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Review of Duve

10
A Platform That Elevates the Entire Stay Experience
Revenue Manager from 200 to 499 room City Center Hotels in Athens (Greece)
Verified
5 months ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
Duve has transformed the way we communicate with guests and manage pre-arrival and in-stay interactions. The platform allows us to personalize the guest journey in a way that feels both efficient and genuinely welcoming. The multilingual automated messages, pre check-in, upselling tools, and customizable guest app have significantly streamlined our operations while enhancing guest satisfaction. Our team has seen a noticeable reduction in manual workload, quicker response times, and much clearer communication with travelers. What truly stands out is Duve’s flexibility — we can tailor every step of the journey to our hotel’s brand standards, ensuring a consistent, premium-level experience from booking to check-out.
What do you dislike or think could be improved?
We would love to see more advanced analytics and deeper reporting insights within Duve (for example distribution of messages for a selected period).
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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