Monscierge (Apple TV for Hospitality)

Ranked 1st (out of 39) in Hospitality TV

Hospitality TV

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 175 reviews
97%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 39 in Hospitality TV

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
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Monscierge (Apple TV for Hospitality) Overview

Monscierge (Apple TV for Hospitality) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

  • Hotel Guest Apps
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (5 verified)

What customers love about Monscierge (Apple TV for Hospitality)

Like 97% recommend

Owner from Bed & Breakfast

We recently hosted an industry open day shortly after launching. Local industry colleagues, regional and national delegates from Tourism bodies attended and our Monscierge / Apple TV solution stole the show. Since laun...

Director of Engineering from Branded

Monscierge has a great team. I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks. Easy access to tech support

Sr. Manager/Solutions Engineer from Other

- Delivering IPTV in an non-proprietary way on an open platform. - App look and feel.

Director of Engineering from Branded

Monscierge has a great team.I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks.Easy access to tech support.

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Welcome page
  • Mini-guide channel banner
  • On-screen hotel services
  • Netflix
  • Hulu
  • YouTube
  • Pandora
  • Device Streaming
  • Folio Review & Checkout
  • Interactive Channel Guide
  • Customizable Branded Interface
  • Device Streaming (iOS Compatible)
  • Device Streaming (Android Compatible)
  • Secure Guest Authentication
  • PMS Integration
  • Wake Up Calls
  • Usage Analytics
  • Guest Messages & Notifications
  • Housekeeping Module
  • Open API
  • On-screen Purchases & Ordering

Want to go behind the scenes and see how Monscierge (Apple TV for Hospitality) works?

Clients & references

References & testimonials

Testimonial avatar
“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination ...
Paul Saxby Marketing Director at the eviivo

Featured partners

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Monscierge doesn’t have any featured partners

Case studies

Study image

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • United Kingdom
  • Canada
  • Mexico
  • Spain
  • U.S. Virgin Islands
  • United Arab Emirates
  • Costa Rica

175 Verified Monscierge Reviews

Likelihood to Recommend
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Jun 17, 2021

Monscierge (Apple TV for Hospitality) Review: A branded, customized solution to make the guest experience simple!

Front Desk Receptionist from Boutique in Los Angeles (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Customization of the platform to make the experience simple for guests and curated local attractions and things to do in the area for guests to visit.

What do you dislike or think could be improved?

Website speed needs to be quicker on load time. Separate the service platforms or make it as it confuses when making changes in the portal and also helps saving time.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Jun 16, 2021

Monscierge (Apple TV for Hospitality) Review: Add information and content remotely and save time

Owner from Vacation Rental in Sherwood Park (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It is great to be able to add information and content to the Apple Tv's remotely as it is time saving and efficient. Also being able to allow guests to submit request to our staff via the Apple TV and bra...

What do you dislike or think could be improved?

It would be nice to be able to edit in the portal that allows changes to all properties with different addresses to save time rather than having to back out and select the other property to make the same ...

Customer support
4
Ease of use
4
Value for money
4
Implementation
4

Jun 16, 2021

Monscierge (Apple TV for Hospitality) Review: Easy to use upgrade to our TV offerings, great experience!

Manager from Boutique in North Wildwood (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Upgrading our TV offerings using Apple TV and the Monscierge universal remotes for guest ease. Mostly filling this out to rave about Marcos who really went above and beyond troubleshooting our pairing iss...

What do you dislike or think could be improved?

So far our experience with Monscierge has been great! We do not have any additional suggestions for improvement at this time.

Customer support
5
Ease of use
4
Value for money
5
Implementation
4

Jun 10, 2021

Monscierge (Apple TV for Hospitality) Review: A streamlined, easy to use guest experience

Owner from Vacation Rental in Washington (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Streamlined experience and ease of use for guests during their stay. Ability to make requests from the Apple Tv and curated local recommendations.

What do you dislike or think could be improved?

I do not have any recommendations for improvements to the system or the platform at this time, it all looks fine so far!

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Jun 09, 2021

Monscierge (Apple TV for Hospitality) Review: Cater to any demographic with a streamlined easy to use experience

IT Manager from Boutique in (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Capabilities with partnering with businesses and restaurants in the area. Catering to millennials and older generation clients in providing a streamlined easy to use guest experience .

What do you dislike or think could be improved?

Automation credentials during resets of the Apple Tv's, screen saver adding our own, tv cable/satellite integration in Canada from a normal tv experience. Communication for Apple TV setup needs to be clea...

Customer support
5
Ease of use
5
Value for money
4
Implementation
5

Jun 09, 2021

Monscierge (Apple TV for Hospitality) Review: Partner with local merchants and restaurants and offer an easy experience!

Owner from Boutique in Saugeen Shores (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The Apple TV for Hospitality solutions gives us the ability to partner with businesses and restaurants in the area and offer local recommendations. In addition to that, the customization of the devices a...

What do you dislike or think could be improved?

It would be nice of Apple allowed to setup a custom screen saver that can be retained after resetting the TV and downloading our profile. Integration with local Canadian TV channels and automating crede...

Customer support
5
Ease of use
5
Value for money
4
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Monscierge (Apple TV for Hospitality) integrations

View all (5 Monscierge integrations)