UniFocus

Ranked 4 (out of 25) in Scheduling & Labor Management

Scheduling & Labor Management

Integrated, innovative workforce management tools making easy work of labor management, time and att...

Ratings Snapshot

Certificate of Excellence
Read 35 reviews
83%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #4 out of 25 in Scheduling & Labor Management

Ease of Use
4.0/5
ROI
4.0/5
Implementation
4.0/5
Customer Support
4.1/5
Verified Customer Support

UniFocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 11 verified reviews
    71%
  • Resorts 11 verified reviews
    79%
  • Branded Hotels 9 verified reviews
    94%
  • City Center Hotels 5 verified reviews
    62%
  • Extended Stay & Serviced Apartments 4 verified reviews
    93%
  • Airport/Conference Hotels 3 verified reviews
    73%
  • Bed & Breakfast & Inns 3 verified reviews
    97%
  • RV Parks & Campgrounds 2 verified reviews
    95%
  • Motels 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

UniFocus Overview

UniFocus Overview

UniFocus is a well-established innovator in labor-management solutions, time and attendance systems, employee engagement, and customer satisfaction. Our tools leverage UniFocus's deep well of industry expertise to make easy work of labor forecasting, budgeting, scheduling, and compliance. Our integrations mean that our cloud-based tools can connect to your existing systems and provide powerful bus...

About UniFocus View website

Founded in 1998 | Headquarters in Carrollton United States | 143 employees

UniFocus decision-making technology offers best-in-class workforce management tools that make managers smarter.

Other Products by UniFocus

1/2

Integrates with

  • Hotel CRM & Email Marketing
  • Business Intelligence
  • Scheduling & Labor Management
Browse integrations (9 verified)

What customers love about UniFocus

Like 83% recommend

General Accountant- Watson Coordinator

Great software for forecasting operational needs. User friendly and very informative.

Financial Analyst

- able to manage labor to complex standards - able to apply the correct rules according to state lawas

Operations Support Manager

Great tool to help stay on Budget for Payroll. So many reports to analyze. Easy to use.

Operations Manager

I am very familiar with the time and attendance portion of the product and less so with the labor mgmt system (which we are currently implementing). My favorite aspect of Unifocus' T&A product is the intuitiveness of the...

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

UniFocus hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

Shifts & Scheduling

4/5 features

Time Tracking

4/5 features

Analytics & Benchmarking

4/5 features

Tasks & Checklists

4/5 features

Messaging & Communication

4/5 features

Want to go behind the scenes and see how UniFocus works?

Clients & references

References & testimonials

Testimonial avatar
Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using...
Tom Healy COO and Executive VP of Asset Management at the Diamond Rock Hospitality Co
Testimonial avatar
Time & attendance helped the staff be even more effective because employees sometimes have more than one job code or department. UniFocus T&A machines help them punch in/out in the right department an...
Andre Zotoff VP of Asset Management at the Strategic Hotels & Resorts, Inc

Featured partners

Brand image

UniFocus doesn’t have any featured partners

Case studies

Profile empty image

UniFocus doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Lebanon
  • Puerto Rico

35 Verified UniFocus Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 13, 2022

UniFocus Review: LMS Review

People Leader (HR Manager) from Other in Parkville (United States of America)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

forecasting and talks with HCM and payroll system. includes the weather and predicts traffic volumes for the week. Each Department owns their schedule.

What do you dislike or think could be improved?

Too many errors. Need to be able to edit weeks that have already occurred. Easier to read. System should be intuitive enough for someone that is not technologically advanced to operate. Shouldn't have to ...

Customer Support
4
Ease of Use
2
Value for money
n/a
Implementation
5

December 10, 2022

UniFocus Review: Allows me to review labor hours in accordance to business volume

Head Golf Professional from Other in Dallas (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It is great insight as to where I am short or over on my labor standards in accordance to guest volume

What do you dislike or think could be improved?

Would like to be able to make on the spot changes to the schedule instead of it taking 24 hours to load into ADP. At times, we have to make quick changes to the schedule due to illness.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

December 10, 2022

UniFocus Review: Clunky and Outd

General Manager from Other in Los Angeles (United States of America)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

There is nothing to like about this program. It is insanely slow. Most changes require a refresh akin to loading a new webpage. It’s not intuitive at all. The labor need predictions are wildly inaccurat...

What do you dislike or think could be improved?

EVERYTHING. Again I refer to Sling. It offers all the same functionality, with none of the bulk. It seems like an old programmer at Unifocus saw Sling and tried to replicate it using DOS.

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

November 08, 2022

UniFocus Review: Difficult to navigate

Head Golf Professional from Other in Suwanee (United States of America)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

I don't find it particularly useful overall. It is hard to navigate and even more difficult to learn how to use.

What do you dislike or think could be improved?

Ease of use. Need for monthly planning not just weekly. Not much need for this program. Scheduling and forceasting should be together.

Customer Support
3
Ease of Use
1
Value for money
1
Implementation
1

November 04, 2022

UniFocus Review: LMS Private Club F&B Operations

Director of Food and Beverage from Other in (Lebanon)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

User friendly. Doensnt take a lot of time to update and immediately the data is saved and overview of the scehduling needs avaikable within a short time.

What do you dislike or think could be improved?

The forecasting for private clubs cannot be completed in three weeks in advance. Two weeks' time period would be more practical.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

November 04, 2022

UniFocus Review: I like how the system calculates labor for the day and week in comparison to the projected labor.

Food & Beverage Director from Other in Brighton (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I like that the system is user friendly for scheduling as far as using copy/paste for shifts and dragging them over to change the day.

What do you dislike or think could be improved?

I would like to see more of a breakdown in the display of the system as far as where employees are scheduled directly. For example, in the past we used a program called homebase that did a good job of thi...

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
3

Pricing

Profile empty

UniFocus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing