Monscierge (Apple TV for Hospitality)

Ranked 1st (out of 37) in Hospitality TV

Hospitality TV

We are a technology firm that promises to increase your communication, guest experience and staff ac...

Ratings Snapshot

Certificate of Excellence
Read 188 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 37 in Hospitality TV

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to

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Monscierge (Apple TV for Hospitality) Overview

Monscierge (Apple TV for Hospitality) Overview

Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect ...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

Integrates with

  • Hotel Guest Apps
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (5 verified)

What customers love about Monscierge (Apple TV for Hospitality)

Like 96% recommend

Owner from Bed & Breakfast

We recently hosted an industry open day shortly after launching. Local industry colleagues, regional and national delegates from Tourism bodies attended and our Monscierge / Apple TV solution stole the show. Since laun...

Director of Engineering from Branded

Monscierge has a great team. I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks. Easy access to tech support

Sr. Manager/Solutions Engineer from Other

- Delivering IPTV in an non-proprietary way on an open platform. - App look and feel.

Director of Engineering from Branded

Monscierge has a great team.I was impressed with Edwins knowledge of systems. We well solve ATV as we work out the kinks.Easy access to tech support.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Welcome page
  • Mini-guide channel banner
  • On-screen hotel services
  • Netflix
  • Hulu
  • YouTube
  • Pandora
  • Device Streaming
  • Folio Review & Checkout
  • Interactive Channel Guide
  • Customizable Branded Interface
  • Device Streaming (iOS Compatible)
  • Device Streaming (Android Compatible)
  • Secure Guest Authentication
  • PMS Integration
  • Wake Up Calls
  • Usage Analytics
  • Guest Messages & Notifications
  • Housekeeping Module
  • Open API
  • On-screen Purchases & Ordering

Want to go behind the scenes and see how Monscierge (Apple TV for Hospitality) works?

Clients & references

References & testimonials

Testimonial avatar
“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination ...
Paul Saxby Marketing Director at the eviivo

Featured partners

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Monscierge doesn’t have any featured partners

Case studies

Study image

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • United Kingdom
  • Mexico
  • Spain
  • U.S. Virgin Islands
  • Costa Rica
  • Australia

188 Verified Monscierge Reviews

Likelihood to Recommend
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Jul 16, 2021

Monscierge (Apple TV for Hospitality) Review: Unique experience with Hospitality TV and messaging

Front Desk Supervisor from Resort in Ridgway (United States)

Recommend 8/10
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What do you like most?

We are excited to offer our guests a unique cloud-based experience that combines Hospitality TV services with a text messaging platform.

What do you dislike or think could be improved?

We do not have any recommendations for improvements or enhancements to the system quite yet, but will keep in touch!

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge (Apple TV for Hospitality) Review: Combines sms messaging with hospitality TV experience

Co-Owner from Resort in Ridgway (United States)

Recommend 9/10
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What do you like most?

We feel our guests as well as the staff will benefit from this unique platform, which combines TV as well as sms communication for guest requests and more!

What do you dislike or think could be improved?

It's still early for us to identify suggestions for changes or improvements to the Monscierge system, so far so good

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge (Apple TV for Hospitality) Review: Replace that old 3-ring binder with a sleek digital directory on the TV

Owner from Resort in Alexandria (United States)

Recommend 10/10
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What do you like most?

Key things that benefit us are the ability to remotely reset credentials, replace the old 3 ring notebook and make a digital directory in this new age.

What do you dislike or think could be improved?

1. Simplify the portal as it hard to know which changes made are specific to my products and services. 2. Ability to have more management control in the portal that does not depend on the Monscierge Dev ...

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 14, 2021

Monscierge (Apple TV for Hospitality) Review: Streanlined communication between guests and staff with a luxury feel!

Program Coordinator from Resort in Byron Bay (Australia)

Recommend 10/10
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What do you like most?

We love to the guest request functionality which will streamline communication between our guest and program coordinators without having another device in the house. We also like the luxury feel it gives ...

What do you dislike or think could be improved?

1. The ability to upload video. 2. A better free text experience for guests writing guest requests so they can see the entire message they have written on the screen before they submit.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 08, 2021

Monscierge (Apple TV for Hospitality) Review: Deliver a great experience remotely, and more cost effective than cable

Owner from Boutique in Powell River (Canada)

Recommend 10/10
Full blue star
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What do you like most?

In this contactless environment, we benefit from having no in-person contact with guests, while still allowing me to remotely manage my Apple Tv's and better communications with guests using the built in ...

What do you dislike or think could be improved?

We do not have any particular suggestions for changes or improvements to the system at this time, we are new customers, but we will definitely reach out if we do.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 30, 2021

Monscierge (Apple TV for Hospitality) Review: A Cost-saving, simplified guest experience

Owner from Vacation Rental in Duluth (United States)

Recommend 9/10
Full blue star
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What do you like most?

Simplified experience for guests to use the streaming apps like Netflix, Accuweather, PBS kids, etc... It helps also on cutting costs to switch from Satellite tv to the Apple TV apps.

What do you dislike or think could be improved?

More of a plug and play with more self-guidance on how to setup of Monscierge services. Would like to see automated parental controls.

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Monscierge (Apple TV for Hospitality) Integrations

View all (5 Monscierge Integrations)