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Review of The Guestbook

8
Direct bookings that cut commission costs — but reconciliation is still manual
Accounts Manager from 100 to 199 room Airport/Conference Hotels in Goffs (Canada)
Verified
3 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
The biggest value for us is the shift from third-party bookings toward direct ones. The cash-back rewards give guests a real reason to book on our own website, which lowers commission expense and keeps guest data and communication in our hands.
What do you dislike or think could be improved?
The commission verification process could be automated. Right now I have to check each reservation's commission one by one against our records, which takes a lot of time every month and leaves room for human error. An automated match or a reconciliation report would make this far more efficient.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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