Review of Hoteza

9
Reliable Wi-Fi and helpful support with no real downsides
Practical Facilitator for Hospitality Technology & Innovation from 25-49 room Boutique Hotels in Leeuwarden (Netherlands)
Verified
5 days ago
What do you like most?
The customer support are always super helpful and friendly, not to mention quick! When migrating the HSIA 2, the onboarding was very thoroughly and the platform was also very user-friendly so it was easy to navigate around it. Guests have had no complaints regarding their connection or speed. It's also very easy for them to connect with the Wi-Fi. From an employee perspective, the network is also very stable and dependable, which allows staff to carry out their daily tasks without any connectivity issues.
What do you dislike or think could be improved?
At the moment nothing comes to mind, every updates that comes along seems like a good improvement to the system. Especially in the back office, as it becomes more easier to work with. Keep it up!
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Yerdaulet K. from Hoteza replied
Dear Partner, Thank you very much for taking the time to share your feedback and for your high rating on Hotel Tech Report! We are thrilled to hear that your experience with our team — from support responsiveness to the HSIA 2 onboarding process — has been smooth and positive. Ensuring stable, seamless connectivity for your guests and reliable daily operations for your staff is always our top priority across our Wi-Fi and in-room digital solutions. Our product team is constantly working on further improvements, and your feedback is a great motivation for us. Thank you for your continued trust and partnership. If you ever need anything, our support team is always just a message away! Warm regards, The Hoteza Team

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