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Review of TrustYou

9
Centralized reputation insights that drive guest satisfaction — with room for better reporting
Content Creator from 200 to 499 room City Center Hotels in Magaluf (Balearic Islands)
Verified
1 days ago
Products Reviewed
Reputation Management
Hotel CRM & Email Marketing
Hotel Chatbots
What do you like most?
TrustYou is an essential tool for managing our online reputation and continuously improving guest satisfaction at Apartamentos Vistasol. We particularly appreciate its ability to centralize guest reviews from multiple platforms, monitor our reputation scores, and identify areas for improvement through detailed feedback analysis. The platform helps us track our performance, understand guest expectations, and make data-driven decisions to enhance the overall guest experience. Its clear dashboards and valuable insights make reputation management more efficient and support our commitment to delivering excellent hospitality.
What do you dislike or think could be improved?
One area that could be improved is the customization of reports and analytics dashboards. More flexible options for comparing performance across different periods, tracking specific satisfaction indicators, and generating automated reports would make the platform even more valuable. Additionally, more advanced AI-powered insights, proactive alerts about emerging guest satisfaction trends, and actionable recommendations could help hotel teams identify potential issues earlier and implement improvements more efficiently.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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