Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Inn-Flow Labor Management
4.9 (140 REVIEWS)
Ahmad, Rocky, Claire + 8 more experts recommend Inn-Flow
Read RecommendationsRanked 3 (out of 26) in Scheduling & Workforce Management
Hoteliers voted Inn-Flow as the #3 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAll the tools you need to manage labor costs, increase employee productivity, and reduce costs
97% recommended by 213 hotels
Hyatt, Omni Hotels, Marriott & 210 others
Bell - AI powered product analyst
I analyzed all of Inn-Flow’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Inn-Flow integrates robust accounting, payroll, and scheduling features into a single platform, streamlining operations and enhancing efficiency. Remote login and automated processes free managers from mundane tasks, allowing focus on revenue growth and cost management. While praised for ease of use and insightful reporting, some users mention integration difficulties with other tools. Improved mobile functionality and support could further elevate user satisfaction.
Hyatt, Omni Hotels, Marriott & 210 others
Read their reviewsSupport
World-class
30 reviews mentions in "Support"
26 positive
4 negative
Hoteliers often highlight Inn-Flow Labor Management's excellent customer support as a key differentiator. They appreciate the immediate response from support staff when issues arise, ensuring that problems are addressed quickly and effectively. Many users have noted that the assistance provided is knowledgeable and helps streamline the onboarding process, making the setup and training smoother for new users. The availability of support through various channels such as chat, phone, or email is another aspect that hoteliers commend, as it provides flexibility and reliability in obtaining help when needed. Overall, the proactive and competent customer service significantly contributes to the positive experience with Inn-Flow's Scheduling & Labor Management product.
GM
2 months ago
Verified
... Labour management, time management and accounts that will really excel your revenue, easy to use, great features, highly recommended to all. ...
See full reviewNight audit
2 months ago
Verified
... I like working with this vendor because when there's problems and there's someone there to help and help and response is fast ...
See full reviewAccounting Manager
2 months ago
Verified
... excellent application that simplifies employee scheduling, performance reviews, and GM approval processes. Its user-friendly ...
See full reviewGeneral manager
2 months ago
Verified
... Very easy system to navigate. Simple clock ins for the employees to maintain and operate on daily basis which was made easier for the hotel. ...
See full reviewGeneral Manager
2 months ago
Verified
... Very detailed software that is user friendly. Performance data review that will save time. Allows for users to collaborate and keeps the business running efficient. ...
See full reviewRegional Director of Operations
2 months ago
Verified
... I will say that I don't have much other than the speed in which it runs at times but that might be an internal issue. ...
See full reviewFood and Beverage Director
2 months ago
Verified
... used by a majority of your customers. Provide clearer documentation or support for integration setup and troubleshooting. ...
See full reviewNight auditor
2 months ago
Verified
... I don’t see where any improvements are needed. Inputting data into Inn Flow goes pretty smoothly for me. If there is anything I would like to be able to edit rate codes after we put them in. ...
See full reviewHousekeeping/ Breakfast Attendanr
2 months ago
Verified
... cause issues for others when coming in or current working to help each others availabilities. We have issues because of this software. As in my schedule out of every employee and Manager is always getting messed up or not assigned to me correctly. I love working for this company. Raise breakfast attendants pay up. ...
See full reviewGM
2 months ago
Verified
... bills process very different. Fit for hoteliers. ... ... Not sure yet, if anything!...we haven't gone live with ...
See full reviewMANAGER
2 months ago
Verified
... EVERYTHING IS ON POINT THE ONLY THING I WOULD SUUGETS IS TO UPDATE THE HOUSE KEEPING LABOUR TO PAY PER ROOM. THANK YOU INNFLOW YOU GUYS ARE AMAZING. ...
See full reviewGM
2 months ago
Verified
... Inn Flow is convenient, organized, and easy to make changes. It is easy to add someone or share your information with a colleague. ...
See full reviewBanquet
2 months ago
Verified
... I what I like most is how easy it is to use with email notifications and if you need help you can call ...
See full reviewHotel GM
2 months ago
Verified
... platform. I have used several similar types, but the immediate customer support response and help is what really sets ...
See full reviewCorporate Controller
2 months ago
Verified
... is user friendly. Great support system, tickets are answered quickly. Overview feature, OT at Risk Feature, Housekeeping ...
See full reviewAccountant
2 months ago
Verified
... can book accounting period as Dec 23 expense or Jan 24 expense. Both are technically incorrect. ...
See full reviewVP of Hospitality
3 months ago
Verified
... A dedicated support specialist would be a huge win. This enhancement would be very beneficial. We do have this on the payroll side, but not on the acccouting side. ...
See full reviewGeneral Manager
3 months ago
Verified
... No improvement necessary. It does everything I need it to. They do have often calls asking if there’s anything they can do to improve though. ...
See full reviewFront Desk Associate
3 months ago
Verified
... The interface could be a little simpler to use at times. Sometimes the server backs out for days at a time. ...
See full reviewHouseman
3 months ago
Verified
... The hospitality and rapid response and help. The cleanliness and over ...
See full reviewManaging Director
3 months ago
Verified
... First off, the people at Inn-Flow care. All questions and concerns we have are addressed with empathy and timely resolutions. ...
See full reviewPartner
3 months ago
Verified
... Bookkeeping services are slow, significant changes need to be made here. A mobile app would go a long way. A prompt customer service would be good at-least during onboarding. ...
See full reviewFront Desk
4 months ago
Verified
... Maybe the audit process could be a bit more simplified, but my last time doing it, it only took 8 minutes which is hard to beat. ...
See full reviewGM
4 months ago
Verified
... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...
See full reviewOffice Manager
4 months ago
Verified
... The tools and information are very useful. The IT team is great and fast. Most of my question were solved with the chat with us option. ...
See full reviewAccounting Manager
4 months ago
Verified
... Easy to use! New AI feature is great! The fact that most issues can be solved, or questions answered threw chatting with the Inn-flow team makes it faster than having to wait for email responses. ...
See full reviewVP Shared Services
4 months ago
Verified
... Thorough Hotel Reporting and Support Tools ...
See full reviewAssistant General Manager
4 months ago
Verified
... more efficient. The system is user friendly and helps streamline our processes in a way that adds real value to the team. ...
See full reviewHuman Resources and Accounting
5 months ago
Verified
... Prompt response, problem solving, efficiency, helpfulness, timely manner to resolve issues. I like the videos. The video to help ...
See full reviewGeneral Manager
5 months ago
Verified
... *Efficient *Controls labor costs *scheduling is easy * OT is controlled * Planning * Forecast used to schedule *Reporting is easy ...
See full reviewGeneral Manager
5 months ago
Verified
... The system gives you the ability to have real-time stats in a controlled environment. Effective tool to manage labor. I look forward to working on the financial side. ...
See full reviewDirector of Finance
5 months ago
Verified
... really love how quick the responses are with innflow chat, it is a quick turnaround and the save your chat history so you can go back to old questions ...
See full reviewGeneral Manager
5 months ago
Verified
... They're on top of their game, fast and reliable. ...
See full review
6 months ago
Verified
... I have used M3 and Innflow. My favorite one is InnFlow. It's complete, ...
See full review14 months ago
Verified
... 1.) User friendly2.) Creates efficiency3.) Able to solve multiple job tasks quickly4.) Never any system errors or crashes5.) Easy to learn ...
See full reviewSupervisor
14 months ago
Verified
... Nothing everything we need is there and someone answers in less then 30 minutes thru email when I have a question ...
See full reviewOffice Manager
14 months ago
Verified
... They Prompt in dealing with whatever I asked of them. Then follow-up to make sure that I receive my answer and if there is anything else they can do for me. LOVE It!! ...
See full reviewOnboarding Specialist
14 months ago
Verified
... Lots of improvement have happened recently. Sometimes I'm not sure who to contact when I do have an urgent matter. ...
See full reviewgeneral manager
14 months ago
Verified
... Recieved help for daily activity in innflow ...
See full reviewAutomation
Effortless
24 reviews mentions in "Automation"
20 positive
4 negative
Hoteliers often emphasize the importance of automation in Inn-Flow’s Scheduling & Labor Management product. The automation features in Inn-Flow serve as significant time-savers by facilitating features such as automatic invoice posting and seamless integration of schedules with employees. Hoteliers remark that the automated scheduling reduces their worry about communication, as the system sends schedules directly to employees, ensuring they are informed without manual intervention. Additionally, the software offers capabilities that minimize manual tasks in payroll processing and employee time management, though some users suggest updates to enhance its time clock flexibility. Most notably, the automation reduces the burden of manual entry, increasing operational efficiency and providing peace of mind for users.
Accounting Manager
2 months ago
Verified
... The accounting software is highly efficient and user-friendly, offering time-saving features such as automatic invoice posting, seamless journal entries, and easy bank reconciliation. ...
See full reviewGeneral Manager
2 months ago
Verified
... time keeping piece is in need of updates. The time clock should allow employees to clock in and out at any time,and go in to a bucket for approval. Not allowing an employee to clock in or out and relying on a manager to manually clock in or out opens the doors to time keeping violations. There are far too many times in the hotel business where we as managers are not on site and an employee had to stay late and could not punch out. Now there is not actual proof of when they left. Allowing an employee to clock and approve later is more efficent. ...
See full reviewGeneral Manager
2 months ago
Verified
... It would be nice if inn-flow could sync with the property POS system and automatically add housekeeping assignments/number of rooms assigned. ...
See full reviewFood and Beverage Director
2 months ago
Verified
... The feature to save and post schedules has been a huge time-saver for our business. ...
See full reviewGM
2 months ago
Verified
... Just makes sense. It's detail in programming is going to make the weekly bills process very different. Fit for hoteliers. ...
See full reviewMANAGER
2 months ago
Verified
... EASY TO OPERATEE AND VERY HELPFUL FOR KEEPING THE RECORDS AND TO RUN THE PAY ROLL IT WAS GREAT PLEASURE USING INN-FLOW. ...
See full reviewGM
2 months ago
Verified
... Inn Flow is convenient, organized, and easy to make changes. It is easy to add someone or share your information with a colleague. ...
See full reviewCorporate Controller
2 months ago
Verified
... click the actuals and see the invoices that where coded to that COA and make any changes necessary. Search ...
See full reviewMember
2 months ago
Verified
... least default to current year. You should be able to "select-copy-paste" directly from invoice instead of having ...
See full reviewGeneral Manager
2 months ago
Verified
... regarding different invoices. For labor I love the minutes per room and daily labor approvals so I can keep on ...
See full reviewDistrict Manager
3 months ago
Verified
... I Love the ease of uploading and approving software. I also love that tech support helps you very promptly and are welling to help. ...
See full reviewGeneral Manager
3 months ago
Verified
... helps me run my entire business from accounting, to payroll and everything in between. Our employees love being able to use the time clock iPad to verify their payroll or even being able to do it from ...
See full reviewFront Desk Associate
3 months ago
Verified
... It has kept my precise timing for clocking in and out. All I have to do is have my iPad capture my picture and I'm in. ...
See full reviewGeneral Manager
3 months ago
Verified
... and the results have been transformative. Inn Flow saves our staff an hour on journal entries per hotel and three to four ...
See full reviewHuman Resources Manager
3 months ago
Verified
... I love the auto emailed reports I get daily, but would like to see a dashboard with the same information. ...
See full reviewPartner
3 months ago
Verified
... Inn-Flow is user friendly, and understands hotel industry. The workflow is well thought out due to this it makes it easier to train employees on the software. ...
See full reviewAccountant
3 months ago
Verified
... The bank reconciliation reports can be improved. There's too many steps just to process the report. This is the reason why we have Inn-Flow to process them due to this. ...
See full reviewNight auditor
4 months ago
Verified
... Nothing needs to be improved other than making our paystubs available through Innflow and not by sending another link to sign up at. ...
See full reviewGM
4 months ago
Verified
... I love the schedule and labor functions it makes the process of making the schedule so much more easier seamless. ...
See full reviewGeneral Manager
4 months ago
Verified
... controls or access to the basic users as well, so they can sort their issues by themselves without bothering the management and then the request can just be send for approval to management ...
See full reviewAccounting Manager
4 months ago
Verified
... AI feature is great, although it still needs some more training to read all kinds of invoices. We keep having glitches in the entire system once in a while, as it lags and slows down our work. ...
See full reviewVP Shared Services
4 months ago
Verified
... tool and tracking is very helpful. You are able to schedule reports regularly, and they have made the invoice upload process ...
See full reviewAdministrative Assistant
5 months ago
Verified
... I do not feel there is anything that could be improved. I am extremely satisfied with Inn-Flow. My day to day use of Inn-Flow is always a positive one. ...
See full reviewDirector of Finance
5 months ago
Verified
... can go back to old questions you asked. I love the static reports since this means I cannot change anything I ...
See full reviewEVP
5 months ago
Verified
... user friendly. It saves us time with features like reoccurring journal entries, quick search capabilities and being ...
See full reviewSupervisor
14 months ago
Verified
... With Inn Flow all of our reports are done automatically, including all the accounting. Everything transfers automatically, and makes everything very easy. ...
See full reviewAGM
14 months ago
Verified
... That I can copy the schedule by department or as a whole. I also like that I can now make changes to the schedule from my phone. ...
See full reviewChief Engineer
14 months ago
Verified
... I like the copy schedule feature, and the ability to see how much PTO each employee has available. I also like to print schedule feature. ...
See full reviewAssistant General Manager
14 months ago
Verified
... I can't think of anything at the moment that would improve the using the site. I can remember when a lot of this was done manually. This is a giant leap forward! ...
See full reviewIntegrations
Connected
10 reviews mentions in "Integrations"
5 positive
5 negative
Hoteliers often highlight the integration capabilities of Inn-Flow's Scheduling & Labor Management product. Users have noted challenges with the ease of setting up integrations, particularly with property POS systems and external calendar tools such as Google Calendar and Outlook. Despite these challenges, there is a clear demand for reliable and customizable integrations. Automatic syncing with property management systems for tasks like adding housekeeping assignments is a frequently requested feature. Improvement actions emphasize enhancing synchronization functionalities to reduce errors and providing options for manual syncs if automatic processes fail. By addressing these needs, the software can provide more streamlined operations for users.
General Manager
2 months ago