Overview

Be ready to identify the latest trends and recharge your business by using this material. Get an insider’s view on how hoteliers address tasks and practices concerning customer service and sales —from social media, lead capture, and phone calls, to performance speed, conversion rates, and emails. Download this free global report now and access unprecedented data about Hotel Sales, Reservations, and Front-desk teams' performance.

What You'll learn

• -Average email response time at hotels
• -The most commonly used templates at hotels
• -Hotels’ preferred follow-up channels
• -Segmentation at hotels
• -Conversion rate per hotel agent