Ranked 1 (out of 40) in Hospitality TV
Hospitality TV
We are a technology firm that promises to increase your communication, guest experience and staff ac...
Ranked #1 out of 40 in Hospitality TV
Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreElegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...
Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...
95% recommend
Director of Engineering
Monscierge has a great team. I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks. Easy access to tech support
Sr. Manager/Solutions Engineer
- Delivering IPTV in an non-proprietary way on an open platform. - App look and feel.
Director of Engineering
Monscierge has a great team.I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks.Easy access to tech support.
What does this product or service do well?
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021
See more answers (6)What differentiates this product or service from the competition?
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021
See more answers (6)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021
See more answers (6)
“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination ...
Monscierge doesn’t have any featured partners
Monscierge doesn’t have any case studies available
May 13, 2022
Director of Operations from Vacation Rentals & Villas in Pensacola (United States of America)
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
It would have been convenient to know ahead of time from Monscierge that when setting up at multi property locations that a multi property room list is needed.
April 27, 2022
Marketing/Graphic Design from Boutiques in Bloomington (United States of America)
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
There are some features of the software itself that I think could be improved. Overall, I would like to see more customization options, like fonts, colors, etc., that would allow us to match the pages to ...
April 18, 2022
COO from Resorts in Fredericksburg (United States of America)
Everybody is knowledgeable and fast. Staff makes it really easy to understand and that's how it should be! Good Job!
It would really nice to have the ability to automate credential s for app services offered by the hotel for when the Apple tvs are reset.
April 13, 2022
General Manager from Motels in Fort Pierce (United States of America)
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
I think this is more on the app side than Monscierge, but sometimes it takes a longer to load certain apps at times. It would be nice to have less stalling.
April 08, 2022
IT Support from Resorts in (United Kingdom)
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always ...
It has only happened twice but it would be nice to be notified when major updates are happening to the MDM as we have reset our devices not knowing the MDM was down due to an update and have were not able...
February 28, 2022
Assistant Office Manager from Other in Canyon Lake (United States of America)
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most g...
It is easy and effective so far, however it would be helpful to be able to automate logins for apps provided by property.
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OPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Owner
We recently hosted an industry open day shortly after launching. Local industry colleagues, regional and national delegates from Tourism bodies attended and our Monscierge / Apple TV solution stole the show. Since laun...