Unifocus

4.2 (37 REVIEWS)

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HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Unifocus

4.2 (37 REVIEWS)

Ranked 4 (out of 25) in Scheduling & Labor Management

A Game-Changer for Hospitality: Reimagine Workforce Management with Unifocus

85% recommended by 43 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Unifocus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like UniFocus for its user-friendly interface, robust ticketing and labor management capabilities, and seamless integration with PMS and other systems. The software facilitates efficient communication between departments, allowing for better guest service and operational efficiency. Critical insights include its capability to manage a large workforce, forecast labor needs accurately, and provide detailed labor reports. However, some users find the speed of the system sluggish at times, and there are calls for improved user interface design and faster load times. The new version has both admirers and detractors, particularly regarding its usability and feature set.

Read their reviews

Support

Supportive

Hoteliers often highlight the dependable customer support offered by UniFocus. They appreciate the availability of support through multiple channels such as chat, phone, and email, which ensures they can reach out whenever needed. The responsiveness of the support team is frequently praised, with issues being resolved in a prompt and efficient manner. Additionally, hoteliers commend the expertise of the support staff, noting that they are knowledgeable and provide effective solutions. The onboarding process is also well-supported, helping ease the setup and training for new users. Overall, the resources such as FAQs, tutorials, and documentation are seen as beneficial for users seeking additional assistance.

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate between department ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate between departments is crucial to our business, and UniFocus facilitates this seamlessly with just a few clicks.The system is highly user-friendly, featuring an intuitive front-end interface and a well-organized back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently and streamline their workflow. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information, allowing us to log and monitor issues for each lodge or room effectively. This integration grants our team a comprehensive view of arriving guests, enhancing our ability to provide personalized and attentive service. One of the standout features of our operations is the management of approximately 500 housekeepers on changeover days. Each housekeeper is equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently, ensuring that there are no user-end issues that could hinder productivity. This reliability is crucial, especially during our busiest times, and it speaks volumes about the robustness of the UniFocus software. Furthermore, the ability to communicate between departments is critical to our business operations. UniFocus facilitates this seamlessly with just a few clicks, allowing for quick and efficient communication that ensures all departments are synchronized ...

See full review

Integrations

Connected

Hoteliers often highlight the ease and reliability of integrations in Unifocus's Scheduling & Labor Management product. They appreciate its ability to seamlessly connect with property management systems (PMS) through APIs, allowing straightforward access to guest visit information. Users report that setting up these integrations is generally uncomplicated, contributing to a more streamlined workflow. Additionally, hoteliers value the consistent performance of these integrations, noting that they work reliably without frequent syncing issues.

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guest ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Value

Balanced

Hoteliers often praise UniFocus's Scheduling & Labor Management product for its significant value offered relative to its cost. Users report a high return on investment, highlighting that the software delivers substantial benefits that justify the expense. The product's pricing is perceived as transparent, with no unexpected fees, allowing for clear financial planning. Furthermore, hoteliers appreciate the cost-effectiveness of the features included, noting that the functionalities provided are competitive compared to similar products available in the market. Overall, the platform is recognized for offering favorable value for money, making it a wise investment for hospitality businesses seeking to optimize labor management and scheduling efficiency.

Leisure Manager

7 months ago

Verified

... Longer reporting history, i would like to see more historical data, without having to run reports at key times to save the information. An extended reporting history would be beneficial. I would prefer the ability to access more historical data without the need to generate and save reports at specific intervals. An extended reporting history would be beneficial, allowing us to access more historical data without the need to generate and save reports at specific intervals. Additionally, the ability to customize the user interface for a sleeker finish would enhance visibility ...

See full review

Leisure Manager

7 months ago

Verified

... Longer reporting history, i would like to see more historical data, without having to run reports at key times to save the information. An extended reporting history would be beneficial. I would ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate between departments is crucial to our business, and UniFocus facilitates this seamlessly with just a few clicks.The system is highly user-friendly, featuring an intuitive front-end interface and a well-organized back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently and streamline their workflow. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information, allowing us to log and monitor issues for each lodge or room effectively. This integration grants our team a comprehensive view of arriving guests, enhancing our ability to provide personalized and attentive service. One of the standout features of our operations is the management of approximately 500 housekeepers on changeover days. Each housekeeper is equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently, ensuring that there are no user-end issues that could hinder productivity. This reliability is crucial, especially during our busiest times, and it speaks volumes about the robustness ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate between departments is crucial to our business, and UniFocus facilitates this seamlessly with just a few clicks.The system is highly user-friendly, featuring an intuitive front-end interface and a well-organized back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently and streamline their workflow. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information, allowing us to log and monitor issues for each lodge or room effectively. This integration grants our team a comprehensive view of arriving guests, enhancing our ability to provide personalized and attentive service. One of the standout features of our operations is the management of approximately 500 housekeepers on changeover days. Each housekeeper is equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently, ensuring that there are no user-end issues that could hinder productivity. This reliability is crucial, especially during our busiest times, and it speaks volumes about the robustness of the UniFocus software. Furthermore, the ability to communicate between departments is critical to our business operations. UniFocus facilitates this seamlessly with just a few clicks, allowing for quick and efficient communication that ensures all departments are synchronized and informed. This level of coordination is essential for maintaining the high standards ...

See full review

Functionality

Balanced

Hoteliers often highlight the functionality of Unifocus's Scheduling & Labor Management product as user-friendly and reliable. The system's core features, such as ticketing and PMS integration, facilitate easy access to guest information and streamline team focus. Despite its general ease of use and intuitive navigation, users express a desire for more extensive historical data reporting, indicating an area for improvement in insights and reporting. Overall, the product is noted for its straightforward and dependable functionality, although enhancements in reporting capabilities could greatly benefit users.

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues ...

See full review

Leisure Manager

7 months ago

Verified

... Longer reporting history, i would like to see more historical data, without having to run reports at key times to save the information. An extended reporting history would be beneficial. I would ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

User Interface

Intuitive

Hoteliers often highlight the user interface of UniFocus's Scheduling & Labor Management product as being highly intuitive and easy to navigate. The front-end is described as simple and user-friendly, allowing for efficient access to necessary features. Visual elements are designed to be clear and not overly complex, which assists in maintaining focus on tasks like ticketing. The information is presented clearly, enabling teams to access guest visit details with ease. Users appreciate the system's ability to operate smoothly on standard devices without lag or issues, ensuring seamless operation during key processes. However, some hoteliers express a desire for greater customizability, especially in terms of accessing historical data without generating and saving reports manually. The interface's mobile compatibility and accessibility features are not explicitly discussed by the hoteliers, suggesting areas for potential feedback or improvement.

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intui ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to ...

See full review

Leisure Manager

7 months ago

Verified

... Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in depth look at our arriving guests. The system is highly user-friendly, with an intuitive front-end and a navigable back-end. The ticketing system is straightforward, enabling our team to maintain focus efficiently. Integration with our Property Management System (PMS) via API provides seamless access to guest visit information. This allows us to log and monitor issues for each lodge/room effectively and grants our team a comprehensive view of arriving guests. We manage approximately 500 housekeepers on our changeover days, each equipped with a device running the UniFocus software. Despite the devices not being state-of-the-art, the software operates efficiently without any user-end issues. The ability to communicate between departments is crucial to our business, and UniFocus facilitates this seamlessly with just a few clicks.The system is highly user-friendly, featuring an intuitive front-end interface ...

See full review

Leisure Manager

7 months ago

Verified

... Longer reporting history, i would like to see more historical data, without having to run reports at key times to save the information. An extended reporting history would be beneficial. I would prefer the ability to access more historical data without the need to generate and save reports at specific intervals. An extended reporting history would be beneficial, allowing us to access more historical data without the need to generate and save reports at specific intervals. Additionally, the ability to customize the user interface for a sleeker ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Labor Management
User-Friendly Interface
Customization Needs
Training and Support
Seamless Integration
Speed and Responsiveness
Advanced Labor Forecasting
New Version Criticisms
Ticketing System
Communication Between Departments

What Types of Hotels Unifocus is Popular For

Size

9 | Large (75-199 room)

4 | Medium (25-74 room)

1 | Small (10-24 room)

29 | X-Large (200+ room)

5 | X-Small (1-9 room)

Country

30 | United States of America

5 | United Kingdom

4 | Canada

1 | Singapore

1 | Thailand

1 | Germany

1 | Switzerland

1 | Philippines

1 | Hong Kong

1 | Japan

1 | China

Type

14 | Bed & Breakfast & Inns

11 | Boutiques

18 | Branded Hotels

2 | Casinos

10 | City Center Hotels

10 | Airport/Conference Hotels

7 | Extended Stay & Serviced Apartments

1 | Hostels

7 | Limited Service & Budget Hotels

28 | Luxury Hotels

2 | Motels

25 | Resorts

3 | RV Parks & Campgrounds

Region

34 | North America

7 | Europe

6 | Asia Pacific

Category

37 | Scheduling & Labor Management

10 | Housekeeping Software

4 | Staff Collaboration Tools

Didn’t find what you were looking for?

What is Unifocus?

Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
UniFocus is a comprehensive workforce management and operations platform tailored specifically for the hospitality industry. It excels in automating labor forecasting, scheduling, and task management, thereby enhancing operational efficiency and guest satisfaction. Hoteliers find its user-friendly interface intuitive, and the software’s robust capabilities allow for efficient communication between departments for better service delivery. UniFocus integrates seamlessly with Property Management Systems (PMS) and other key systems, ensuring smooth operations. It offers critical insights into workforce management, accurately forecasting labor needs, and generating detailed labor reports to optimize staffing levels.

View website

Capabilities

Automates budgeting, forecasting, and scheduling processes

Assign tasks to staff intelligently in real-time.

Features

Shifts & Scheduling

4/5 features

Time Tracking

4/5 features

Analytics & Benchmarking

4/5 features

Tasks & Checklists

4/5 features

Messaging & Communication

4/5 features

Unifocus Reviews Summary

4.2
Very Good
37 reviews
Ease of Use
4.0/5
Customer Support
4.2/5
ROI
4.1/5
Implementation
4.0/5

Recommended by

Luxury Hotels 86% recommended by 28 Luxury Hotels
Resorts 82% recommended by 25 Resorts
Branded Hotels 89% recommended by 18 Branded Hotels
Bed & Breakfast & Inns 80% recommended by 14 Bed & Breakfast & Inns
Boutiques 89% recommended by 11 Boutiques
Airport/Conference Hotels 88% recommended by 10 Airport/Conference Hotels
City Center Hotels 79% recommended by 10 City Center Hotels
Extended Stay & Serviced Apartments 96% recommended by 7 Extended Stay & Serviced Apartments
Limited Service & Budget Hotels 87% recommended by 7 Limited Service & Budget Hotels
RV Parks & Campgrounds 93% recommended by 3 RV Parks & Campgrounds
Motels 100% recommended by 2 Motels
Casinos 95% recommended by 2 Casinos
Hostels 80% recommended by 1 Hostels

Achievements

Trending Product

This vendor's trending score is rising, Unifocus is the #4 most trending product in the Scheduling & Labor Management category (out of 25) and the #354 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Unifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Unifocus Pricing

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

9

References

0

Featured Customers

Unifocus Case Studies

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Unifocus doesn’t have any case studies available

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Unifocus redefines what’s possible in hospitality workforce management. With intelligent tools for predictive staffing, real-time scheduling, and streamlined task management, Unifocus empowers hotels to operate smarter, drive revenue, and elevate guest satisfaction—all in one powerful platform. Built to seamlessly integrate and deliver actionable insights, Unifocus is the change every hotel needs to reach its next level of efficiency and service excellence.

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Unifocus Housekeeping streamlines daily housekeeping activities resulting in double-digit improvements in staff productivity, higher guest satisfaction, and a massive reduction in the hotel’s carbon footprint. It receives data from and updates the PMS in real-time. It integrates with Scheduling, Time & Attendance, Guest Messaging and the rest of the suite for seamless workflows Our mobile-first tools are simple to use, so managers and team members can complete tasks with efficiency and ease.

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Unifocus Operations, formerly known as Knowcross, is an all-in-one platform designed to enhance hotel operations. It provides robust tools for managing housekeeping, maintenance, and guest requests, ensuring smooth and efficient workflows. With real-time tracking, automated task assignments, and insightful analytics, Unifocus Operations streamlines daily operations, improves staff productivity, and boosts guest satisfaction, making it an indispensable tool for modern hotels.

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Unifocus Reviews

Hotelier Rating

Excellent
29
Very Good
6
Average
8
Poor
2
Terrible
3

Property Size

  • X-Small (5)
  • Small (1)
  • Medium (4)
  • Large (9)
  • X-Large (29)

Country

  • United States of America
    United States of America
    (30)
  • United Kingdom
    United Kingdom
    (5)
  • Canada
    Canada
    (4)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)
  • Germany
    Germany
    (1)
  • Switzerland
    Switzerland
    (1)
  • Philippines
    Philippines
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Japan
    Japan
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (6)

Hoteliers say

Hoteliers like UniFocus for its user-friendly interface, robust ticketing and labor management capabilities, and seamless integration with PMS and other systems. The software facilitates efficient communication between departments, allowing for better guest service and operational efficiency. Critical insights include its capability to manage a large workforce, forecast labor needs accurately, and provide detailed labor reports. However, some users find the speed of the system sluggish at times, and there are calls for improved user interface design and faster load times. The new version has both admirers and detractors, particularly regarding its usability and feature set.

AI-generated from the text of customer reviews

Labor Management
User-Friendly Interface
Customization Needs
Training and Support
Seamless Integration
Speed and Responsiveness
Advanced Labor Forecasting
New Version Criticisms
Ticketing System
Communication Between Departments

Looking for specific info?

10

Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management

Leisure Manager from 200 to 499 room Boutique in Canaston Wood (United Kingdom)

Verified
7 months ago
Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in d...
Country United Kingdom
Leisure Manager
X-Large Hotel
Share review
10

Best system

from 1 to 4 room Casino in Las Vegas (United States of America)

Verified
14 months ago
Great Tool for labor management and control because our managers must check and approved all punches on a daily basis.
Country United States of America
X-Small Hotel
Share review
8

Great time management tools.

from 100 to 199 room Luxury Hotel in Naples (United States of America)

Verified
14 months ago
Quick Ease of use Productivity tracking Quick view of employees on duty and current hours against scheduled times Pretty similar to the old format so easy to adjust to the new changes
Country United States of America
Large Hotel
Share review
10

Great platform for in-depth labor management

Director, Platform Technology from 25-49 room Bed & Breakfast & Inn in Dauphin Island (United States of America)

Verified
2 years ago
The platform has endless capability to manage labor at the most minute level; but is only as complex as you need it to be. It works equally well for our most limited-service properties and our full-service, large-staff properties. The capabilities of the system to plan, schedule, and analyze labor is quite astounding. Also, the platform ha...
Country United States of America
Director, Platform Technology
Medium Hotel
Share review
5

LMS Review

People Leader (HR Manager) from 200 to 499 room Branded Hotel in Kansas City (United States of America)

Verified
2 years ago
forecasting and talks with HCM and payroll system. includes the weather and predicts traffic volumes for the week. Each Department owns their schedule.
Country United States of America
People Leader (HR Manager)
X-Large Hotel
Share review
0

Clunky and Outd

General Manager from 50-74 room City Center Hotel in Los Angeles (United States of America)

Verified
2 years ago
There is nothing to like about this program. It is insanely slow. Most changes require a refresh akin to loading a new webpage. It’s not intuitive at all. The labor need predictions are wildly inaccurate. A far better program is Sling.
Country United States of America
General Manager
Medium Hotel
Share review
9

Allows me to review labor hours in accordance to business volume

Head Golf Professional from 200 to 499 room Boutique in Dallas (United States of America)

Verified
2 years ago
It is great insight as to where I am short or over on my labor standards in accordance to guest volume
Country United States of America
Head Golf Professional
X-Large Hotel
Share review
1

Difficult to navigate

Head Golf Professional from 75-99 room Resort in Spring Green (United States of America)

Verified
2 years ago
I don't find it particularly useful overall. It is hard to navigate and even more difficult to learn how to use.
Country United States of America
Head Golf Professional
Large Hotel
Share review
7

I like how the system calculates labor for the day and week in comparison to the projected labor.

Food & Beverage Director from 1 to 4 room Boutique in Branson (United States of America)

Verified
2 years ago
I like that the system is user friendly for scheduling as far as using copy/paste for shifts and dragging them over to change the day.
Country United States of America
Food & Beverage Director
X-Small Hotel
Share review
10

LMS Private Club F&B Operations

Director of Food and Beverage from 10 to 24 room Luxury Hotel in London (United Kingdom)

Verified
2 years ago
User friendly. Doensnt take a lot of time to update and immediately the data is saved and overview of the scehduling needs avaikable within a short time.
Country United Kingdom
Director of Food and Beverage
Small Hotel
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News

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Unifocus

4 months ago

Empowering Hospitality through Flexibility: How to Tackle the New Workforce Reality with the Flexible Working Act

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Unifocus

4 months ago

Smart Labor Management in Hospitality: Leveraging Predictive Analytics

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Unifocus

7 months ago

Compliance and Security in Workforce Management Systems

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Unifocus

10 months ago

Maximizing Hotel ROI Through Strategic Workforce Management

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Unifocus

10 months ago

How to Improve Staff Planning with a Labor Forecasting System

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Unifocus

1 year ago

Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs

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Unifocus

2 years ago

KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology

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Unifocus

2 years ago

Unifocus Helps Prepare Future Hospitality Leaders with Donation of Labor Management Technology to The Union Club Hotel at Purdue University, Autograph Collection

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Unifocus

2 years ago

Unifocus Announces Moneesh Arora as Chief Executive Officer

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Unifocus

3 years ago

Unifocus Releases Latest Innovative Features to Level Up Workforce Management

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Unifocus

3 years ago

Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software

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Unifocus

3 years ago

Unifocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

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More About Unifocus

UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.

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Support

Unverified

Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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