Owner

5 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat ...

hotel manager

5 months ago

Verified

... We have worked with freetobook for years. We struggle with all tech things and unlike most companies they always seem to be easy to contact and patient with people like us who just want to get on ...

Owner

5 months ago

Verified

... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...

owner

5 months ago

Verified

... A one stop shop which consolidates all channels. Avoids double booking. Very useful add ons which such as stripe so payments, calendar and booking details all accessible in one place. The auto message function very useful in ensuring prompt and comprehensive ...

Owner

7 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Partner

6 months ago

Verified

... I am a little old and it is me that needs to be improved to use modern tech, to start with to carry my mobile around (I leave it in my bag where there is no signal. If an SMS doesn't get received in three days it is lost forever and deleted from the sends system, missed doctors and hospital appointments because they assume it is glued to me). I guess one day I may even start to use the new diary view, currently use to the old portrait view I'm afraid just what I am use to. I like the way the system is designed with feedback ...

Owner

5 months ago

Verified

... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...

Owner/Manager

5 months ago

Verified

... Happy customer ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...

owner

5 months ago

Verified

... Everything is good good good good good good - ridiculous having to put 20 words minimum - need to change this as im losing the will to live! ...

Guesthouse Owner

4 months ago

Verified

... FTB is so easy to work with, as a business owner they have many webinars offering tutorials with up coming services and upgrades on how to use them. They are also always available for phone calls. ...

owner

4 months ago

Verified

... I have been with Freetobook for over 10 years. I would not consider anyone else as my channel reservations manager. Their webinars and help section makes easy understanding of most problems, but what I like best is picking ...

Proprietor/ Owner

4 months ago

Verified

... Found it difficult to renew and print the card payment details. It is clear though that the data has to be protected from abuse but it could be more user friendly. ...

Owner

4 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

co-owner

4 months ago

Verified

... Easiness. Simplicity is king and makes it doable for small business as us. Remember to stay local - keep easy contact - a phone number is important to customer at your level. ...

Owner

3 months ago

Verified

... So many new things in the pipeline. This system is award winning for a reason. We personally have tried out a couple bits for FTB and they listen to ALL feedback ...

Owner

3 months ago

Verified

... I like pretty much everything they do at FreetoBook - dealing with them is a hundred times better than trying to deal with Booking.com ...

Owner

3 months ago

Verified

... A report that could help with reconciliation of the monthly invoice from our channel partners would be great improvement to the already great service. ...

Owner / Manager

3 months ago

Verified

... It is difficult to fault these guys with this great service. The help desk has been quick and personable on the odd occasion they were required. ...

Owner B&B

3 months ago

Verified

... Excellent online booking software for the independent accommodation sector ...

Owner

3 months ago

Verified

... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...

Admin

2 months ago

Verified

... Helpful, patient and friendly real customer support. ...

General Manager

2 months ago

Verified

... It would be such a benefit if invoices could be created from the paperwork that allowed a date to be put on it. ...

Proprietor

2 months ago

Verified

... Excellent product, great customer service ...

Managing Director

2 months ago

Verified

... To be honest I don't think they can improve on anything at all. They already offer a great service and it is a pleasure to work with them. They make you feel like they actually care about you as a ...

Owner

2 months ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...

Director

2 months ago

Verified

... The Ease in which alls OTA’s are controlled from Freetobook platform. If ever there is a problem, which isn’t often, support is swift & concise. ...

Owner

2 months ago

Verified

... Free To Book: supporting new businesses at every stage ...

Owner

1 months ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Owner

1 months ago

Verified

... Probably the best! ...

Manager

1 months ago

Verified

... I often find it difficult to renew the dates and rates however I always call up and the staff are always happy to help. ...

Manager

1 months ago

Verified

... We often get other channel and software managers contact us to change to them however we have been with freetobook for over 3 years now and we are really happy with the system they have in place. ...

Owner

1 months ago

Verified

... Freetobook is extremely efficient and user friendly, it was recommended to us by friends. if required quick excellent support for any questions is always at hand , they have thought of everything ...

Co Owner

1 months ago

Verified

... Faultless service with real people to support your hospitality business ...

Proprietor

1 months ago

Verified

... Someone on the end of a phone, not paying if a person cancels would be good, cheaper maybe, would be good. ...

Owner and Director

1 months ago

Verified

... The care about you, the owner! ...

Manager owner

1 months ago

Verified

... Messaging us so we'll set up, it is personal with all the information a guest needs, that reduces my repeating information, makes it so easy for me and for the guests with beautiful pictures and ...

Owner

1 months ago

Verified

... I have used freetobook for over 10 years never had a double booking when ever a have had needed help or support with the booking process or channels they have been very helpful and reliable. ...

Bed and breakfast owner

1 months ago

Verified

... Fabulous team and service ...

Manager / Owner

1 months ago

Verified

... A trustworthy supportive bussiness ...

Owner

1 months ago

Verified

... As a small B&B I would have given up long ago without Freetobook. They provide me with the tools that Hotels have access to at little or no expense. They are always helpful and constantly innovative. ...

Manager

1 months ago

Verified

... Quick response times, professionally, helpful and uplifting in a world full of complexity and challenge. Thank you always for your time and effort. ...

Owner

1 months ago

Verified

... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it ...

Owner manager

1 months ago

Verified

... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...

Owner

1 months ago

Verified

... An indispensable system run by accessible people with real experience and understanding of the small details that matter. ...

Joint owner

1 months ago

Verified

... We really love everything about managing our B&B and holiday cottages with Freetobook. It's easy to use; staff answer the phone and help; it has loads of functions but can operate without if you ...

Owner/Manager

1 months ago

Verified

... Evolving, Trustworthy and Value for money ...

Owner

1 months ago

Verified

... Good software to avoid double bookings. Easy to use UI, easy to get the hang of. Very good customer service, usually Emails or messages are solved within an hour or 2. ...

Owner

1 months ago

Verified

... I love how easy it is to manage my hotel units and bookings, take payments, and communicate with guests, as well as have the ability to manage all sales channels, in one place, at an affordable ...

Owner / Manager

1 months ago

Verified

... Perfect for our hotel. Everything is OK so far and we are very happy with ftb! ...

CEO

1 months ago

Verified

... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...

Company Director

1 months ago

Verified

... Freetobook allows me to manage by availability to the channels quickly and easily. If I need assitance Freetobook are quick to respond. They have great tutorials available online. ...

OWNER

1 months ago

Verified

... We are using freetobook from over 8 years. We really like the friendly interface, and how simple is to use it. Over the years the was always an amazing work on updating the platform with new features. We are really happy about the support. You can find everything you need from the knowledge ...

Owner

1 months ago

Verified

... The thing I like best is that when I go to bed in America, I wake up in the morning and there, already waiting for me, is the detailed answer to some burning question I have asked. FreeToBook software is simple enough to be easy to use, but clever enough to be exactly what we need. And in a personable way, FTB does so many things to help us, even little businesses such as ours, in our battle with the big search engines and the commissioned booking sites. Calling them to fix a problem is like calling the moon and talking to robots. It is a David vs. Goliath situation! You have helped make us the #1 B&B for six years in Historic Charleston, SC, which is the #1 visitor destination in America, and one of the top 10 destinations IN THE WORLD. We are small but we are mighty, thanks to your wisdom and your support ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

1 months ago

Verified

... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...

Guesthouse Hof

1 months ago

Verified

... Easy to use. Very friendly settings and very good and quick services if needed. Good collaboration and connection with channels ...

B&B Proprietor

1 months ago

Verified

... We have been using FreeToBook Channel Manager for over a year now. Customer Support was exceptional and had us up and running in a couple of days. Previously we had been managing our channel diaries ...

Company Director

1 months ago

Verified

... Local Reassurance ...

Owner

21 days ago

Verified

... Very responsive and helpful. Simple system, clear pricing. Good layout and can be adapted. Staff could not be more pleasant. ...

Hotelier

21 days ago

Verified

... Simple, effective, British, friendly ...

Guest house owner

21 days ago

Verified

... Excellent support always there to help. I have on numerous occasions needed support even if it’s a silly question and they never mind. ...

B&B Proprietor

21 days ago

Verified

... I appreciate always having the knowledgeable support of the Freetobook team to help my business grow. Their patience and understanding is most welcome to someone who is not very techy. ...

Owner

21 days ago

Verified

... Excellence is doing ordinary things extraordinarily well, thats FTB to us, the team are always on hand to help, always coming up with ways of enhancing the way we do things for our business. ...

Hotel Owner

21 days ago

Verified

... I think they do an excellent job of improving their platform and are consistently coming up with new ideas to give the guest a better booking experience so I trust any improvements required will be ...

Owner

21 days ago

Verified

... Excellent helpful company ...

co owner

21 days ago

Verified

... Dower House works with The A Team ...

Pinfold Cottage Owner

21 days ago

Verified

... It's very user friendly, has a fantastic community but also the staff were truly exceptional when we first started. Genuinely cannot recommend them enough! I also like how I can put my business ...

Owner

21 days ago

Verified

... When you have a query, a phone call to the Freetobook staff in Glasgow will quickly, on most occasions, resolve any issues. Phone calls are answered promptly by friendly staff, and messages sent to the help centre are also responded to asap. I have had two holiday cottages registered with the site, and they treat my novice enquiries with great professionalism and don't make me feel that my queries are insignificant. It is also great to speak to a 'real' person rather than a chatbot or a call centre provider from overseas (which is highly frustrating when you are a novice as I have experienced with Airbnb and Booking.com). Freetobook regularly do video ...

Partner

21 days ago

Verified

... Blue Waters Lodge review. Excellent company to deal with. Queries answered very quickly. Website is easy to negotiate. Fees are reasonable and online tutorials are always relevant and easy to sign up ...

Director

21 days ago

Verified

... Professional, competent and value creating service ...

Manager

21 days ago

Verified

... Free to Book has an excellent product for channel management of our Hostel. Their customer service staff are always on the end of the phone if there is any issues with our channels. ...

Owner

20 days ago

Verified

... Great friendly service. No double bookings all at a reasonable cost ...

Owner

20 days ago

Verified

... Fantastic customer service from real humans who understand ...

Director

18 days ago

Verified

... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything ...

Owner

15 days ago

Verified

... I have used freetobook for more than 8 years. Friendly, helpful and knowledgeable staff. Always happy to help. Easy to deal with, no foreign call centres. They do what they promise to do. Offer value for money. They are approachable ...

Owner

5 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily ...

hotel manager

5 months ago

Verified

... We have worked with freetobook for years. We struggle with all tech things and unlike most companies they always seem to be easy to contact and patient with people like us who just want to get on ...

Owner

5 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

Owner

7 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

6 months ago

Verified

... Cloud / web based, so easy to use on most devices. Support is always timely, whether by phone, helpdesk or even on Facebook out of hours. Great integration into websites and OTAs. Ability to screen ...

Owner

5 months ago

Verified

... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...

Owner

5 months ago

Verified

... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...

Owner/Manager

5 months ago

Verified

... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...

owner

4 months ago

Verified

... Nothing. They are on the ball and keep well ahead with technology and software to simplify and optimize my business life. ...

Owner

4 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

Owner

4 months ago

Verified

... Easy to use, seamless and innovative and great staff! ...

Proprietor

4 months ago

Verified

... Freetobook, optimizing resource and strategy very simply. ...

Proprietor

3 months ago

Verified

... Freetobook is very efficient and helpful and is always trying to update its service to its customers and manages all our bookings and reviews. ...

Owner

3 months ago

Verified

... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...

Owner/manager

3 months ago

Verified

... Bookings are easier for guests, much less work for us, the messaging system is great, and setup was fairly easy and the support we got was excellent. ...

Owner B&B

3 months ago

Verified

... Excellent service over the last 10 years. Independent business supporting the independent accommodation sector. Dynamic evolving systems allow you to opt in and out of full channel manager alongside ...

Owner

3 months ago

Verified

... Not sure there is much I would like to see changed. If anything it would be the ability to send different confirmation and pre arrival messages to those booked through OTAs rather than those who book ...

General Manager

2 months ago

Verified

... It would be such a benefit if invoices could be created from the paperwork that allowed a date to be put on it. ...

Proprietor

2 months ago

Verified

... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, ...

Director

2 months ago

Verified

... In Stripe, it would be helpful to be able to download each payout from to be able to enter into accounts, rather than copy & pasting to word to record, which is what we have to do at present. ...

Owner

2 months ago

Verified

... FTB are constantly innovating and developing the platform to respond to customers needs. New businesses can start a the basic level and then add on the services they need as the business grows. ...

Owner

1 months ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Manager

1 months ago

Verified

... 1. The system is easy to set up as I am a complete novice when it comes to using online systems normally, however there was so much support I found it easy. 2. The system works along side all the other channels we use and the central diary is all in one place. 3. I have recommended the system to lots of other people that are in the same business as me, its easy to set up automated ...

Owner

1 months ago

Verified

... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...

Owner

1 months ago

Verified

... Freetobook is extremely efficient and user friendly, it was recommended to us by friends. if required quick excellent support for any questions is always at hand , they have thought of everything and a total ...

Manager owner

1 months ago

Verified

... Messaging us so we'll set up, it is personal with all the information a guest needs, that reduces my repeating information, makes it so easy for me and for the guests with beautiful pictures and ...

Proprietor

1 months ago

Verified

... With Freetobook I can manage my holiday rentals, take payments, use the leverage of the major bookers with channel manager and know that the customer service team respond quickly and efficiently if I ...

Manager / Owner

1 months ago

Verified

... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk ...

Owner

1 months ago

Verified

... As a small B&B I would have given up long ago without Freetobook. They provide me with the tools that Hotels have access to at little or no expense. They are always helpful and constantly innovative. ...

Partner

1 months ago

Verified

... Being a Google partner and having proper API integration with the main OTAs set Freetobook apart. Being on Google Vacation Rentals is more powerful than being on most OTAs. Not relying on iCal is critical if you want to avoid ...

Owner

1 months ago

Verified

... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...

Owner & Marketing Manager

1 months ago

Verified

... Perfect Channel Manager to optimize small Hotels and B&Bs ...

Company Director

1 months ago

Verified

... Easy to manage ...

OWNER

1 months ago

Verified

... We are using freetobook from over 8 years. We really like the friendly interface, and how simple is to use it. Over the years the was always an amazing work on updating the platform with new ...

Owner

1 months ago

Verified

... The thing I like best is that when I go to bed in America, I wake up in the morning and there, already waiting for me, is the detailed answer to some burning question I have asked. FreeToBook software is simple enough to be easy to use, but clever enough to be exactly what we need. And in a personable way, FTB does so many things to help us, even little businesses such as ours, in our battle with the big search engines and the commissioned booking sites. Calling them to fix a problem is like calling the moon and talking to robots. It is a David vs. Goliath situation! You have helped make us the #1 B&B for six years in Historic Charleston, SC, which is the #1 visitor destination in America, and one of the top 10 destinations IN THE WORLD. We are small but we are mighty, thanks to your wisdom and your support. And you continue to offer new features, such as controlling ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

1 months ago

Verified

... Amazing freetobook software ...

B&B Proprietor

1 months ago

Verified

... We have been using FreeToBook Channel Manager for over a year now. Customer Support was exceptional and had us up and running in a couple of days. Previously we had been managing our channel diaries ...

Owner

1 months ago

Verified

... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also ...

owner

28 days ago

Verified

... Although it is possible to use some of the system for free, there are fees for many of the functions, which do add up. It might be more transparent for the company to show an all-in price up front. ...

General Manager

21 days ago

Verified

... I have made many suggestions over the years, and the vast majority of them have been taken on board, showing a genuine interest to grow with their customers, and develop their systems ...

Owner

21 days ago

Verified

... Excellence is doing ordinary things extraordinarily well, thats FTB to us, the team are always on hand to help, always coming up with ways of enhancing the way we do things for our business. ...

owner

5 months ago

Verified

... more channels example like trip.com for Asia market or others that are only affiliated via Expedia example traveloka for german market! ...

hotel manager

5 months ago

Verified

... We have worked with freetobook for years. We struggle with all tech things and unlike most companies they always seem to be easy to contact and patient with people like us who just want to get on ...

Owner

5 months ago

Verified

... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...

owner

5 months ago

Verified

... A one stop shop which consolidates all channels. Avoids double booking. Very useful add ons which such as stripe so payments, calendar and booking details all accessible in one place. The auto ...

Owner

7 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Partner

6 months ago

Verified

... Website and booking system are independent, decoupled. Can manage your own website without any booking system/payment knowledge. The bookings system is very easy to set up and very easy to maintain and they are quick to answer questions if you need help, all my questions have been answered in less than sixty minutes. The bookings system has many payable ...

Owner

5 months ago

Verified

... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...

Owner

5 months ago

Verified

... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...

Owner

5 months ago

Verified

... Would like the ability to copy bookings. I have regular contractors who stay week after week so this would reduce the workload. ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added integrations ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added ...

Proprietor/ Owner

4 months ago

Verified

... Easy to Manage the bookings with the registration form already completed with the customer details to be used at check-ins ...

Owner

4 months ago

Verified

... I think they develop the improvements before we have a chance to think they might be needed.Demanding Expedia provide an address would help (but good luck with that!). ...

Owner

4 months ago

Verified

... System is easy to use and slots into my website seamlessly.Always offering new additions and upgrades to make booking easy for the guest.Very quick response on help desk. You feel they are the side ...

Proprietor

4 months ago

Verified

... * helpful pricing strategy advice * Exceptional Customer support * Perfect synchronization of my businesses needs * Real time reporting. Amazing value for money. Simple easy to follow processes which ...

Owner and chief breakfast maker

4 months ago

Verified

... Easy to use, functionally rich and really great people ...

Proprietor

3 months ago

Verified

... It introduces new services to its customers and tries to be ahead of the game to outwit the OTA's and help us get zero fee booking - so please continue the good work. ...

Owner

3 months ago

Verified

... A report that could help with reconciliation of the monthly invoice from our channel partners would be great improvement to the already great service. ...

Owner/manager

3 months ago

Verified

... The only problem we had was integrating with our Airbnb account, a bit more experience on that might be good. Everything else is great. ...

Owner

3 months ago

Verified

... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...

Owner

2 months ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...

Director

2 months ago

Verified

... The Ease in which alls OTA’s are controlled from Freetobook platform. If ever there is a problem, which isn’t often, support is swift & concise. ...

Owner/operator

2 months ago

Verified

... Help desk always very prompt responding to issues and/ or questions.Continuing development of the systems and ways they are working. The new Bloom system has been brilliant and it looks like you are ...

Owner

1 months ago

Verified

... Not a lot really, maybe get a few more channels to promote our companies wider. Stop google charging for bookings if they are cancelled. ...

Manager

1 months ago

Verified

... 1. The system is easy to set up as I am a complete novice when it comes to using online systems normally, however there was so much support I found it easy. 2. The system works along side all the other channels we use and the central ...

Proprietor

1 months ago

Verified

... Simple, easy efficient, well good, easy to use, shaper than other platforms, stripe could be cheaper too, no more hidden costs. ...

Manager / Owner

1 months ago

Verified

... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk service too. They constantly look at improving what they offer and keep up to date with industry changes. They also allow your booking diary to be linked ...

Partner

1 months ago

Verified

... Being a Google partner and having proper API integration with the main OTAs set Freetobook apart. Being on Google Vacation Rentals is more powerful than being on most OTAs. Not relying on iCal is ...

Owner

1 months ago

Verified

... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...

Owner manager

1 months ago

Verified

... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...

Joint owner

1 months ago

Verified

... I would absolutely love it if the self-catering cottage bookings and the B&B bookings could be better integrated. It's obviously not a deal-breaker, but it would be a huge help. ...

Owner & Marketing Manager

1 months ago

Verified

... *With FreetoBook linked to my website, There is absolutely no way possible that my business will get a double booking on any of my bedrooms when a new online booking is made because, it automatically closes out the reserved room for me; *An automated email is sent to notify me of all new bookings, whether direct to my website or by one of the OTAs (Online Travel Agents). *The OTA bookings give me the guest's personal ...

Owner

1 months ago

Verified

... The thing I like best is that when I go to bed in America, I wake up in the morning and there, already waiting for me, is the detailed answer to some burning question I have asked. FreeToBook software is simple enough to be easy to use, but clever enough to be exactly what we need. And in a personable way, FTB does so many things to help us, even little businesses such as ours, in our battle with the big search engines and the commissioned ...

Guesthouse Hof

1 months ago

Verified

... Easy to use. Very friendly settings and very good and quick services if needed. Good collaboration and connection with channels ...

Manager/owner

1 months ago

Verified

... I’d love more channels and SEO options but apart from that it’s easy efficient and friendly to use. I love it ...

Manager

1 months ago

Verified

... Just how simple the system is to use. The team are easy to talk to and get direct answers to all issues. ...

B&B Proprietor

1 months ago

Verified

... We have been using FreeToBook Channel Manager for over a year now. Customer Support was exceptional and had us up and running in a couple of days. Previously we had been managing our channel diaries manually. FreeToBook automates most of the processes and saves considerable time as well as reducing the likelihood of double bookings. The system is very easy to use and had excellent functionality with links ...

Owner

1 months ago

Verified

... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also ...

owner

28 days ago

Verified

... I like that the system is embedded in my own website to facilitate direct bookings as well as feeding availability into the channels. ...

Hotelier

21 days ago

Verified

... UK owned and based team who you can actually talk to! Simple with great functionality at a sensible cost, everything you need to run your rooms efficiently. Can be free "as it says on the tin"! Or a full range of great value add ons. Full links to the popular ...

Owner

21 days ago

Verified

... The ability to have a calendar on owners website so that guests can easily see availability. Standisation and interchange of information between OTA’s. ...

Owner-Operator

21 days ago

Verified

... We have been with Freetobook for 13 seasons now, and are very happy to use them. The staff are always friendly and easy to get hold of, either by phone or email/message. The company is never pushy in upselling, but explain each element you can bolt on to the basic free to use booking system offering a trial period to give it a go first. Refreshing considering the approach of their competitors. The booking system itself is easy to use, integrates ...

Hotel Owner

21 days ago

Verified

... Quick to respond with any problems. Very easy software to use. Updates all 3rd party websites with my bookings so I don't have to worry about over bookings. Love the guest messaging service. ...

co owner

21 days ago

Verified

... We, consider ourselves privileged to work with F2B as our Channel manager. They feel like part of our IT team and answer the phone every time, speak our language and are always able to resolve the ...

Director

21 days ago

Verified

... I have enjoyed the Freetobook service via which I sorted out my booking system, I was able to connect to the major global OTAs, it is simple to use and it clearly adds value ...

Director

18 days ago

Verified

... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything independently. The Expedia ...

Owner

5 months ago

Verified

... Simply The Best Free to Book ...

hotel manager

5 months ago

Verified

... Honest straight forward ...

Owner

5 months ago

Verified

... Easy to use booking software. ...

owner

5 months ago

Verified

... A one stop shop which consolidates all channels. Avoids double booking. Very useful add ons which such as stripe so payments, calendar and booking details all accessible in one place. The auto ...

Owner

7 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

6 months ago

Verified

... Ability to customise reports more. Mail list. Better functionality of the app. I like the just checking in message but would like the ability to re-word. More control over digital registration. These are all relatively minor ...

Partner

6 months ago

Verified

... Booking widget, free and easy to use. ...

Owner

5 months ago

Verified

... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...

Owner

5 months ago

Verified

... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...

Owner

5 months ago

Verified

... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...

Owner/Manager

5 months ago

Verified

... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...

Director

5 months ago

Verified

... Perfect for small business/holiday home owner ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...

owner

5 months ago

Verified

... Everything is good good good good good good - ridiculous having to put 20 words minimum - need to change this as im losing the will to live! ...

Partner

5 months ago

Verified

... Fab FreeToBook ...

Guesthouse Owner

4 months ago

Verified

... Nothing as yet, all going well with our business so far. FTB staff are so helpful. If possible more notice when they go on tour. ...

Proprietor/ Owner

4 months ago

Verified

... Easy to Manage the bookings with the registration form already completed with the customer details to be used at check-ins ...

Owner

4 months ago

Verified

... System is easy to use and slots into my website seamlessly.Always offering new additions and upgrades to make booking easy for the guest.Very quick response on help desk. You feel they are the side ...

Proprietor

3 months ago

Verified

... It introduces new services to its customers and tries to be ahead of the game to outwit the OTA's and help us get zero fee booking - so please continue the good work. ...

Owner

3 months ago

Verified

... Ever evolving great channel manager ...

Hotel Manager

3 months ago

Verified

... Freetobook have been fantastic. From the initial set up, adding channel management and guest messaging to their amazing customer service. Freetobook have helped us achieve our first busy summer season at our newly ...

Owner

3 months ago

Verified

... FreetoBook highlight ...

Owner

3 months ago

Verified

... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...

Owner B&B

3 months ago

Verified

... Excellent online booking software for the independent accommodation sector ...

Owner

3 months ago

Verified

... Brilliant on stop shop for Property Management ...

Proprietor

2 months ago

Verified

... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, fantastic customer support. Their Hotel Management Software allows easy access to detailed reports. Its easy to offer special rates in a range of formats. Lots of integration options. I had a good PMS before but this one really does make it better ...

Managing Director

2 months ago

Verified

... Best company to work by far ...

Owner

2 months ago

Verified

... Freetobook is a fantastic Channel manager to work with! ...

Owner RentalsPV

2 months ago

Verified

... It’s easy to use and helps me a lot with my work of 15 apartments. The system is free of charge but to use it better you can add options to make your work easier, these options are not for free but ...

Owner

2 months ago

Verified

... Free To Book: supporting new businesses at every stage ...

Owner/operator

2 months ago

Verified

... Possibly looking at API connection with some Web developers. Some more independent reports for the Dynamic pricing tool, market reports. Regular guest profiles making bookings for regulars even easier! Think the OTA's ...

Owner

1 months ago

Verified

... Not a lot really, maybe get a few more channels to promote our companies wider. Stop google charging for bookings if they are cancelled. ...

Manager

1 months ago

Verified

... 1. The system is easy to set up as I am a complete novice when it comes to using online systems normally, however there was so much support I found it easy. 2. The system works along side all the ...

Owner

1 months ago

Verified

... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...

Manager

1 months ago

Verified

... Great company to deal with - easy to use their site and fairly priced ...

Co Owner

1 months ago

Verified

... may we have visible and tiered pricing for size of business partner, differentiating between small, medium and large business in hospitality. ...

Owner

1 months ago

Verified

... Family owned business with professional flair great support team ...

Proprietor

1 months ago

Verified

... freetobook great ...

Owner

1 months ago

Verified

... Nothing to improve really. Could not charge for booking modifications would be helpful for financial benefits if the business. ...

Manager owner

1 months ago

Verified

... I can't think. Because freetobook are so thoughtful, they think everything for you, I honestly am super satisfied, thank you. ...

Owner

1 months ago

Verified

... Excellent ...

Owner

1 months ago

Verified

... I can honestly say the customer service provided by Freetobook is the best I have ever had from any supplier of any product or service. The products and services they provide work very well and are priced ...

Bed and breakfast owner

1 months ago

Verified

... No improvements come to mind. All the help you could you require is provided if you want it. The features I use are enough for me and all work seamlessly. ...

Owner

1 months ago

Verified

... As a small B&B I would have given up long ago without Freetobook. They provide me with the tools that Hotels have access to at little or no expense. They are always helpful and constantly innovative. ...

Hotelier

1 months ago

Verified

... A Stellar Experience with Freetobook - My Go-To Choice for Hotel Management ...

Manager

1 months ago

Verified

... Brilliant company, professional and friendly always ...

Owner

1 months ago

Verified

... Best Customer Service Ever! ...

Owner

1 months ago

Verified

... Have used Freetobook for over 15 years it is the best channel manager and property management system I have used in the past 20 years. ...

Owner

1 months ago

Verified

... Totally flexible and great value options to suit every size of business. I like the automated and direct guest messaging which enables a personal connection with better service experience on both ...

Joint owner

1 months ago

Verified

... We really love everything about managing our B&B and holiday cottages with Freetobook. It's easy to use; staff answer the phone and help; it has loads of functions but can operate without if you don't have time to set up; it integrates well with channels; it's British and and it's not a rip ...

Owner/Manager

1 months ago

Verified

... Evolving, Trustworthy and Value for money ...

Owner

1 months ago

Verified

... Every year there are new quality of life improvements, some are as a result of suggestions from customers. Nothing else I can think of for now. ...

Owner

1 months ago

Verified

... The good thing is they are an innovative companies, so improvements are always in the process of being tested and rolled out. ...

Owner

1 months ago

Verified

... Freetobook is very easy to use and very easy to import bookings from a previous product. It does everything that other channel managers do but is designed to increase direct bookings and I saw an immediate increase in these whilst still maintaining the same ...

Owner & Marketing Manager

1 months ago

Verified

... *With FreetoBook linked to my website, There is absolutely no way possible that my business will get a double booking on any of my bedrooms when a new online booking is made because, it automatically ...

CEO

1 months ago

Verified

... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...

Owner

1 months ago

Verified

... The thing I like best is that when I go to bed in America, I wake up in the morning and there, already waiting for me, is the detailed answer to some burning question I have asked. FreeToBook software is simple enough to be easy to use, but clever enough to be exactly what we need. And in a personable way, FTB does so many things to help us, even little businesses such as ours, in our battle with the big search engines and the commissioned booking sites. Calling them to fix a problem is like calling the moon and talking to robots. It is a David vs. Goliath situation! You have helped make us the #1 B&B for six years in Historic Charleston, SC, which is the #1 visitor destination in America, and one of the top 10 destinations IN THE WORLD. We are small but we are mighty, thanks to your wisdom and your support. And you continue to offer new features, such as controlling and modifying the rates we send to the huge booking sites such as Booking.com. To us, it feels like a genuine ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

1 months ago

Verified

... Amazing freetobook software ...

Owner

1 months ago

Verified

... Fantastic for a budget Channel Manager ...

B&B Proprietor

1 months ago

Verified

... We have been using FreeToBook Channel Manager for over a year now. Customer Support was exceptional and had us up and running in a couple of days. Previously we had been managing our channel diaries manually. FreeToBook automates most of the processes and saves considerable time as well as reducing the likelihood of double bookings. The system is very easy to use and had excellent functionality with links to all major OTA systems, scheduled messaging and review management. Costs ...

Owner

1 months ago

Verified

... Making life easier and business smoother ...

Company Director

1 months ago

Verified

... Service is local and you can always get assitance.Does exactly what it says on the tin and keeps costs low. Always looking to improve the service. Champions the business owner. ...

owner

28 days ago

Verified

... Although it is possible to use some of the system for free, there are fees for many of the functions, which do add up. It might be more transparent for the company to show an all-in price up front. ...

Owner

21 days ago

Verified

... I would and indeed have recommended Freetobook ...

Hotelier

21 days ago

Verified

... UK owned and based team who you can actually talk to! Simple with great functionality at a sensible cost, everything you need to run your rooms efficiently. Can be free "as it says on the tin"! Or ...

Owner

21 days ago

Verified

... FreetoBook Review We have been incredibly impressed with FreetoBook’s service and platform. The human customer service is outstanding, with the team consistently providing prompt, friendly, and efficient support whenever needed. It’s rare to find a service where you feel truly valued as a customer, and FreetoBook excels in this area. The system itself is a game-changer for managing guest houses. It is intuitive, flexible, and robust, offering all the tools needed for seamless booking and property management. From handling reservations to managing availability, it simplifies what could otherwise be a complex process. We particularly appreciate how user-friendly the interface is, making it easy to train new team members and integrate into daily operations. Whether you’re a small guest house or a larger property, FreetoBook offers a complete solution that caters to your needs. Overall, FreetoBook combines excellent customer service with a top ...

B&B Proprietor

21 days ago

Verified

... I am very happy with the service Freetobook provide and know that they are always striving to improve and be ahead of their game. Congratulations on providing a booking system that works so well for ...

General Manager

21 days ago

Verified

... I selected FTB after extensive research into a booking system for our then 20 bed hotel, and have been with Freetobook for about 12 years now. Their system does everything you need, and their ...

Owner-Operator

21 days ago

Verified

... We have been with Freetobook for 13 seasons now, and are very happy to use them. The staff are always friendly and easy to get hold of, either by phone or email/message. The company is never pushy in ...

Owner

21 days ago

Verified

... Excellence ...

Hotel Owner

21 days ago

Verified

... I think they do an excellent job of improving their platform and are consistently coming up with new ideas to give the guest a better booking experience so I trust any improvements required will be ...

Pinfold Cottage Owner

21 days ago

Verified

... It's very user friendly, has a fantastic community but also the staff were truly exceptional when we first started. Genuinely cannot recommend them enough! I also like how I can put my business ...

Owner

21 days ago

Verified

... The only issue that I had with freetobook was when I was in the process of selling one of my holiday cottages the buyer was able to sign up to the site before she owned the property. I don't know why it wasn't flagged that the property was already registered and owned by me. Fortunately it was a legitimate and straightforward transaction, and the holiday cottage passed to the new owner without any issue. However, it did make me question whether this could be open ...

Partner

21 days ago

Verified

... Blue Waters Lodge review. Excellent company to deal with. Queries answered very quickly. Website is easy to negotiate. Fees are reasonable and online tutorials are always relevant and easy to sign up ...

guest house owner

21 days ago

Verified

... Customer service is great and they pick up the phone :-) - so grateful. Lots of innovations to make the system even better ...

Owner operator

21 days ago

Verified

... Feeling free. ...

Director

21 days ago

Verified

... Professional, competent and value creating service ...

Manager

21 days ago

Verified

... Excellent Ser ...

Guest House Owner

21 days ago

Verified

... If used well this company do a fantastic job of coordinating all online and telephone bookings in a clear and easy to manage way. There are optional extras which you can choose to pay for, but the basic ...

Owner

20 days ago

Verified

... Don’t have anything in particular for improvement. I trust they will continue striving to improve, innovate and grow. ...

Director

18 days ago

Verified

... Freetobook saved my sanity ...

Owner

5 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra ...

hotel manager

5 months ago

Verified

... This company helps a bit getting direct booking but it is like swimming against the tide ...

Owner

5 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

owner

5 months ago

Verified

... A one stop shop which consolidates all channels. Avoids double booking. Very useful add ons which such as stripe so payments, calendar and booking details all accessible in one place. The auto ...

Owner

7 months ago

Verified

... Invoicing separating out invoicing and credits for OTAs like Expedia to make it a bit easier to manage at reconcilliation. ...

Owner

6 months ago

Verified

... First class functionality and support with continual development ...

Partner

6 months ago

Verified

... I am a little old and it is me that needs to be improved to use modern tech, to start with to carry my mobile around (I leave it in my bag where there is no signal. If an SMS doesn't get received in three days it is lost forever and deleted from the sends system, missed doctors and hospital appointments because they assume it is glued to me). I guess one day I may even start to use the new ...

Owner

5 months ago

Verified

... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...

Owner

5 months ago

Verified

... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...

Owner

5 months ago

Verified

... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...

Owner/Manager

5 months ago

Verified

... Easy to use, friendly customer service. Product constantly developing to fit in with the needs of its users and their environment. The bookings are easy to manage. Love the messaging system makes ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more ...

Director

5 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more ...

owner

5 months ago

Verified

... Excellent service from Freetobook ...

Partner

5 months ago

Verified

... Could really do with an app for mobile devices as it’s harder to navigate on a small screen. Would be a massive bonus. ...

Guesthouse Owner

4 months ago

Verified

... Freetobook excellent booking engine. ...

owner

4 months ago

Verified

... Nothing. They are on the ball and keep well ahead with technology and software to simplify and optimize my business life. ...

Proprietor/ Owner

4 months ago

Verified

... Easy to Manage the bookings with the registration form already completed with the customer details to be used at check-ins ...

Owner

4 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

co-owner

4 months ago

Verified

... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...

Proprietor

4 months ago

Verified

... * helpful pricing strategy advice * Exceptional Customer support * Perfect synchronization of my businesses needs * Real time reporting. Amazing value for money. Simple easy to follow processes which do not waste time. One login accessible anywhere on any device. In seven years of using the system it has never ...

Proprietor

3 months ago

Verified

... Freetobook is very efficient and helpful and is always trying to update its service to its customers and manages all our bookings and reviews. ...

Owner

3 months ago

Verified

... So many new things in the pipeline. This system is award winning for a reason. We personally have tried out a couple bits for FTB and they listen to ALL feedback ...

Owner

3 months ago

Verified

... The only area that I would definitely improve is the review menu - hotel and B&B owners naturally have a fair amount of interaction with their Guests but S/C owners do not and they are therefore ...

Owner

3 months ago

Verified

... We had used a paper registration and reservation system for years. When we put up a website, we realized we needed to offer booking online and we found FreetoBook The addition of Room Price Genie was ...

Owner / Manager

3 months ago

Verified

... FreetoBook gives us the direct booking reservations system we need without spending thousands on our website. This includes managing direct bookings, payments, messaging guests. The channel manager ...

Owner B&B

3 months ago

Verified

... Excellent service over the last 10 years. Independent business supporting the independent accommodation sector. Dynamic evolving systems allow you to opt in and out of full channel manager alongside direct reservations. Instant reporting for accounts. Direct messaging with guests and full diary ...

Owner

3 months ago

Verified

... Extremely helpful Booking Site ...

Owner

3 months ago

Verified

... Free to Book seamlessly integrates reservations, payments and messaging all within in one easy to use system. The support and continual development of system features is excellent. ...

General Manager

2 months ago

Verified

... We use FTB for multiple channel manager connections and they work without fault to prevent any double bookings yet still allowing flexibility if needs change. ...

Proprietor

2 months ago

Verified

... Most things are great and the best thing is that customer services always listen. My only gripe is that when you wish to change guests rooms (upgrades etc) its a bit cumbersome, the prices don't ...

Director

2 months ago

Verified

... Brilliant for direct bookings, very knowledgeable staff compared to other hotel reservation software, fast transfer and set up. Cannot fault their friendly service and always there when you need help. ...

Director

2 months ago

Verified

... In Stripe, it would be helpful to be able to download each payout from to be able to enter into accounts, rather than copy & pasting to word to record, which is what we have to do at present. ...

Owner

2 months ago

Verified

... It’s not so easy now to directly contact the help system. However I understand the reasoning behind the funneling customers through the knowledge bank. ...

Owner/operator

2 months ago

Verified

... Help desk always very prompt responding to issues and/ or questions.Continuing development of the systems and ways they are working. The new Bloom system has been brilliant and it looks like you are ...

Owner

1 months ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Owner

1 months ago

Verified

... Worked with these guys for over 12 years now, superb service and value for money. New technology coming through each year making the service even better. ...

Owner

1 months ago

Verified

... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...

Manager

1 months ago

Verified

... There are a lot of add on packages which can all stack up the cost. It’s yearly add ons but again can be costly over the year. I don’t grudge paying any except the messaging one since really ...

Hotelier

1 months ago

Verified

... Very straightforward to use, if in doubt there are pages for help and a help desk which you get a response from very quick, also helpful staff when phoning. Lots of options and upgrades if required. ...

Co Owner

1 months ago

Verified

... Freetobook always provide a personal and attentive service with thorough knowledge of their well developed systems and the wider hospitality business. ...

Owner

1 months ago

Verified

... The human scale of this company and their super fast support. The renewed hotel management software portal for guest reservations to book. (Bloom) The reporting tool that allow you to keep track of ...

Owner

1 months ago

Verified

... The ease and simplicity of the whole system. Channel manager is so helpful and reduces double bookings! It’s all great. ...

Owner

1 months ago

Verified

... The only thing a can think of is to add a post code address finder to to help speed up the information page when adding a booking to the day. ...

Proprietor

1 months ago

Verified

... I would find it helpful if I could easily customize the booking summaries and confirmations which the software produces, to highlight different aspects of the booking for particular clients. ...

Manager / Owner

1 months ago

Verified

... Freetobook are a supportive company helping hospitality businesses manage their booking systems online. They offer in-depth training on all aspects of their services and have a great help desk ...

Owner

1 months ago

Verified

... As a small B&B I would have given up long ago without Freetobook. They provide me with the tools that Hotels have access to at little or no expense. They are always helpful and constantly innovative. ...

Hotelier

1 months ago

Verified

... The software is improved regularly, very happy with the product and its updates. The r&d team listen to hoteliers and implement their requests. ...

Owner

1 months ago

Verified

... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it for all our payments ...

Owner

1 months ago

Verified

... An indispensable system run by accessible people with real experience and understanding of the small details that matter. ...

Owner/Manager

1 months ago

Verified

... I have to date been happy with the customer service, client interaction, any all the new advancements that have occurred over the years. I hope they continue on the same path. ...

Owner

1 months ago

Verified

... Software for managing multiple calendars ...

Owner

1 months ago

Verified

... Simple to use and manage your business ...

Owner

1 months ago

Verified

... For me and my small business, a boutique hotel offering extended stays, it would be great if I could have the option to eliminate sales tax for those extended stays (which is not required in my ...

Owner

1 months ago

Verified

... The diary can only scroll forwards and backwards an entire week at a time starting on a Monday. If it's Monday and someone checks out today you can't see their booking unless you scroll back a whole ...

Owner & Marketing Manager

1 months ago

Verified

... *A quarterly email of bulletpoints that I need to PERSONALLY address, work on, improve or update to my website and FreetoBook. *Training on how to add telephone bookings to FreetoBook...I currently ...

CEO

1 months ago

Verified

... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...

OWNER

1 months ago

Verified

... The coninuous changes to the tax systems of every country some times creates some extra needs in settings more complex VAT values on extra taxations city taxes. Freetobook already try out to come ...

Owner

1 months ago

Verified

... I would like to be able to take notes about the people who visit so that when they call again or come for a return stay, I can refresh my memory about their lives, our conversations, things they particularly liked, attractions they visited, their breakfast choices, etc. Just add a box for us to type in and let us save our comments. I would also prefer that guests are asked for their MOBILE phone numbers; a home phone is useless when they are on the road traveling. I would also like a box that requests the first name of each person in the group. I would also like a box requesting their STREET ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

1 months ago

Verified

... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...

Owner

1 months ago

Verified

... It's a great price for budget accommodation, and is extremely easy to use, which is very important to our business. I own a small pub in Outback Australia, and it's important that it is easy to use. When we are busy, we are very busy, so it's important that it is simple for staff, with minimal training. In fact it's easy enough that some staff have been able to work it out without any training, which is tops. It works well, and has good features that are more then what you pay for. I have worked with other systems that are much more expensive, and this has most of the bells and whistles that you need, without the accompanying price tag. They also have extra ...

Manager

1 months ago

Verified

... Just how simple the system is to use. The team are easy to talk to and get direct answers to all issues. ...

B&B Proprietor

1 months ago

Verified

... We have been using FreeToBook Channel Manager for over a year now. Customer Support was exceptional and had us up and running in a couple of days. Previously we had been managing our channel diaries manually. FreeToBook automates most of the processes and saves considerable time as well as reducing the likelihood of double bookings. The system is very easy to use and had excellent functionality with links to all major OTA systems, scheduled ...

Owner

1 months ago

Verified

... Having freetobook manage our channels for us is brilliant. The system does automatic updates of availability and we can have a different rates for direct bookings verses channel bookings. It also eliminates accidental double bookings. Freetobook is great and so easy to use. I would not hesitate to recommend the system to other Guest ...

Company Director

1 months ago

Verified

... Definitely number 1 Property Managing agency for Scottish Business in Short Term lets.I have been with the company since 2016. ...

Owner

1 months ago

Verified

... Menu structure of portal could be improved to make simpler to find things and the widgets for reviews and bookings could be made more customizable. ...

Owner

21 days ago

Verified

... Easy and Comprehensive ...

Owner

21 days ago

Verified

... FreetoBook Review We have been incredibly impressed with FreetoBook’s service and platform. The human customer service is outstanding, with the team consistently providing prompt, friendly, and ...

B&B Proprietor

21 days ago

Verified

... I am very happy with the service Freetobook provide and know that they are always striving to improve and be ahead of their game. Congratulations on providing a booking system that works so well for ...

General Manager

21 days ago

Verified

... I selected FTB after extensive research into a booking system for our then 20 bed hotel, and have been with Freetobook for about 12 years now. Their system does everything you need, and their response times to requests for assistance is impressive. The simplicity is the key, but it does everything without having unnecessary (expensive) bells and whistles that would never get used. What is also impressive is the way they have added ...

Owner

21 days ago

Verified

... Excellence is doing ordinary things extraordinarily well, thats FTB to us, the team are always on hand to help, always coming up with ways of enhancing the way we do things for our business. ...

Owner

21 days ago

Verified

... Well just hope they stay as customer focused as they are at the moment. Could do with some help explaining some of the newer features as have missed some of the training/explanation. ...

Pinfold Cottage Owner

21 days ago

Verified

... It would be handy to have a little diary section (separate to the events) so I can keep a track of my personal life too! But not exactly a deal breaker and not essential whatsoever! ...

Owner

21 days ago

Verified

... When you have a query, a phone call to the Freetobook staff in Glasgow will quickly, on most occasions, resolve any issues. Phone calls are answered promptly by friendly staff, and messages sent to ...

guest house owner

21 days ago

Verified

... Fantastic booking/channel system for small businesses - I use it for over 5 years now. ...

Owner operator

21 days ago

Verified

... We have so much free time to concentrate on other initiatives. Easy system to work with. Great tech support. Very professional with innovative products. ...

Director

21 days ago

Verified

... Difficult to suggest. In fact I had a few requests that I could not put to work the way I wanted. Simply to find next that it was features on pricing, promotions and rules that have to with the way OTAs work. It was lack ...

Guest House Owner

21 days ago

Verified

... We love the old style diary - please don't get rid of it as new features come on board. Simple works for us! ...

Owner

20 days ago

Verified

... Nothing that I can think of. Diary works well. Lots of options. Would be good to be able to see all your property I'd on one diary. ...

Director

18 days ago

Verified

... I have found the support when linking to google rentals has not been as helpful as when dealing with other problems. It would be useful to have packages rather than sign up to everything independently. The Expedia payments are confusing it would be easier to reconcile if you just credited the amounts and debited F2B payments. It would also be helpful if booking.com payments showed as paid if this is possible and if you could add ...

Owner

5 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone ...

owner

5 months ago

Verified

... It's really easy to understand and explain to staff. have all what you need and is not overloaded. very helpful and fast support! ...

owner

5 months ago

Verified

... The customer online booking process often confuses. It has changed recently but still not fully intuitive The offer button is not easy to find ...

Owner

7 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...