Unifocus

4.2 (37 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Streamlining Hospitality Operations with Intelligent Workforce Management

Ratings Summary

4.2
Very Good
Ease of Use
4.0/5
Customer Support
4.2/5
ROI
4.1/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unifocus is the #4 most trending product in the Scheduling & Labor Management category (out of 25) and the #280 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Unifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Unifocus
Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
Unifocus offers an all-in-one workforce management and operations platform designed specifically for hotels. It helps improve efficiency by automating labor forecasting, scheduling, and task management while enhancing guest satisfaction through real-time communication and service prioritization. With robust analytics and seamless integration with your existing systems, Unifocus ensures optimal staffing levels and streamlined operations.

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Capabilities

Automates budgeting, forecasting, and scheduling processes

Assign tasks to staff intelligently in real-time.

Features

Shifts & Scheduling

4/5 features

Time Tracking

4/5 features

Analytics & Benchmarking

4/5 features

Tasks & Checklists

4/5 features

Messaging & Communication

4/5 features

Pricing

Pricing Available By Request

Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

9

References

0

Featured Customers

Success Stories

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Unifocus doesn’t have any case studies available

Popularity by Segment

Size

7 | X-Small (1-9 room)

1 | Small (10-24 room)

1 | Medium (25-74 room)

10 | Large (75-199 room)

26 | X-Large (200+ room)

Country

30 | United States of America

4 | Canada

4 | United Kingdom

1 | Lebanon

1 | Singapore

1 | Thailand

1 | Philippines

1 | Hong Kong

1 | Japan

Type

17 | Resorts

16 | Luxury Hotels

14 | Branded Hotels

8 | Bed & Breakfast & Inns

7 | Airport/Conference Hotels

6 | City Center Hotels

5 | Extended Stay & Serviced Apartments

3 | Boutiques

3 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Casinos

1 | Hostels

1 | Motels

Region

34 | North America

6 | Asia Pacific

4 | Europe

Category

37 | Scheduling & Labor Management

8 | Housekeeping Software

2 | Staff Collaboration Tools

More Products by Unifocus

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https://ucarecdn.com/20c71b65-bd7a-4c7c-92d0-359183278349/
https://ucarecdn.com/b8e1a146-c6c7-46c2-b901-ce96fc09b53d/

Hotelier Rating

Excellent
26
Very Good
6
Average
8
Poor
2
Terrible
3

Property Size

  • X-Small (7)
  • Small (1)
  • Medium (1)
  • Large (10)
  • X-Large (26)

Country

  • United States of America
    United States of America
    (30)
  • Canada
    Canada
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • Lebanon
    Lebanon
    (1)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)
  • Philippines
    Philippines
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (34)
  • Europe
    Europe
    (4)
  • Asia Pacific
    Asia Pacific
    (6)

Hoteliers say

NEW AI Review summary

Hoteliers like UniFocus for its user-friendly interface, robust ticketing and labor management capabilities, and seamless integration with PMS and other systems. The software facilitates efficient communication between departments, allowing for better guest service and operational efficiency. Critical insights include its capability to manage a large workforce, forecast labor needs accurately, and provide detailed labor reports. However, some users find the speed of the system sluggish at times, and there are calls for improved user interface design and faster load times. The new version has both admirers and detractors, particularly regarding its usability and feature set.

AI-generated from the text of customer reviews

Labor Management
User-Friendly Interface
Customization Needs
Training and Support
Seamless Integration
Speed and Responsiveness
Advanced Labor Forecasting
New Version Criticisms
Ticketing System
Communication Between Departments
10

Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management

Leisure Manager from 200 to 499 room Resort in (United Kingdom)

Verified
2 months ago
Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in d...
Country United Kingdom
Leisure Manager
X-Large Hotel
10

Best system

from 200 to 499 room City Center Hotel in Chicago (United States of America)

Verified
9 months ago
Great Tool for labor management and control because our managers must check and approved all punches on a daily basis.
Country United States of America
X-Large Hotel
8

Great time management tools.

from 100 to 199 room Luxury Hotel in Naples (United States of America)

Verified
9 months ago
Quick Ease of use Productivity tracking Quick view of employees on duty and current hours against scheduled times Pretty similar to the old format so easy to adjust to the new changes
Country United States of America
Large Hotel
10

Great platform for in-depth labor management

Director, Platform Technology from 500+ room Branded Hotel in Gulf Breeze (United States of America)

Verified
2 years ago
The platform has endless capability to manage labor at the most minute level; but is only as complex as you need it to be. It works equally well for our most limited-service properties and our full-service, large-staff properties. The capabilities of the system to plan, schedule, and analyze labor is quite astounding. Also, the platform ha...
Country United States of America
Director, Platform Technology
X-Large Hotel
5

LMS Review

People Leader (HR Manager) from 1 to 4 room City Center Hotel in Parkville (United States of America)

Verified
2 years ago
forecasting and talks with HCM and payroll system. includes the weather and predicts traffic volumes for the week. Each Department owns their schedule.
Country United States of America
People Leader (HR Manager)
X-Small Hotel
0

Clunky and Outd

General Manager from 500+ room City Center Hotel in Los Angeles (United States of America)

Verified
2 years ago
There is nothing to like about this program. It is insanely slow. Most changes require a refresh akin to loading a new webpage. It’s not intuitive at all. The labor need predictions are wildly inaccurate. A far better program is Sling.
Country United States of America
General Manager
X-Large Hotel
9

Allows me to review labor hours in accordance to business volume

Head Golf Professional from 1 to 4 room in Dallas (United States of America)

Verified
2 years ago
It is great insight as to where I am short or over on my labor standards in accordance to guest volume
Country United States of America
Head Golf Professional
X-Small Hotel
1

Difficult to navigate

Head Golf Professional from 1 to 4 room in Suwanee (United States of America)

Verified
2 years ago
I don't find it particularly useful overall. It is hard to navigate and even more difficult to learn how to use.
Country United States of America
Head Golf Professional
X-Small Hotel
7

I like how the system calculates labor for the day and week in comparison to the projected labor.

Food & Beverage Director from 10 to 24 room in Brighton (United States of America)

Verified
2 years ago
I like that the system is user friendly for scheduling as far as using copy/paste for shifts and dragging them over to change the day.
Country United States of America
Food & Beverage Director
Small Hotel
10

LMS Private Club F&B Operations

Director of Food and Beverage from 1 to 4 room in (Lebanon)

Verified
2 years ago
User friendly. Doensnt take a lot of time to update and immediately the data is saved and overview of the scehduling needs avaikable within a short time.
Country Lebanon
Director of Food and Beverage
X-Small Hotel
  • 1
  • 2
  • 3
  • 4

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More About Unifocus

UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.

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Support

Unverified

Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Responsiveness

Excellent

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