Monscierge (Apple TV for Hospitality)

Ranked 1 (out of 40) in Hospitality TV

Hospitality TV

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 251 reviews
95%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 40 in Hospitality TV

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Monscierge (Apple TV for Hospitality) Overview

Monscierge (Apple TV for Hospitality) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

  • Hotel Guest Apps
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (5 verified)

What customers love about Monscierge (Apple TV for Hospitality)

Like 95% recommend

Owner

We recently hosted an industry open day shortly after launching. Local industry colleagues, regional and national delegates from Tourism bodies attended and our Monscierge / Apple TV solution stole the show. Since laun...

Director of Engineering

Monscierge has a great team. I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks. Easy access to tech support

Sr. Manager/Solutions Engineer

- Delivering IPTV in an non-proprietary way on an open platform. - App look and feel.

Director of Engineering

Monscierge has a great team.I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks.Easy access to tech support.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

Other

19/22 features

Want to go behind the scenes and see how Monscierge (Apple TV for Hospitality) works?

Clients & references

References & testimonials

Testimonial avatar
“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination ...
Paul Saxby Marketing Director at the eviivo

Featured partners

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Monscierge doesn’t have any featured partners

Case studies

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Kingdom
  • Canada
  • Mexico
  • Spain
  • Virgin Islands, U.S.
  • Costa Rica
  • Australia

251 Verified Monscierge Reviews

Likelihood to Recommend
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May 13, 2022

Monscierge (Apple TV for Hospitality) Review: Training session.

Director of Operations from Vacation Rentals & Villas in Pensacola (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.

What do you dislike or think could be improved?

It would have been convenient to know ahead of time from Monscierge that when setting up at multi property locations that a multi property room list is needed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

April 27, 2022

Monscierge (Apple TV for Hospitality) Review: Monscierge Has Been So Helpful!

Marketing/Graphic Design from Boutiques in Bloomington (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.

What do you dislike or think could be improved?

There are some features of the software itself that I think could be improved. Overall, I would like to see more customization options, like fonts, colors, etc., that would allow us to match the pages to ...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
5

April 18, 2022

Monscierge (Apple TV for Hospitality) Review: Happy with everything.

COO from Resorts in Fredericksburg (United States of America)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Everybody is knowledgeable and fast. Staff makes it really easy to understand and that's how it should be! Good Job!

What do you dislike or think could be improved?

It would really nice to have the ability to automate credential s for app services offered by the hotel for when the Apple tvs are reset.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

April 13, 2022

Monscierge (Apple TV for Hospitality) Review: Monscierge Apple TV

General Manager from Motels in Fort Pierce (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.

What do you dislike or think could be improved?

I think this is more on the app side than Monscierge, but sometimes it takes a longer to load certain apps at times. It would be nice to have less stalling.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

April 08, 2022

Monscierge (Apple TV for Hospitality) Review: Monscierge's support is a fantastic help.

IT Support from Resorts in (United Kingdom)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always ...

What do you dislike or think could be improved?

It has only happened twice but it would be nice to be notified when major updates are happening to the MDM as we have reset our devices not knowing the MDM was down due to an update and have were not able...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 28, 2022

Monscierge (Apple TV for Hospitality) Review: Awesome and Efficient Staff!

Assistant Office Manager from Bed & Breakfast & Inns in Canyon Lake (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most g...

What do you dislike or think could be improved?

It is easy and effective so far, however it would be helpful to be able to automate logins for apps provided by property.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Monscierge (Apple TV for Hospitality) Integrations

View all (5 Monscierge Integrations)