Inn-Flow Labor Management
4.9 (90 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alan, Dasha, Joseph + 3 more experts recommend Inn-Flow
Read RecommendationsInn-Flow Labor Management
Ranked 2 (out of 25) in Scheduling & Labor Management
2024 Finalist
HotelTechAwards
Hoteliers voted Inn-Flow as the #3 Scheduling & Labor Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAll the tools you need to manage labor costs, increase employee productivity, and reduce costs
97% recommended by 151 hotels
Hyatt, Omni Hotels, Marriott & 148 others
What is Inn-Flow?
Founded in 2009 | Headquarters in Cary (United States) | 100 employees
Inn-Flow Labor Management is a robust labor management tool designed specifically for the hospitality industry. This software solution helps hoteliers manage labor costs effectively, streamline scheduling processes, and boost overall productivity. Featuring user-friendly drag-and-drop functionality, Inn-Flow enables the creation, editing, and automation of employee schedules with ease.
A standout feature is Smile iD®, a proprietary facial recognition technology for accurate time clock management, preventing early clock-ins and providing automated shift-end reminders. The real-time dashboard offers a comprehensive view of labor operations, highlighting daily performance and opportunities for improvement. It even flags potential issues like overtime and offers ways to mitigate them.
With powerful actionable analytics, Inn-Flow Labor Management allows managers to make informed decisions, reducing labor waste and enhancing operational efficiency. This tool seamlessly integrates into existing business operations, making it a valuable asset for hoteliers looking to optimize their labor management practices.
Capabilities
Optimize labor usage with established rules and budgets
Optimize labor usage with established rules and budgets
Labor Models allow you to establish company-wide expectations and rules around labor needs. You can easily create budgets based on specific criteria — day of the week, minutes per occupied room, arrivals, departures and other factors.
Accurately forecast labor needs
Accurately forecast labor needs
Weekly forecasts, combined with labor models, provide hotel managers with the visibility and insight they need to create appropriate labor schedules and stay under budget.
Integrated solution
Integrated solution
The Inn-Flow labor management solution seamlessly connects with your PMS and passes that data through your labor models, allowing you to accurately schedule and forecast your labor needs.
Biometric Time Clock / Smile ID®
Biometric Time Clock / Smile ID®
Reinventing how employees punch in and punch out to better control labor costs. We rebuilt it from the ground up to help you better control labor costs. Our biometric time clock — powered by proprietary Smile iD® technology — uses facial recognition to revolutionize the punch in / punch out process.
Automated alerts and enhanced functionality
Automated alerts and enhanced functionality
Automate your labor management processes with an array of features that help you better manage overtime costs, PTO requests and more.
Features
Shifts & Scheduling
4/5 features
Time Tracking
4/5 features
Analytics & Benchmarking
4/5 features
Tasks & Checklists
4/5 features
Messaging & Communication
4/5 features
Benefits Management
4/5 features
Available Add-ons & Modules
Facial Recognition Time Clock
Scheduling & Labor Management
Inn-flow’s biometric time clock helps hoteliers control labor costs and streamline the punch in/out process with facial recognition. Our proprietary technology, Smile ID, makes machine learning predictions based on 27 facial landmarks. From viewing schedules to requesting time off, the time clock provides a user-friendly interface creating a seamless experience for all employees.
Smart Scheduling
Scheduling & Labor Management
In our Labor Management solution, Smart Scheduling lets you easily assign and reassign shifts to avoid conflicts like PTO, overtime, and over/under scheduling. Our software will automatically make recommendations based on your forecast from Inn-Flow’s Accounting.
Our Smart Scheduling also helps you...
1. Copy schedules from previous weeks, or use customized templates
2. Create schedules in seconds with drag and drop functionality
3. Automatically communicates new/updated schedules to your team via text
Eliminate Labor Waste
Scheduling & Labor Management
Set expectation with Labor Models
Manage housekeeping with MPOR
Eliminate Buddy Punching
Avoid early punch ins
Dashboard with actionable analytics
Inn-Flow Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Inn-Flow Labor Management is the #1 most trending product in the Scheduling & Labor Management category (out of 25) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInn-Flow has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Inn-Flow as the #3 Scheduling & Labor Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Inn-Flow Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"When we started looking for new software, we wanted one vendor with a couple of different products like labor, sales, and accounting, and accounting services. We wanted to consolidate everything into one place, and Inn-Flow was the system that we found that does all of those services."
Renish Patel
Principal @
Infinity Hotel Group
"Inn-Flow is very cost-efficient and time-efficient, and definitely worth looking into for an all-encompassing hotel management platform. It’s just one place. One login. And everything at your fingertips. Our team loves it! And we’re saving 25-30% compared to what we were paying for our previous modules. It’s a winner."
Robyn Mounce
CFO @
Renascent Hospitality
"It was very time consuming to enter our bi-weekly payroll into our prior accounting system. Because Inn-Flow also offers a payroll service, they have taken that off my plate and saved at least an hour of my time every payroll cycle. It is done right every week and automatically allocated across payroll periods. It has saved us money. The total cost of using Inn-Flow’s Accounting Software, Labor Management, and Payroll Services each month is less that what we were paying our previous software and 3rd party processor fees. We’re getting more for less money."
Adam Leath
Managing Director @
Leath Company
Featured Customers
Popularity by Segment
Size
3 | X-Small (1-9 room)
4 | Small (10-24 room)
31 | Medium (25-74 room)
109 | Large (75-199 room)
27 | X-Large (200+ room)
Country
166 | United States of America
3 | India
1 | Vietnam
1 | Bahamas
1 | Ireland
1 | Singapore
1 | Canada
1 | Mexico
Type
141 | Branded Hotels
74 | Bed & Breakfast & Inns
74 | Limited Service & Budget Hotels
63 | Airport/Conference Hotels
56 | Boutiques
40 | City Center Hotels
35 | Extended Stay & Serviced Apartments
33 | Resorts
23 | Luxury Hotels
16 | Hostels
12 | Motels
4 | RV Parks & Campgrounds
3 | Casinos
1 | Vacation Rentals & Villas
Region
168 | North America
5 | Asia Pacific
1 | Europe
1 | Central America
Category
142 | Hotel Accounting Software
90 | Scheduling & Labor Management
More Products by Inn-Flow
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Inn-Flow for its user-friendliness and comprehensive features spanning finance, labor management, and automation. The system's detailed reporting, real-time data updates, and forecasting tools help hotels manage labor costs, streamline scheduling, and optimize accounting processes. Some areas of improvement highlighted include enhanced mobile functionality and better integration with other systems. Inn-Flow's focus on continuous updates and customer feedback make it a reliable choice for improving operational efficiency, reducing costs, and enhancing service delivery.
AI-generated from the text of customer reviews
Looking for specific info?
10
Human Resources and accounting
Human Resources and Accounting from 100 to 199 room Bed & Breakfast & Inn in Grand Prairie (United States of America)
Verified
2 days ago
Prompt response, problem solving, efficiency, helpfulness, timely manner to resolve issues. I like the videos. The video to help solve issues are a great guideline and saves time trying to get on the phone for support. I also like the support tab.
United States of America
United States of America
Human Resources and Accounting
Large Hotel
10
What an AMAZING solution
Vice President from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
2 days ago
The customer service and the ease of use is what I enjoy the most. My properties are happy and they say it saves them time that can be used elsewhere through their day.
United States of America
United States of America
Vice President
Medium Hotel
10
Inn- Flow
General Manager from 75-99 room Branded Hotel in San Jose (United States of America)
Verified
14 days ago
Quick response when I need assistance with closing out my daily reports. Uploading the invoices is also a simple task
United States of America
United States of America
General Manager
Large Hotel
9
Very user friendly in regards to Hotel Accounting Software.
Administrative Assistant from 75-99 room Bed & Breakfast & Inn in Billings (United States of America)
Verified
22 days ago
A couple of things I like the most are fast and helpful customer service, and easy navigation through Inn-Flow's website.
United States of America
United States of America
Administrative Assistant
Large Hotel
10
Inn Flow definitely allows us to save time in scheduling and is extremely efficient is helping control labor costs.
General Manager from 100 to 199 room Boutique in Cary (United States of America)
Verified
28 days ago
*Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy
United States of America
United States of America
General Manager
Large Hotel
10
User Friendly Great Reporting.
Corporate Controller from 10 to 24 room Boutique in Ashland (United States of America)
Verified
28 days ago
0I love the PMS upload directly into Inn-Flow. Getting Reports on a daily basis. My owners love it. Labor Management is very easy to use. The whole Inn-Flow team so friendly and helpful. Thank you to Kelsey, Rebeca, Hari, Sajal and everyone involved with my hotel.
United States of America
United States of America
Corporate Controller
Small Hotel
10
They're on top of their game, fast and reliable.
General Manager from 100 to 199 room Branded Hotel in Campbell (United States of America)
Verified
29 days ago
The response is fast and fixed with in mintues. The longest I've had to wait was five mintues which is amazing.
United States of America
United States of America
General Manager
Large Hotel
10
Best Accounting and Labor software for Hoteliers!
EVP from Branded Hotel in Raleigh (United States of America)
Verified
29 days ago
Inn Flow is so user friendly. It saves us time with features like reoccurring journal entries, quick search capabilities and being able to copy budget templates from one hotel to another. We also love getting daily reports in our inbox every morning comparing our portfolio's performance.
United States of America
United States of America
EVP
10
Easy to use! Switch now!
Director of Finance from 100 to 199 room Bed & Breakfast & Inn in Lincoln (United States of America)
Verified
29 days ago
All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions you asked. I love the static reports since this means I cannot change an...
United States of America
United States of America
Director of Finance
Large Hotel
10
Great system
General Manager from 200 to 499 room Airport/Conference Hotel in Raleigh (United States of America)
Verified
29 days ago
The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side.
United States of America
United States of America
General Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Inn-Flow excels in providing a comprehensive hotel management platform that streamlines operations, from accounting to labor management. Its intuitive interface and robust reporting tools make it easy for hotels to enhance efficiency and control costs. Their customer support team is responsive and knowledgeable, ensuring that any issues are resolved quickly. Overall, Inn-Flow helps hotels operate more efficiently and stay focused on delivering exceptional guest experiences, which is something EntryReady customers value greatly.
Showing all answers to: "What does this product or service do well?"
Inn-Flow excels in providing a comprehensive hotel management platform that streamlines operations, from accounting to labor management. Its intuitive interface and robust reporting tools make it easy for hotels to enhance efficiency and control costs. Their customer support team is responsive and knowledgeable, ensuring that any issues are resolved quickly. Overall, Inn-Flow helps hotels operate more efficiently and stay focused on delivering exceptional guest experiences, which is something EntryReady customers value greatly.
Very flexible product for hotel accounting with easy to navigate menu and robust reporting module. So many report options to choose from, in addition to ability to create operational, capital and project budgets.
From the top down, Inn-Flow has superior implementation and product service support to make your hotel teams feels comfortable and confident. Inn-Flow really is a one-stop-shop, by offering so many integrated tools to help hoteliers.
Inn-Flow's full hotel management makes it easy for hoteliers to an impact on their portfolio's bottom line. With integration into Netchex's Payroll & HR software, hotelier's can also gain valuable insights into one of their largest expenses: labor.
Inn-Flow is great at streamlining back-office accounting functions, allowing finance and AP teams to be more efficient and scale. Inn-Flow understands hotels and the hospitality business very well, allowing their software to be uniquely situated to support their end clients.
Question:
What differentiates this product or service from the competition?
Answer:
What sets Inn-Flow apart is its all-in-one approach combined with a user-friendly interface that simplifies complex tasks like payroll, accounting, and reporting. Unlike other solutions, Inn-Flow offers powerful automation tools and detailed reporting features that give hotels the insights they need to make smarter business decisions. Additionally, their integration capabilities with other platforms are seamless, allowing hoteliers to customize their tech stack without sacrificing efficiency. Inn-Flow’s commitment to customer success also distinguishes it from competitors, providing exceptional support throughout the onboarding and implementation process.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Inn-Flow apart is its all-in-one approach combined with a user-friendly interface that simplifies complex tasks like payroll, accounting, and reporting. Unlike other solutions, Inn-Flow offers powerful automation tools and detailed reporting features that give hotels the insights they need to make smarter business decisions. Additionally, their integration capabilities with other platforms are seamless, allowing hoteliers to customize their tech stack without sacrificing efficiency. Inn-Flow’s commitment to customer success also distinguishes it from competitors, providing exceptional support throughout the onboarding and implementation process.
Exceptional product and outstanding customer service! Our experience has been wonderful, from implementation throughout. The Inn-Flow team is available to answer any questions and solve any issues related to PMS and accounting. Highly recommend!
Inn-Flow consistently innovates to ensure they offer best in class products. From new dashboards, faster load times, new tools / features, Inn-Flow evolves as the industry does to meet the needs and demands of hoteliers.
Single-Source really makes the difference for Inn-Flow's capabilities. With accounting, procurement, bookkeeping, sales, and business intelligence, InnFlow is a all in one offering that makes it easy for hotel operators to manage almost all aspects of their business.
Inn-Flow knows that a hotelier isn't a finance guru and makes their software intuitive and simple to utilize. In addition to processing vendor invoices, Inn-Flow is able to actually execute the payments out to vendors reducing paper checks and improving vendor satisfaction.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take full advantage of Inn-Flow’s comprehensive training and support during the onboarding process. The platform offers a lot of powerful tools, and investing time upfront to understand its features will pay off in the long run. By fully utilizing its automation and reporting capabilities, you’ll see significant improvements in operational efficiency and cost control. Don’t hesitate to reach out to their team for guidance — they’re extremely responsive and committed to helping you get the most out of the system.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take full advantage of Inn-Flow’s comprehensive training and support during the onboarding process. The platform offers a lot of powerful tools, and investing time upfront to understand its features will pay off in the long run. By fully utilizing its automation and reporting capabilities, you’ll see significant improvements in operational efficiency and cost control. Don’t hesitate to reach out to their team for guidance — they’re extremely responsive and committed to helping you get the most out of the system.
If you are looking for a well functioning web-based accounting software for your hotel with a great customer service, you found it in Inn-Flow! The only downside is Inn-Flow doesn't offer online bill payment, yet.
What are you waiting for? :) So much of our industry is built on relationships and trust that when you find a good partner or product, it's important to share it with others to assist them in growing and managing their business(es). I hope you take me up on it.
Make sure to ask about their integration capabilities. It's amazing the experience you can create for your business when you let your data flow between systems-- game changer on reducing admin processes, streamlining workflows & getting even better reporting insights.
When considering which finance/accounting solution you intend to use, make sure you understand if the software company really understands your business. While it might be simple to pick a big brand that is supposedly "one-size fits all," you may end up doing a lot of additional work to configure it to your hotel.
Recommended by
Alan Brusky
CMO
@
EntryReady
Dasha Gay
Accountant
@
Silver Lake Accounting, LLC
Joseph Arends
President & Founder
@
Chicago Marketing Consultancy
Melanie Smith Clary
Partner Marketing Lead
@
Netchex
Gregory Miller
Vice President
@
REPAY
Alan Brusky
CMO
@
EntryReady
Dasha Gay
Accountant
@
Silver Lake Accounting, LLC
Joseph Arends
President & Founder
@
Chicago Marketing Consultancy
Melanie Smith Clary
Partner Marketing Lead
@
Netchex
Gregory Miller
Vice President
@
REPAY
Laura Resco
Director of Hotel Intelligence - Americas
@
Hotstats
Are you a consultant or vendor that recommends Inn-Flow?
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Support
Verified Support
Inn-Flow has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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