‘The future of hospitality lies in differentiation and smart technology,’ says Cloudbeds
San Diego, CA – As the global hospitality industry prepares for 2025, Cloudbeds has urged hoteliers to embrace differentiation and technology-driven efficiencies in the face of plateauing travel demand.
Speaking after The Phocuswright Conference in Arizona, Sebastien Leitner, VP of Partnerships at Cloudbeds, observed that the rapid growth in travel demand seen in recent years is giving way to a period of stabilization.
With leisure travel losing momentum and corporate travel still grappling with challenges that limit its recovery, Leitner argued hoteliers must differentiate their offerings and embrace automation as demand stagnates and competition intensifies.
“Hoteliers are entering a critical phase,” Leither explained. “Standing out from the crowd will be much more important in 2025 and beyond. At the same time, operational efficiency is no longer a luxury but a necessity. No doubt many hoteliers will soon be asking the same question: how can we maximize resources and adapt to this new reality?”
According to Leitner, automation and innovative technologies hold the key to helping hospitality businesses reduce costs and navigate labor challenges. With fewer opportunities for revenue growth, hoteliers must look inward to boost efficiency and improve the guest experience.
Leitner remains optimistic about the road ahead, emphasizing that despite stabilizing demand, there is great potential for innovation and differentiation. By investing in smart technology and embracing creative ways to evolve their offerings, hospitality businesses can not only weather the challenges of a shifting industry but also position themselves for long-term success.
