Monscierge Appoints Former Diamond Resorts Director Elena Cormio to Fill New Role of Chief of Customer Experience
Cormio brings over 20 years of experience in guest services and hotel operations to head up Monscierge’s client experience and product fulfillment.
Hospitality technology group Monscierge recently hired veteran industry leader Elena Cormio to fill a new lead role as Chief of Customer Experience. The new position encompasses redesigning a complete client lifecycle that meets the Monscierge brand values of providing hospitality technology that is easy to use and scale, and delivered by a company that is easy to do business with. Earlier this year, Monscierge celebrated 10 years of providing hotels with a strong, scalable hospitality experience platform that makes engagement and communication between hotel guests, staff, and their local merchants a seamless and rewarding experience for all users.
"We’ve spent the past 10 years expanding and innovating our platform, and feel it’s time to enhance our own customer experience, to apply similar strategies and concepts as our hotel clients do for their guests and clients. The best way to do that is to bring in someone from the front lines of actual hotels - who has been on the other side and truly knows how to meet customer expectations successfully. Elena has been extremely successfully in building and procuring the technology pieces to create exceptional hospitality and travel experiences. We are very lucky to have her carry out our mission." - Marcus Robinson, CEO
Cormio’s hospitality portfolio shows her early career began with various hotel operations roles, such as directing front of house and back office operations, to then later taking lead positions within Diamond Resorts™ corporate technology structure, including Director of Business Systems Analysis and then Sr. Director of Application Development. It was during these latter positions where she began working closely with Monscierge teams on various projects for Diamond ResortsTM worldwide.
"I am thrilled to join the Monscierge team during this time of growth, and to have the opportunity to be part of its relentless pursuit of an extraordinary and innovative hospitality experience for both guests and hotel staff alike. Delivering the "wow" is the soul of the Monscierge brand, and I look forward to helping the team realize a consistently successful and sustainable experience to our customers at every point of contact throughout the course of our relationship."
Monscierge latest projects include a scalable, secure in-room entertainment application for guests who want to stream their own television content, while simultaneously including features that provide local recommendations and experiences, hotel amenities and the ability for guests to order food and make requests to the front desk - all from the same device. Monscierge also recently reported on how their latest Connect Staff product launched a new image feature that helps clients such as the Hilton Belfast City break language barriers between members of staff while also collecting on room incidental fees - with both accomplishments ultimately leading them to turn over rooms faster and increase operational efficiencies.