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Unifocus
4.2 (37 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Unifocus
Ranked 4 (out of 26) in Scheduling & Workforce Management
A Game-Changer for Hospitality: Reimagine Workforce Management with Unifocus
86% recommended by 44 hotels
Bell - AI powered product analyst
I analyzed all of Unifocus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like UniFocus for its user-friendly interface, robust ticketing and labor management capabilities, and seamless integration with PMS and other systems. The software facilitates efficient communication between departments, allowing for better guest service and operational efficiency. Critical insights include its capability to manage a large workforce, forecast labor needs accurately, and provide detailed labor reports. However, some users find the speed of the system sluggish at times, and there are calls for improved user interface design and faster load times. The new version has both admirers and detractors, particularly regarding its usability and feature set.
What Types of Hotels Unifocus is Popular For
Size
2 | X-Small (1-9 room)
1 | Small (10-24 room)
4 | Mid-Sized (25-74 room)
10 | Large (75-199 room)
32 | X-Large (200+ room)
Country
31 | United States of America
5 | United Kingdom
4 | Canada
1 | Singapore
1 | Thailand
1 | Germany
1 | Switzerland
1 | Philippines
1 | Hong Kong
1 | Japan
1 | China
Type
29 | Luxury Hotels
25 | Resorts
19 | Branded Hotels
15 | Bed & Breakfast & Inns
11 | Boutiques
11 | City Center Hotels
11 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
7 | Limited Service & Budget Hotels
4 | RV Parks & Campgrounds
2 | Casinos
2 | Motels
1 | Hostels
Region
35 | North America
7 | Europe
6 | Asia Pacific
Category
37 | Scheduling & Workforce Management
11 | Housekeeping Software
4 | Staff Collaboration Tools
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What is Unifocus?
Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
UniFocus is a comprehensive workforce management and operations platform tailored specifically for the hospitality industry. It excels in automating labor forecasting, scheduling, and task management, thereby enhancing operational efficiency and guest satisfaction. Hoteliers find its user-friendly interface intuitive, and the software’s robust capabilities allow for efficient communication between departments for better service delivery. UniFocus integrates seamlessly with Property Management Systems (PMS) and other key systems, ensuring smooth operations. It offers critical insights into workforce management, accurately forecasting labor needs, and generating detailed labor reports to optimize staffing levels.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Unifocus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Unifocus Reviews Analyzed: 37
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Unifocus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Unifocus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Unifocus's Provided Description:
"Unifocus redefines what’s possible in hospitality workforce management. With intelligent tools for predictive staffing, real-time scheduling, and streamlined task management, Unifocus empowers hotels to operate smarter, drive revenue, and elevate guest satisfaction—all in one powerful platform. Built to seamlessly integrate and deliver actionable insights, Unifocus is the change every hotel needs to reach its next level of efficiency and service excellence."
FAQs
Capabilities
Automates budgeting, forecasting, and scheduling processes
Automates budgeting, forecasting, and scheduling processes
o Unifocus' cutting-edge platform intelligently automates budgeting, forecasting, and scheduling in one seamless solution. By considering employee availability, overtime, and seniority, the system creates compliant schedules that not only optimize staff utilization but also significantly reduce operational costs. Elevate your workforce management with Unifocus and save 6-8% in labor cost.
Assign tasks to staff intelligently in real-time.
Assign tasks to staff intelligently in real-time.
o Unifocus empowers hotels and hospitality businesses with its intelligent task assignment capability- seamlessly managing housekeeping, guest requests, and maintenance checklists. This ensures efficient operations by directing each assignment to the most suitable staff members. With this smart solution, hotels can optimize their workforce, streamline guest services, and maintain their hotel properties at peak performance, ultimately enhancing the overall guest experience and operational efficiency.
Features
Shifts & Scheduling
4/5 features
Time Tracking
4/5 features
Analytics & Benchmarking
4/5 features
Tasks & Checklists
4/5 features
Messaging & Communication
4/5 features
Benefits Management
4/5 features
Unifocus Reviews Summary
Ease of Use
4.0/5
Customer Support
4.2/5
ROI
4.1/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Unifocus is the #4 most trending product in the Scheduling & Workforce Management category (out of 26) and the #249 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreUnifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Unifocus Pricing
Pricing Available By Request
Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Unifocus Case Studies
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References
"Rather than waiting and reallocating the rooms manually as the demand changes, KNOW Housekeeping allows us to prioritise the rooms as per the actual demand and concentrate on the cleaning the rooms where the demand is high making us more efficient"
Ed Richards
Hotel Manager @
St. James’ Court, London
"With KNOW Housekeeping allocation of rooms in the morning is a lot simpler and room priorities can be changed instantly. The best part is this can all be done through desktop, so supervisors don’t have to be wandering around the floors to find maids and changed their sheets around, it can all be done through systems and instantly."
Simon Shaw
Hotel Manager @
Holiday Inn London - Heathrow M4,Jct.4, An IHG Hotel
"All areas seem to have benefitted in some aspect of time efficiency. The time off request process, however, is possibly the largest win in terms of cutting time and improving communication. Associates are able to submit a request and check the status of it anytime, anywhere."
Justin Payne
Assistant General Manager @
"All the associates who have gone through orientation get excited to hear about using a central platform for scheduling and knowing that they can view everything on their phones whenever they want."
Andrea Jackson
Director of Services @
"The associates’ ability to request off, change availability, pick up shifts, etc., And the managers’ ability to approve and reject requests so quickly, sometimes instantly, makes the communication simple and clear. Less time spent behind a desk working on schedules equals more time on the marble."
Justin Weeks
Assistant General Manager @
"Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at UniFocus to know just how stellar it has been to work with you. A+ rating, no question."
Elliot Brandt
Corporate Mgr. of Onsite & Operations Programs @
"We rely heavily on the mobile app as an extension to labor scheduler. It streamlines a lot of paper-driven, administrative tasks"
Vincent Hubrich
Dir. Of Productivity Improvement @
"Time & attendance helped the staff be even more effective because employees sometimes have more than one job code or department. UniFocus T&A machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. UniFocus T&A can be customized to the work rules for your area."
Andre Zotoff
VP of Asset Management @
HOTEL STRATEGIC INN PURI
"Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using the system. Additionally, UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term."
Tom Healy
COO and Executive VP of Asset Management @
Diamond Rock Hospitality Co
Featured Customers
Unifocus doesn’t have any featured customers available
More Products by Unifocus
Hotelier Rating
Looking for specific info?
10
Excellent product! Streamlined Operations with UniFocus: A Must-Have for Hotel Management
Leisure Manager from 200 to 499 room Boutique in Canaston Wood (United Kingdom)
Verified
14 months ago
Ease of use, the front end is simple and even the back end is easy to navigate. the ticketing system is simplistic and creates an easier focus for the team. working with our PMS through an API to allow us easy access to our guests visit information, we can log and see issues with each lodge/room and we can allow our team to have a more in d...
United Kingdom
United Kingdom
Leisure Manager
X-Large Hotel
10
Best system
from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
2 years ago
Great Tool for labor management and control because our managers must check and approved all punches on a daily basis.
United States of America
United States of America
X-Large Hotel
8
Great time management tools.
from 100 to 199 room Luxury Hotel in Naples (United States of America)
Verified
2 years ago
Quick
Ease of use
Productivity tracking
Quick view of employees on duty and current hours against scheduled times
Pretty similar to the old format so easy to adjust to the new changes
United States of America
United States of America
Large Hotel
10
Great platform for in-depth labor management
Director, Platform Technology from 25-49 room Bed & Breakfast & Inn in Dauphin Island (United States of America)
Verified
3 years ago
The platform has endless capability to manage labor at the most minute level; but is only as complex as you need it to be. It works equally well for our most limited-service properties and our full-service, large-staff properties. The capabilities of the system to plan, schedule, and analyze labor is quite astounding. Also, the platform ha...
United States of America
United States of America
Director, Platform Technology
Mid-Sized Hotel
5
LMS Review
People Leader (HR Manager) from 200 to 499 room Branded Hotel in Kansas City (United States of America)
Verified
3 years ago
forecasting and talks with HCM and payroll system. includes the weather and predicts traffic volumes for the week. Each Department owns their schedule.
United States of America
United States of America
People Leader (HR Manager)
X-Large Hotel
0
Clunky and Outd
General Manager from 50-74 room City Center Hotel in Los Angeles (United States of America)
Verified
3 years ago
There is nothing to like about this program. It is insanely slow. Most changes require a refresh akin to loading a new webpage. It’s not intuitive at all. The labor need predictions are wildly inaccurate. A far better program is Sling.
United States of America
United States of America
General Manager
Mid-Sized Hotel
9
Allows me to review labor hours in accordance to business volume
Head Golf Professional from 200 to 499 room Boutique in Dallas (United States of America)
Verified
3 years ago
It is great insight as to where I am short or over on my labor standards in accordance to guest volume
United States of America
United States of America
Head Golf Professional
X-Large Hotel
1
Difficult to navigate
Head Golf Professional from 75-99 room Resort in Spring Green (United States of America)
Verified
3 years ago
I don't find it particularly useful overall. It is hard to navigate and even more difficult to learn how to use.
United States of America
United States of America
Head Golf Professional
Large Hotel
7
I like how the system calculates labor for the day and week in comparison to the projected labor.
Food & Beverage Director from 1 to 4 room Boutique in Branson (United States of America)
Verified
3 years ago
I like that the system is user friendly for scheduling as far as using copy/paste for shifts and dragging them over to change the day.
United States of America
United States of America
Food & Beverage Director
X-Small Hotel
10
LMS Private Club F&B Operations
Director of Food and Beverage from 10 to 24 room Luxury Hotel in London (United Kingdom)
Verified
3 years ago
User friendly. Doensnt take a lot of time to update and immediately the data is saved and overview of the scehduling needs avaikable within a short time.
United Kingdom
United Kingdom
Director of Food and Beverage
Small Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Unifocus hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Unifocus
2 months ago
The Silent Killer of Hotel Profits? Broken Inventory Management
Unifocus
2 months ago
Unifocus Launches Inventory Module for Hospitality Operations
Unifocus
10 months ago
Reimagining Budget Management: Navigating Wage Increases in the Hospitality Sector
Unifocus
10 months ago
Empowering Hospitality through Flexibility: How to Tackle the New Workforce Reality with the Flexible Working Act
Unifocus
10 months ago
Smart Labor Management in Hospitality: Leveraging Predictive Analytics
Unifocus
1 year ago
Compliance and Security in Workforce Management Systems
Unifocus
1 year ago
Maximizing Hotel ROI Through Strategic Workforce Management
Unifocus
1 year ago
How to Improve Staff Planning with a Labor Forecasting System
Unifocus
1 year ago
Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs
Unifocus
2 years ago
KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology
Unifocus
3 years ago
Unifocus Helps Prepare Future Hospitality Leaders with Donation of Labor Management Technology to The Union Club Hotel at Purdue University, Autograph Collection
Unifocus
3 years ago
Unifocus Announces Moneesh Arora as Chief Executive Officer
Unifocus
3 years ago
Unifocus Releases Latest Innovative Features to Level Up Workforce Management
Unifocus
3 years ago
Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software
Unifocus
3 years ago
Unifocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross
More About Unifocus
UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.
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Support
Unverified
Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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