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Review of Duve

10
Proactive guest communication that streamlines service — but needs better cross-department flow
Guest Experience Assistant Manager from 200 to 499 room Boutique Hotels in Mexico City (Mexico)
Verified
2 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Mobile Ordering & Room Service
What do you like most?
What I love most about DUVE is how it combines operational efficiency with a highly personalized guest experience. As someone who leads a Guest Experience team, I value how it allows us to be proactive throughout every stage of the guest journey—from pre-arrival communication and personalized upselling, to in-stay requests, ongoing communication, and post-stay follow-up. For me, it strikes the perfect balance between being efficient and feasible for the operation, while still allowing us to deliver the personalized, thoughtful service that guests expect from a luxury hotel. I also really value the flexibility it gives the team to adapt our communication based on each guest and their specific needs. It allows us to provide information at the right moment, anticipate questions, and create additional touchpoints without making the experience feel intrusive. From an operational perspective, having these interactions centralized also makes it easier for the team to stay organized, follow up on requests, and ensure that nothing is overlooked. Ultimately, I see DUVE as a tool that supports the team in creating a more seamless guest journey while giving us more opportunities to build meaningful relationships with our guests.
What do you dislike or think could be improved?
One area I would improve in DUVE would be cross-department integration. The platform is very effective for proactive guest communication and operational efficiency, but in a luxury hotel environment, I see an opportunity to strengthen the internal communication and information flow between departments. This would ultimately translate into a more seamless and personalized experience for the guest. Having stronger visibility of guest preferences, requests, and interactions across departments, combined with more advanced analytics, could help teams move beyond simply responding to requests and allow them to anticipate guest needs more effectively. It could also help create a stronger sense of ownership across the operation, ensuring that every department has the right information at the right time. For example, knowing a guest's preferences or previous requests could allow different teams to personalize their interactions without the guest having to repeat themselves. I believe this would make DUVE not only a communication tool, but an even stronger platform for connecting the entire hotel around the guest journey.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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