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Review of roommaster

10
Review
Director / Providence Guest House from 200 to 499 room Other in New Orleans (United States)
Verified
10 months ago
Products Reviewed
Hotel Management Software
Payments Processing Software
Website Design
What do you like most?
Training: In the beginning they worked very hard to make the system conducive to our area. Training was schedule in a timely manner. A date of operation which was set as a goal enabled us to be totally prepared. Contacts: We had contacts to work with us in establishing the system in the beginning who were patient. They listened to our needs as a company and the regarded the facts concerning the type of personnel working with our company. Therefore, when operation began, we were prepared.Handling problems:The one thing that is most appreciated is the quick and efficient response when assistance is needed. Customer relations is excellent. They are pleasurable to work with. The way they receive request, update the request ticket and the response to resolve gives the customer assurance that the problem will be resolved in a timely and efficient basis. Although, we rarely need to contact them at this time, in the beginning we were quite often in contact, and they were extremely patient in assisting us in the early days of operation. Credit Card System: Entering the information is easy. It is clear that a current, active card is given to hold the reservation. We often hold a room with a Student Account Number (99...) or a Departmental Account Number (11-....-...) of which they personally designed for our system. It is also easy to change the information at check out should the customer want to pay with Cash, a different Credit Card or a Department has decided to cover the cost. Being a school institution, this feature is extremely important and needed. Compliment in setting up Roommaster for our company: Roommaster took our information and worked very hard to make the system work in such a way to be conducive to our environment. Compliment to Roommaster on Services: They respond very quickly to work requests. They find solutions and assist management in a timely and efficient manner. They are a pleasure to work with.
What do you dislike or think could be improved?
Color coating in the system could be a little clearer -In our case, we have Student Account (SA 99....) and Departmental Account numbers (11-....-...) which are documented and the way that the charge will be covered at departure. They are not reflected in a color that reflects payment is covered. Audit - there is some information that if you do not obtain the day of the event, you can not obtain later.Groups -This could be set up in an easier manner. In our case, groups are common, and we have had to be creative in handling the way that works best for us, however by no means as the company would have us preform.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
4.0/5
Riya g. from roommaster replied
Thank you for sharing such thoughtful and detailed feedback. It’s great to hear that training, onboarding, and early system setup were smooth, and that our support team was able to respond quickly and patiently during your initial rollout. We’re also glad the system’s flexibility especially with customized account structures has helped support your unique institutional workflows. For any support, feel free to reach out anytime at [email protected]

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