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Review of The Guestbook

10
Great loyalty results and outstanding support — PMS sync still pending
Strategic Marketing Coordinator from 75-99 room Bed & Breakfast & Inns in Algona (United States)
Verified
4 days ago
Products Reviewed
Loyalty Programs for Independents
Direct Booking Tools
What do you like most?
Working with Guestbook continues to be wonderful in every way. Their customer service is outstanding, and our relationship is truly like having an extended team on our side. Their loyalty offering allowed us to convert from our in-house loyalty system that was plateauing and required extra work from our team to manage. We have experienced great results from being tapped into a cross-network of members.
What do you dislike or think could be improved?
From the brand office side, we are satisfied with Guestbook. I believe there are some pain points on the property because Guestbook is not (yet) synced with our PMS provider. But we know this is in the works and is primarily beyond everyone's control.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A

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