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Monscierge (Apple TV for Hospitality)
4.7 (251 REVIEWS)
HT Score
57 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge (Apple TV for Hospitality)
Ranked 2 (out of 47) in Hospitality TV
Monscierge Apple TV for Hospitality: Elevate Every Stay, Engage Every Guest
93% recommended by 334 hotels
More than 50% of Monscierge’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Monscierge's Apple TV for Hospitality for its seamless guest entertainment, simplified login management, and custom branding options. The platform allows guests to stream their own services, reducing costs and boosting satisfaction with features like automated logouts and easy access to local recommendations. However, some users mention the platform's limitations for small properties, customization constraints, and initial technical setup challenges. Crucially, the system can significantly enhance guest experience while reducing operational costs.
Support
Supportive
Hoteliers often express dissatisfaction with Monscierge’s customer support, describing the staff as rude and disrespectful. They report unfulfilled promises made by company representatives and a lack of timely responses to support requests. The support channels fail to provide effective resolutions, leading to frustration and a negative experience for users seeking assistance.
Owner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing and difficult to navigate. The rep over promised and under delivered - and then when I asked for a refund they basically told me to pound sand. I have heard back from them in weeks after they told me they would be getting back to me with good ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing and difficult to navigate. The rep ...
See full reviewOwner
6 months ago
Verified
... The things I would have liked most were never delivered. There is really nothing positive to say about Monscierge. I should have just bought regular Apple TVs. ...
See full reviewAutomation
Streamlined
Hoteliers often express dissatisfaction with Monscierge’s Hospitality TV product, specifically citing inadequacies in its automation capabilities. They report that promised automated features, such as the wiping of guests' login information and displaying guest folio information, do not function as expected. This has resulted in additional time being spent on tasks that were supposed to be automated, like the turnover process, which now takes around 10 minutes. Overall, hoteliers find the automation features to be unreliable and not living up to initial expectations, leading to frustration and inefficiency.
Owner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never ...
See full reviewIntegrations
Connected
Hoteliers often express dissatisfaction with the integration capabilities of Monscierge's Hospitality TV product, particularly its Apple TV for Hospitality. They cite challenges in setting up integrations, specifically highlighting difficulties with the Cloudbeds Integration. Reliability of these integrations is also questioned as users face inconsistent syncing issues. Additionally, there is a desire for more seamless integration processes and a wider range of compatible systems, such as PMS and CRM, to better meet the diverse needs of hotels.
Owner
6 months ago
Verified
... Was sold on Cloudbeds Integration and then spoken to like an idiot by the team. ...
See full reviewValue
Balanced
Hoteliers often express dissatisfaction with the value for money offered by Monscierge’s Hospitality TV product. They report a lack of return on investment as promised features, such as automatic wiping of guest login information and display of guest folio, fail to function as expected. Additionally, users incur extra costs for supplementary equipment like WiFi extenders and universal remotes due to the inadequacy of the provided hospitality remotes, which do not consistently work. Hoteliers feel misled by sales promises that are not met, leading to further financial strain and a perceived poor cost versus feature ratio.
Owner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing and difficult to navigate. The rep over promised and under delivered - and then when I asked for a refund ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing and difficult to navigate. The rep over promised and under delivered - and then when I asked for a refund ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover ...
See full reviewFunctionality
Reliable
Hoteliers often report significant shortcomings in the functionality of Monscierge's Hospitality TV product, specifically related to its integration with Cloudbeds. Despite being promised seamless operations such as automatically wiping guest login information and displaying guest folios, these features do not work as expected. Hotel staff find themselves spending considerable time manually resetting TVs during turnovers, indicating a failure in automation of core tasks. Additionally, the hospitality remotes provided are ineffective, compounding the issue. Users also incur extra costs for WiFi extenders and universal remotes due to these functional inadequacies. These challenges highlight a lack of reliable features and incomplete automation, contributing to increased operational burden and dissatisfaction.
Owner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universal ...
See full reviewUser Interface
Intuitive
Hoteliers often express frustration with the user interface of Monscierge’s Hospitality TV product, Monscierge (Apple TV for Hospitality). The feedback highlights difficulties in ease of navigation, where menus and features are not intuitive, requiring additional time to operate effectively. Usability concerns are prevalent, as guests find the platform confusing without intuitive guidance for first-time users. These issues are compounded by the interface’s lack of responsiveness, with laggy interactions further hindering user experience. Additionally, there is a lack of customizability, as users struggle to personalize settings or adapt the platform to their specific needs. The overall clarity of information is also criticized, with important data and features not being clearly presented or easily accessible. These user interface challenges contribute to an overall experience that detracts from user satisfaction, necessitating additional time and resources to manage effectively.
Owner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never ...
See full reviewOwner
6 months ago
Verified
... The tech support staff is rude and disrespectful. I was sold on the fact that a Cloudbeds integration would automatically wipe guests login information, would display guest folio, etc. this never happened. I am spending 10 minutes per turnover getting the TVs reset, the hospitality remotes they sent do not work. I had to spend extra money on WiFi extenders as well as universals remotes to try to pair the hospitality remotes so that they could control volume/power but this process was successful with only a few of the remotes. My guests are fumbling with the platform, have found it confusing ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Monscierge is Popular For
Size
162 | Large (75-199 room)
107 | Medium (25-74 room)
51 | Small (10-24 room)
130 | X-Large (200+ room)
37 | X-Small (1-9 room)
Country
348 | United States of America
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
206 | Bed & Breakfast & Inns
218 | Boutiques
222 | Branded Hotels
20 | Casinos
126 | City Center Hotels
123 | Airport/Conference Hotels
34 | Extended Stay & Serviced Apartments
4 | Hostels
113 | Limited Service & Budget Hotels
90 | Luxury Hotels
11 | Motels
148 | Resorts
7 | RV Parks & Campgrounds
77 | Vacation Rentals & Villas
Region
363 | North America
77 | Europe
13 | Asia Pacific
6 | Oceania
12 | Middle East
4 | South America
6 | Central America
1 | Africa
Category
302 | Staff Collaboration Tools
234 | Digital Signage & Lobby Technology
251 | Hospitality TV
275 | Guest Messaging Software
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge (Apple TV for Hospitality) is a guest experience enhancement platform tailored for the hospitality industry. This software allows hoteliers to provide guests with a seamless entertainment experience by permitting them to stream their own services directly on in-room Apple TVs. Additionally, it simplifies login management and automates logout processes to ensure user security. With custom branding options, hotels can extend their brand presence into the guest room. Monscierge also offers easy access to trusted local recommendations, making it a valuable tool for enhancing guest satisfaction while reducing operational costs. This platform integrates well with existing operations, providing a modern, tech-savvy touchpoint that aligns with contemporary guest expectations.
Monscierge (Apple TV for Hospitality) Alternatives
Not sure if Monscierge is right for your hotel? Here are similar Hospitality TV vendors that could be a good fit for your hotel:
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Branding & Customization
4/5 features
Casting & Streaming
4/5 features
Messaging & Communication
4/5 features
Promotions
4/5 features
Analytics & Reporting
4/5 features
Security & Data Management
4/5 features
Other
2/2 features
Monscierge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Apple TV for Hospitality) is the #3 most trending product in the Hospitality TV category (out of 47) and the #277 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
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