UniFocus

Ranked 3 (out of 23) in Scheduling & Labor Management

Scheduling & Labor Management

Integrated, innovative workforce management tools making easy work of labor management, time and att...

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
86%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 23 in Scheduling & Labor Management

Ease of Use
4.2/5
ROI
4.4/5
Implementation
4.2/5
Customer Support
4.3/5
Verified Customer Support

UniFocus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 10 verified reviews
    77%
  • Luxury Hotels 4 verified reviews
    73%
  • Extended Stay & Serviced Apartments 4 verified reviews
    93%
  • Branded Hotels 3 verified reviews
    100%
  • City Center Hotels 2 verified reviews
    85%
  • Motels 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • company.hotel_type_standart 1 verified reviews
    80%
  • Airport/Conference Hotels 1 verified reviews
    100%

UniFocus Overview

UniFocus Overview

UniFocus is a well-established innovator in labor-management solutions, time and attendance systems, employee engagement and customer satisfaction. Our tools leverage UniFocus's deep well of industry expertise to make easy work of labor forecasting, budgeting, scheduling and compliance. Our integrations mean that our cloud-based tools can connect to your existing systems and provide powerful busin...

About UniFocus View website

Founded in 1998 | Headquarters in Carrollton United States | 143 employees

UniFocus decision-making technology offers best-in-class workforce management tools that make managers smarter.

Other Products by UniFocus

1/2

Integrates with

  • Hotel CRM & Email Marketing
  • Business Intelligence
  • Scheduling & Labor Management
Browse integrations (9 verified)

What customers love about UniFocus

Like 86% recommend

General Accountant- Watson Coordinator from Luxury Hotels

Great software for forecasting operational needs. User friendly and very informative.

Financial Analyst from Other

- able to manage labor to complex standards - able to apply the correct rules according to state lawas

Operations Support Manager from

Great tool to help stay on Budget for Payroll. So many reports to analyze. Easy to use.

Operations Manager from Resorts

I am very familiar with the time and attendance portion of the product and less so with the labor mgmt system (which we are currently implementing). My favorite aspect of Unifocus' T&A product is the intuitiveness of the...

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Expert Q&A and Partner Recommendations

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Recommended by

Features

Other

14/14 features

Want to go behind the scenes and see how UniFocus works?

Clients & references

References & testimonials

Testimonial avatar
Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using...
Tom Healy COO and Executive VP of Asset Management at the Diamond Rock Hospitality Co
Testimonial avatar
Time & attendance helped the staff be even more effective because employees sometimes have more than one job code or department. UniFocus T&A machines help them punch in/out in the right department an...
Andre Zotoff VP of Asset Management at the Strategic Hotels & Resorts, Inc

Featured partners

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Case studies

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Puerto Rico

29 Verified UniFocus Reviews

Likelihood to Recommend
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November 18, 2021

UniFocus Review: Great customer support

Senior Accountant from Luxury Hotels in Chatham (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The labor reports are easy to read and understand. Also the scheduling module is very user friendly and easy to follow.

What do you dislike or think could be improved?

The new updated version of unifocus is very confusing, items are difficult to find. The previous version was more simple and easy to follow.

Customer Support
5
Ease of Use
3
Value for money
n/a
Implementation
5

October 20, 2021

UniFocus Review: Great platform

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The user-friendly mechanism. The navigating of the the tabs is easy. Everything is visible and ready for use. Thumbs up 👍

What do you dislike or think could be improved?

So far I am satisfied with the use of the platform. Easy log in, easy navigation and things visible. I couldn’t ask for more.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2021

UniFocus Review: Great time management tools.

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Quick Ease of use Productivity tracking Quick view of employees on duty and current hours against scheduled times Pretty similar to the old format so easy to adjust to the new changes

What do you dislike or think could be improved?

scheduling section of the new format. Not as user friendly as last version. Icons do not react when trying to copy schedules causing loss of time on an easy task.

Customer Support
4
Ease of Use
3
Value for money
4
Implementation
5

October 20, 2021

UniFocus Review: Best system

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great Tool for labor management and control because our managers must check and approved all punches on a daily basis.

What do you dislike or think could be improved?

Sometimes the system is slow, especially when the department managers approving the punches/scheduling/ fixing time or miss punches, . With that being said, a little more speed will be great.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2021

UniFocus Review: Great Software

general manager from Limited Service & Budget Hotels in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

*Easy to use, easy to train your team, log in anywhere. *Great support teams, all concerns addressed fast! *Easy to integrate, reports export quickly

What do you dislike or think could be improved?

Needs teem member access, team members should be able to review schedules and hours worked remotely. Allow changes in system, it may just be my access is restricted but changing dates should be able to co...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 17, 2021

UniFocus Review: Terrible user experience with upgraded version of Unifocus scheduler

Director, Housekeeping from Resorts in Banff (Canada)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

- ability to forecast hours and link to budget - has potential to make experience seamless if works properly - nothing else

What do you dislike or think could be improved?

- UX design in the new version is absolutely terrible. Why is everything so blue - Takes more screen space - Multiple choice copy and paste option was very useful but got removed - Interface is slow a...

Customer Support
3
Ease of Use
1
Value for money
n/a
Implementation
n/a
arrow review On Dec 10, 2021 Eddie H. from UniFocus replied:
 I just checked your position with assignments and am able to schedule at that level.  I will contact... 

Pricing

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UniFocus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing