shift.