Monscierge (Apple TV for Hospitality)

4.7 (250 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Monscierge (Apple TV for Hospitality)

4.7 (250 REVIEWS)

Ranked 1 (out of 46) in Hospitality TV

We are a technology firm that promises to increase your communication, guest experience and staff accountability for the hospitality industry.

More than 50% of Monscierge’s reviews come from United States of America.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Monscierge (Apple TV for Hospitality) is the #4 most trending product in the Hospitality TV category (out of 46) and the #325 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Monscierge (Apple TV for Hospitality)
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommendations they seek on-site and on-the-go. From lobby to phone to tablet and beyond, Monscierge has created a truly holistic system of elegant connections. Simply put, we empower hospitality professionals to better connect with their guests and stay ahead of the technology curve.

Capabilities

profile-empty-state.svg

Monscierge doesn’t have any benefits or use cases available

Features

Branding & Customization

4/5 features

Casting & Streaming

4/5 features

Messaging & Communication

4/5 features

Promotions

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

39 | X-Small (1-9 room)

38 | Small (10-24 room)

80 | Medium (25-74 room)

106 | Large (75-199 room)

85 | X-Large (200+ room)

Country

346 | United States of America

28 | United Kingdom

17 | Germany

15 | Spain

14 | Canada

11 | United Arab Emirates

9 | Mexico

6 | India

6 | Australia

5 | Virgin Islands, U.S.

4 | Belgium

4 | Switzerland

3 | Austria

3 | Italy

3 | Costa Rica

3 | Portugal

2 | Andorra

2 | France

1 | Qatar

1 | Serbia

1 | Vietnam

1 | Peru

1 | Bulgaria

1 | Hong Kong

1 | Algeria

1 | Greece

1 | Malta

1 | Armenia

1 | Russian Federation

1 | Hungary

Type

172 | Branded Hotels

123 | Boutiques

94 | Bed & Breakfast & Inns

77 | Vacation Rentals & Villas

60 | Resorts

48 | Limited Service & Budget Hotels

39 | City Center Hotels

39 | Luxury Hotels

38 | Airport/Conference Hotels

10 | Extended Stay & Serviced Apartments

6 | Motels

6 | RV Parks & Campgrounds

5 | Casinos

2 | Hostels

Region

369 | North America

87 | Europe

12 | Middle East

9 | Asia Pacific

6 | Oceania

5 | Central America

4 | South America

1 | Africa

Category

302 | Staff Collaboration Tools

275 | Guest Messaging Software

250 | Hospitality TV

234 | Digital Signage & Lobby Technology

Hotelier Rating

Excellent
401
Very Good
70
Average
22
Poor
7
Terrible
5

Property Size

  • X-Small (39)
  • Small (38)
  • Medium (80)
  • Large (106)
  • X-Large (85)

Country

  • United States of America
    United States of America
    (346)
  • United Kingdom
    United Kingdom
    (28)
  • Germany
    Germany
    (17)
  • Spain
    Spain
    (15)
  • Canada
    Canada
    (14)
  • United Arab Emirates
    United Arab Emirates
    (11)
  • Mexico
    Mexico
    (9)
  • India
    India
    (6)
  • Australia
    Australia
    (6)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (5)
  • Belgium
    Belgium
    (4)
  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (3)
  • Italy
    Italy
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Portugal
    Portugal
    (3)
  • Andorra
    Andorra
    (2)
  • France
    France
    (2)
  • Qatar
    Qatar
    (1)
  • Serbia
    Serbia
    (1)
  • Vietnam
    Vietnam
    (1)
  • Peru
    Peru
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Algeria
    Algeria
    (1)
  • Greece
    Greece
    (1)
  • Malta
    Malta
    (1)
  • Armenia
    Armenia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Hungary
    Hungary
    (1)

Region

  • North America
    North America
    (369)
  • Europe
    Europe
    (87)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (12)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Monscierge's Apple TV for Hospitality for its seamless guest entertainment, simplified login management, and custom branding options. The platform allows guests to stream their own services, reducing costs and boosting satisfaction with features like automated logouts and easy access to local recommendations. However, some users mention the platform's limitations for small properties, customization constraints, and initial technical setup challenges. Crucially, the system can significantly enhance guest experience while reducing operational costs.

AI-generated from the text of customer reviews

Guest Streaming and TV Services
Content and App Customization
Technical and Feature Limitations
Customer Support and Service
Local Recommendations & Custom Branding
Login Automation and Security
Cost Efficiency
Multi-Property Setup and Management
User and Staff Training
Small Property and ISP Challenges
0

Buyer Beware. Hospitality TV does not actually offer TV services.

General Manager from 5 to 9 room Boutique in Port Angeles (United States of America)

Verified
9 months ago
I like the idea of it as there's definitely a HUGE gap in the market for a streaming box that works for small hotels and allows us to provide some streaming services as part of the entertainment package, but also allow a guest to use their own streaming services if we don't provide access to it--without sharing guest data with other guests...
Country United States of America
General Manager
X-Small Hotel
10

Training session.

Director of Operations from 10 to 24 room Vacation Rentals & Villa in Pensacola (United States of America)

Verified
2 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
Country United States of America
Director of Operations
Small Hotel
10

Monscierge Has Been So Helpful!

Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States of America)

Verified
2 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
Country United States of America
Marketing/Graphic Design
Small Hotel
8

Happy with everything.

COO from 10 to 24 room Resort in Fredericksburg (United States of America)

Verified
2 years ago
Everybody is knowledgeable and fast. Staff makes it really easy to understand and that's how it should be! Good Job!
Country United States of America
COO
Small Hotel
10

Monscierge Apple TV

General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States of America)

Verified
2 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
Country United States of America
General Manager
Small Hotel
8

Monscierge's support is a fantastic help.

IT Support from 100 to 199 room Resort in (United Kingdom)

Verified
2 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
Country United Kingdom
IT Support
Large Hotel
10

Awesome and Efficient Staff!

Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States of America)

Verified
2 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
Country United States of America
Assistant Office Manager
Small Hotel
10

Monscierge is AWESOME!

Multi-Property Marketing Manager from 10 to 24 room Bed & Breakfast & Inn in Chicago (United States of America)

Verified
2 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
Country United States of America
Multi-Property Marketing Manager
Small Hotel
10

On Boarding with Monscierge

Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States of America)

Verified
2 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
Country United States of America
Owner/Manager
X-Small Hotel
0

Unimpressive tech. Waste of time unless you have the right ISP and expensive Headend equipment

Short Term Rental Manager from 10 to 24 room Bed & Breakfast & Inn in Payson (United States of America)

Verified
2 years ago
It was nice to use the hospitality TV service to have a digital guest book on the TVs, but I had to use their "Features" section to create a makeshift guest book, it worked but certainly not worth a subscription price of $20/mo per unit.
Country United States of America
Short Term Rental Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
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David Merrill VP of Operations @ Wi3, Inc.
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Francois Clemenceau Sales Director @ Anevia
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Keith Marcos VP Application Development @ Diamond Resorts International
RecommendationAvatar
Laurent Idrac COO @ Hapi - Data Travel, LLC
RecommendationAvatar
Sebastien Januskiewicz Data Architect @ Hapicloud
RecommendationAvatar
David Merrill VP of Operations @ Wi3, Inc.
RecommendationAvatar
Francois Clemenceau Sales Director @ Anevia
RecommendationAvatar
Keith Marcos VP Application Development @ Diamond Resorts International
RecommendationAvatar
Brian Garavuso Hospitality CIO @ GAR8 Investments
RecommendationAvatar
John Edwards CIO @ Red Lion Hotels Company
RecommendationAvatar
Aaron Hix VP of Enterprise Sales @ Appdome
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Marisol Casablanca Sales Manager, IT Solutions @ Corserva
Are you a consultant or vendor that recommends Monscierge? Leave a recommendation

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Support

Verified Support

Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Recommended

93%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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