Inn-Flow Labor Management

4.9 (140 REVIEWS)

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97 out of 100
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Ahmad, Rocky, Claire + 8 more experts recommend Inn-Flow

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Inn-Flow Labor Management

4.9 (140 REVIEWS)

Ranked 3 (out of 26) in Scheduling & Workforce Management

2025 Finalist HotelTechAwards

Hoteliers voted Inn-Flow as the #3 Scheduling & Workforce Management provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

All the tools you need to manage labor costs, increase employee productivity, and reduce costs

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Bell avatar Bell - AI powered product analyst

I analyzed all of Inn-Flow’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Inn-Flow integrates robust accounting, payroll, and scheduling features into a single platform, streamlining operations and enhancing efficiency. Remote login and automated processes free managers from mundane tasks, allowing focus on revenue growth and cost management. While praised for ease of use and insightful reporting, some users mention integration difficulties with other tools. Improved mobile functionality and support could further elevate user satisfaction.

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Hyatt, Omni Hotels, Marriott & 210 others

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Support

World-class

30 reviews mentions in "Support"

26 positive

4 negative

Hoteliers often highlight Inn-Flow Labor Management's excellent customer support as a key differentiator. They appreciate the immediate response from support staff when issues arise, ensuring that problems are addressed quickly and effectively. Many users have noted that the assistance provided is knowledgeable and helps streamline the onboarding process, making the setup and training smoother for new users. The availability of support through various channels such as chat, phone, or email is another aspect that hoteliers commend, as it provides flexibility and reliability in obtaining help when needed. Overall, the proactive and competent customer service significantly contributes to the positive experience with Inn-Flow's Scheduling & Labor Management product.

GM

2 months ago

Verified

... Labour management, time management and accounts that will really excel your revenue, easy to use, great features, highly recommended to all. ...

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Night audit

2 months ago

Verified

... I like working with this vendor because when there's problems and there's someone there to help and help and response is fast ...

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Accounting Manager

2 months ago

Verified

... excellent application that simplifies employee scheduling, performance reviews, and GM approval processes. Its user-friendly ...

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General manager

2 months ago

Verified

... Very easy system to navigate. Simple clock ins for the employees to maintain and operate on daily basis which was made easier for the hotel. ...

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General Manager

2 months ago

Verified

... Very detailed software that is user friendly. Performance data review that will save time. Allows for users to collaborate and keeps the business running efficient. ...

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Regional Director of Operations

2 months ago

Verified

... I will say that I don't have much other than the speed in which it runs at times but that might be an internal issue. ...

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Food and Beverage Director

2 months ago

Verified

... used by a majority of your customers. Provide clearer documentation or support for integration setup and troubleshooting. ...

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Night auditor

2 months ago

Verified

... I don’t see where any improvements are needed. Inputting data into Inn Flow goes pretty smoothly for me. If there is anything I would like to be able to edit rate codes after we put them in. ...

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Housekeeping/ Breakfast Attendanr

2 months ago

Verified

... cause issues for others when coming in or current working to help each others availabilities. We have issues because of this software. As in my schedule out of every employee and Manager is always getting messed up or not assigned to me correctly. I love working for this company. Raise breakfast attendants pay up. ...

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GM

2 months ago

Verified

... bills process very different. Fit for hoteliers. ... ... Not sure yet, if anything!...we haven't gone live with ...

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MANAGER

2 months ago

Verified

... EVERYTHING IS ON POINT THE ONLY THING I WOULD SUUGETS IS TO UPDATE THE HOUSE KEEPING LABOUR TO PAY PER ROOM. THANK YOU INNFLOW YOU GUYS ARE AMAZING. ...

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GM

2 months ago

Verified

... Inn Flow is convenient, organized, and easy to make changes. It is easy to add someone or share your information with a colleague. ...

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Banquet

2 months ago

Verified

... I what I like most is how easy it is to use with email notifications and if you need help you can call ...

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Hotel GM

2 months ago

Verified

... platform. I have used several similar types, but the immediate customer support response and help is what really sets ...

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Corporate Controller

2 months ago

Verified

... is user friendly. Great support system, tickets are answered quickly. Overview feature, OT at Risk Feature, Housekeeping ...

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Accountant

2 months ago

Verified

... can book accounting period as Dec 23 expense or Jan 24 expense. Both are technically incorrect. ...

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VP of Hospitality

3 months ago

Verified

... A dedicated support specialist would be a huge win. This enhancement would be very beneficial. We do have this on the payroll side, but not on the acccouting side. ...

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General Manager

3 months ago

Verified

... No improvement necessary. It does everything I need it to. They do have often calls asking if there’s anything they can do to improve though. ...

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Front Desk Associate

3 months ago

Verified

... The interface could be a little simpler to use at times. Sometimes the server backs out for days at a time. ...

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Houseman

3 months ago

Verified

... The hospitality and rapid response and help. The cleanliness and over ...

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Managing Director

3 months ago

Verified

... First off, the people at Inn-Flow care. All questions and concerns we have are addressed with empathy and timely resolutions. ...

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Partner

3 months ago

Verified

... Bookkeeping services are slow, significant changes need to be made here. A mobile app would go a long way. A prompt customer service would be good at-least during onboarding. ...

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Front Desk

4 months ago

Verified

... Maybe the audit process could be a bit more simplified, but my last time doing it, it only took 8 minutes which is hard to beat. ...

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GM

4 months ago

Verified

... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...

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Office Manager

4 months ago

Verified

... The tools and information are very useful. The IT team is great and fast. Most of my question were solved with the chat with us option. ...

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Accounting Manager

4 months ago

Verified

... Easy to use! New AI feature is great! The fact that most issues can be solved, or questions answered threw chatting with the Inn-flow team makes it faster than having to wait for email responses. ...

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VP Shared Services

4 months ago

Verified

... Thorough Hotel Reporting and Support Tools ...

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Assistant General Manager

4 months ago

Verified

... more efficient. The system is user friendly and helps streamline our processes in a way that adds real value to the team. ...

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Human Resources and Accounting

5 months ago

Verified

... Prompt response, problem solving, efficiency, helpfulness, timely manner to resolve issues. I like the videos. The video to help ...

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General Manager

5 months ago

Verified

... *Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy ...

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General Manager

5 months ago

Verified

... The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side. ...

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Director of Finance

5 months ago

Verified

... really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions ...

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General Manager

5 months ago

Verified

... They're on top of their game, fast and reliable. ...

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6 months ago

Verified

... I have used M3 and Innflow. My favorite one is InnFlow. It's complete, ...

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[email protected]

14 months ago

Verified

... 1.) User friendly2.) Creates efficiency3.) Able to solve multiple job tasks quickly4.) Never any system errors or crashes5.) Easy to learn ...

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Supervisor

14 months ago

Verified

... Nothing everything we need is there and someone answers in less then 30 minutes thru email when I have a question ...

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Office Manager

14 months ago

Verified

... They Prompt in dealing with whatever I asked of them. Then follow-up to make sure that I receive my answer and if there is anything else they can do for me. LOVE It!! ...

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Onboarding Specialist

14 months ago

Verified

... Lots of improvement have happened recently. Sometimes I'm not sure who to contact when I do have an urgent matter. ...

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general manager

14 months ago

Verified

... Recieved help for daily activity in innflow ...

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Automation

Effortless

24 reviews mentions in "Automation"

20 positive

4 negative

Hoteliers often emphasize the importance of automation in Inn-Flow’s Scheduling & Labor Management product. The automation features in Inn-Flow serve as significant time-savers by facilitating features such as automatic invoice posting and seamless integration of schedules with employees. Hoteliers remark that the automated scheduling reduces their worry about communication, as the system sends schedules directly to employees, ensuring they are informed without manual intervention. Additionally, the software offers capabilities that minimize manual tasks in payroll processing and employee time management, though some users suggest updates to enhance its time clock flexibility. Most notably, the automation reduces the burden of manual entry, increasing operational efficiency and providing peace of mind for users.

Accounting Manager

2 months ago

Verified

... The accounting software is highly efficient and user-friendly, offering time-saving features such as automatic invoice posting, seamless journal entries, and easy bank reconciliation. ...

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General Manager

2 months ago

Verified

... time keeping piece is in need of updates. The time clock should allow employees to clock in and out at any time,and go in to a bucket for approval. Not allowing an employee to clock in or out and relying on a manager to manually clock in or out opens the doors to time keeping violations. There are far too many times in the hotel business where we as managers are not on site and an employee had to stay late and could not punch out. Now there is not actual proof of when they left. Allowing an employee to clock and approve later is more efficent. ...

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General Manager

2 months ago

Verified

... It would be nice if inn-flow could sync with the property POS system and automatically add housekeeping assignments/number of rooms assigned. ...

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Food and Beverage Director

2 months ago

Verified

... The feature to save and post schedules has been a huge time-saver for our business. ...

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GM

2 months ago

Verified

... Just makes sense. It's detail in programming is going to make the weekly bills process very different. Fit for hoteliers. ...

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MANAGER

2 months ago

Verified

... EASY TO OPERATEE AND VERY HELPFUL FOR KEEPING THE RECORDS AND TO RUN THE PAY ROLL IT WAS GREAT PLEASURE USING INN-FLOW. ...

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GM

2 months ago

Verified

... Inn Flow is convenient, organized, and easy to make changes. It is easy to add someone or share your information with a colleague. ...

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Corporate Controller

2 months ago

Verified

... click the actuals and see the invoices that where coded to that COA and make any changes necessary. Search ...

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Member

2 months ago

Verified

... least default to current year. You should be able to "select-copy-paste" directly from invoice instead of having ...

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General Manager

2 months ago

Verified

... regarding different invoices. For labor I love the minutes per room and daily labor approvals so I can keep on ...

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District Manager

3 months ago

Verified

... I Love the ease of uploading and approving software. I also love that tech support helps you very promptly and are welling to help. ...

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General Manager

3 months ago

Verified

... helps me run my entire business from accounting, to payroll and everything in between. Our employees love being able to use the time clock iPad to verify their payroll or even being able to do it from ...

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Front Desk Associate

3 months ago

Verified

... It has kept my precise timing for clocking in and out. All I have to do is have my iPad capture my picture and I'm in. ...

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General Manager

3 months ago

Verified

... and the results have been transformative. Inn Flow saves our staff an hour on journal entries per hotel and three to four ...

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Human Resources Manager

3 months ago

Verified

... I love the auto emailed reports I get daily, but would like to see a dashboard with the same information. ...

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Partner

3 months ago

Verified

... Inn-Flow is user friendly, and understands hotel industry. The workflow is well thought out due to this it makes it easier to train employees on the software. ...

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Accountant

3 months ago

Verified

... The bank reconciliation reports can be improved. There's too many steps just to process the report. This is the reason why we have Inn-Flow to process them due to this. ...

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Night auditor

4 months ago

Verified

... Nothing needs to be improved other than making our paystubs available through Innflow and not by sending another link to sign up at. ...

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GM

4 months ago

Verified

... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...

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General Manager

4 months ago

Verified

... controls or access to the basic users as well, so they can sort their issues by themselves without bothering the management and then the request can just be send for approval to management ...

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Accounting Manager

4 months ago

Verified

... AI feature is great, although it still needs some more training to read all kinds of invoices. We keep having glitches in the entire system once in a while, as it lags and slows down our work. ...

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VP Shared Services

4 months ago

Verified

... tool and tracking is very helpful. You are able to schedule reports regularly, and they have made the invoice upload process ...

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Administrative Assistant

5 months ago

Verified

... I do not feel there is anything that could be improved. I am extremely satisfied with Inn-Flow. My day to day use of Inn-Flow is always a positive one. ...

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Director of Finance

5 months ago

Verified

... can go back to old questions you asked. I love the static reports since this means I cannot change anything I ...

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EVP

5 months ago

Verified

... user friendly. It saves us time with features like reoccurring journal entries, quick search capabilities and being ...

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Supervisor

14 months ago

Verified

... With Inn Flow all of our reports are done automatically, including all the accounting. Everything transfers automatically, and makes everything very easy. ...

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AGM

14 months ago

Verified

... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...

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Chief Engineer

14 months ago

Verified

... I like the copy schedule feature, and the ability to see how much PTO each employee has available. I also like to print schedule feature. ...

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Assistant General Manager

14 months ago

Verified

... I can't think of anything at the moment that would improve the using the site. I can remember when a lot of this was done manually. This is a giant leap forward! ...

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Integrations

Connected

10 reviews mentions in "Integrations"

5 positive

5 negative

Hoteliers often highlight the integration capabilities of Inn-Flow's Scheduling & Labor Management product. Users have noted challenges with the ease of setting up integrations, particularly with property POS systems and external calendar tools such as Google Calendar and Outlook. Despite these challenges, there is a clear demand for reliable and customizable integrations. Automatic syncing with property management systems for tasks like adding housekeeping assignments is a frequently requested feature. Improvement actions emphasize enhancing synchronization functionalities to reduce errors and providing options for manual syncs if automatic processes fail. By addressing these needs, the software can provide more streamlined operations for users.

General Manager

2 months ago