Knowcross (by Unifocus)
4.7 (2 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Knowcross (by Unifocus)
Unranked in Staff Collaboration Tools
Guest Service Management, Houskeeping Software, Guest Data on Smartphones, Guest Complaint Management - Service Breakdown, Preventive Maintenance, and Hotel Checklists
84% recommended by 39 hotels
More than 50% of Unifocus’s reviews come from United States of America.
Ratings Summary
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
4.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Knowcross (by Unifocus) is the #10 most trending product in the Staff Collaboration Tools category (out of 51) and the #437 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreUnifocus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Knowcross (by Unifocus)
Founded in 1998 | Headquarters in Carrollton (United States) | 143 employees
Unifocus’ (formerly Knowcross) workforce management platform helps manage daily hotel operations. Replacing multiple-point solutions, Unifocus automates forecasts and schedules based on business demand, employee availability, service standards, and work rules. Staff is aligned with a powerful Time and Attendance module that automates shift swaps and updates availability. Once scheduled, the staff operates efficiently within the dynamic operations suite that streamlines housekeeping, guest requests, and maintenance – all from a mobile app people love to use.
Capabilities
Unifocus doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Pricing
Pricing Available By Request
Unifocus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Unifocus doesn’t have any case studies available
References
"Rather than waiting and reallocating the rooms manually as the demand changes, KNOW Housekeeping allows us to prioritise the rooms as per the actual demand and concentrate on the cleaning the rooms where the demand is high making us more efficient"
Ed Richards
Hotel Manager @
St. James’ Court, London
"With KNOW Housekeeping allocation of rooms in the morning is a lot simpler and room priorities can be changed instantly. The best part is this can all be done through desktop, so supervisors don’t have to be wandering around the floors to find maids and changed their sheets around, it can all be done through systems and instantly."
Simon Shaw
Hotel Manager @
Holiday Inn London - Heathrow M4,JCT.4, an IHG Hotel
"All areas seem to have benefitted in some aspect of time efficiency. The time off request process, however, is possibly the largest win in terms of cutting time and improving communication. Associates are able to submit a request and check the status of it anytime, anywhere."
Justin Payne
Assistant General Manager @
"All the associates who have gone through orientation get excited to hear about using a central platform for scheduling and knowing that they can view everything on their phones whenever they want."
Andrea Jackson
Director of Services @
"The associates’ ability to request off, change availability, pick up shifts, etc., And the managers’ ability to approve and reject requests so quickly, sometimes instantly, makes the communication simple and clear. Less time spent behind a desk working on schedules equals more time on the marble."
Justin Weeks
Assistant General Manager @
"Thank you on behalf of the Great Wolf organization for your amazing partnership. This has been an amazing relationship, and I would like all the trainers and folks at UniFocus to know just how stellar it has been to work with you. A+ rating, no question."
Elliot Brandt
Corporate Mgr. of Onsite & Operations Programs @
"We rely heavily on the mobile app as an extension to labor scheduler. It streamlines a lot of paper-driven, administrative tasks"
Vincent Hubrich
Dir. Of Productivity Improvement @
"Time & attendance helped the staff be even more effective because employees sometimes have more than one job code or department. UniFocus T&A machines help them punch in/out in the right department and gives the managers visibility. The system also handles work rules and saves money, as rules can be very complicated with lots of variables. UniFocus T&A can be customized to the work rules for your area."
Andre Zotoff
VP of Asset Management @
Strategic Hotels & Resorts, Inc
"Our decision to implement UniFocus in all hotels in our portfolio was simple – we saw significant productivity improvements in properties using UniFocus for workforce management over those not using the system. Additionally, UniFocus brings a unique skill set to ensure that we develop and set effective operational standards to help us achieve even better results long-term."
Tom Healy
COO and Executive VP of Asset Management @
Diamond Rock Hospitality Co
Featured Customers
Unifocus doesn’t have any featured customers available
Popularity by Segment
Size
5 | X-Small (1-9 room)
1 | Small (10-24 room)
12 | Large (75-199 room)
24 | X-Large (200+ room)
Country
30 | United States of America
4 | Canada
2 | United Kingdom
1 | Puerto Rico
1 | Lebanon
1 | Singapore
1 | Thailand
1 | Philippines
1 | Hong Kong
1 | Japan
Type
14 | Luxury Hotels
14 | Resorts
11 | Branded Hotels
5 | City Center Hotels
5 | Extended Stay & Serviced Apartments
3 | Bed & Breakfast & Inns
3 | Airport/Conference Hotels
2 | RV Parks & Campgrounds
1 | Casinos
1 | Hostels
1 | Limited Service & Budget Hotels
1 | Motels
Region
34 | North America
6 | Asia Pacific
2 | Europe
1 | Central America
Category
36 | Scheduling & Labor Management
6 | Housekeeping Software
2 | Staff Collaboration Tools
More Products by Unifocus
Hotelier Rating
10
Easy & Convinieance
Security Manager from 200 to 499 room Extended Stay & Serviced Apartment in (Thailand)
Verified
13 months ago
Easy and convenience in the system, easy recorded and tracks with tasks assignment. the system very helpful for work and environmental.
Thailand
Thailand
Security Manager
X-Large Hotel
9
Overall Great Experience!!
Front Office Manager from 500+ room Luxury Hotel in Singapore (Singapore)
Verified
5 years ago
- A straightforward system that is easy to use.
- Able to churn statistics easily and reports are easy to understand as well.
- Customer support is also prompt.
- Being able to use the checklist on the go is useful for operations people.
Singapore
Singapore
Front Office Manager
X-Large Hotel
- 1
It looks like Unifocus is not recommended by any hotels
Check out the top 10 most recommended Unifocus alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Unifocus hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsPosts
Unifocus
2 months ago
Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs
Unifocus
1 year ago
KSL Resorts Maintains Growth Trajectory with UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology
Unifocus
1 year ago
Unifocus Helps Prepare Future Hospitality Leaders with Donation of Labor Management Technology to The Union Club Hotel at Purdue University, Autograph Collection
Unifocus
1 year ago
Unifocus Announces Moneesh Arora as Chief Executive Officer
Unifocus
2 years ago
Unifocus Releases Latest Innovative Features to Level Up Workforce Management
Unifocus
2 years ago
Curator Hotel & Resort Collection Partners with UniFocus for Labor Management and Time and Attendance Software
Unifocus
2 years ago
Unifocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross
More About Unifocus
UniFocus, based in Carrollton, near Dallas, Texas, provides a suite of products and services in the hotel technology space, focusing on workforce management and labor optimization. Led by Moneesh Arora, the company's solutions aim to streamline hotel operations, enhance guest satisfaction, and improve profitability. UniFocus' primary offering is its workforce management platform, a user-friendly system that allows hoteliers to handle various aspects of labor management, including time and attendance, scheduling, forecasting, and budgeting. The platform's real-time functionality assists in making informed decision-making, helping to balance staffing needs with labor costs. The time and attendance system, known as UniFocus Time, is a crucial part of this platform. It provides a reliable time clock and time tracking feature, enabling efficient monitoring of team members' work hours. This system integrates with various human resources (HR) and payroll systems, such as ADP and Paylocity, further enhancing its utility and ease of use. UniFocus also offers an employee engagement module, providing tools to monitor and improve customer satisfaction and employee engagement. Understanding that a motivated team leads to improved guest experiences, this module is designed to support hoteliers in creating a positive work environment. Another notable offering from UniFocus is its consulting services. These services provide expert advice and insights to help hotels optimize their operations and improve their performance in the hospitality industry. UniFocus' solutions extend to task management as well, and they have partnered with Knowcross to provide a comprehensive solution for managing daily tasks and improving operational efficiency. A mobile app is also available, providing on-the-go access to the platform's features and allowing team members to check their schedules, request time off, and more. Regarding pricing, UniFocus offers tailored solutions, and pricing details can be obtained by requesting a price quote on HotelTechReport. Despite occasional glitches, as with any complex software, UniFocus provides dedicated customer support to help resolve any issues promptly and ensure smooth operations. Unifocus supplies a range of software to hotels including: Unifocus Mobile App: Unifocus provides a mobile app that allows hotel staff to access various features and functionality on their smartphones, such as real-time workforce management. Workforce Management: Unifocus offers workforce management solutions that help hotels manage their employees efficiently. This includes time and attendance functionality, labor management, forecasting, scheduling, and budgeting. Unifocus Time Clock: The Unifocus Time Clock is an Android-based application that enables employees to clock in and out, swap shifts, request time off, and receive notifications related to staffing and scheduling. Employee Engagement: Unifocus software helps enhance employee engagement by providing features like notifications, shift swapping, time off requests, and communication tools to foster collaboration and improve employee satisfaction. Attendance Systems: Unifocus provides attendance systems that track hours worked, manage time cards, and streamline the process of recording employee attendance. These systems are often integrated with other HR and payroll platforms like ADP, Paylocity, and Oracle. Cloud-based Management Platform: Unifocus offers a cloud-based management platform that allows hotels to optimize work schedules, make informed decisions, and manage labor costs efficiently. It also integrates with other software and systems used by hotels. User-Friendly Interfaces: Unifocus software is designed to be user-friendly, with intuitive interfaces that make it easy for hotel staff, managers, and human resources personnel to navigate and utilize the various features. API Integration: Unifocus provides API integration capabilities, allowing hotels to connect their Unifocus software with other third-party systems and applications, such as NCR for point-of-sale integration. Customer Support: Unifocus offers customer support services to assist hotels in implementing and maintaining their software solutions, ensuring smooth operations and addressing any issues that may arise. Available on App Stores: Unifocus software, including mobile applications, can be downloaded from app stores such as the App Store for iOS devices (iPhone, iPad) and the Google Play Store for Android devices. Headquarters in Carrollton: Unifocus is headquartered in Carrollton, providing software solutions and support to the hotel industry from their base of operations. Overall, UniFocus offers a comprehensive suite of products and services designed to meet the unique needs of the hospitality and healthcare industries. Its focus on labor management and workforce optimization makes it a valuable partner for businesses seeking to improve their operations, reduce costs, and enhance customer satisfaction.
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Support
Unverified
Unifocus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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