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Review of SiteMinder

9
I still don’t quite understand as I don’t have any background or knowledge about the system. The support staff provided very good guidance.
Hotel Management from 50-74 room Resorts in Bangkok (Thailand)
Verified
7 months ago
Products Reviewed
Upselling Software
Website Design
Hotel Metasearch Management Software
What do you like most?
In the case that the system has already been sold, I believe I should be able to consult the sales representative directly, as sometimes it might be difficult to contact others whom I’m not familiar with. If the customer does not receive good service from the first contact person, it could affect their trust and confidence. The support team is good, and the staff who called to give advice today was also very nice.
What do you dislike or think could be improved?
I would appreciate receiving ongoing guidance and assistance from the sales representative after the sale, rather than being referred only to the support team.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5
Zidane D. from SiteMinder replied
Hi Viranpach, Thank you for your feedback! We're pleased to hear that you've found our support team helpful and that the staff who called to provide advice today was very nice. We appreciate your feedback regarding ongoing guidance and assistance from your sales representative after the sale, rather than being referred only to the support team. We understand the importance of continuity and having familiar contacts you can rely on. This feedback will be shared with our team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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