REPORT

Mobile Ordering Statistics in the Hotel Industry

Created in Collaboration with

Crave Interactive
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Overview

A survey of more than 4,000 hospitality guests provides insight into perceptions of mobile ordering in the hospitality industry and views on these solutions should evolve to meet customer demands.

What You'll learn

  • Simplicity is important
  • Safety perception is greatly increased
  • People are inclined to spend more
  • Buying decisions can be influenced
  • Service perception is enhanced not compromised
  • People want to continue using mobile ordering systems post-pandemic
  • Users would like to see a range of additional

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