Managing Director

3 months ago

Verified

... First off, the people at Inn-Flow care. All questions and concerns we have are addressed with empathy and timely resolutions. ...

General Manager

5 months ago

Verified

... The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side. ...

VP Shared Services

4 months ago

Verified

... Thorough Hotel Reporting and Support Tools ...

Director of Finance

5 months ago

Verified

... All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick ...

Human Resources and Accounting

4 months ago

Verified

... Prompt response, problem solving, efficiency, helpfulness, timely manner to resolve issues. I like the videos. The video to help solve issues are a great guideline and saves time trying to get on the ...

Supervisor

14 months ago

Verified

... Nothing everything we need is there and someone answers in less then 30 minutes thru email when I have a question ...

Office Manager

14 months ago

Verified

... They Prompt in dealing with whatever I asked of them. Then follow-up to make sure that I receive my answer and if there is anything else they can do for me. LOVE It!! ...

General Manager

5 months ago

Verified

... *Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy ...

Onboarding Specialist

14 months ago

Verified

... Lots of improvement have happened recently. Sometimes I'm not sure who to contact when I do have an urgent matter. ...

[email protected]

14 months ago

Verified

... 1.) User friendly2.) Creates efficiency3.) Able to solve multiple job tasks quickly4.) Never any system errors or crashes5.) Easy to learn ...

6 months ago

Verified

... I have used M3 and Innflow. My favorite one is InnFlow. It's complete, gets done what we need, its user friendly. When training new staff members, they are able to grasp how to use it. I think its ...

General Manager

5 months ago

Verified

... They're on top of their game, fast and reliable. ...

Assistant General Manager

4 months ago

Verified

... I just wanted to say that I really like the In Flow system it’s an amazing tool! What I appreciate most is that it talks to ONQ System, which makes my workflow much more efficient. The system is user friendly and helps streamline our processes ...

Accounting Manager

4 months ago

Verified

... Easy to use! New AI feature is great! The fact that most issues can be solved, or questions answered threw chatting with the Inn-flow team makes it faster than having to wait for email responses. ...

Office Manager

3 months ago

Verified

... The tools and information are very useful. The IT team is great and fast. Most of my question were solved with the chat with us option. ...

Front Desk

3 months ago

Verified

... Maybe the audit process could be a bit more simplified, but my last time doing it, it only took 8 minutes which is hard to beat. ...

GM

3 months ago

Verified

... Ease of use ...

Partner

3 months ago

Verified

... Bookkeeping services are slow, significant changes need to be made here. A mobile app would go a long way. A prompt customer service would be good at-least during onboarding. ...

Front Desk Associate

3 months ago

Verified

... It has kept my precise timing for clocking in and out. All I have to do is have my iPad capture my picture and I'm in. ...

Houseman

3 months ago

Verified

... The hospitality and rapid response and help. The cleanliness and over all aura. I love this hotel and the staff. All employees and employers. The vibe was enlightening and made me feel all bubbly ...

General Manager

3 months ago

Verified

... No improvement necessary. It does everything I need it to. They do have often calls asking if there’s anything they can do to improve though. ...

VP of Hospitality

3 months ago

Verified

... A dedicated support specialist would be a huge win. This enhancement would be very beneficial. We do have this on the payroll side, but not on the acccouting side. ...

Hotel GM

2 months ago

Verified

... InnFlow does it all- Accounting to payroll, even biometric timeclock, in an all in one platform. I have used several similar types, but the immediate customer support response and help is what really ...

Corporate Controller

2 months ago

Verified

... Program is user friendly. Great support system, tickets are answered quickly. Overview feature, OT at Risk Feature, Housekeeping feature are great. Operating Report feature where you can click the ...

Accountant

2 months ago

Verified

... Many utility companies don't issue Invoice Number for each bill, and Inn flow only recognizes Invoice Number. Consider, an utility bill is received from the vendor for Dec 15, 2023 to Jan 14, 2024. Herein, Inn Flow require that user to put in invoice number, which is not provided by Utility Company, so I instead put in Invoice date in the Invoice Number field (Mandatory field) . Also, Inn-Flow require user to select accounting period for utility bill. Either user can book accounting period as Dec 23 expense ...

GM

2 months ago

Verified

... Just makes sense. It's detail in programming is going to make the weekly bills process very different. Fit for hoteliers. ...

MANAGER

2 months ago

Verified

... EVERYTHING IS ON POINT THE ONLY THING I WOULD SUUGETS IS TO UPDATE THE HOUSE KEEPING LABOUR TO PAY PER ROOM. THANK YOU INNFLOW YOU GUYS ARE AMAZING. ...

GM

2 months ago

Verified

... Easy to use. ...

Banquet

2 months ago

Verified

... I what I like most is how easy it is to use with email notifications and if you need help you can call ...

Food and Beverage Director

2 months ago

Verified

... Areas for Improvement User Interface (UI) / User Experience Enhancements: Feedback: Users have reported that the interface can be confusing and difficult to navigate, especially for new users. Improvement Actions: Simplify navigation menus and make commonly used features more prominent. Improve consistency in button layouts and icons for better usability. Provide an easy-to-access user guide or tutorial to help onboard new users. Calendar Syncing Issues: Feedback: Inconsistent syncing with external calendars (e.g., Google Calendar, Outlook) has caused scheduling conflicts. Improvement Actions: Enhance the synchronization functionality between Innflow and external calendars to reduce errors. Implement clearer feedback when syncing fails or is in progress. Offer an option to manually trigger a sync if automatic syncing is delayed or fails. Notification System: Feedback: Users have mentioned that notification settings are not granular enough, leading to too many alerts or not enough important notifications. Improvement Actions: Add more customizable notification options, allowing users to adjust frequency and type of alerts. Ensure critical reminders (e.g., upcoming appointments, system errors) are prioritized and more noticeable. Implement clearer notification labels to distinguish between different types of alerts (e.g., confirmations, cancellations, errors). Mobile App Functionality: Feedback: The mobile app's functionality is limited compared to the desktop version, causing issues for users on the go. Improvement Actions: Optimize the mobile app to include all critical features available on the desktop version. Improve the speed and reliability of the app, ensuring that it works smoothly with all devices and operating systems. Test mobile app usability with real users to identify and resolve pain points. Integration with Other Tools: Feedback: Some users have experienced difficulties when trying to integrate Innflow with other productivity tools (CRM, email platforms, etc.). Improvement Actions: Develop more seamless integration options with third-party tools, particularly those used by a majority of your customers. Provide clearer documentation or support ...

Night auditor

2 months ago

Verified

... Inn Flow is very easy to navigate.It is very easy to input data into Inn Flow. You can easily see your schedule and check your time sheet. I would highly recommend Inn Flow. ...

Housekeeping/ Breakfast Attendanr

2 months ago

Verified

... Letting more than 2 breakfast attendants be scheduled at the same time every week. It’s causing me and my coworkers and our boss to miss days and cause issues for others when coming in or current working ...

Regional Director of Operations

2 months ago

Verified

... I will say that I don't have much other than the speed in which it runs at times but that might be an internal issue. ...

Accounting Manager

2 months ago

Verified

... Scheduling & Labor Management is an excellent application that simplifies employee scheduling, performance reviews, and GM approval processes. Its user-friendly interface and efficient features make ...

General manager

2 months ago

Verified

... Very easy system to navigate. Simple clock ins for the employees to maintain and operate on daily basis which was made easier for the hotel. ...

General Manager

2 months ago

Verified

... Very detailed software that is user friendly. Performance data review that will save time. Allows for users to collaborate and keeps the business running efficient. ...

GM

2 months ago

Verified

... Labour management, time management and accounts that will really excel your revenue, easy to use, great features, highly recommended to all. ...

Night audit

2 months ago

Verified

... I like working with this vendor because when there's problems and there's someone there to help and help and response is fast ...

Human Resources Manager

3 months ago

Verified

... I love the auto emailed reports I get daily, but would like to see a dashboard with the same information. ...

VP Shared Services

4 months ago

Verified

... Daily engagement with our accounting services has been a huge weight lifted from our daily operations, saving a lot of time and labor. The tools and processes for data retention in accounting and financial reporting make evaluation and changes very straightforward and simple, cutting out a lot of the steps needed in other systems to research and understand the entries. The labor management system is a great built-in (required) tool to control labor and evaluate performance. The support system built in to the site has made getting assistance so simple for any user and is very appreciated. Communication through inn-flow is very easy and helpful. Chargeback response compilation tool and tracking is very helpful. You are able to schedule reports regularly ...

Director of Finance

5 months ago

Verified

... All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions you asked. I love the static ...

EVP

5 months ago

Verified

... Inn Flow is so user friendly. It saves us time with features like reoccurring journal entries, quick search capabilities and being able to copy budget templates from one hotel to another. We also ...

Supervisor

14 months ago

Verified

... Reports ...

Assistant General Manager

14 months ago

Verified

... I can't think of anything at the moment that would improve the using the site. I can remember when a lot of this was done manually. This is a giant leap forward! ...

AGM

14 months ago

Verified

... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...

Chief Engineer

14 months ago

Verified

... I like the copy schedule feature, and the ability to see how much PTO each employee has available. I also like to print schedule feature. ...

Administrative Assistant

5 months ago

Verified

... Very user friendly in regards to Hotel Accounting Software. ...

Accounting Manager

4 months ago

Verified

... AI feature is great, although it still needs some more training to read all kinds of invoices. We keep having glitches in the entire system once in a while, as it lags and slows down our work. ...

General Manager

4 months ago

Verified

... The ease of accessing the accounting and uploading my invoices for the hotel, keeps me updated with the payments, also it is very easy to do budget review with my team through the information. With labor, its easy to manage to overview how the staff is doing, where we can ...

Night auditor

3 months ago

Verified

... Nothing needs to be improved other than making our paystubs available through Innflow and not by sending another link to sign up at. ...

GM

3 months ago

Verified

... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...

Partner

3 months ago

Verified

... Inn-Flow is user friendly, and understands hotel industry. The workflow is well thought out due to this it makes it easier to train employees on the software. ...

Accountant

3 months ago

Verified

... The bank reconciliation reports can be improved. There's too many steps just to process the report. This is the reason why we have Inn-Flow to process them due to this. ...

General Manager

3 months ago

Verified

... We rely on Inn-Flow for Accounting and Payroll, and the results have been transformative. Inn Flow saves our staff an hour on journal entries per hotel and three to four hours on bi monthly accounts ...

Front Desk Associate

3 months ago

Verified

... It has kept my precise timing for clocking in and out. All I have to do is have my iPad capture my picture and I'm in. ...

General Manager

3 months ago

Verified

... Innflow is designed very well. The platform is easy to use, works as it should and they have an awesome support team who is always open to new ideas for improving. Honestly, Innflow helps me run my entire business from accounting, to payroll and everything in between. Our employees love being able to use the time clock iPad to verify ...

District Manager

2 months ago

Verified

... I Love the ease of uploading and approving software. I also love that tech support helps you very promptly and are welling to help. ...

Corporate Controller

2 months ago

Verified

... Easy to Learn - Great Features for Controlling Expenses and Labor ...

Member

2 months ago

Verified

... the date should at least default to current year. You should be able to "select-copy-paste" directly from invoice instead of having to type all the info. DEFINETLY NEED LIVE SUPPORT. Need to be able ...

General Manager

2 months ago

Verified

... After working with a lot of accounting software, I find that Innflow is by far the easiest to navigate. I also love how you can communicate and make notes to other colleagues regarding different invoices. For labor I love the minutes ...

GM

2 months ago

Verified

... Just makes sense. It's detail in programming is going to make the weekly bills process very different. Fit for hoteliers. ...

MANAGER

2 months ago

Verified

... EASY TO OPERATEE AND VERY HELPFUL FOR KEEPING THE RECORDS AND TO RUN THE PAY ROLL IT WAS GREAT PLEASURE USING INN-FLOW. ...

GM

2 months ago

Verified

... Easy to use. ...

Food and Beverage Director

2 months ago

Verified

... The feature to save and post schedules has been a huge time-saver for our business. Knowing that Inn-Flow automatically sends schedules to my employees gives me peace of mind, as I no longer have to ...

General Manager

2 months ago

Verified

... It would be nice if inn-flow could sync with the property POS system and automatically add housekeeping assignments/number of rooms assigned. ...

Accounting Manager

2 months ago

Verified

... The accounting software is highly efficient and user-friendly, offering time-saving features such as automatic invoice posting, seamless journal entries, and easy bank reconciliation. ...

General Manager

2 months ago

Verified

... I think the time keeping piece is in need of updates. The time clock should allow employees to clock in and out at any time,and go in to a bucket for approval. Not allowing an employee to clock in or ...

Vice President

4 months ago

Verified

... There isn't much that I would say needs improvement. Inn-Flow seems to be always implementing new things into the program to make it easier to navigate. ...

Corporate Controller

5 months ago

Verified

... 0I love the PMS upload directly into Inn-Flow. Getting Reports on a daily basis. My owners love it. Labor Management is very easy to use. The whole Inn-Flow team so friendly and helpful. Thank you to ...

General Manager

5 months ago

Verified

... The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side. ...

VP Shared Services

4 months ago

Verified

... Daily engagement with our accounting services has been a huge weight lifted from our daily operations, saving a lot of time and labor. The tools and processes for data retention in accounting and ...

Director of Finance

5 months ago

Verified

... All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions you asked. I love the static reports since this means I cannot change anything I will always get the same information. On boarding was also very interactive. I was given a dedicated person who would answer all of my questions with patience and humor. I like that this system was make by a hotel owners for hotels. It really shows in the reporting as well as the labor portion. Much less labor intensive when doing payroll and inputting missing punches or buddy punches because of smile ID. “When we were using the old system, we could see that we had a ton of overtime, but it wasvery hard to pinpoint it beforehand,” Patel shared. “I was always looking at the reports andwondering, ‘Why we can't manage our time better? What are we doing wrong?’”“The biggest thing I wanted was one system that did everything,” Patel said. “I was using fivedifferent systems, I had to export ...

Supervisor

14 months ago

Verified

... With Inn Flow all of our reports are done automatically, including all the accounting. Everything transfers automatically, and makes everything very easy. ...

Accounting Manager

4 months ago

Verified

... Easy to use! New AI feature is great! The fact that most issues can be solved, or questions answered threw chatting with the Inn-flow team makes it faster than having to wait for email responses. ...

Night auditor

3 months ago

Verified

... Nothing needs to be improved other than making our paystubs available through Innflow and not by sending another link to sign up at. ...

General Manager

3 months ago

Verified

... Innflow is designed very well. The platform is easy to use, works as it should and they have an awesome support team who is always open to new ideas for improving. Honestly, Innflow helps me run my entire business from ...

Member

2 months ago

Verified

... the date should at least default to current year. You should be able to "select-copy-paste" directly from invoice instead of having to type all the info. DEFINETLY NEED LIVE SUPPORT. Need to be able to attach ...

Accountant

2 months ago

Verified

... Many utility companies don't issue Invoice Number for each bill, and Inn flow only recognizes Invoice Number. Consider, an utility bill is received from the vendor for Dec 15, 2023 to Jan 14, 2024. ...

Food and Beverage Director

2 months ago

Verified

... Areas for Improvement User Interface (UI) / User Experience Enhancements: Feedback: Users have reported that the interface can be confusing and difficult to navigate, especially for new users. Improvement Actions: Simplify navigation menus and make commonly used features more prominent. Improve consistency in button layouts and icons for better usability. Provide an easy-to-access user guide or tutorial to help onboard new users. Calendar ...

General Manager

2 months ago

Verified

... It would be nice if inn-flow could sync with the property POS system and automatically add housekeeping assignments/number of rooms assigned. ...

Human Resources Manager

3 months ago

Verified

... WOW! Great Platform for Hoteliers! A true one stop shop. ...

Vice President

4 months ago

Verified

... The customer service and the ease of use is what I enjoy the most. My properties are happy and they say it saves them time that can be used elsewhere through their day. ...

Managing Director

3 months ago

Verified

... Inn - Flow is doing a great. I wish I had known about them sooner. But better late than never. ...

General Manager

4 months ago

Verified

... Inn-Flow user for several years ...

VP Shared Services

4 months ago

Verified

... Daily engagement with our accounting services has been a huge weight lifted from our daily operations, saving a lot of time and labor. The tools and processes for data retention in accounting and ...

Director of Finance

5 months ago

Verified

... All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions you asked. I love the static reports since this means I cannot change anything I will always get the same information. On boarding was also very interactive. I was given a dedicated person who would answer all of my questions with patience and humor. I like that this system was make by a hotel ...

General Manager

14 months ago

Verified

... Innflow is very user friendly. Its is easy to keep track of the employees hours to help ensure all departments stay in line with budget. ...

General Manager

5 months ago

Verified

... Inn Flow definitely allows us to save time in scheduling and is extremely efficient is helping control labor costs. ...

Onboarding Specialist

14 months ago

Verified

... Lots of improvement have happened recently. Sometimes I'm not sure who to contact when I do have an urgent matter. ...

AGM

14 months ago

Verified

... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...

General Manager

14 months ago

Verified

... Inn-Flow user for several years ...

6 months ago

Verified

... I have used M3 and Innflow. My favorite one is InnFlow. It's complete, gets done what we need, its user friendly. When training new staff members, they are able to grasp how to use it. I think its ...

General Manager

5 months ago

Verified

... I do not have any complaints; I have not had any issues, and I would recommend to anyone that may need service ...

Administrative Assistant

5 months ago

Verified

... I do not feel there is anything that could be improved. I am extremely satisfied with Inn-Flow. My day to day use of Inn-Flow is always a positive one. ...

Assistant General Manager

4 months ago

Verified

... I’ve been really impressed with the In Flow system so far it’s been a great tool for our team. Overall, the system works very well, and I’m excited to see how it evolves! ...

Accounting Manager

4 months ago

Verified

... Easy to use! New AI feature is great! The fact that most issues can be solved, or questions answered threw chatting with the Inn-flow team makes it faster than having to wait for email responses. ...

General Manager

4 months ago

Verified

... The ease of accessing the accounting and uploading my invoices for the hotel, keeps me updated with the payments, also it is very easy to do budget review with my team through the information. With ...

Front Desk

3 months ago

Verified

... Wish My Higher-Ups Weren't Changing Systems ...

Housekeeper

3 months ago

Verified

... Showing the dollar amount with the hours put in so we can see if we have a good estimate on what our paycheck would be ...

Front desk supervisor

3 months ago

Verified

... I like that is very easy to use in all aspects, I've never had any problems using it!!! Really enjoy using it! ...

Agm

3 months ago

Verified

... Very goo ...

Accounting Clerk

3 months ago

Verified

... Simplify Your Business ...

General Manager

3 months ago

Verified

... Inn-Flow Review ...

Houseman

3 months ago

Verified

... Nostalgic ...

VP of Hospitality

3 months ago

Verified

... We have used Inn flow for both payroll and accounting for the last year. I find the software to be very user friendly and efficient. We are a growing company and I will be adding this software to all ...

District Manager

2 months ago

Verified

... I love everything about the program. I would like to be able to speak with someone on the phone instead of chat. ...

Front Desk Agent

2 months ago

Verified

... The Best Company To Work With ...

Hotel GM

2 months ago

Verified

... Since IF seems to be evolving with the industry needs- Don't change anything, especially the customer support. The immediate attention to customers is amazing. ...

Corporate Controller

2 months ago

Verified

... Program is user friendly. Great support system, tickets are answered quickly. Overview feature, OT at Risk Feature, Housekeeping feature are great. Operating Report feature where you can click the ...

General Manager

2 months ago

Verified

... As GM of a large property, I am quite busy and step away from my desk quite often in the middle of doing things in Innflow. When I return, sometime when entering a schedule, the system times out and ...

General Manager

2 months ago

Verified

... Fast, easy to learn. Overall great experience. Have had great interaction with everyone that has helped me when needed and just wonderful ...

Assistant Manager

2 months ago

Verified

... It was easy to learn and serves its purpose. I am new to the system, and it has been easy to learn. It serves a purpose, and I have been happy with it. ...

General Manager

2 months ago

Verified

... Additional reports would be helpful; however I am still learning all of the ones available now. The Export Button on invoices does not always push the invoices lines over causing manual entry of ...

ACCOUNT MANAGER

2 months ago

Verified

... Inn-Flow Exeperioence ...

GM

2 months ago

Verified

... Training so far - and it's going to be great! ...

MANAGER

2 months ago

Verified

... EVERYTHING IS ON POINT THE ONLY THING I WOULD SUUGETS IS TO UPDATE THE HOUSE KEEPING LABOUR TO PAY PER ROOM. THANK YOU INNFLOW YOU GUYS ARE AMAZING. ...

GM

2 months ago

Verified

... Easy to use. ...

Banquet

2 months ago

Verified

... I what I like most is how easy it is to use with email notifications and if you need help you can call ...

Housekeeping/ Breakfast Attendanr

2 months ago

Verified

... It’s never matches my schedule that’s posted in our employee bulletin board. Can’t get more hours with out editing my time. Constantly editing my time everyday, to get paid. Raise breakfast ...

Accounting Manager

2 months ago

Verified

... Scheduling & Labor Management is an excellent application that simplifies employee scheduling, performance reviews, and GM approval processes. Its user-friendly interface and efficient features make it a time-saving and highly effective solution for workforce management. Its intuitive design makes it simple to use, streamlining complex tasks and improving ...

General manager

2 months ago

Verified

... Very easy system to navigate. Simple clock ins for the employees to maintain and operate on daily basis which was made easier for the hotel. ...

Bartender

2 months ago

Verified

... Like or not ...

Night audit

2 months ago

Verified

... I like the way things are right now it's really see nothing that needs to be improved everything's on point ...

Human Resources Manager

3 months ago

Verified

... The labor management module. It’s extensive to include biometric identification, forecasting, scheduling, and payroll processing. The program is easy to navigate with many options to drill in for ...

Vice President

4 months ago

Verified

... There isn't much that I would say needs improvement. Inn-Flow seems to be always implementing new things into the program to make it easier to navigate. ...

Corporate Controller

5 months ago

Verified

... 0I love the PMS upload directly into Inn-Flow. Getting Reports on a daily basis. My owners love it. Labor Management is very easy to use. The whole Inn-Flow team so friendly and helpful. Thank you to ...

Managing Director

3 months ago

Verified

... Partnering with Inn-Flow - Efficiency and precision all in one. ...

General Manager

5 months ago

Verified

... The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side. ...

General Manager

4 months ago

Verified

... Nothing that I can think of....it meets all of my day-to-day hotel needs. I would recommend Inn-Flow to anyone in the hospitality industry. ...

VP Shared Services

4 months ago

Verified

... Daily engagement with our accounting services has been a huge weight lifted from our daily operations, saving a lot of time and labor. The tools and processes for data retention in accounting and ...

Director of Finance

5 months ago

Verified

... Easy to use! Switch now! ...

EVP

5 months ago

Verified

... Inn Flow is so user friendly. It saves us time with features like reoccurring journal entries, quick search capabilities and being able to copy budget templates from one hotel to another. We also ...

Supervisor

14 months ago

Verified

... With Inn Flow all of our reports are done automatically, including all the accounting. Everything transfers automatically, and makes everything very easy. ...

Front Office Manager/Sales

14 months ago

Verified

... Being able to adjust clock in times while employed are clocked in. We have employed that clock in late and we have to wait and go back to fix it. ...

General Manager

14 months ago

Verified

... User friendly.Labor management at a glance to stay on budget.Efficient and helpful reports.Easy scheduling for all departments. Includes forecast to have accurate numbers for scheduling. ...

General Manager

14 months ago

Verified

... Innflow is very user friendly. Its is easy to keep track of the employees hours to help ensure all departments stay in line with budget. ...

General Manager

5 months ago

Verified

... *Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy ...

Onboarding Specialist

14 months ago

Verified

... With the new Labor management, I like the new process for everyone to request their our time off through the system. ...

AGM

14 months ago

Verified

... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...

General Manager

14 months ago

Verified

... Maybe extend the time if employee is clocking out later than the scheduled. But it's pretty easy to use and very friendly to my staff ...

General Manager

14 months ago

Verified

... Nothing that I can think of....it meets all of my day-to-day hotel needs. I would recommend Inn-Flow to anyone in the hospitality industry. ...

[email protected]

14 months ago

Verified

... 1.) User friendly2.) Creates efficiency3.) Able to solve multiple job tasks quickly4.) Never any system errors or crashes5.) Easy to learn ...

6 months ago

Verified

... Sometimes I don't like the numbers I see so if you could produce a filter that is rose colored glasses for bad number days, I'd appreciate that. ...

Accounting Manager

4 months ago

Verified

... Great software! ...

General Manager

4 months ago

Verified

... Inn Flow is Easy To Learn and User-Friendly! ...

General Manager

4 months ago

Verified

... The ease of accessing the accounting and uploading my invoices for the hotel, keeps me updated with the payments, also it is very easy to do budget review with my team through the information. With labor ...

Front Desk

3 months ago

Verified

... Wish My Higher-Ups Weren't Changing Systems ...

Housekeeper

3 months ago

Verified

... It's a good software to use when wanting to review hours and what days I've worked ...

GM

3 months ago

Verified

... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...

Partner

3 months ago

Verified

... Bookkeeping services are slow, significant changes need to be made here. A mobile app would go a long way. A prompt customer service would be good at-least during onboarding. ...

Accountant

3 months ago

Verified

... Accounting (Approvals & Checks) ...

General Manager

3 months ago

Verified

... All in one. Great system for accounting / payroll and scheduling. ...

Front desk supervisor

3 months ago

Verified

... Very easy to use ...

Agm

3 months ago

Verified

... Great system I like everything you can do from scheduling to hours and posting keeping track of everything in one app ...

Accounting Clerk

3 months ago

Verified

... The best high-quality user friendly software for your business. Bring your accounting to the next level. You need to give it a try! ...

Front Desk Associate

3 months ago

Verified

... It has kept my precise timing for clocking in and out. All I have to do is have my iPad capture my picture and I'm in. ...

General Manager

3 months ago

Verified

... Innflow is designed very well. The platform is easy to use, works as it should and they have an awesome support team who is always open to new ideas for improving. Honestly, Innflow helps me run my ...

Front Desk Agent

2 months ago

Verified

... I like how it is very resourceful for me and my coworkers. The schedule is very convenient and concise. Clocking in is very helpful for us as well. I really like Inn-Flow. ...

Hotel GM

2 months ago

Verified

... One Stop Shop for Hotel Labor and Accounting ...

Corporate Controller

2 months ago

Verified

... Program is user friendly. Great support system, tickets are answered quickly. Overview feature, OT at Risk Feature, Housekeeping feature are great. Operating Report feature where you can click the ...

Member

2 months ago

Verified

... It is very efficient, fast and easy to work with. the extract button is very helpfull but still needs some work. ...

Accountant

2 months ago

Verified

... Many utility companies don't issue Invoice Number for each bill, and Inn flow only recognizes Invoice Number. Consider, an utility bill is received from the vendor for Dec 15, 2023 to Jan 14, 2024. Herein, Inn Flow require that user to put in invoice number, which is not provided by Utility Company, so I instead put in Invoice date in the Invoice Number field (Mandatory field) . Also, Inn-Flow require user to select accounting period for utility bill. Either user can book accounting period as Dec 23 expense or Jan 24 expense. Both are technically incorrect. If an option is given to book billing ...

General Manager

2 months ago

Verified

... After working with a lot of accounting software, I find that Innflow is by far the easiest to navigate. I also love how you can communicate and make notes to other colleagues regarding different ...

General Manager

2 months ago

Verified

... Great Experience, Functional, All-In-One Program ...

ACCOUNT MANAGER

2 months ago

Verified

... The speed of the searching needs work to be done. The slower searching becomes a problem sometimes. Switiching bettween different entitites while being in the payment tab becomes an issue too. ...

GM

2 months ago

Verified

... Just makes sense. It's detail in programming is going to make the weekly bills process very different. Fit for hoteliers. ...

MANAGER

2 months ago

Verified

... EASY TO OPERATEE AND VERY HELPFUL FOR KEEPING THE RECORDS AND TO RUN THE PAY ROLL IT WAS GREAT PLEASURE USING INN-FLOW. ...

GM

2 months ago

Verified

... Inn Flow is convenient, organized, and easy to make changes. It is easy to add someone or share your information with a colleague. ...

Food and Beverage Director

2 months ago

Verified

... Areas for Improvement User Interface (UI) / User Experience Enhancements: Feedback: Users have reported that the interface can be confusing and difficult to navigate, especially for new users. Improvement Actions: Simplify navigation menus and make commonly used features more prominent. Improve consistency in button layouts and icons for better usability. Provide an easy-to-access user guide or tutorial to help onboard new users. Calendar Syncing Issues: Feedback: Inconsistent syncing with external calendars (e.g., Google Calendar, Outlook) has caused scheduling conflicts. Improvement Actions: Enhance the synchronization functionality between Innflow and external calendars to reduce errors. Implement clearer feedback when syncing fails or is in progress. Offer an option to manually trigger a sync if automatic syncing is delayed or fails. Notification System ...

Night auditor

2 months ago

Verified

... Inn Flow is very easy to navigate.It is very easy to input data into Inn Flow. You can easily see your schedule and check your time sheet. I would highly recommend Inn Flow. ...

Housekeeping/ Breakfast Attendanr

2 months ago

Verified

... It’s never matches my schedule that’s posted in our employee bulletin board. Can’t get more hours with out editing my time. Constantly editing my time everyday, to get paid. Raise breakfast ...

General Manager

2 months ago

Verified

... It is great to have the ability to log in remotely and make changes to the schedule if needed. It is very user friendly for processing payroll. ...

Regional Director of Operations

2 months ago

Verified

... Inn Flow is an amazing platform that is very user friendly and super easy to learn. The platform is dynamic and an excellent tool for accounting, budgeting and forecasting for our hotels. ...

Accounting Manager

2 months ago

Verified

... Scheduling & Labor Management is an excellent application that simplifies employee scheduling, performance reviews, and GM approval processes. Its user-friendly interface and efficient features make ...

General manager

2 months ago

Verified

... Very easy system to navigate. Simple clock ins for the employees to maintain and operate on daily basis which was made easier for the hotel. ...

GM

2 months ago

Verified

... I love how user friendly Inn-Flow is. Anyone can use it. All the reports are easy to read and understand. ...

General Manager

2 months ago

Verified

... Very detailed software that is user friendly. Performance data review that will save time. Allows for users to collaborate and keeps the business running efficient. ...

Bartender

2 months ago

Verified

... The only thing I like about it is that it comes to my phone. That is the most convenient thing? ...

GM

2 months ago

Verified

... Boost your revenue ...

Assistant General Manager

2 months ago

Verified

... I’ve been really impressed with the In Flow system so far—it’s been a great tool for our team. Overall, the system works very well, and I’m excited to see how it evolves! ...

Night audit

2 months ago

Verified

... I like the way things are right now it's really see nothing that needs to be improved everything's on point ...

Human Resources Manager

3 months ago

Verified

... The labor management module. It’s extensive to include biometric identification, forecasting, scheduling, and payroll processing. The program is easy to navigate with many options to drill in for detailed information ...

Corporate Controller

5 months ago

Verified

... **Change the time on the Daily Email Reports to 9AM or 10AM Pacific for all West Coast Hotels. ** Or let us choose the time when we setup the reports. ...

VP Shared Services

4 months ago

Verified

... Daily engagement with our accounting services has been a huge weight lifted from our daily operations, saving a lot of time and labor. The tools and processes for data retention in accounting and financial reporting make evaluation and changes very straightforward and simple, cutting out a lot of the steps needed in other systems to research and understand the entries. The labor management system is a great built-in (required) tool to control labor and evaluate performance. The support system built in to the site has made getting assistance so simple for any user and is very appreciated. Communication through inn-flow is very easy and helpful. Chargeback response compilation tool and tracking is very helpful. You are able to schedule reports regularly, and they have made the invoice ...

Director of Finance

5 months ago

Verified

... All one system and more time to work on other projects. Simple to use. New updates all the time make it even better. I really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so ...

Human Resources and Accounting

4 months ago

Verified

... Prompt response, problem solving, efficiency, helpfulness, timely manner to resolve issues. I like the videos. The video to help solve issues are a great guideline and saves time trying to get on the phone for support ...

AGM

14 months ago

Verified

... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...

6 months ago

Verified

... Sometimes I don't like the numbers I see so if you could produce a filter that is rose colored glasses for bad number days, I'd appreciate that. ...

General Manager

5 months ago

Verified

... The response is fast and fixed with in mintues. The longest I've had to wait was five mintues which is amazing. ...

General Manager

5 months ago

Verified

... Nothing, this is a very easy format to use. I would recommend this product to anyone that is in need. ...

General Manager

4 months ago

Verified

... Maybe more controls or access to the basic users as well, so they can sort their issues by themselves without bothering the management and then the request can just be send for approval to management ...

Front Desk

3 months ago

Verified

... I have enjoyed using this system, it's quick and efficient and really hate that my company is changing to something different. I have enjoyed it's ease and user-friendliness. ...

GM

3 months ago

Verified

... I think the forecasting should be a little better it should be easer to change the models to match the property. ...

Accountant

3 months ago

Verified

... I like the steps of approval and the OTP code given, before any checks can be cut. Accessing the AP reports. ...

General Manager

3 months ago

Verified

... We rely on Inn-Flow for Accounting and Payroll, and the results have been transformative. Inn Flow saves our staff an hour on journal entries per hotel and three to four hours on bi monthly accounts ...

Houseman

3 months ago

Verified

... The hospitality and rapid response and help. The cleanliness and over all aura. I love this hotel and the staff. All employees and employers. The vibe was enlightening and made me feel all bubbly ...

General Manager

3 months ago

Verified

... Innflow is designed very well. The platform is easy to use, works as it should and they have an awesome support team who is always open to new ideas for improving. Honestly, Innflow helps me run my entire business from ...

Front Desk Agent

2 months ago

Verified

... One thing they could improve is providing us our paystubs so we, the employees, can access it from our account. Instead of asking our manager it would be more convenient for us to access our own ...

Hotel GM

2 months ago

Verified

... InnFlow does it all- Accounting to payroll, even biometric timeclock, in an all in one platform. I have used several similar types, but the immediate customer support response and help is what really sets them apart. They listen to feedback and make changes to enhance the users ...

Corporate Controller

2 months ago

Verified

... Easy to Learn - Great Features for Controlling Expenses and Labor ...

Member

2 months ago

Verified

... the date should at least default to current year. You should be able to "select-copy-paste" directly from invoice instead of having to type all the info. DEFINETLY NEED LIVE SUPPORT. Need to be able ...

Housekeeping

2 months ago

Verified

... The program is easy to follow and extremely user friendly, especially for older pwople such as me. I would not change a thing! ...

General Manager

2 months ago

Verified

... Additional reports would be helpful; however I am still learning all of the ones available now. The Export Button on invoices does not always push the invoices lines over causing manual entry of ...

ACCOUNT MANAGER

2 months ago

Verified

... The speed of the searching needs work to be done. The slower searching becomes a problem sometimes. Switiching bettween different entitites while being in the payment tab becomes an issue too. ...

MANAGER

2 months ago

Verified

... EVERYTHING IS ON POINT THE ONLY THING I WOULD SUUGETS IS TO UPDATE THE HOUSE KEEPING LABOUR TO PAY PER ROOM. THANK YOU INNFLOW YOU GUYS ARE AMAZING. ...

Food and Beverage Director

2 months ago

Verified

... Areas for Improvement User Interface (UI) / User Experience Enhancements: Feedback: Users have reported that the interface can be confusing and difficult to navigate, especially for new users. ...

Night auditor

2 months ago

Verified

... Inn Flow is very easy to navigate.It is very easy to input data into Inn Flow. You can easily see your schedule and check your time sheet. I would highly recommend Inn Flow. ...

Housekeeping/ Breakfast Attendanr

2 months ago

Verified

... It’s never matches my schedule that’s posted in our employee bulletin board. Can’t get more hours with out editing my time. Constantly editing my time everyday, to get paid. Raise breakfast ...

GM

2 months ago

Verified

... Make it so the font can be made bigger for us users who have a tad bit of a hard time seeing LOL ...

Bartender

2 months ago

Verified

... I don’t like downloading the schedule it would be nice if you could just click it and it would open. ...

GM

2 months ago

Verified

... Payroll, little glitch on new users, may be different format on schedule, easy to read, perhaps little color for distinction. ...