In the hospitality industry, guest wi-fi speed has a strong correlation with guest satisfaction scores - and that’s especially true for business travelers. Happier guests and more efficient operations are the two main benefits you can gain by implementing WiFi service that’s catered specifically for the hotel industry. These are big, meaty benefits, so let’s unpack them a little.
WiFi is a type of amenity that guests will only mention if they’re dissatisfied. If guests aren’t talking about your hotel’s WiFi, that’s a good sign that things are working well. But when guests start to complain about slow speeds, unreliable connections, or a network password that doesn’t work, then you’ve potentially lost that guest’s trust and loyalty permanently. Strong WiFi can unlock a slew of benefits for each individual guest: they can browse the web, participate in video calls, work, or stream their favorite shows seamlessly (it’s worth noting that an individual guest uses 2.9 devices, on average, when they travel). Or they can enjoy your in-room entertainment that uses WiFi, like watching a movie on your smart TV or ordering room service via your hotel app or in-room tablet. If your energy management system uses internet, then guests will be able to stay comfortable with dynamic heat or air conditioning settings.
Having reliable WiFi isn’t only advantageous for your guests, but also for your entire hospitality business. WiFi is crucial for efficient operations, especially when the internet powers nearly every facet of your hotel, like your cloud-based property management system, point-of-sale system, security cameras, time management system, smart locks, and more.