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Review of Tripleseat

10
Organized, user-friendly sales management — with room for better training and reports
Director of Sales from 200 to 499 room City Center Hotels in Merriam (United States)
Verified
3 days ago
Products Reviewed
Event Management Software
Hotel Sales Software
What do you like most?
I am a big fan of Tripleseat and how organized and user-friendly the platform is. One of my favorite features is the calendar and how easy it is to navigate. With just a few clicks, I can quickly find exactly what I am looking for, whether I am reviewing events, checking availability, or managing upcoming business. I also really appreciate how easy it is to create leads, book business, and manage events all within one system. It has been especially helpful for my team because they can enter leads from phone calls directly into Tripleseat, allowing me to easily track them and keep all of the information in one centralized location. This has made our overall sales process much more organized and efficient. The ability to personalize different aspects of the platform has also been a game changer for me, particularly when it comes to creating and utilizing templates for booking documents. Being able to customize the system to fit our specific needs saves time and creates a more consistent experience for both our team and our clients. Overall, I think Tripleseat is a very organized and effective product that works extremely well for our day-to-day sales operations. One of the things I enjoy most is that I am constantly learning new features and capabilities within the software, and each new thing I discover seems to make the platform even easier and more efficient to use.
What do you dislike or think could be improved?
One area I would love to see improved is the availability of educational webinars and learning opportunities. I am only able to attend a handful of the webinars currently offered, and I am often the person who brings the information and new features back to my team. Having more webinar options, additional training opportunities, or even easy access recorded sessions available would give users more flexibility to continue learning as the product evolves. The more opportunities I have to learn and grow with Tripleseat, the more effectively I can use the platform and support my team long-term. Another improvement I would love to see is the ability to personalize the organization of the Reports page. Many of the reports I use most frequently are located toward the bottom of the page, while I rarely use some of the reports listed at the top. If each user could customize, rearrange, or pin their most frequently used reports, it could create a much more efficient workflow and make accessing important information significantly quicker. Overall, these are relatively small changes that I think could make an already effective product even more user-friendly and customizable for individual users and their specific workflows.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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