Monscierge (Apple TV for Hospitality)

Ranked 1 (out of 37) in Hospitality TV

Hospitality TV

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 216 reviews
97%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 37 in Hospitality TV

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support

Monscierge has opened its internal systems to

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Monscierge (Apple TV for Hospitality) Overview

Monscierge (Apple TV for Hospitality) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

  • Hotel CRM & Email Marketing
  • Hotel Guest Apps
  • Property Management Systems
Browse integrations (5 verified)

What customers love about Monscierge (Apple TV for Hospitality)

Like 97% recommend

Owner from Bed & Breakfast

We recently hosted an industry open day shortly after launching. Local industry colleagues, regional and national delegates from Tourism bodies attended and our Monscierge / Apple TV solution stole the show. Since laun...

Director of Engineering from Branded

Monscierge has a great team. I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks. Easy access to tech support

Sr. Manager/Solutions Engineer from Other

- Delivering IPTV in an non-proprietary way on an open platform. - App look and feel.

Director of Engineering from Branded

Monscierge has a great team.I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks.Easy access to tech support.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Welcome page
  • Mini-guide channel banner
  • On-screen hotel services
  • Netflix
  • Hulu
  • YouTube
  • Pandora
  • Device Streaming
  • Folio Review & Checkout
  • Interactive Channel Guide
  • Customizable Branded Interface
  • Device Streaming (iOS Compatible)
  • Device Streaming (Android Compatible)
  • Secure Guest Authentication
  • PMS Integration
  • Wake Up Calls
  • Usage Analytics
  • Guest Messages & Notifications
  • Housekeeping Module
  • Open API
  • On-screen Purchases & Ordering

Want to go behind the scenes and see how Monscierge (Apple TV for Hospitality) works?

Clients & references

References & testimonials

Testimonial avatar
“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination ...
Paul Saxby Marketing Director at the eviivo

Featured partners

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Monscierge doesn’t have any featured partners

Case studies

Study image

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • United Kingdom
  • Canada
  • Mexico
  • Spain
  • U.S. Virgin Islands
  • Costa Rica
  • Australia

216 Verified Monscierge Reviews

Likelihood to Recommend
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October 12, 2021

Monscierge (Apple TV for Hospitality) Review: So easy to setup and manage remotely, and friendly customer service!

Property Manager from Serviced Apartment in Spokane (United States)

Recommend 10/10
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What do you like most?

The Apple TV for Hospitality platform is very easy to setup and manage - our training session with the Monscierge team was easy to understand, and they had a friendly demeanor!

What do you dislike or think could be improved?

Nothing comes to mind at this point, but I will update the team once I have used the system for a little longer if there are any issues.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2021

Monscierge (Apple TV for Hospitality) Review: Deliver a customized, paperless digital directory and TV entertainment!

Senior Manager from Branded in Lubbock (United States)

Recommend 10/10
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What do you like most?

The custom Monscierge apps that are offered in the Apple TV for Hospitality platform allow us to make the switch to a paperless property directory, and deliver a really unique experience to our guests dur...

What do you dislike or think could be improved?

A neat feature that we would recommend adding is the ability to send personalized welcome messages to the Apple TV when a guest checks in, as well as a way to broadcast emergency messages to all the Apple...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2021

Monscierge (Apple TV for Hospitality) Review: A great all-in-one solution for digital property content and entertainment

Hope Lodge Staff from Branded in Kansas City (United States)

Recommend 10/10
Full blue star
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What do you like most?

There are certainly options for in-room TV entertainment out there, however we found that the Monscierge Hospitality TV solution gives us the opportunity to offer a unique experience to our guests, combin...

What do you dislike or think could be improved?

For us, the ability to send alert messages to the Apple TVs, especially in the event of an emergency, would be very useful. We would also like to present a personalized message to a room's TV when a gues...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2021

Monscierge (Apple TV for Hospitality) Review: Simply a better entertainment, streaming and staff collaboration experience

Director of Engineering from Boutique in Chicago (United States)

Recommend 10/10
Full blue star
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What do you like most?

We chose the Monscierge Apple TV for Hospitality system because it offers a better and unique experience to our guests in terms of entertainment options, TV streaming, and overall ease of use.

What do you dislike or think could be improved?

Modern, cutting-edge devices like Apple TVs can be a bit pricey, but aside from the price of the hardware that could be better.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2021

Monscierge (Apple TV for Hospitality) Review: Streaming tv, entertainment apps, digital property content all in one!

Area Managing Director from Boutique in Chicago (United States)

Recommend 10/10
Full blue star
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What do you like most?

The Monscierge solution for guest room infotainment was recommended by General Managers, and indeed it gives us the ability to offer guests a system that is easy to use, gets them streaming tv apps, other...

What do you dislike or think could be improved?

We do not have any specific suggestions in terms of all the product's features and functionality at this time. The hardware price would be the only thing that comes to mind.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2021

Monscierge (Apple TV for Hospitality) Review: Hassle-free solution with branded property content and guest communication

Owner from Vacation Rental in San Francisco (United States)

Recommend 10/10
Full blue star
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What do you like most?

We chose the solution offered by Monscierge's Apple TV for Hospitality with Guest Messaging and Staff Collaboration for several reasons: - It offers a great service for hassle-free check-in/out, and safe...

What do you dislike or think could be improved?

The only thing we can think of as far as recommendations for improvements would a hospitality remote control that also offers a Siri option.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Monscierge (Apple TV for Hospitality) Integrations

View all (5 Monscierge Integrations)